--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Purchase Order Management release notes for upgrades from Zurich to Australia # Combined Purchase Order Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Purchase Order Management Release Notes for Upgrades from Zurich to Australia This consolidated guide assists ServiceNow customers in preparing for the upgrade of Purchase Order Management from the Zurich release to Australia. It summarizes new features, changes, and important upgrade information across these releases, focusing on enhancing purchase order exception management, supplier collaboration, and visibility into order execution. Show full answer Show less ## Key Features * **Supplier Collaboration on Delivery Issues:** Suppliers can report delivery plan issues via the Supplier Collaboration Portal, enabling buyers to monitor exceptions and collaborate efficiently within ServiceNow. * **Centralized Purchase Order Exception Management:** Operational buyers gain a unified interface to monitor, review, and resolve purchase order exceptions promptly, including accepting supplier proposals or making custom edits. * **Automated Exception Creation from Emails:** Supplier emails are automatically converted into purchase order exceptions when sent from registered contacts, reducing manual intervention and improving response time. This workflow supports multiple languages and recognizes ERP PO and PO line IDs. * **Mitigation Strategy Workflow:** Defines and executes strategies to address delivery gaps by proposing order changes and alternative suppliers, helping prevent delays. * **Task Management within Exceptions:** Buyers can create, assign, and track tasks related to purchase order exceptions directly, enhancing collaboration and follow-through. * **Enhanced Visualization and Reporting:** The Purchase Order Management landing page now features expanded views such as the "New activity today" section and "Exception intelligence" tab, offering insights into recent exceptions, tasks, and supplier spend patterns. * **Support for Purchase Order Confirmation Data:** New tables capture supplier acknowledgments and order confirmation details, improving visibility into order execution readiness. Note that integration with external systems for this data is not provided by default. * **ServiceNow Otto AI Integration:** The conversational AI platform supports agentic workflows and autonomous orchestration, enhancing automation capabilities such as creating exceptions from universal requests and suggesting mitigation strategies. ## Key Changes * The Purchase Order Management landing page's activity section has been expanded to list recent exceptions and tasks prominently. * The Exception intelligence tab now provides analytics on supplier spend patterns over time. * Enhanced email workflow supports additional languages and improved PO line identification using ERP IDs. ## Upgrade and Activation Notes * No features were removed or deprecated between Zurich and Australia releases for Purchase Order Management. * Purchase Order Management is available through the ServiceNow Store and must be requested there for installation. * Pre- and post-upgrade tasks should be reviewed and completed as applicable to ensure a smooth transition. ## Practical Benefits for ServiceNow Customers Upgrading to Australia equips operational buyers and suppliers with enhanced tools for managing purchase order exceptions, improving communication, accelerating issue resolution, and gaining actionable insights into purchase order status and supplier performance. Automated workflows reduce manual effort, while AI capabilities enable smarter decision-making and operational efficiency. Consolidated page of all release notes for Purchase Order Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Purchase Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Purchase Order Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-purchaseordermanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Purchase Order Management. {#dfrn3-purchaseordermanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Reporting delivery plan issues](https://www.servicenow.com/docs/access?context=reporting-delivery-plan-issues&family=zurich&ft:locale=en-US) : Suppliers can report delivery plan issues related to purchase order line through the Supplier Collaboration Portal, ensuring prompt visibility for the appropriate buyer. Suppliers can also track and collaborate with the buyers on the purchase order exception on the related record in Supplier Lifecycle Operations. [Centralized interface for purchase order exceptions](https://www.servicenow.com/docs/access?context=purch-order-mgmt-ws&family=zurich&ft:locale=en-US) : The Purchase Order Management page provides operational buyers with a centralized interface to monitor and review purchase order exceptions. Users can quickly identify urgent issues, view recent tasks, and take approval actions, improving workflow visibility and exception handling. [Resolving purchase order exceptions](https://www.servicenow.com/docs/access?context=resolving-purchase-order-exceptions&family=zurich&ft:locale=en-US) : Enables buyers to resolve purchase order exceptions directly from the exception page, with options to accept supplier proposals or make custom edits. It also allows buyers to find alternative suppliers with open orders for the same materials and request order expediting or increased quantities. | | Australia | [Support for purchase order confirmation data](https://www.servicenow.com/docs/access?context=master-data-tables-for-pom&family=australia&ft:locale=en-US) : Purchase order confirmation and confirmation line tables are available by default when you install the Purchase Order Management plugin, enabling import of this information from external systems. These tables capture supplier acknowledgment and provide buyers visibility into order execution readiness. Note: Integration with external systems is not provided by default. [Enhancements to the automatic purchase order exception creation from email