--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Playbooks in Workflow Studio release notes for upgrades from Zurich to Australia # Combined Playbooks in Workflow Studio release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Playbooks in Workflow Studio Release Notes for Upgrades from Zurich to Australia This consolidated document provides essential release notes for ServiceNow customers upgrading Playbooks in Workflow Studio from the Zurich release to the Australia release. It includes upgrade instructions, feature updates, changes, removals, deprecations, activation details, and compliance information relevant to the upgrade process. Show full answer Show less ## Upgrade Preparation and Important Information * Before upgrading to Australia, review and complete all pre- and post-upgrade tasks outlined in the release notes. * After upgrading to Zurich, update the Workflow Studio application via the ServiceNow Store to ensure compatibility and access to the latest features. * No new features, changes, removals, or deprecations were introduced between Zurich and Australia releases for Playbooks in Workflow Studio. ## Activation and Application Availability * Workflow Studio is part of the ServiceNow AI Platform and is available by default. * To obtain the latest features, download the Workflow Studio app and related applications such as Process Automation Content and Process Automation Experience Demo from the ServiceNow Store. * The playbook generation feature requires the ServiceNow Otto for Creator application, also available in the ServiceNow Store. * Playbooks is a distinct offering that must be activated accordingly as per the instructions provided. ## Additional and Browser Requirements * To access new features, ensure the latest Workflow Studio app is downloaded from the ServiceNow Store. * There are no new browser requirements introduced between Zurich and Australia releases. ## Accessibility * Zurich release improvements include enhanced keyboard navigation in Diagram view, always-visible action bars, screen reader support, and updated color contrast to meet WCAG standards. * No further accessibility updates were made in the Australia release. ## Localization and Regional Considerations * OpenAI large language model (LLM) usage for playbook generation is not available in the APAC region as of Zurich release. * No additional localization updates apply for the Australia release. ## Highlighted Features Introduced in Zurich * Granular permissions for playbook authors and runtime users. * Ability to activate playbooks without triggers and configure multiple triggers or scheduled triggers. * AI agents can autonomously complete activities during runtime. * Support for child variants evaluation, decision branches within stages, and expanded playbook customization. ## Key Takeaways for ServiceNow Customers When upgrading Playbooks in Workflow Studio from Zurich to Australia, customers should focus on updating the Workflow Studio app via the ServiceNow Store to maintain access to all features. The Australia release does not introduce new changes, simplifying the upgrade process. The Zurich release delivered significant enhancements in playbook permissions, trigger flexibility, AI integration, and accessibility, which customers should leverage for optimized workflow automation. Consolidated page of all release notes for Playbooks in Workflow Studio from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Playbooks in Workflow Studio release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Playbooks in Workflow Studio to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-playbooksinworkflowstudio-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : After you upgrade to Zurich, update the Workflow Studio application in the ServiceNow Store. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Playbooks in Workflow Studio. {#dfrn3-playbooksinworkflowstudio-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Playbooks in Workflow Studio features. {#dfrn3-playbooksinworkflowstudio-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Playbooks in Workflow Studio features or functionality were removed. {#dfrn3-playbooksinworkflowstudio-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Playbooks in Workflow Studio features or functionality were deprecated. {#dfrn3-playbooksinworkflowstudio-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Playbooks in Workflow Studio. {#dfrn3-playbooksinworkflowstudio-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : The application comes with the application can be downloaded for patch fixes.Workflow Studio ServiceNow Store app. Workflow Studio is part of the ServiceNow AI Platform® and is available by default. Get the latest Workflow Studio features by downloading the latest Workflow Studio app in the ServiceNow Store, as well as related applications like the Process Automation Content and Process Automation Experience Demo applications. The To use the playbook generation feature in Workflow Studio, download the [ServiceNow Otto for Creator](https://store.servicenow.com/sn_appstore_store.do#!/store/application/8178fec0ce0431105a7c9305875b2dca) application. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Playbooks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Playbooks in Workflow Studio we have noted them here. {#dfrn3-playbooksinworkflowstudio-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : Download the latest Workflow Studio app in the ServiceNow Store to access the newest features. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Playbooks in Workflow Studio we have noted them here. {#dfrn3-playbooksinworkflowstudio-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Playbooks in Workflow Studio, such as specific requirements or compliance levels. {#dfrn3-playbooksinworkflowstudio-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : * In Diagram view, navigate between and configure stages and activities [via keyboard](https://www.servicenow.com/docs/access?context=keyboard-navigation-in-playbook-diagram-view&family=zurich&ft:locale=en-US). * Set the action bar to always show in Diagram view. To learn more, see [View all buttons without hover](https://www.servicenow.com/docs/access?context=view-all-buttons-without-hover&family=zurich&ft:locale=en-US). * In Diagram view, use a screen reader to help navigate the designer. * Updated color contrast for activities to meet WCAG standards. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Playbooks in Workflow Studio we have noted them here. {#dfrn3-playbooksinworkflowstudio-summary__entry__56} | Release | Release notes | |-|-| | Zurich | Localization information : Using OpenAI LLMs for playbook generation is not available in the APAC region. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Playbooks in Workflow Studio we have noted them here. {#dfrn3-playbooksinworkflowstudio-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Add permissions for playbook authors and runtime users. * Activate a playbook without a trigger. Set multiple potential triggers for a playbook, or trigger a playbook on a schedule. * Enable AI agents to complete activities without human intervention during runtime. * Set child variants to evaluate later in a playbook. * Create decision branches for stages. See [Playbooks](https://www.servicenow.com/docs/access?context=process-automation-designer&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]