--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Retail release notes for upgrades from Zurich to Australia # Combined Retail release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail release notes for upgrades from Zurich to Australia This consolidated release notes page assists ServiceNow Retail customers in preparing for upgrades from the Zurich release family to the Australia release family. It summarizes new features, changes, activation instructions, and other relevant information across Retail applications to ensure a smooth transition and informed usage. Show full answer Show less ## Key Features * **Smart Assessment Templates:** Create and publish smart assessment questionnaires for store operations that support conditional logic and role-based visibility, enhancing operational insights and audit processes. * **Store Plans:** Headquarters (HQ) and regional managers can now create detailed operational plans, schedule recurring tasks, and oversee task fulfillment via the Retail mobile app, enabling real-time tracking from overall plans down to individual store tasks. * **Break-Fix Workflow:** Store staff and HQ support agents can report, resolve, and track equipment failures through a structured workflow, improving issue management efficiency. * **Standardized Audit Plans and Questionnaires:** HQ can publish audit plans that automatically generate store audit cases and tasks for field auditors, and distribute standardized questionnaires to stores to capture audit results and operational insights. * **Retail Mobile App Enhancements:** Complete store task questionnaires directly from the mobile app, facilitating on-the-go task management and data collection. * **Moveworks Integration:** Enables real-time notifications to store associates when break-fix cases are assigned, resolved, or require additional information, improving communication and responsiveness. ## Upgrade and Activation Information * **Pre- and Post-Upgrade Tasks:** Customers should review and complete necessary tasks before and after upgrading to Australia to ensure Retail functionality is fully supported. * **Activation:** Retail applications must be installed by requesting them through the ServiceNow Store. The Store also provides access to all available Retail apps and cumulative release notes. * **Release Updates:** There were no feature removals, deprecations, or significant changes from Zurich to Australia releases. * **Additional Requirements and Compatibility:** There are no new additional requirements, browser, accessibility, or localization changes noted between Zurich and Australia. ## What to Expect Upgrading to the Australia release family enhances Retail capabilities around operational planning, task management, and audit processes with improved mobile support and workflow automation. Customers will benefit from streamlined store operations, better issue tracking, and enhanced communication through integrated notifications. The upgrade path is straightforward, with no removals or deprecated features affecting existing functionality. Consolidated page of all release notes for Retail from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retail-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Retail. {#dfrn3-retail-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | This section describes new features and enhancements in this release. [\[Placeholder link text to key rahi-retail-smart-assessment-questionnaires\]](https://www.servicenow.com/docs/access?context=rahi-retail-smart-assessment-questionnaires&family=australia&ft:locale=en-US) : Create and publish smart assessment templates for store operations with Smart Assessment support for conditional logic and role-based visibility. [Manage store plans](https://www.servicenow.com/docs/access?context=rahi-retail-manage-store-plans&family=australia&ft:locale=en-US) : Store plans provide new capabilities for HQ and regional managers to create operational plans, schedule recurring tasks, and fulfill the tasks through the Retail mobile application. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Retail features. {#dfrn3-retail-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Retail features or functionality were removed. {#dfrn3-retail-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Retail features or functionality were deprecated. {#dfrn3-retail-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail. {#dfrn3-retail-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install the Retail applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Retail is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail we have noted them here. {#dfrn3-retail-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail we have noted them here. {#dfrn3-retail-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail, such as specific requirements or compliance levels. {#dfrn3-retail-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail we have noted them here. {#dfrn3-retail-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail we have noted them here. {#dfrn3-retail-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Enable store staff and HQ support agents to report, resolve, and track equipment failures through a structured break-fix workflow. * Enable HQ to publish standardized audit plans that automatically generate store audit cases and tasks for field auditors. * Enable Moveworks to notify store associates in real time when a break-fix case is assigned, resolved, or needs more information. * Enable HQ to create and distribute standardized questionnaires with stores to capture audit results and operational insights. * Build smart store task questionnaires for Retail with conditional logic, attachment support, and role-based response visibility. * Complete store task questionnaires for Retail directly from the Retail mobile app. * Enables real-time tracking and monitoring of published store plans with visibility from overall plan status to individual store tasks. * Enable HQ users and regional managers to create operational store plans involving cases and tasks for multiple stores through a guided, streamlined user experience. See [Retail](https://www.servicenow.com/docs/access?context=rahi-retail-operations-overview&family=australia&ft:locale=en-US) for more information. | [ ]