--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Reverse Tunnel release notes for upgrades from Zurich to Australia # Combined Reverse Tunnel release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Reverse Tunnel release notes for upgrades from Zurich to Australia This consolidated release note provides ServiceNow customers with key information about upgrading Reverse Tunnel from the Zurich release family to Australia. It includes new features, changes, activation instructions, and other essential details to help you prepare for and execute the upgrade effectively. Show full answer Show less ## New Features * **Private Connectivity for Zero Copy Connectors:** Connect zero copy connectors securely to data sources hosted in private cloud or on-premises networks without exposing credentials or IP addresses. The Reverse Tunnel gateway routes encrypted traffic without decrypting it, enhancing security. * **Private Relay Deployment:** Deploy a private relay within your private network to establish an outbound encrypted connection to the Reverse Tunnel gateway. The relay deployment and connectivity model mirror that of a MID Server, and authentication is automatic. * **Relay Heartbeat Monitoring:** Monitor relay heartbeat data directly from the relay record within your ServiceNow instance, allowing you to track relay health and connectivity status efficiently. * **Service Endpoint Management:** Register the Fully Qualified Domain Name (FQDN) and port number of each data source to the relay. This enables the gateway to route incoming traffic correctly to the appropriate relay. ## Changes, Removed Features, and Deprecations There are no changes, removals, or deprecations for Reverse Tunnel features between Zurich and Australia releases. ## Activation Information Reverse Tunnel is available as the **Zero Copy Reverse Tunnel store app (snzctunnel)** in the ServiceNow Store. To activate and configure it, follow the guidelines for connecting a private relay to the Reverse Tunnel gateway as outlined in the release notes. ## Additional Information * There are no updates related to additional requirements, browser compatibility, accessibility, or localization between Zurich and Australia releases. ## Key Outcomes * Secure and seamless connectivity to private cloud or on-premises data sources without opening inbound firewall ports. * Improved security and management through encrypted outbound connections and automated authentication for private relays. * Enhanced monitoring capabilities for relay health directly from your ServiceNow instance. * Simplified traffic routing via service endpoint registration for accurate data source communication. Consolidated page of all release notes for Reverse Tunnel from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Reverse Tunnel release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Reverse Tunnel to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-reversetunnel-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Reverse Tunnel. {#dfrn3-reversetunnel-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Private connectivity for zero copy connectors](https://www.servicenow.com/docs/access?context=exploring-reverse-tunnel&family=australia&ft:locale=en-US) : Connect zero copy connectors to data sources hosted in private cloud or on-premises networks without exposing data source credentials or IP addresses. The Reverse Tunnel gateway routes encrypted traffic between Workflow Data Fabric and private relays deployed in your private network without decrypting that traffic. [Private relay deployment](https://www.servicenow.com/docs/access?context=connect-customer-relay&family=australia&ft:locale=en-US) : Deploy a private relay in your private network to establish an outbound encrypted connection to the Reverse Tunnel gateway. The relay uses the same placement and connectivity model as a MID Server. Authentication is handled automatically. [Relay heartbeat monitoring](https://www.servicenow.com/docs/access?context=monitor-relay-health&family=australia&ft:locale=en-US) : Monitor relay heartbeat data directly from the relay record on your ServiceNow instance. [Service endpoint management](https://www.servicenow.com/docs/access?context=manage-relay-services&family=australia&ft:locale=en-US) : Register the fully qualified domain name (FQDN) and port number of each data source to the relay. The gateway uses registered service endpoints to route incoming traffic to the correct relay. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Reverse Tunnel features. {#dfrn3-reversetunnel-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Reverse Tunnel features or functionality were removed. {#dfrn3-reversetunnel-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Reverse Tunnel features or functionality were deprecated. {#dfrn3-reversetunnel-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Reverse Tunnel. {#dfrn3-reversetunnel-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Reverse Tunnel is available in the ServiceNow Store as the Zero Copy Reverse Tunnel store app (`sn_zc_tunnel`). For details, see [Connect a private relay to the Reverse Tunnel gateway](https://www.servicenow.com/docs/access?context=connect-customer-relay&family=australia&ft:locale=en-US). Note: Reverse Tunnel is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Reverse Tunnel we have noted them here. {#dfrn3-reversetunnel-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Reverse Tunnel we have noted them here. {#dfrn3-reversetunnel-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Reverse Tunnel, such as specific requirements or compliance levels. {#dfrn3-reversetunnel-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Reverse Tunnel we have noted them here. {#dfrn3-reversetunnel-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Reverse Tunnel we have noted them here. {#dfrn3-reversetunnel-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Connect zero copy connectors to private cloud or on-premises data sources without opening inbound firewall ports. * Establish encrypted outbound connections to private cloud or on-premises data sources by deploying a private relay in your network. * Monitor relay heartbeat data directly from your ServiceNow instance. See [Reverse Tunnel](https://www.servicenow.com/docs/access?context=reverse-tunnel&family=australia&ft:locale=en-US) for more information. | [ ]