--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Request Management release notes for upgrades from Zurich to Australia # Combined Request Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Request Management Release Notes for Upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Request Management from the Zurich release to the Australia release. It provides a comprehensive summary of new features, changes, removals, deprecations, activation details, and other relevant information spanning these releases. The document highlights areas that have updates and explicitly notes when no updates occurred for specific releases or categories, ensuring clear guidance for upgrade planning. Show full answer Show less ## Changes and Updates * **Theme Update:** Starting with the Coral release (between Zurich and Australia), the Coral theme became the default for new portal, web, and mobile experiences when using Next Experience or Core UI. This theme offers a refreshed, brand-neutral look with illustrations designed to enhance the user experience. * **Dark Theme Option:** A dark theme variant was introduced with the Coral theme for web and mobile interfaces. This option helps reduce eye strain and improves readability, enhancing accessibility for end users. * **Activation:** Request Management is a ServiceNow AI Platform feature and is active by default from the Zurich release onward, requiring no additional activation steps during upgrade. ## No Updates or Changes For most other categories including new features, removals, deprecations, additional requirements, browser requirements, accessibility beyond the dark theme, and localization, there were no updates between Zurich and Australia releases. This means customers can expect stability in these areas during their upgrade. ## Practical Implications for Customers * When upgrading to Australia, expect the Coral theme to be the default for new user interfaces, providing a modern and consistent visual experience. * The availability of the dark theme improves accessibility options for users, which can be leveraged to enhance user satisfaction and reduce eye fatigue. * No additional activation or configuration changes are required for Request Management as it remains active by default. * Since there are no removals or deprecations affecting Request Management features, customers can upgrade with confidence that their existing functionality will continue to work as expected. * Review and complete any standard pre- and post-upgrade tasks recommended by ServiceNow to ensure a smooth transition. Consolidated page of all release notes for Request Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Request Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Request Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-requestmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Request Management. {#dfrn3-requestmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Request Management features. {#dfrn3-requestmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Request Management features or functionality were removed. {#dfrn3-requestmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Request Management features or functionality were deprecated. {#dfrn3-requestmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Request Management. {#dfrn3-requestmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Request Management is a ServiceNow AI Platform feature that is active by default. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Request Management, such as specific requirements or compliance levels. {#dfrn3-requestmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Request Management](https://www.servicenow.com/docs/access?context=c_RequestManagement&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]