--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Predictive Intelligence release notes for upgrades from Zurich to Australia # Combined Predictive Intelligence release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Predictive Intelligence Release Notes for Upgrades from Zurich to Australia This document consolidates the Predictive Intelligence release notes relevant for ServiceNow customers upgrading from the Zurich release to the Australia release. Predictive Intelligence, formerly known as Agent Intelligence, includes enhancements and changes that improve model training, monitoring, and analytics capabilities. The summary highlights key new features, changes, and important upgrade considerations to help you prepare and optimize your use of Predictive Intelligence in the Australia release. Show full answer Show less ## New Features * **Zurich Release Enhancements:** * **Observability Dashboard:** Introduces a dedicated table logging prediction errors, enabling monitoring and analytics of model prediction errors for better model insight and troubleshooting. * **Advanced Classification Options:** Adds customization capabilities for classification models, including: * Limiting models to the top N most frequent labels. * Setting minimum record thresholds per label to include in training. * Removing "others" labels to reduce noise and improve accuracy. * Utilizing the LightGBM algorithm for enhanced classification training. * Configuring model training parameters via JSON dictionary for fine-tuned control. * **Australia Release Enhancements:** * **Predictive Intelligence Usage Analytics Dashboard:** Provides a centralized interface to track adoption, effectiveness, and value of Predictive Intelligence solutions, featuring metrics such as total monthly prediction counts per solution type. * **ML Trainer Communication Security:** Introduces a system property (`glide.platformml.kaaauthenabled`) to enforce KAA validation on the ML Trainer server when mutual TLS (mTLS) is enabled, enhancing security during model training communications. ## Changes * **Zurich Release:** * **Coral Theme:** Coral becomes the default theme for portals, web, and mobile experiences with Next Experience or Core UI enabled, including a dark theme option to improve user experience and accessibility. * **Validation Logic for Data Access:** Introduces validation to ensure Predictive Intelligence models have required Access Control Lists (ACLs) to access data tables, reducing training errors. * **Australia Release:** No changes reported. ## Removed and Deprecated Features There are no features or functionalities removed or deprecated in Predictive Intelligence between Zurich and Australia releases. ## Activation and Requirements * Predictive Intelligence is enabled by default as part of the ServiceNow AI Platform in both Zurich and Australia releases. * No additional requirements, browser specifications, or localization changes were introduced for Predictive Intelligence in these releases. ## Accessibility * The Coral theme introduced in Zurich includes a dark theme option for web and mobile, enhancing readability and reducing eye strain. * No new accessibility changes were introduced in Australia. ## Practical Implications for ServiceNow Customers * **Upgrade Preparation:** Review and complete pre- and post-upgrade tasks to ensure smooth transition to Australia release. * **Model Monitoring:** Use the Observability Dashboard to proactively monitor prediction errors and improve model reliability. * **Model Customization:** Leverage advanced classification options to tailor models to your data characteristics, enhancing predictive accuracy. * **Security Enhancements:** Ensure mTLS is enabled to benefit from KAA validation for secure ML Trainer communications. * **Usage Insights:** Utilize the Usage Analytics dashboard to track adoption and performance, supporting continuous improvement of AI solutions. * **UI Improvements:** Benefit from the refreshed Coral theme and dark mode for a better user experience with Predictive Intelligence interfaces. Consolidated page of all release notes for Predictive Intelligence from Zurich to Australia. Predictive Intelligence was previously called Agent Intelligence. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Predictive Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Predictive Intelligence to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-predictiveintelligence-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Predictive Intelligence. {#dfrn3-predictiveintelligence-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Review any errors in predictions using the Observability Dashboard](https://www.servicenow.com/docs/access?context=prediction-errors-observability-dashboard&family=zurich&ft:locale=en-US) : Monitor errors using the Observability Dashboard which provides analytics derived from a new table. This table is dedicated to logging any errors that may occur during Predictive Intelligence predictions. [Leverage new advanced options for classification solutions](https://www.servicenow.com/docs/access?context=configuring-advanced-settings-ml-solutions&family=zurich&ft:locale=en-US) : Customize your classification models in Predictive Intelligence with the following advanced options. * [Configure include only top N labels](https://www.servicenow.com/docs/access?context=predictive-intel-only-top-n-labels&family=zurich&ft:locale=en-US): Limit the classification model to use only the top most frequent labels. You can choose a number as the limit. * [Minimum records needed for label to include it](https://www.servicenow.com/docs/access?context=predictive-intel-minimum-records-needed-label&family=zurich&ft:locale=en-US): Set a threshold for the minimum number of records a label must have in your dataset to be included in model training. * [Remove others label](https://www.servicenow.com/docs/access?context=predictive-intel-remove-others-label&family=zurich&ft:locale=en-US): Reduce noise in the model and enhance predictive accuracy by removing records with the label "others" from training data. * [Use LightGBM algo for classification model training](https://www.servicenow.com/docs/access?context=predictive-intel-lightgbm-algo&family=zurich&ft:locale=en-US): Enable the LightGBM (Light Gradient-Boosting Machine) algorithm for training classification models. * [Config parameters for model config in classification](https://www.servicenow.com/docs/access?context=predictive-intel-config-parameters-classification&family=zurich&ft:locale=en-US): Customize training behavior by including a dictionary of parameters in the JSON format. | | Australia | Sys property: [ML Trainer - Glide communication KAA](https://www.servicenow.com/docs/access?context=predictive-intelligence-properties&family=australia&ft:locale=en-US) : A sys property (glide.platform_ml.kaa_auth_enabled) implements KAA validation to the ML Trainer server. KAA validation occurs only if mTLS is enabled on the instance. If this property is enabled but mTLS isn't enabled, the KAA validation is skipped. Default value is true (from the Australia release). [Predictive Intelligence Usage Analytics dashboard](https://www.servicenow.com/docs/access?context=predictive-intel-usage-analytics&family=australia&ft:locale=en-US) : Usage Analytics dashboard is a central location to understand the adoption, effectiveness, and overall value of all your Predictive Intelligence solutions. Dashboard widgets offer several metrics such as total monthly count of predictions per solution type. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Predictive Intelligence features. {#dfrn3-predictiveintelligence-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. Validation logic ensures that Predictive Intelligence can access data tables : Reduce errors while training Predictive Intelligence models with the help of new validation logic. This validation checks whether your data tables have ACLs (Access Control Lists) granting access to Predictive Intelligence. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Predictive Intelligence features or functionality were removed. {#dfrn3-predictiveintelligence-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Predictive Intelligence features or functionality were deprecated. {#dfrn3-predictiveintelligence-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Predictive Intelligence. {#dfrn3-predictiveintelligence-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Predictive Intelligence, such as specific requirements or compliance levels. {#dfrn3-predictiveintelligence-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Predictive Intelligence errors are logged in a new, dedicated table. The PI - Observability Dashboard leverages this table to provide analytics on prediction errors. * New advanced options for Classification models are available, including new parameters and a new algorithm. * Validation logic ensures that Predictive Intelligence models have ACLs to access data tables. See [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * A new Predictive Intelligence Usage Analytics dashboard provides you with actionable insights into model performance, user engagement, adoption trends, and product health. * The sys property ML Trainer - Glide communication KAA (glide.platform_ml.kaa_auth_enabled) implements KAA validation when mTLS is enabled. See [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&family=australia&ft:locale=en-US) for more information. | [ ]