--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Service Exchange release notes for upgrades from Zurich to Australia # Combined Service Exchange release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Exchange Release Notes for Upgrades from Zurich to Australia This consolidated guide provides essential information for ServiceNow customers upgrading their Service Exchange applications from the Zurich release to the Australia release. It combines cross-family release notes, highlighting important upgrade tasks, changes, and feature updates to assist in a smooth transition. Show full answer Show less ## Important Upgrade Information * **Legacy Versions:** Service Exchange Legacy versions require migration before upgrading to Zurich. Use the Service Bridge for Providers (Legacy) Migration Utility as detailed in the Now Support Knowledge Base. * **Version 1.x.x to 2.x.x Upgrades:** Follow the Upgrade Guide for Service Bridge for Providers and Consumers (v2.x.x) for seamless migration. * **Mismatched Version Support:** New entitlements cannot be activated until both providers and consumers upgrade to Service Exchange version 2.x.x. Existing entitlements remain functional. * **Deny ACLs Installation:** When upgrading to version 2.0.55 with Sales Customer Relationship Management plug-in 1.0.4 before Zurich, Deny ACLs are not automatically installed. After upgrading to Zurich, perform a Repair action to reinstall the Service Exchange application and ensure Deny ACLs installation. * **Simultaneous Upgrade:** If using Service Exchange for Providers and Consumers on the same instance, upgrade both applications to the same version simultaneously to maintain compatibility. * **Global Script Include:** Installing Service Exchange automatically updates the Global Script Include on platform versions from Washington DC patch 9 through Australia. ## New Features, Changes, and Removals No new features, changes, removals, or deprecations were introduced to Service Exchange between Zurich and Australia releases. ## Activation and Installation * Service Exchange is available exclusively via the ServiceNow Store. Customers must request installation through the Store platform. * For detailed activation procedures and cumulative release notes, customers should refer to the ServiceNow Store version history. ## Additional Notes * **Browser and Accessibility:** No changes to browser requirements or accessibility compliance between Zurich and Australia. The Coral theme introduced a dark mode option in Zurich to improve readability and reduce eye strain. * **Localization:** There are no new localization considerations for Service Exchange in the Australia release. * **Highlights from Zurich:** Prior enhancements include streamlined data replication, enhanced journal entry support for provider-consumer collaboration, and magic links allowing consumer users to access linked resources on provider instances. ## What Customers Can Expect Customers upgrading to Australia can expect continued stability without new features or changes in Service Exchange functionality from Zurich. The upgrade process requires careful attention to version compatibility, especially for entitlements and ACL installations. Activation remains consistent through the ServiceNow Store. The focus is on maintaining compatibility and ensuring seamless provider-consumer interactions with previously introduced enhancements. Consolidated page of all release notes for Service Exchange from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Exchange release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Exchange to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceexchange-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : * Service Exchange version 2.x.x: Which was first released with the Xanadu release, doesn't support migration of Service Exchange (Legacy) versions. Service Exchange (Legacy) version: Before you upgrade to the Zurich release, follow instructions in the [Service Bridge for Providers (Legacy) - Migration Utility \[KB1499823\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1499823) article in the Now Support Knowledge Base to migrate your configuration data. * Service Exchange version 1.x.x: When upgrading, follow the steps in the [Upgrade Guide - Service Bridge for Providers and Consumers application (v2.x.x release) \[KB1700387\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700387) article in the Now Support Knowledge Base to migrate your Service Exchange applications. * Service Exchange version 2.x.x: Due to the introduction of mismatched version support, new entitlements can't be activated until both the consumers and providers upgrade to Service Exchange version 2.x.x. Older active entitlements continue to work but new ones can't be activated. * When you upgrade to Service Exchange version 2.0.55 with Sales Customer Relationship Management plug-in version 1.0.4, before upgrading the platform to the Zurich release, new Deny ACLs aren't installed. To ensure the Deny ACLs get installed, after upgrading to Zurich, select Repair to reinstall the Service Exchange application. * When using Service Exchange for Providers and Service Exchange for Consumers in a single instance, you must upgrade both applications simultaneously to the same version to maintain compatibility. * When you install the Service Exchange application, the Service Exchange Global Script Include is automatically installed or updated on the following platform versions: * Washington DC patch 9 * Xanadu patch 4 * Yokohama * Zurich | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Service Exchange. {#dfrn3-serviceexchange-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Service Exchange features. {#dfrn3-serviceexchange-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Service Exchange features or functionality were removed. {#dfrn3-serviceexchange-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Service Exchange features or functionality were deprecated. {#dfrn3-serviceexchange-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Exchange. {#dfrn3-serviceexchange-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Service Exchange is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Exchange, such as specific requirements or compliance levels. {#dfrn3-serviceexchange-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Streamline data replication from provider to consumer instances with foundation data sync. * Enable seamless collaboration between provider and consumer with enhanced journal entry support. * Enable consumer users to access linked resources in the provider instance using magic links. See [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]