--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Security Incident Response release notes for upgrades from Zurich to Australia # Combined Security Incident Response release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 16 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Security Incident Response Release Notes for Upgrades from Zurich to Australia This consolidated guide outlines the key new features, changes, and critical upgrade information for ServiceNow Security Incident Response (SIR) from the Zurich release through to Australia. It is designed to help ServiceNow customers prepare for and understand the enhancements introduced in this upgrade, ensuring optimized security incident management and integration capabilities. Show full answer Show less ## New Features * **MITRE D3FEND Framework Integration:** Security admins can ingest MITRE D3FEND data, while analysts can explore attack and defense techniques via an interactive visualization within SIR records. * **Bulk Incident Closure:** Close multiple security incidents at once using predefined closure comments or codes, reducing manual workload for common root causes. * **Process Mining:** Analyze historical incident data to identify delays and bottlenecks impacting incident resolution times using multi-hop and bottleneck analyses. * **Integration Enhancements:** * Seamless integration with Cortex XSIAM, CrowdStrike Next-Gen SIEM, Microsoft Defender, IBM QRadar, Splunk ES, and Azure Sentinel for automated incident ingestion, mapping, filtering, and bi-directional synchronization of work notes and statuses. * Profile admin roles enable configuration of ingestion profiles, field mappings, and filtering to reduce noise and duplication. * **LLM-Powered Integration Builder:** Rapidly create and maintain product-ready integrations using auto-generated code from public API documentation, with guided setup and easy editing. * **Advanced Work Assignment (AWA):** Streamline incident assignment by configuring service channels, queues, assignment rules, presence states, and rejection reasons, ensuring critical incidents are promptly handled by appropriate analysts. * **Phishing Email Deny Rules:** Prevent false positives and low-risk phishing emails from converting into security incidents by applying deny rules. * **Improved Incident and Related Record Management:** Analysts can edit associated observables directly from the related records list, assign categories and subcategories, and link similar incidents as parent-child relationships. * **On-Call Scheduling:** Admins can create and manage shifts and schedules; analysts can track availability and view shifts to ensure continuous coverage. * **Security Incident Workspace Enhancements:** * Display user initials accessing the same incident to avoid conflicts. * Universal search for observables linked to incidents. * Preview modal configuration for attachment uploads. * Visual timeline of incident events including state changes, tasks, approvals, and MITRE mappings. * Control default landing tabs, quick filters, auto-refresh intervals, and contextual menu views for tailored analyst experiences. * **Security Tagging and Threat Lookup Controls:** Preserve manual security tags to prevent accidental removal; configure precedence-based override mode for automated threat severity adjustments. * **Create OT Change Requests:** Ability to generate Operational Technology change requests directly from incidents or response tasks when relevant plugins are installed. * **External User Access Control:** SOC users can grant read-only access to specific security incidents for external users as needed. * **New Dedicated Roles and Security Measures:** Setup Assistant access restricted to dedicated admin roles with enforced read-only fields to protect configuration integrity. * **ServiceNow AI Platform Tiers:** Introduction of Foundation, Advanced, and Prime licensing tiers offering varying levels of AI capabilities across ServiceNow applications, including generative AI and autonomous workflows. ## Changes * **Shift Handover Records:** Start and End date fields removed; shifts are now selected by name for configuration. * **UI and Theme:** Coral theme becomes default for new portal and mobile experiences with a dark mode option to improve readability and reduce eye strain. * **Incident Attachments:** Attachments cannot be modified once a security incident is closed. * **User Assignment for Post-Incident Reviews:** Support for group-based assignment rules to streamline PIR assessments. * **ServiceNow Otto® Rebranding:** The conversational AI platform integrated into ServiceNow workflows is now branded as ServiceNow Otto®, reflecting expanded AI and automation capabilities. ## Activation and Requirements Security Incident Response is installed via the ServiceNow Store and requires activation. The Security Support Common plugin activates automatically with Security Operations applications. No additional browser or localization requirements have changed between Zurich and Australia releases. ## Practical Benefits for ServiceNow Customers * Accelerate incident response with enhanced integration to leading security platforms and automated ingestion of security events. * Improve analyst productivity and accuracy through advanced assignment, filtering, and workspace customization. * Gain deeper insights