--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Process Mining release notes for upgrades from Zurich to Australia # Combined Process Mining release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Process Mining Release Notes for Upgrades from Zurich to Australia This consolidated release note provides ServiceNow customers with essential information about upgrading Process Mining from the Zurich release family to Australia. It highlights new features, changes, deprecations, and important upgrade tasks to help prepare for a smooth transition. The document consolidates updates across multiple releases for clarity and ease of use. Show full answer Show less ## Important Upgrade Information * No updates are noted for the Zurich and Australia releases separately, but significant new features and enhancements span the upgrade path. * Pre- and post-upgrade tasks should be reviewed and completed to ensure a successful upgrade. * Process Mining remains available by default in both Zurich and Australia releases. ## New Features * **Opportunity Details Page:** Now includes generated highlights via Now Assist to identify key drivers behind process patterns for better decision-making. * **Idle Time Analysis:** Tracks delays when cases are assigned to teams but not agents, helping identify workflow bottlenecks and improve coordination. Requires configuration. * **Touchpoint Analysis:** Provides insights into human involvement by analyzing workload on transitions and cases. Requires configuration. * **Enhanced Data Security:** Projects can be marked as restricted to protect sensitive data, accessible only to owners and shared users. * **Project Sharing:** Share Process Optimization projects through persistent links that remain valid after updates. * **Streamlined Automation and CIM Requests:** Mandatory fields are pre-populated to accelerate request creation. * **Integration with ServiceNow Playbook:** Export analyzed processes to Playbook for further refinement, enabled by Now Assist, supporting up to five routes. * **Parallel Processing for Playbook Data:** Analyze Playbooks' stages and activities to optimize performance. * **Enhanced Process Step Filters and Rule-Based Findings:** Improved filtering and findings unlock new use cases and better optimization outcomes. * **Intent and Activity Analysis with Now Assist:** Summarizes agent tasks and sequences to pinpoint improvement areas. * **Agentic AI Logs Mining:** Create Process Mining projects from Agentic AI data templates. * **Integration with Task Mining:** Analyze workstation user activities and time spent to discover inefficiencies and automation opportunities. * **New Automated Findings:** Identify improvement opportunities based on patterns such as extreme or slow durations and high or extreme touchpoints within process steps. * **Multidimensional Project Filters:** Filter projects by child breakdowns and variants to simplify analysis. * **Security Operations Evaluation Project:** Provides insights into security incidents with automated indicators for improvement targeting recent records. * **Platform Analytics Workspace Enhancements:** Introduced views for filtering activity definitions and support for multidimensional maps on Opportunity details and Platform Analytics components. ## Changes * Automated finding names now include "Transition" for clarity (e.g., Slow duration (Transition)). * Process Mining role names updated to replace "optimization" with "mining" for consistency (e.g., snprocessoptimizationadmin renamed to snprocessminingadmin). ## Deprecations * The **now.assist.creator** role is no longer required to access Now Assist features; instead, enabling the relevant Process Mining skill and having project access is necessary. * **Automation Discovery** is deprecated: it will not be installed on new instances but remains supported in the Australia release. ## Activation and Additional Requirements * Process Mining is available by default and does not require separate activation beyond standard procedures. * No new browser, localization, or accessibility requirements have been introduced between Zurich and Australia releases. ## Practical Benefits for ServiceNow Customers * Gain deeper insights into process inefficiencies through enhanced analytics like idle time and touchpoint analysis. * Improve security and data protection by restricting project access. * Accelerate process improvements with pre-populated automation and CIM requests and seamless integration with ServiceNow Playbook and Task Mining. * Leverage advanced filtering and automated findings to uncover actionable improvement opportunities quickly. * Use multidimensional maps and enhanced analytics workspace views for clearer, focused analysis. * Stay aligned with role and feature updates to maintain governance and effective user access. Consolidated page of all release notes for Process Mining from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Process Mining release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Process Mining to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-processmining-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Process