--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Regulatory Change Management release notes for upgrades from Zurich to Australia # Combined Regulatory Change Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Regulatory Change Management Release Notes for Upgrades from Zurich to Australia This document consolidates release notes for Regulatory Change Management (RCM) upgrades from the Zurich release family to Australia, providing ServiceNow customers with a comprehensive view of new features, changes, removals, and important upgrade information. It is designed to help you prepare for and execute your upgrade efficiently while understanding the enhancements and updates introduced across these releases. Show full answer Show less ## Key Features * **Multiple Regulatory and Source Document Import Tasks (Zurich):** Enhance task management by adding multiple regulatory tasks to an alert, each representing distinct impacts or required actions. Multiple source document import tasks can now be associated with a single regulatory alert, improving traceability and document organization. * **Regulatory Task Management Enhancements (Zurich):** Regulatory tasks can be automatically closed upon approval or manually closed during Implementation once all associated action tasks are completed. Action tasks can be reopened if a regulatory task is rejected, allowing rework and resubmission to meet regulatory expectations. * **Action Task Execution Flexibility (Zurich):** Assigned users can initiate and complete action tasks independently without needing prior approval from managers, accelerating task completion while maintaining role-based access control. * **Smart Assessment Versioning (Australia):** Create new versions of regulatory assessment templates to revise questionnaires without disrupting ongoing assessments. New assessments automatically use the latest template version, ensuring up-to-date compliance evaluations. * **ServiceNow Otto for Integrated Risk Management (Australia):** The Now Assist AI experience has been rebranded as ServiceNow Otto, offering agentic AI capabilities, multimodal interactions, and autonomous cross-system workflow orchestration integrated within ServiceNow workflows. * **AI Model Provider Updates (Australia):** AWS Claude is now the default AI model provider for regulatory alert recommendation skills and agentic workflows post-upgrade, replacing the Now LLM Service as the default while retaining manual selection options. * **ServiceNow AI Platform Licensing Tiers (Australia Patch 1):** Introduction of three AI licensing tiers---Foundation (basic insights), Advanced (enhanced productivity), and Prime (full autonomy and customization)---to align AI capabilities with customer needs and licenses. ## Key Changes * **Administrator Role Enhancements (Zurich):** Feature admins can now perform tasks previously limited to broader administrator roles, improving operational flexibility. * **Security Enhancements for Read-Only Fields (Zurich):** Several RCM-related plugins now include enhanced security controls for read-only fields to reinforce data integrity. * **User Interface Updates (Zurich):** The Coral theme became the default for portals and mobile experiences, including a dark theme option to improve usability and accessibility. * **Regulatory Task and Action Task Visibility (Zurich):** Default columns and a new Tasks widget on regulatory alert overview pages provide better visibility into related activities and compliance efforts. * **Workflow Improvements (Zurich):** Updated workflows for regulatory tasks and source document import tasks support more granular progress tracking and optional approval steps to streamline compliance processes. * **Renaming and Clarifications (Australia):** The Regulatory Change Management skill family was renamed to "Regulatory change" for clarity within Now Assist skills in the AI Admin Hub. ## Upgrade and Activation Guidance Before upgrading to Australia, review and complete recommended pre- and post-upgrade tasks to ensure a smooth transition. Regulatory Change Management and ServiceNow Otto for IRM must be requested and installed through the ServiceNow Store. No additional browser or localization requirements were introduced between Zurich and Australia. ## Removed and Deprecated Features There were no removals or deprecations of Regulatory Change Management features between the Zurich and Australia releases. ## Accessibility and Usability The introduction of the Coral theme, including a dark mode option, improves the user experience by reducing eye strain and enhancing readability on web and mobile platforms. ## Practical Benefits for ServiceNow Customers * Improved management and traceability of regulatory tasks and source documents enhance compliance tracking. * Flexible task workflows and action task controls help reduce bottlenecks and accelerate regulatory change implementation. * AI enhancements and ServiceNow Otto integration provide more intelligent, autonomous assistance in managing regulatory alerts and action plans. * Versioning of assessment templates ensures compliance activities remain current without disrupting ongoing assessments. * Clearer role-based permissions and improved UI elements increase operational efficiency and user productivity. * Licensing tiers enable customers