via visual timelines, process mining, and MITRE framework integrations to strengthen security operations. * Ensure secure and controlled collaboration with external users and maintain data integrity with improved security tagging and role management. \< Consolidated page of all release notes for Security Incident Response from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Security Incident Response release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Security Incident Response to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-securityincidentresponse-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Security Incident Response. {#dfrn3-securityincidentresponse-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [MITRE D3FEND framework](https://www.servicenow.com/docs/access?context=mitre-d3fend-framework&family=zurich&ft:locale=en-US) : Security administrators can now ingest MITRE D3FEND data. Security analysts can explore MITRE ATT\&CK and D3FEND techniques through an interactive, node-based visualization that maps attack techniques, defense techniques, and related artifacts within a Security Incident Response (SIR) record. [Close multiple security incidents](https://www.servicenow.com/docs/access?context=close-multiple-incidents-sir&family=zurich&ft:locale=en-US) : Close security incidents in bulk with predefined closure comments or codes to reduce the time that would be spent on manually closing individual incidents. Closure candidates might include multiple incidents with common root causes such as alert misconfiguration, duplicates, or changes in system behavior. [Process Mining for security incidents](https://www.servicenow.com/docs/access?context=sir-process-mining&family=zurich&ft:locale=en-US) : Identify factors contributing to delays in processing SIR incidents that take a long time to close or resolve by scanning historical SIR records through Process Mining. Time-consuming factors can include multiple reassignments, prolonged hold times, and periods of inactivity. Use analysis methods to identify these factors such as multi-hop analysis or bottleneck analysis. [Send Observables to TISC](https://www.servicenow.com/docs/access?context=tisc-context-in-sir-workspace&family=zurich&ft:locale=en-US) : Add metadata to the observables such as confidence score, Traffic Light Protocol value, notes and TISC tags before sending them to TISC. [Security Incident Response Integration with Cortex XSIAM by Palo Alto Networks](https://www.servicenow.com/docs/access?context=cortex-xsiam-siem&family=zurich&ft:locale=en-US) : As a profile admin: * Create profiles for incident ingestion. * Filter Cortex XSIAM incidents. * Map Cortex XSIAM Incident, Alert, and Event fields to SIR security incident fields. * Aggregate incidents to existing open security incidents to avoid having to create duplicate security incidents. * Synchronize ServiceNow instance Work notes with Palo Alto Networks XSIAM comments. [Set up Splunk environment](https://www.servicenow.com/docs/access?context=splunk-es-addon&family=zurich&ft:locale=en-US) : The ServiceNow Security Operations Event Ingestion Add-on for Splunk ES enables seamless integration between Splunk and ServiceNow Security Operations, allowing you to send security-related events from Splunk ES to a ServiceNow security incident. [LLM-powered SIR integration builder](https://www.servicenow.com/docs/access?context=sir-integration-builder-now-assist&family=zurich&ft:locale=en-US) : With the ServiceNow platform's latest LLM powered integrations, you can create product-ready integration quickly. The LLM-powered integration builder has the following capabilities: * Automatically generates integration code from a public API documentation. * Provides guided setup built on existing capabilities. * Provides easy edit and maintenance of the generated auto code. [Deny rule for phishing emails](https://www.servicenow.com/docs/access?context=urp-about&family=zurich&ft:locale=en-US) : The security admin can add rules to prevent the conversion of phishing emails such as false positives or low-risk messages into security incidents. Any new phishing email is verified first with the deny rules to avoid unwanted security incidents. [Update information in security incident related records](https://www.servicenow.com/docs/access?context=edit-related-records-in-list&family=zurich&ft:locale=en-US) : The security analysts can now edit related records such as associated observables, for a security incident directly from the Related Records list view. Security analysts can quickly update the records without leaving their current context. [Advanced Work Assignment for SIR](https://www.servicenow.com/docs/access?context=awa-for-sir&family=zurich&ft:locale=en-US) : Use Advanced Work Assignment (AWA) to streamline the security incident assignment process which ensure that critical incidents are handled by the most appropriate and available analysts. This improves overall response times and efficiency in security operations.As an admin, configure the following: * Service channels * Queues * Assignment rules * Presence states * Rejection reasons As an analyst, do the following: * Set your availability * Accept or reject incoming security incidents [Prevent duplicate security incidents for IT incidents](https://www.servicenow.com/docs/access?context=si-creation&family=zurich&ft:locale=en-US) : Prevent