Mining. {#dfrn3-processmining-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Opportunity details page](https://www.servicenow.com/docs/access?context=opportunity-details&family=zurich&ft:locale=en-US) : Generate highlights to surface key drivers behind process patterns that accelerate decision-making and prioritization of process changes on the Opportunity details page. This page provides the detailed context of every improvement opportunity. It uses Now Assist to help generate highlights. [Idle time analysis](https://www.servicenow.com/docs/access?context=idle-time-analysis&family=zurich&ft:locale=en-US) : Analyze where cases are waiting to be assigned to agents by tracking and analyzing the time during which the case is assigned to a team but not yet to an agent. Idle time analysis helps identify inefficiencies, such as delays in task assignment or workflow bottlenecks, and helps improve coordination and reduce waiting time within processes. Idle time analysis must be configured in the process configuration. [Touchpoint analysis](https://www.servicenow.com/docs/access?context=touchpoint-analysis&family=zurich&ft:locale=en-US) : Identify where and how human involvement occurs in a process by using touchpoint analysis. Analyzing the fields that involves human involvement helps you improve your processes, enhancing performance and reducing operational costs. Touchpoint analysis enables you to analyze the workload of transitions and cases. Touchpoint analysis must be configured in the process configuration. [Enhanced data security](https://www.servicenow.com/docs/access?context=set-objectives&family=zurich&ft:locale=en-US) : Mark a project as restricted to help protect sensitive data and avoid security breaches. Restricted project data is available only to the owner and the users with whom the project is shared. [Share a Process Optimization project](https://www.servicenow.com/docs/access?context=share-project&family=zurich&ft:locale=en-US) : Share projects through a link that remains unchanged even when the project is updated and remined. [Creation of automation requests and CIMs simplified](https://www.servicenow.com/docs/access?context=submit-automation-idea&family=zurich&ft:locale=en-US) : When creating an automation or Continual Improvement Management (CIM) request from Process Mining, mandatory fields are pre-populated, reducing friction and accelerating time-to-action. [Process Mining integrated with ServiceNow playbook](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=zurich&ft:locale=en-US) : Process Mining has been integrated with ServiceNow playbook. After analyzing and identifying a process for improvement, export the process to playbook and add subflows or triggers to analyze and refine the flow. Use the Playbooks icon on the Process Mining Analyst Workbench to export up to 5 routes of a project to ServiceNow playbook. This feature is enabled by Now Assist. | | Australia | [Parallel processing for playbook data introduced](https://www.servicenow.com/docs/access?context=export-to-playbook&family=australia&ft:locale=en-US) : Analyze ServiceNow Playbooks, including their stages and individual activities using Process Mining. This capability enables Playbook authors and business process owners to do performance evaluations and optimize Playbooks. [Process Step filter (Previously Transition filter) \& Rule-based Findings enhanced](https://www.servicenow.com/docs/access?context=rule-based-builder&family=australia&ft:locale=en-US) : Unlock new use cases and drive better process optimization outcomes through the enhanced process step filter and rule-based findings. [Intent and Activity analysis available with Now Assist](https://www.servicenow.com/docs/access?context=now-assist&family=australia&ft:locale=en-US) : Efficiently summarize (human) agent tasks and their sequence in relation to problem types so you can pinpoint areas for improvement and take concrete actions to optimize your processes. [Mine Agentic AI logs](https://www.servicenow.com/docs/access?context=set-objectives&family=australia&ft:locale=en-US) : Create a Process Mining project on Agentic AI data logs by selecting the designated source from a readily available template. [Integration with Task Mining](https://www.servicenow.com/docs/access?context=task-mining&family=australia&ft:locale=en-US) : Gain insights on the time the workstation users spend and how they accomplish tasks by analyzing their activities. Uncover inefficiencies, standardize best practices, and identify automation opportunities. You can create a Task Mining project from Opportunity details page and Analyst workbench of Process Mining. [New automated findings introduced](https://www.servicenow.com/docs/access?context=automated-findings&family=australia&ft:locale=en-US) : Use the following automated findings to identify improvement opportunities where records follow specific patterns: * Extreme duration (Node): Identifies patterns where records stay in a step for a significantly longer duration than usual * High touchpoints (Node): Identifies patterns where a group of records in a step gets updated more often compared to another