--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Predictive intelligence for Legal Service Delivery release notes for upgrades from Zurich to Australia # Combined Predictive intelligence for Legal Service Delivery release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Predictive intelligence for Legal Service Delivery release notes for upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive overview of the Predictive Intelligence for Legal Service Delivery (LSD) updates when upgrading from the Zurich release family to the Australia release family. It serves as a single reference point summarizing new features, changes, removals, deprecations, activation steps, and other relevant upgrade information between these releases. Show full answer Show less ## Upgrade Preparation Before upgrading to the Australia release, customers should review and complete any recommended pre- and post-upgrade tasks. Notably, there are no updates, changes, new features, removals, or deprecations for Predictive Intelligence for Legal Service Delivery between Zurich and Australia. This means the functionality remains consistent across these releases. ## Activation Information To activate Predictive Intelligence for Legal Service Delivery in the Australia release, customers need to install **ServiceNow Otto for Legal Service Delivery (LSD)**. This app is available through the ServiceNow Store and must be requested or installed from there. The ServiceNow Store also provides version history and cumulative release notes for all released apps related to LSD. ## Additional Requirements and Browser Support There are no new or changed additional requirements between Zurich and Australia. For browser compatibility, customers should refer to the supported browsers list for ServiceNow Otto for Legal Service Delivery (LSD) to ensure optimal performance and support. ## Accessibility, Localization, and Highlights * No updates have been made regarding accessibility or localization from Zurich to Australia. * No specific highlight considerations are noted for this upgrade. * For updates related to the Now LLM Service model, customers should consult the Model provider updates documentation. Consolidated page of all release notes for Predictive intelligence for Legal Service Delivery from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Predictive intelligence for Legal Service Delivery release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Predictive intelligence for Legal Service Delivery to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-predictiveintelligenceforlegalservicedelivery-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Predictive intelligence for Legal Service Delivery. {#dfrn3-predictiveintelligenceforlegalservicedelivery-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Predictive intelligence for Legal Service Delivery features. {#dfrn3-predictiveintelligenceforlegalservicedelivery-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Predictive intelligence for Legal Service Delivery features or functionality were removed. {#dfrn3-predictiveintelligenceforlegalservicedelivery-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Predictive intelligence for Legal Service Delivery features or functionality were deprecated. {#dfrn3-predictiveintelligenceforlegalservicedelivery-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Predictive intelligence for Legal Service Delivery. {#dfrn3-predictiveintelligenceforlegalservicedelivery-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install ServiceNow Otto for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for Legal Service Delivery (LSD) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Predictive intelligence for Legal Service Delivery we have noted them here. {#dfrn3-predictiveintelligenceforlegalservicedelivery-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Predictive intelligence for Legal Service Delivery we have noted them here. {#dfrn3-predictiveintelligenceforlegalservicedelivery-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Browser requirements : To see the list of supported browsers for ServiceNow Otto for Legal Service Delivery (LSD), see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=australia&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Predictive intelligence for Legal Service Delivery, such as specific requirements or compliance levels. {#dfrn3-predictiveintelligenceforlegalservicedelivery-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Predictive intelligence for Legal Service Delivery we have noted them here. {#dfrn3-predictiveintelligenceforlegalservicedelivery-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Predictive intelligence for Legal Service Delivery we have noted them here. {#dfrn3-predictiveintelligenceforlegalservicedelivery-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Important: For Now LLM Service model updates for each release, see [Model provider updates](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=australia&ft:locale=en-US). | [ ]