the creation of duplicate security incidents when ITIL users escalate an IT incident to a security incident, the system by enabling the `sn_si.disable_duplicate_security_incident` system property. [Ingest third-party risk scores](https://www.servicenow.com/docs/access?context=define-risk-score-calculator-rules-sir&family=zurich&ft:locale=en-US) : Factor third-party risk scores into security incident risk calculation by ingesting and mapping those scores for better prioritization of high-risk threats. [Simplified adding categories and sub-categories for security incidents](https://www.servicenow.com/docs/access?context=category-management-sir&family=zurich&ft:locale=en-US) : Admin can create categories and subcategories in Security Incident Response Workspace based on threat types, compliance requirements, or reporting needs. Security analysts can assign these categories and subcategories to security incidents. [Security incident Details tab](https://www.servicenow.com/docs/access?context=security-incident-details-form&family=zurich&ft:locale=en-US) : Include the Functional Impact, Recoverability and Information Impact fields on the Details tab of a security incident to improve triage accuracy, incident handling efficiency, and executive reporting for calculating the risk score. [Add indirectly linked VITs to CVEs](https://www.servicenow.com/docs/access?context=configure-mitre-att-ck-properties&family=zurich&ft:locale=en-US) : In MITRE-ATT\&CK framework, identify all third-party entities (TPEs) associated with common vulnerabilities and exposures (CVEs) and then calculate and display the total number of vulnerable items (VITs) indirectly linked to those CVEs through the TPEs by setting the sn_ti.include_cve_vit_indirect_relation system property. [Configure on-call schedules](https://www.servicenow.com/docs/access?context=on-call-schedule-sir&family=zurich&ft:locale=en-US) : As an admin, manage on-call schedules through the following activities: * Create a shift and assign or remove members to or from the shift. * Create and edit on-call schedules for groups. * View any group's on-call schedule. As an analyst, track your on-call responsibilities through the following activities: * Specify your availability and preferred contact methods. * View your on-call schedule. * See other members of your shift. [Users accessing the same incident](https://www.servicenow.com/docs/access?context=security-incident-overview&family=zurich&ft:locale=en-US) : When you open an incident, the initials of all the users currently accessing the same incident are displayed to avoid conflicts. [Universal search field for linking observables](https://www.servicenow.com/docs/access?context=sir-records&family=zurich&ft:locale=en-US) : Search across all the field values of the associated observables for an incident. [CrowdStrike Next-Gen SIEM integration](https://www.servicenow.com/docs/access?context=crowdstrike-next-gen-integration-secops&family=zurich&ft:locale=en-US) : As a Profile Admin: * Discover CrowdStrike Next-Gen SIEM detections that are candidates for security incidents and automate the creation of these security incidents. * Create detection profiles. * Map CrowdStrike Next-Gen SIEM Detection and Events Fields to SIR security incident fields. * Filter CrowdStrike Next-Gen SIEM defects. * Aggregate detections to existing open security incidents so that you don't have to create duplicate security incidents. * Automate CrowdStrike Next-Gen SIEM detection status updates for Security Incident Response. * Synchronize CrowdStrike Next-Gen SIEM detection comments with SIR Work notes. [Create an event profile](https://www.servicenow.com/docs/access?context=splunk-event-ingest-create-profile-security&family=zurich&ft:locale=en-US) : * Enables bidirectional updates and closure synchronization between Splunk ES and Splunk integrations. * Enables retrieval of historical, and ongoing data including closed events, with an option to pull the closed events into the ServiceNow Splunk ES instance. * Receive updates for the mapped fields in SIR. [Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&family=zurich&ft:locale=en-US) : A new Profile Admin role (sn_si.ingestion_profile_admin) provides access to configure plugins, and to create, edit, delete, and manage profiles for the Splunk, Splunk ES, and Azure Sentinel Integration for Security Operations application. [Enhancements to relationship graphs](https://www.servicenow.com/docs/access?context=sir-relationship-graph&family=zurich&ft:locale=en-US) : As an admin: * Define default child nodes to populate in the relationship graph. * Configure relationship labels. As an analyst: * Add or remove child nodes at the parent node level. * Save the state of the relationship graph. * Retrieve updated data. | | Australia | [Configure the preview modal for attachment upload](https://www.servicenow.com/docs/access?context=configure-attachment-upload-preview-modal&family=australia&ft:locale=en-US) : Configure whether the upload preview modal appears or not when security analysts attach files to a security incident record. Set the sn_si_aw.attachment.show_preview_modal system property to true to display the preview modal, or false (default) to upload files directly without displaying the modal. [Microsoft Defender integration for Security