to align AI capabilities with organizational needs and budgets. Consolidated page of all release notes for Regulatory Change Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Regulatory Change Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Regulatory Change Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-regulatorychangemanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Regulatory Change Management. {#dfrn3-regulatorychangemanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm-rn&family=zurich&ft:locale=en-US) : You can review the ServiceNow Otto for Integrated Risk Management (IRM) release notes for full descriptions of the Now Assist in Regulatory Change Management (RCM) features. [Add multiple regulatory tasks](https://www.servicenow.com/docs/access?context=regulatory-change-tasks&family=zurich&ft:locale=en-US) : Add multiple regulatory tasks to an alert. Each task can represent a distinct area of impact or required action. By organizing work into separate change tasks, your teams can assign responsibilities, track progress, and manage dependencies more effectively. [Add multiple source document import tasks](https://www.servicenow.com/docs/access?context=source-document-import-tasks&family=zurich&ft:locale=en-US) : Associate multiple source document import tasks with one regulatory alert to simplify the management and tracking of your regulatory content ingestion. Each import task adds the relevant documents to the regulatory library to help ensure that all source materials that are related to the alert are accurately captured and organized. You can help to improve traceability throughout the regulatory change management process. [Close a regulatory task](https://www.servicenow.com/docs/access?context=regulatory-change-tasks&family=zurich&ft:locale=en-US) : Close a regulatory task automatically when it's approved. You can also manually close a regulatory task while it's in the Implementation state, if all the associated action tasks are completed and closed. By closing a task manually, you get flexibility in managing the regulatory changes that don't require formal approval workflows. [Reopen action tasks](https://www.servicenow.com/docs/access?context=action-tasks&family=zurich&ft:locale=en-US) : Reopen the action tasks for a regulatory task when it's rejected and transitions back to the Implementation state. You can review and rework the tasks to address the feedback or incorporate the updated requirements. You can also modify and resubmit the reopened action tasks so that the implementation aligns with regulatory expectations before you resubmit the change task. [Close a regulatory alert](https://www.servicenow.com/docs/access?context=list-view-of-reg-alerts&family=zurich&ft:locale=en-US) : Close a regulatory alert manually after all the associated regulatory tasks are complete. By closing the alert, you help to ensure accurate record-keeping by signaling that a compliance life-cycle for the specific regulatory alert is complete. [Work on action tasks](https://www.servicenow.com/docs/access?context=action-tasks&family=zurich&ft:locale=en-US) : Initiate and complete the action tasks independently without requiring prior approval from users who are assigned with the `sn_grc_reg_change.manager` role. You can execute assigned responsibilities in a timely manner and reduce unnecessary approval bottlenecks. The access to action tasks remains governed by user permissions and role-based access controls to ensure proper accountability and oversight. | | Australia | [Smart assessment versioning of regulatory assessment templates](https://www.servicenow.com/docs/access?context=update-reg-assessment-template&family=australia&ft:locale=en-US) : You can create a version of an existing regulatory assessment template to revise the questionnaire and response options, without disrupting assessments that are already in progress. New regulatory assessments use the latest published version of the template. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Regulatory Change Management features. {#dfrn3-regulatorychangemanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Administrator role enhancements : After upgrading to version 21.1.x, if you have a feature admin role you can now complete tasks that were initially reserved for users with the broader administrator role. Read-only field enhancements : Starting with version 21.1.x, the following Regulatory Change Management plugins have security enhancements for read-only fields in this release: * GRC: Taxonomy management \[com.sn_grc_taxonomy\] * GRC: Regulatory Change Management integration with RSS Feeds \[com.sn_grc_rcm_rssfeed\] * GRC: Regulatory Change Management \[com.sn_grc_reg_change\] * GRC Case Management Core \[com.sn_grc_case_mgmt\] * GRC integration with Thomson Reuters Regulatory Intelligence \[com.sn_grc_int_tr\] * Regulatory Agency Library \[com.sn_reg_body_mgmt\] Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Default column list](https://www.servicenow.com/docs/access?context=action-tasks&family=zurich&ft:locale=en-US) : Starting with the Zurich release, the default column configuration for regulatory tasks and action tasks, linked to a regulatory alert, has been updated. This change enhances usability and ensures better visibility of the key information that is