--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Predictive Intelligence release notes for upgrades from Zurich to Australia # Combined Predictive Intelligence release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Predictive Intelligence release notes for upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with an overview of all Predictive Intelligence enhancements, changes, and important upgrade information when moving from the Zurich release family to Australia. Predictive Intelligence, formerly known as Agent Intelligence, is a ServiceNow AI Platform feature that is enabled by default and helps automate and improve prediction accuracy through machine learning. Show full answer Show less ## Key Features * **Zurich Release Enhancements:** * **Observability Dashboard:** Introduces a dedicated table that logs prediction errors, enabling monitoring and analytics of model performance and error trends. * **Advanced Classification Model Options:** New configurable parameters allow limiting labels to the top N frequent ones, setting minimum record thresholds for labels, removing "others" labels to reduce noise, and enabling the LightGBM algorithm for enhanced classification training. * **Australia Release Enhancements:** * **Usage Analytics Dashboard:** A centralized dashboard providing actionable insights into Predictive Intelligence adoption, effectiveness, and overall value, including metrics like monthly prediction counts per solution type. * **ML Trainer KAA Validation:** A system property (glide.platformml.kaaauthenabled) enforces KAA validation with mTLS enabled for secure communication with the ML Trainer server. This improves security while maintaining backward compatibility if mTLS is not enabled. * **Coral Theme and Accessibility:** The Zurich release introduced the new Coral theme as the default UI, with a dark mode option for web and mobile to enhance user experience and accessibility. * **Validation Improvements:** New validation logic ensures Predictive Intelligence has appropriate Access Control List (ACL) permissions on data tables before training, reducing errors. ## Important Upgrade Information * **Pre- and Post-Upgrade Tasks:** Customers should review and complete any recommended upgrade tasks to ensure a smooth transition to Australia. * **Activation:** Predictive Intelligence is active by default in both Zurich and Australia releases, so no manual activation is required. * **No Feature Removals or Deprecations:** There are no removed or deprecated features in Predictive Intelligence between Zurich and Australia. * **Browser and Localization:** No changes to browser requirements or localization considerations have been introduced. ## What Customers Can Expect Upgrading to Australia from Zurich delivers enhanced observability into prediction errors, improved classification model customization, and new security validation mechanisms for machine learning communications. The introduction of the Usage Analytics dashboard offers visibility into usage patterns and model performance to better manage and optimize Predictive Intelligence solutions. The new UI theme and accessibility options improve the overall user experience. These updates empower customers to more effectively monitor, customize, secure, and analyze their Predictive Intelligence models, ultimately supporting better decision-making and automation outcomes within ServiceNow. Consolidated page of all release notes for Predictive Intelligence from Zurich to Australia. Predictive Intelligence was previously called Agent Intelligence. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Predictive Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Predictive Intelligence to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-predictiveintelligence-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Predictive Intelligence. {#dfrn3-predictiveintelligence-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Review any errors in predictions using the Observability Dashboard](https://www.servicenow.com/docs/access?context=prediction-errors-observability-dashboard&family=zurich&ft:locale=en-US) : Monitor errors using the Observability Dashboard which provides analytics derived from a new table. This table is dedicated to logging any errors that may occur during Predictive Intelligence predictions. [Leverage new advanced options for classification solutions](https://www.servicenow.com/docs/access?context=configuring-advanced-settings-ml-solutions&family=zurich&ft:locale=en-US) : Customize your classification models in Predictive Intelligence with the following advanced options. * [Configure include only top N labels](https://www.servicenow.com/docs/access?context=predictive-intel-only-top-n-labels&family=zurich&ft:locale=en-US): Limit the classification model to use only the top most frequent labels. You can choose a number as the limit. * [Minimum records needed for label to include it](https://www.servicenow.com/docs/access?context=predictive-intel-minimum-records-needed-label&family=zurich&ft:locale=en-US): Set a threshold for the minimum number of records a label must have in your dataset to be included in model training. * [Remove others label](https://www.servicenow.com/docs/access?context=predictive-intel-remove-others-label&family=zurich&ft:locale=en-US): Reduce noise in the model and enhance predictive accuracy by removing records with the label "others" from training data. * [Use LightGBM algo for classification model training](https://www.servicenow.com/docs/access?context=predictive-intel-lightgbm-algo&family=zurich&ft:locale=en-US): Enable the LightGBM (Light Gradient-Boosting Machine) algorithm for training classification models. * [Config parameters for model config in classification](https://www.servicenow.com/docs/access?context=predictive-intel-config-parameters-classification&family=zurich&ft:locale=en-US): Customize training behavior by including a dictionary of parameters in the JSON format. | | Australia | Sys property: [ML Trainer - Glide communication KAA](https://www.servicenow.com/docs/access?context=predictive-intelligence-properties&family=australia&ft:locale=en-US) : A sys property (glide.platform_ml.kaa_auth_enabled) implements KAA validation to the ML Trainer server. KAA validation occurs only if mTLS is enabled on the instance. If this property is enabled but mTLS isn't enabled, the KAA validation is skipped. Default value is true (from the Australia release). [Predictive Intelligence Usage Analytics dashboard](https://www.servicenow.com/docs/access?context=predictive-intel-usage-analytics&family=australia&ft:locale=en-US) : Usage Analytics dashboard is a central location to understand the adoption, effectiveness, and overall value of all your Predictive Intelligence solutions. Dashboard widgets offer several metrics such as total monthly count of predictions per solution type. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Predictive Intelligence features. {#dfrn3-predictiveintelligence-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. Validation logic ensures that Predictive Intelligence can access data tables : Reduce errors while training Predictive Intelligence models with the help of new validation logic. This validation checks whether your data tables have ACLs (Access Control Lists) granting access to Predictive Intelligence. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Predictive Intelligence features or functionality were removed. {#dfrn3-predictiveintelligence-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Predictive Intelligence features or functionality were deprecated. {#dfrn3-predictiveintelligence-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Predictive Intelligence. {#dfrn3-predictiveintelligence-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Predictive Intelligence, such as specific requirements or compliance levels. {#dfrn3-predictiveintelligence-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Predictive Intelligence errors are logged in a new, dedicated table. The PI - Observability Dashboard leverages this table to provide analytics on prediction errors. * New advanced options for Classification models are available, including new parameters and a new algorithm. * Validation logic ensures that Predictive Intelligence models have ACLs to access data tables. See [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * A new Predictive Intelligence Usage Analytics dashboard provides you with actionable insights into model performance, user engagement, adoption trends, and product health. * The sys property ML Trainer - Glide communication KAA (glide.platform_ml.kaa_auth_enabled) implements KAA validation when mTLS is enabled. See [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&family=australia&ft:locale=en-US) for more information. | [ ]