Operations](https://www.servicenow.com/docs/access?context=ms-defender&family=australia&ft:locale=en-US) : As a profile admin: * Create flexible event‑forwarding profiles to ingest Microsoft Defender incidents into ServiceNow® Security Incident Response. * Map Microsoft Defender incident, alert, and event fields directly to SIR security incident fields. * Filter out noisy or low‑value alerts and bring only actionable notable events into SIR. * Ingest historical, ongoing, new, and updated notable events on configurable intervals. * Bi-directional synchronization of status, and work notes between Microsoft Defender and ServiceNow® SIR. [Preview security incident](https://www.servicenow.com/docs/access?context=splunk-event-ingest-preview-security&family=australia&ft:locale=en-US) : The Profile Preview now displays Unmatched Affected Users and Unmatched Configuration Items in related lists when no CMDB or identity match is found, allowing you to quickly review and validate unmapped data directly within the profile without navigating to external records.This enhancement is implemented across Splunk Enterprise Security, Splunk Enterprise Event Ingestion, and IBM QRadar integrations. [\[Placeholder link text to key bundle-security.security-incident-timeline\]](https://www.servicenow.com/docs/access?context=security-incident-timeline&family=australia&ft:locale=en-US) : Track the complete history of a security incident events on a visual timeline within Security Incident Response Workspace. View event types as point or range events in chronological order such as state transitions, task creation and closure, approvals, observable additions, MITRE ATT\&CK and D3FEND mappings, and capability and playbook executions. Select any event to view details in a popover, filter by event type to focus on relevant activities. Administrators can configure custom event types, control how event data is retrieved, and define the fields displayed in event popovers. [Precedence-based override mode for threat lookup findings](https://www.servicenow.com/docs/access?context=threat-lookup-finding-calculators&family=australia&ft:locale=en-US) : A new precedence override mode for observable findings lets security teams control how the automated threat lookups interact with an existing finding severity. When enabled, severity upgrades from threat intelligence sources are applied immediately, while downgrades are deferred until a configurable expiry window elapses. You can configure the override mode and finding priority order on the Threat Intelligence Properties page. [Create OT change requests from security incidents and response tasks](https://www.servicenow.com/docs/access?context=t_CrtChgOrPrbFromSI&family=australia&ft:locale=en-US) : You can now create OT change requests directly from a security incident or a response task using the Create OT Change Request option in the form context menu. Note: The Create OT Change Request option is available only when the Operational Technology Change Management plugin (com.sn_ot_chg_mgmt) and the Operational Technology Security Incident Response plugin (com.sn_ot_sir) are installed and activated on your instance. [Dedicated role and enhanced security for the Setup Assistant](https://www.servicenow.com/docs/access?context=setup-assistant-reference&family=australia&ft:locale=en-US) : The Setup Assistant now requires the dedicated sn_secops_setup.admin role for full access to setup configuration. Users with the sn_si.admin role automatically inherit this role. The Setup Status (sn_secops_setup_status) table fields are enforced as strict read-only to prevent unauthorized modifications. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [CrowdStrike Next-Gen SIEM integration](https://www.servicenow.com/docs/access?context=crowdstrike-next-gen-integration-secops&family=australia&ft:locale=en-US) : As a profile admin: * Discover CrowdStrike Next-Gen SIEM detections that are candidates for security incidents and automate the creation of these security incidents. * Create detection profiles. * Map CrowdStrike Next-Gen SIEM detection and events fields to SIR security incident fields. * Filter CrowdStrike Next-Gen SIEM defects. * Aggregate detections to existing open security incidents so you don't have to create duplicate security incidents. * Automate CrowdStrike Next-Gen SIEM detection status updates for Security Incident Response. * Synchronize CrowdStrike Next-Gen SIEM detection comments with SIR Work notes. [Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&family=australia&ft:locale=en-US) : A new Profile Admin role (sn_si.ingestion_profile_admin) provides access to configure plugins, and enables you to create, edit, delete, and manage profiles for Splunk ES, Splunk Enterprise Event Ingestion, and Microsoft Azure Sentinel integration for Security Operations application. [Add unmatched affected user for security incidents](https://www.servicenow.com/docs/access?context=view-unmatched-affected-user-for-si&family=australia&ft:locale=en-US) : The new "Security Incident Unmatched Users" table captures unmatched affected user records for security incidents. This enables analysts to identify and address discrepancies when user records don't match existing system records. [LLM-powered SIR integration builder](https://www.servicenow.com/docs/access?context=sir-integration-builder-now-assist&family=australia&ft:locale=en-US) : With