relevant to each task type. [Tasks widget](https://www.servicenow.com/docs/access?context=list-view-of-reg-alerts&family=zurich&ft:locale=en-US) : The overview page of a regulatory alert includes a newly added Tasks widget that enables you to get more visibility into related activities. This widget displays the total number of associated action tasks and change tasks that are linked to the specific regulatory alert. By using this widget, you can assess the level of effort that is required for compliance. [Workflow of regulatory task](https://www.servicenow.com/docs/access?context=reg-change-task&family=zurich&ft:locale=en-US) : A regulatory task progresses through the following states: * New * Work In Progress * Implementation * Awaiting Approval (optional) * Completed While in the Implementation state, requesting approval is optional. If all associated action tasks are completed, the regulatory task can be closed directly from the Implementation state without requiring additional approval. [Workflow of source document import task](https://www.servicenow.com/docs/access?context=reg-change-task&family=zurich&ft:locale=en-US) : A source document task progresses through the following states: * New * Ready to Import * Work In Progress * Implementation * Completed. [Create action tasks](https://www.servicenow.com/docs/access?context=manage-reg-action-tasks&family=zurich&ft:locale=en-US) : You can create action tasks for a regulatory task when the task is in any of the following states: * New * Work in Progress * Implementation You can now break down a regulatory task into smaller, manageable components so that you can more efficiently track and execute the required activities. You can plan, assign, and monitor tasks now in a structured manner that supports your compliance objectives and regulatory requirements. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Default AI model provider for regulatory alert recommendation skills](https://www.servicenow.com/docs/access?context=configure-recommendation-skill-for-a-regulatory-alert&family=australia&ft:locale=en-US) : After upgrading to version 22.4.0, the regulatory alert recommendation skills in ServiceNow Otto for Integrated Risk Management (IRM) use AWS Claude as the default model provider. [Default AI model provider for agentic workflows](https://www.servicenow.com/docs/access?context=using-agentic-ai-workflows&family=australia&ft:locale=en-US) : After upgrading to version 22.4.0, the Get regulatory analysis and Generate regulatory action plans agentic workflows use AWS Claude as the default model provider. Now Assist skills for Risk \& Sustainability : The skill family name Regulatory change management has been updated to Regulatory change to improve naming clarity and consistency within Now Assist skills for Risk \& Sustainability under the Technology workflow module in the AI Admin Hub Center. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | [ ] ## Removed Between your current release family and Australia, some Regulatory Change Management features or functionality were removed. {#dfrn3-regulatorychangemanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Regulatory Change Management features or functionality were deprecated. {#dfrn3-regulatorychangemanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Regulatory Change Management. {#dfrn3-regulatorychangemanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Regulatory Change Management, such as specific requirements or compliance levels. {#dfrn3-regulatorychangemanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Add multiple regulatory tasks or source document import tasks to a regulatory alert to manage the associated compliance activities efficiently. You can help to ensure that each task aligns with the regulatory requirements to maintain structured tracking and accountability. * Close a regulatory task during the Implementation state after you verify that all required actions and documentation are complete. You can also confirm that no pending activities remain before you close a task. * Change the workflow of a regulatory task to reflect the updated compliance procedures or organizational processes. * Create action tasks when a regulatory task is in the New, Work in Progress, or Implementation states to drive progress. You can also assign responsibilities to help ensure that the compliance actions are executed in a timely manner. * Close regulatory alerts manually when all associated tasks and compliance obligations have been successfully addressed. You can verify that each related item meets the closure criteria before confirming that the alert is resolved. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience, delivering agentic AI, multimodal interactions, and autonomous cross-system workflow orchestration. * Update an assessment template to send new assessments with the latest version, without disrupting the ones that are already in progress. [Early availability](https://www.servicenow.com/docs/access?context=australia-all-other-fixes&family=australia&ft:locale=en-US) Review the updated skill family name for Regulatory change management Now Assist skills. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) Review the updated AI experience with three licensing tiers. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]