--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Request Management release notes for upgrades from Zurich to Australia # Combined Request Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Request Management release notes for upgrades from Zurich to Australia This consolidated release notes page provides a comprehensive overview of Request Management updates from the Zurich release through to the Australia release. It is designed to assist ServiceNow customers in preparing for their upgrade by summarizing new features, changes, removals, deprecations, activation info, and other important considerations related to Request Management. Show full answer Show less ## Key Changes and Features * **Theme Update (Zurich Release)**: The Coral theme became the new default for portals, web, and mobile experiences when using Next Experience or Core UI. This theme introduces a fresh, brand-neutral design and includes a dark theme option to reduce eye strain and enhance readability. * **Activation**: Request Management is an AI Platform feature active by default, requiring no additional activation steps for customers. ## What Remains Unchanged * No new features, removals, or deprecations were introduced in either the Zurich or Australia releases beyond those noted. * There are no additional browser requirements, localization updates, or accessibility compliance changes apart from the inclusion of the dark theme option in the Coral theme. ## Upgrade Preparation Customers should review the pre- and post-upgrade tasks specific to their environment as outlined in broader ServiceNow documentation, though no unique tasks are listed specifically for Request Management between Zurich and Australia. ## Practical Takeaways for ServiceNow Customers * The key visual and usability improvement is the adoption of the Coral theme with dark mode support, enhancing user interface consistency and accessibility. * Since Request Management is enabled by default, customers can expect continued AI-driven capabilities without additional configuration. * The lack of removals or deprecations means existing Request Management functionality remains stable through the upgrade. * No new browser or localization requirements simplify upgrade planning. Consolidated page of all release notes for Request Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Request Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Request Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-requestmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Request Management. {#dfrn3-requestmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Request Management features. {#dfrn3-requestmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Request Management features or functionality were removed. {#dfrn3-requestmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Request Management features or functionality were deprecated. {#dfrn3-requestmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Request Management. {#dfrn3-requestmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Request Management is a ServiceNow AI Platform feature that is active by default. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Request Management, such as specific requirements or compliance levels. {#dfrn3-requestmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Request Management](https://www.servicenow.com/docs/access?context=c_RequestManagement&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]