the latest LLM-powered integrations on the ServiceNow AI Platform, you can create product-ready integration quickly. The LLM-powered integration builder has the following capabilities: * Automatically generates integration code from a public API documentation * Provides guided setup built on existing capabilities * Provides easy edit and maintenance of the generated auto code [MITRE D3FEND framework](https://www.servicenow.com/docs/access?context=mitre-d3fend-framework&family=australia&ft:locale=en-US) : Security administrators can now ingest MITRE D3FEND data. Security analysts can explore MITRE ATT\&CK and D3FEND techniques through an interactive, node-based visualization that maps attack techniques, defense techniques, and related artifacts within a Security Incident Response record. [Preserve manual security tags and restrict removal](https://www.servicenow.com/docs/access?context=create-class-group-and-tags&family=australia&ft:locale=en-US) : Manual security tags applied by analysts are preserved when automatic tagging rules execute on security incidents, avoiding inadvertent tag removal during automated processes. Analysts can no longer manually remove security tags once applied to an incident, ensuring tag consistency throughout the incident life cycle. [Assign parent relationships to similar security incidents](https://www.servicenow.com/docs/access?context=show-related-items-for-si&family=australia&ft:locale=en-US) : Select multiple similar security incidents from the Similar Security Incidents related list and link them as children to the current security incident using the Link as children button. [View and update Security Incident Response system properties](https://www.servicenow.com/docs/access?context=view-update-sirw-system-properties&family=australia&ft:locale=en-US) : View and update system properties specific to the Security Incident Response workspace directly from the workspace administration settings interface. [Create quick filters for Security Incidents and Response Tasks lists](https://www.servicenow.com/docs/access?context=create-quick-filters-for-security-incidents&family=australia&ft:locale=en-US) : Enable rapid filtering of security incident lists based on predefined criteria by creating and managing quick filters for the Security incident \[sn.si.incident\] and Response tasks \[sn_si_task\] tables within the SIR Workspace. Filters are stored in the Quick Filters \[sn_si_aw_quick_filters\] table. [Configure auto refresh interval for security incident lists](https://www.servicenow.com/docs/access?context=configure-auto-refresh-for-security-incident-lists&family=australia&ft:locale=en-US) : Set up refreshing of the security incident list at specified intervals by using the `sn_si_incident.auto_refresh_interval` system property. The default refresh rate is five minutes. [Control external user access to security incident](https://www.servicenow.com/docs/access?context=t_CreateResponseTask&family=australia&ft:locale=en-US) : SOC users can grant read-only access to specific security incidents for defined external users through the Access to security incident field in the SIR workspace. [Configure default landing tab for security analysts](https://www.servicenow.com/docs/access?context=configure-default-landing-tab&family=australia&ft:locale=en-US) : Customize the default landing tab for security analysts and security managers when they open a security incident. [Compose emails from Response Tasks and Investigation tabs](https://www.servicenow.com/docs/access?context=t_CreateResponseTask&family=australia&ft:locale=en-US) : Send emails without having to switch tabs by composing them directly from the Response Tasks and the Investigation tabs of a security incident. [Configure default view for contextual menu](https://www.servicenow.com/docs/access?context=configure-default-view-for-contextual-menu&family=australia&ft:locale=en-US) : Determine whether the contextual menu panel for a security incident is expanded or collapsed by default when a security analyst opens a security incident. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Security Incident Response features. {#dfrn3-securityincidentresponse-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Shift Handover Records](https://www.servicenow.com/docs/access?context=manage-shift-handover-records&family=zurich&ft:locale=en-US) : The Start date and End date fields have been removed. You can now select the shift name instead when configuring the Shift Handover record. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Security Incident Response Other Records](https://www.servicenow.com/docs/access?context=security-incident-response-other-records&family=zurich&ft:locale=en-US) : Add