group to progress to any next step. * Extreme touchpoints (Node): Identifies patterns where a step requires unusually large number of record updates than the normal range to progress to any next step. * Slow duration (Node): Identifies patterns where a group of records stays longer in a step than the average duration of another group. [Multidimensional projects filters](https://www.servicenow.com/docs/access?context=filter-project&family=australia&ft:locale=en-US) : Make analysis easier by filtering multidimensional projects based on child breakdowns and variants as a substitute for filtering on child attributes. [Evaluation project for security operations available](https://www.servicenow.com/docs/access?context=evaluation-security&family=australia&ft:locale=en-US) : Try out an evaluation project for security incidents, which can provide improvement opportunities based on assignment group changes, time analysis, priority escalations, and automated indicators such as repeated states and assignment groups. You can target a maximum of 3.6K records that have been closed in the last seven days. [Introduced views to the Platform Analytics workspace for Process Mining](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=australia&ft:locale=en-US) : Display specific activity definitions within the Platform Analytics workspace for Process Mining using views. When working with graphs that contain multiple activity definitions, views help filter the map to show only activities relevant to the problem being analyzed. [Multidimensional maps are supported on the Opportunity details page and Platform Analytics components](https://www.servicenow.com/docs/access?context=opportunity-details&family=australia&ft:locale=en-US) : Quickly analyze process maps with multiple tables through multidimensional maps on the Opportunity details page and Platform Analytics component of Process Mining. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Process Mining features. {#dfrn3-processmining-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Automated finding names updated](https://www.servicenow.com/docs/access?context=automated-findings&family=australia&ft:locale=en-US) : The following automated finding names have been updated to include "Transition" in the name: * Slow duration (Transition) * Extreme duration (Transition) [Role names changed](https://www.servicenow.com/docs/access?context=po-roles&family=australia&ft:locale=en-US) : Role names in Process Mining that previously included "optimization" have been updated to use the term "mining" instead. For example, the sn_process_optimization_admin role has been renamed sn_process_mining_admin. | [ ] ## Removed Between your current release family and Australia, some Process Mining features or functionality were removed. {#dfrn3-processmining-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Process Mining features or functionality were deprecated. {#dfrn3-processmining-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | You no longer require the now.assist.creator role to access Now Assist features in the Creator Pro Plus package. However, you must enable the relevant Process Mining skill, which serves as the necessary prerequisite. Additionally, you should have appropriate access to the project. Automation Discovery is deprecated. It will be hidden and no longer installed on new instances but will continue to be supported in the Australia release. | [ ] ## Activation information Review information on how to activate Process Mining. {#dfrn3-processmining-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Process Mining is available by default. For details, see [Activating Process Optimization](https://www.servicenow.com/docs/access?context=activating-process-mining&family=zurich&ft:locale=en-US). Important: Process Mining is available by default. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Process Mining is available by default. For details, see [Activate](https://www.servicenow.com/docs/access?context=activating-process-mining&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Process Mining, such as specific requirements or compliance levels. {#dfrn3-processmining-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Generate highlights of the improvement opportunities in the Opportunity details page. * Identify inefficiencies by focusing on the delays in task assignment by using idle time analysis. * Analyze the workload of transitions and cases by using touchpoint analysis. * Enhance data security by marking projects as restricted. * Process Mining is integrated with ServiceNow playbook. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use parallel processing for playbook data. * Benefit from the new use cases through the enhanced process step filter and rule-based findings. * Mine Agentic AI logs. * Easily identify your improvement opportunities through four new automated findings. * Take advantage of Process Mining and Task Mining integration. * Filter the data from the parent and child tables in the multidimensional projects. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=australia&ft:locale=en-US) for more information. | [ ]