--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Reverse Tunnel release notes for upgrades from Zurich to Australia # Combined Reverse Tunnel release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Reverse Tunnel Release Notes for Upgrades from Zurich to Australia This consolidated release note summarizes the updates, new features, and important upgrade information for the Reverse Tunnel product across ServiceNow release families from Zurich to Australia. It is designed to assist you in preparing for your upgrade by providing a single reference for all relevant changes and instructions. Show full answer Show less ## Key Features Introduced in Australia * **Private Connectivity for Zero Copy Connectors:** Enables connection of zero copy connectors to data sources hosted in private cloud or on-premises networks without exposing credentials or IP addresses. The Reverse Tunnel gateway securely routes encrypted traffic between Workflow Data Fabric and private relays without decrypting the data. * **Private Relay Deployment:** Allows deployment of a private relay within your private network to establish outbound encrypted connections to the Reverse Tunnel gateway. The relay uses the same placement and connectivity model as a MID Server, with automatic authentication. * **Relay Heartbeat Monitoring:** Provides the ability to monitor relay heartbeat data directly from the relay record within your ServiceNow instance, improving visibility into relay status. * **Service Endpoint Management:** Supports registration of fully qualified domain names (FQDNs) and port numbers for each data source to the relay, enabling the gateway to route incoming traffic correctly to the appropriate relay. ## Upgrade and Activation Information * **Pre- and Post-Upgrade Tasks:** Review and complete any necessary tasks before and after upgrading to the Australia release to ensure a smooth transition. * **Activation:** Reverse Tunnel is available as the Zero Copy Reverse Tunnel store app (snzctunnel) in the ServiceNow Store. Activation details and instructions to connect a private relay to the Reverse Tunnel gateway are provided within the release notes. ## Additional Information * No updates, removals, or deprecations were reported for Reverse Tunnel in either the Zurich or Australia releases, aside from the new features specified. * There are no changes to browser requirements, accessibility, localization, or other highlight considerations noted for this upgrade. ## Practical Benefits for ServiceNow Customers By upgrading to the Australia release, you can securely connect to private cloud or on-premises data sources without opening inbound firewall ports, enhancing your security posture. The deployment of private relays facilitates outbound encrypted connections, simplifying network configurations. Direct monitoring of relay heartbeat data within ServiceNow improves operational oversight, while service endpoint management ensures accurate traffic routing. Consolidated page of all release notes for Reverse Tunnel from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Reverse Tunnel release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Reverse Tunnel to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-reversetunnel-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Reverse Tunnel. {#dfrn3-reversetunnel-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Private connectivity for zero copy connectors](https://www.servicenow.com/docs/access?context=exploring-reverse-tunnel&family=australia&ft:locale=en-US) : Connect zero copy connectors to data sources hosted in private cloud or on-premises networks without exposing data source credentials or IP addresses. The Reverse Tunnel gateway routes encrypted traffic between Workflow Data Fabric and private relays deployed in your private network without decrypting that traffic. [Private relay deployment](https://www.servicenow.com/docs/access?context=connect-customer-relay&family=australia&ft:locale=en-US) : Deploy a private relay in your private network to establish an outbound encrypted connection to the Reverse Tunnel gateway. The relay uses the same placement and connectivity model as a MID Server. Authentication is handled automatically. [Relay heartbeat monitoring](https://www.servicenow.com/docs/access?context=monitor-relay-health&family=australia&ft:locale=en-US) : Monitor relay heartbeat data directly from the relay record on your ServiceNow instance. [Service endpoint management](https://www.servicenow.com/docs/access?context=manage-relay-services&family=australia&ft:locale=en-US) : Register the fully qualified domain name (FQDN) and port number of each data source to the relay. The gateway uses registered service endpoints to route incoming traffic to the correct relay. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Reverse Tunnel features. {#dfrn3-reversetunnel-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Reverse Tunnel features or functionality were removed. {#dfrn3-reversetunnel-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Reverse Tunnel features or functionality were deprecated. {#dfrn3-reversetunnel-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Reverse Tunnel. {#dfrn3-reversetunnel-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Reverse Tunnel is available in the ServiceNow Store as the Zero Copy Reverse Tunnel store app (`sn_zc_tunnel`). For details, see [Connect a private relay to the Reverse Tunnel gateway](https://www.servicenow.com/docs/access?context=connect-customer-relay&family=australia&ft:locale=en-US). Note: Reverse Tunnel is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Reverse Tunnel we have noted them here. {#dfrn3-reversetunnel-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Reverse Tunnel we have noted them here. {#dfrn3-reversetunnel-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Reverse Tunnel, such as specific requirements or compliance levels. {#dfrn3-reversetunnel-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Reverse Tunnel we have noted them here. {#dfrn3-reversetunnel-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Reverse Tunnel we have noted them here. {#dfrn3-reversetunnel-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Connect zero copy connectors to private cloud or on-premises data sources without opening inbound firewall ports. * Establish encrypted outbound connections to private cloud or on-premises data sources by deploying a private relay in your network. * Monitor relay heartbeat data directly from your ServiceNow instance. See [Reverse Tunnel](https://www.servicenow.com/docs/access?context=reverse-tunnel&family=australia&ft:locale=en-US) for more information. | [ ]