--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Retail Strategic Portfolio Management Suite release notes for upgrades from Zurich to Australia # Combined Retail Strategic Portfolio Management Suite release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail Strategic Portfolio Management Suite release notes for upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with essential information about upgrading the Retail Strategic Portfolio Management Suite from the Zurich release to the Australia release. It summarizes new features, changes, activation details, and prerequisites to help customers prepare for and execute their upgrade smoothly. Show full answer Show less ## New Features * **Create a retail project:** Customers can now set up retail projects using predefined templates tailored to common store work types such as new openings, relocations, refurbishments, technology refreshes, or closures. Each template includes prepopulated tasks and dependent task sequences, enabling faster and more consistent project initiation. * **Use playbooks:** Stage-gate playbooks guide retail store projects through each lifecycle stage---from initiation to go-live or closure. Playbooks prescribe activities, approvals, and team handoffs to ensure proper governance and capture of required information. ## Changes * **Playbooks navigation:** The Playbooks option is now accessible in the L-2 navigation menu of the Project Workspace for retail projects created from templates, improving user accessibility and workflow. * **Project type fields:** New form fields have been added to mark important project dates based on the project type, enhancing project categorization and management. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Zurich and Australia releases. ## Activation and Installation The Retail Strategic Portfolio Management Suite is available for installation via the ServiceNow Store. Customers must request the application through the store and ensure the Project Workspace application is installed beforehand, as it is a prerequisite for the suite. ## Additional Requirements * **Project Workspace application:** Must be installed prior to installing the Retail Strategic Portfolio Management Suite to ensure full functionality. ## Other Considerations There are no new browser, accessibility, or localization requirements introduced in the Australia release. Customers can continue using existing supported environments without changes. ## Key Outcomes for Customers * Streamlined project setup for retail store lifecycle initiatives using templates with prepopulated tasks, reducing manual effort and ensuring consistency. * Improved project governance and stage management via stage-gate playbooks that provide clear guidance on activities and approvals. * Enhanced project tracking with new fields for key dates aligned to project types, facilitating better project categorization and oversight. * Simplified access to playbooks within the Project Workspace, improving user experience and project workflow management. * Clear upgrade path with no deprecated or removed features, minimizing disruption during transition from Zurich to Australia. Consolidated page of all release notes for Retail Strategic Portfolio Management Suite from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail Strategic Portfolio Management Suite release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail Strategic Portfolio Management Suite to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Retail Strategic Portfolio Management Suite. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Create a retail project](https://www.servicenow.com/docs/access?context=spmr-create-retail-projects&family=australia&ft:locale=en-US) : Set up a retail project from a predefined template that matches the type of store work, such as a new store opening, relocation, refurbishment, technology refresh, or closure. Each template creates a project with prepopulated tasks and dependent task sequences. [Use playbooks](https://www.servicenow.com/docs/access?context=use-playbooks-spm-retail&family=australia&ft:locale=en-US) : Use the stage-gate playbook to guide a retail store project through each stage of its life cycle, from initiation to go-live or closure. Each stage includes prescribed activities, approvals, and team handoffs to confirm that required information is captured and governance processes are followed. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Retail Strategic Portfolio Management Suite features. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Retail Strategic Portfolio Management Suite playbooks](https://www.servicenow.com/docs/access?context=use-playbooks-spm-retail&family=australia&ft:locale=en-US) : The Playbooks option is available in the L-2 navigation menu of the Project Workspace for retail projects created from a template. [Project type fields](https://www.servicenow.com/docs/access?context=spmr-project-type-fields&family=australia&ft:locale=en-US) : New Project Type form fields to mark important dates based on the created project type. | [ ] ## Removed Between your current release family and Australia, some Retail Strategic Portfolio Management Suite features or functionality were removed. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Retail Strategic Portfolio Management Suite features or functionality were deprecated. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail Strategic Portfolio Management Suite. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Retail Strategic Portfolio Management Suite by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Retail Strategic Portfolio Management Suite is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail Strategic Portfolio Management Suite we have noted them here. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Additional requirements : The Project Workspace application must be installed before installing the Retail Strategic Portfolio Management Suite. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail Strategic Portfolio Management Suite we have noted them here. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail Strategic Portfolio Management Suite, such as specific requirements or compliance levels. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail Strategic Portfolio Management Suite we have noted them here. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail Strategic Portfolio Management Suite we have noted them here. {#dfrn3-retailstrategicportfoliomanagementsuite-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Manage store life cycle projects such as new store openings, relocations, refurbishments, technology refreshes, and closures from a single platform. * Use predefined project templates to set up retail projects quickly and consistently, with prepopulated tasks and dependent task sequences. * Define the key dates to categorize and manage retail projects in the Project Type list. * Guide project teams through each stage of a store life cycle using stage-gate playbooks that define activities, approvals, and team handoffs. See [Explore](https://www.servicenow.com/docs/access?context=explore-spm-retail-suite&family=australia&ft:locale=en-US) for more information. | [ ]