workflow](https://www.servicenow.com/docs/access?context=convert-emails-to-exceptions&family=australia&ft:locale=en-US) : The Create purchase order exception from email workflow is enhanced to automatically identify purchase order lines. The workflow automatically identifies PO lines when the email contains an ERP PO and PO line ID instead of just a ServiceNow PO line ID. The workflow also supports additional languages (French, Canadian French, German, Japanese, and Dutch) for emails. These enhancements help in improving supplier communication and reducing manual intervention. [Automated purchase order exception creation from emails](https://www.servicenow.com/docs/access?context=convert-emails-to-exceptions&family=australia&ft:locale=en-US) : Convert supplier emails into purchase order exceptions when a registered supplier contact sends emails to a supplier inbox. Purchase order exceptions are created for all purchase order queries and assigned to the operational buyer. For queries unrelated to purchase order exceptions, a universal request record is created. [Identify and execute mitigation strategies for PO exceptions](https://www.servicenow.com/docs/access?context=mitigation-strategies-for-po-exceptions&family=australia&ft:locale=en-US) : Use the Define PO exception mitigation strategy agentic workflow to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers. [Create purchase order exception from Universal Request](https://www.servicenow.com/docs/access?context=create-po-exception-universal-req&family=australia&ft:locale=en-US) : Enable buyers to convert universal requests that were generated by the Create purchase order exception via email agentic workflow into purchase order exception records. When emails processed by the workflow lack sufficient context to be automatically converted to purchase order exception records, the workflow creates universal request records. After manual review, buyers can turn universal requests into purchase order exception records. [Create and assign a purchase order exception task](https://www.servicenow.com/docs/access?context=assign-a-poe-task-to-a-collaborator&family=australia&ft:locale=en-US) : Create tasks directly from a purchase order exception and assign these tasks to operational buyers or collaborators. Buyers can also track tasks directly from a purchase order exception. [Updated visualization of purchase order exceptions](https://www.servicenow.com/docs/access?context=purch-order-exception-details&family=australia&ft:locale=en-US) : View the expanded New activity today section on the Purchase order management landing page, reassign exceptions, and view additional details in the Exception intelligence section. Suppliers can also apply filters to purchase order line lists, enabling quick identification of relevant orders. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Purchase Order Management features. {#dfrn3-purchaseordermanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Changes in the purchase order exception page](https://www.servicenow.com/docs/access?context=purch-order-exception-details&family=australia&ft:locale=en-US) : The New activity today section on the Purchase Order Management landing page has been expanded to list the most recent exceptions and tasks. The Exception intelligence tab is enhanced to show the supplier spend patterns over time. | [ ] ## Removed Between your current release family and Australia, some Purchase Order Management features or functionality were removed. {#dfrn3-purchaseordermanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Purchase Order Management features or functionality were deprecated. {#dfrn3-purchaseordermanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Purchase Order Management. {#dfrn3-purchaseordermanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Purchase Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Purchase Order Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Purchase Order Management by requesting it from the ServiceNow Store. Important: Purchase Order Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Purchase Order Management we have noted them here. {#dfrn3-purchaseordermanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Purchase Order Management we have noted them here. {#dfrn3-purchaseordermanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Purchase Order Management, such as specific requirements or compliance levels. {#dfrn3-purchaseordermanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Purchase Order Management we have noted them here. {#dfrn3-purchaseordermanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Purchase Order Management we have noted them here. {#dfrn3-purchaseordermanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Use a collaborative workspace to coordinate with suppliers and relevant stakeholders simultaneously. * Receive automatic notifications, automatically prioritize them, and assign them to the appropriate person. * Utilize resolution tools to automatically update orders and review order plans for the affected material and location. See [Purchase Order Management](https://www.servicenow.com/docs/access?context=purchase-order-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. * Create PO exceptions from universal requests during triage. * Create PO exception tasks and track their progress directly from the PO exception. * Get relevant data insights with improved visualization of new purchase order exceptions and PO exception workload distribution. * Convert supplier emails into purchase order exceptions automatically when a registered supplier contact sends emails to a supplier inbox. * Analyze delivery gaps and view suggested edits to orders with alternative suppliers with the Define purchase order exception mitigation strategy agentic workflow * Support for purchase order confirmation data. * Enhancements to the automatic purchase order exception creation from email workflow. See [Purchase Order Management](https://www.servicenow.com/docs/access?context=purchase-order-mgmt-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]