 multiple ITSM incidents, problems, or change requests to a security incident for which multiple IT actions are needed. For more information, see the "Link multiple ITSM incidents" section. [Modify attachments of a closed security incident](https://www.servicenow.com/docs/access?context=t_ClosingSecIncidents&family=zurich&ft:locale=en-US) : You cannot modify the attachments of a security incident once the security incident is closed. | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Assign groups in PIR user assignment rules](https://www.servicenow.com/docs/access?context=create-pir-assignment-rules&family=australia&ft:locale=en-US) : User Assignment Rules for Post-Incident Review (PIR) assessments in the SIR module now support group-based assignment in addition to individual user selection. You can configure assignment rules using groups. The PIR automatically reflects group membership updates without requiring manual edits to the assignment rules configuration. | [ ] ## Removed Between your current release family and Australia, some Security Incident Response features or functionality were removed. {#dfrn3-securityincidentresponse-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Security Incident Response features or functionality were deprecated. {#dfrn3-securityincidentresponse-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Security Incident Response. {#dfrn3-securityincidentresponse-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Security Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). [Security Operations common functionality](https://www.servicenow.com/docs/access?context=sec-ops-common-functionality&family=zurich&ft:locale=en-US) : The Security Support Common plugin is activated when any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated. Important: Security Incident Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Security Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). [Security Operations common functionality](https://www.servicenow.com/docs/access?context=sec-ops-common-functionality&family=australia&ft:locale=en-US) : The Security Support Common plugin is activated when any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated. Important: Security Incident Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Security Incident Response we have noted them here. {#dfrn3-securityincidentresponse-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Security Incident Response we have noted them here. {#dfrn3-securityincidentresponse-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Security Incident Response, such as specific requirements or compliance levels. {#dfrn3-securityincidentresponse-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Security Incident Response we have noted them here. {#dfrn3-securityincidentresponse-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Security Incident Response we have noted them here. {#dfrn3-securityincidentresponse-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Integrate Cortex XSIAM by Palo Alto Networks with ServiceNow Security Incident Response platform to turn SIEM insights into actionable incidents, thus accelerating response from detection to closure. * Use Advanced Work Assignment (AWA) to automatically assign incidents to your security analysts, based on their availability, capacity, and skills. * Ingest third-party risk scores in Security Incident Response to factor these scores when calculating risk scores. * Starting in version 13.9.33, you can do the following: * Fetch closed offenses from IBM QRadar into Security Incident Response. * Set the batch size for correlation rules during IBM QRadar offense polling to optimize performance. * Use the Now Assist LLM-powered integration builder to rapidly build integrations for Security Incident Response using auto-code generation. * Ingest MITRE D3FEND data and visualize attack--defense relationships through an interactive graph directly within a security incident. * Starting in version 13.9.21, you can do the following: * Integrate CrowdStrike Next-Gen SIEM integration with ServiceNow Security Incident Response platform to retrieve detections and convert them into security incidents, thus enabling automated response actions. * Improve incident classification and enable efficient retrieval of historical data and alerts through enhanced Splunk ES integrations. * Configure and use on-call scheduling to prevent gaps in coverage and ensure analysts are available to address security incidents by configuring shifts for analysts. See [Security Incident Response](https://www.servicenow.com/docs/access?context=sir-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Security Incident Response (SIR). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Enable automated response actions by integrating CrowdStrike Next-Gen SIEM with the ServiceNow Security Incident Response platform to retrieve detections and convert them into security incidents. * Fetch closed offenses from IBM QRadar into Security Incident Response. * Rapidly build integrations for Security Incident Response using auto-code generation through the Now Assist LLM-powered integration builder. * Ingest MITRE D3FEND data and visualize attack--defense relationships through an interactive graph directly within a security incident. * Starting in version 14.1.0, you can do the following: * Integrate Microsoft Defender with ServiceNow® SIR to turn incidents into actionable incidents, thus accelerating response from detection to closure. * Added support for fetching closed incidents from IBM QRadar into Security Incident Response. * View a chronological timeline of activities for a security incident --- including state transitions, task updates, approvals, and MITRE ATT\&CK mappings directly within Security Incident Response Workspace. See [Security Incident Response](https://www.servicenow.com/docs/access?context=sir-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]