--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Service Level Management release notes for upgrades from Zurich to Australia # Combined Service Level Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Level Management Release Notes for Upgrades from Zurich to Australia This consolidated guide provides ServiceNow customers with a comprehensive overview of Service Level Management (SLM) updates from the Zurich release through to Australia. It serves as a preparation resource for upgrading, summarizing key new features, changes, and important information relevant to your upgrade path. Show full answer Show less ## New Features * **Zurich Release:** Introduction of the **First to Breach SLA timer** configuration for target-based and advanced condition-based SLAs. This feature enables you to monitor and respond proactively to the earliest potential SLA breaches on incidents, helping to maintain service level expectations effectively. * **Australia Release:** No additional new features were introduced. ## Changes * **Zurich Release:** The **Coral theme** was established as the new default for portals, web, and mobile interfaces when using Next Experience or Core UI. This theme offers a modern, brand-neutral visual design with an optional dark mode to improve usability and reduce eye strain. * **Australia Release:** No further changes were made to Service Level Management features. ## Removed and Deprecated Features No Service Level Management features or functionalities were removed or deprecated between Zurich and Australia releases. ## Activation and Requirements * **Activation:** Service Level Management is an integral part of the ServiceNow AI Platform and is enabled by default starting with the Zurich release. * **Additional and Browser Requirements:** There are no new or changed requirements for Service Level Management between Zurich and Australia. ## Accessibility and Localization * The Coral theme includes a dark mode option designed to enhance accessibility by reducing eye strain and improving readability on web and mobile platforms. * No specific localization updates were introduced. ## Practical Impact for ServiceNow Customers When upgrading Service Level Management from Zurich to Australia, you can expect enhanced SLA monitoring capabilities via the First to Breach SLA timer introduced in Zurich and a refreshed user interface experience with the Coral theme. As Australia introduces no new features or changes, your focus should be on leveraging Zurich's improvements while ensuring your environment is compatible with the Coral theme and its accessibility options. Consolidated page of all release notes for Service Level Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Level Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Level Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicelevelmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Service Level Management. {#dfrn3-servicelevelmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Configure the SLA timer for the First to breach source](https://www.servicenow.com/docs/access?context=sla-timer-configurations&family=zurich&ft:locale=en-US) : Keep up with your service level expectations on incidents by configuring a First to Breach SLA timer for target-based and advanced condition-based SLAs. These configurations help you stay on top of breaches and response times. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Service Level Management features. {#dfrn3-servicelevelmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Service Level Management features or functionality were removed. {#dfrn3-servicelevelmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Service Level Management features or functionality were deprecated. {#dfrn3-servicelevelmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Level Management. {#dfrn3-servicelevelmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Service Level Management is a ServiceNow AI Platform feature that is active by default. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Level Management, such as specific requirements or compliance levels. {#dfrn3-servicelevelmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. * SLA Timer Configuration supports target-based First to Breach SLA and advance condition-based First to Breach SLA. See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]