--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Service Level Management release notes for upgrades from Zurich to Australia # Combined Service Level Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Level Management release notes for upgrades from Zurich to Australia This consolidated release notes page summarizes all updates for Service Level Management (SLM) from the Zurich release through to Australia, assisting ServiceNow customers in preparing for upgrades. It covers new features, changes, removals, deprecations, activation details, requirements, browser compatibility, accessibility, localization, and highlights relevant to the upgrade. If no updates were made in a particular release, this is explicitly noted for clarity. Show full answer Show less ## New Features * **Zurich Release:** Introduction of the **First to Breach SLA timer**, which can be configured for target-based and advanced condition-based SLAs. This feature helps customers proactively monitor and manage SLA breaches to meet service level expectations on incidents. * **Australia Release:** No new features introduced. ## Changes * **Zurich Release:** The **Coral theme** became the default for new portal, web, and mobile experiences when using Next Experience or Core UI. This theme offers a brand-neutral, modern look with an optional dark mode to improve readability and reduce eye strain. * **Australia Release:** No changes reported. ## Removals and Deprecations No features or functionalities related to Service Level Management were removed or deprecated between Zurich and Australia releases. ## Activation Information * **Zurich Release:** Service Level Management is an AI Platform feature that is activated by default, requiring no manual activation. * **Australia Release:** No changes to activation. ## Additional and Browser Requirements No additional requirements or browser compatibility changes were introduced for Service Level Management between Zurich and Australia releases. ## Accessibility * **Zurich Release:** The Coral theme's dark mode option is designed to alleviate eye strain and enhance readability for web and mobile users, supporting accessibility needs. * **Australia Release:** No further updates on accessibility. ## Localization and Highlights * No localization updates were made. * Key highlights include the adoption of the Coral theme as the default UI and the introduction of First to Breach SLA timer configuration to enhance SLA monitoring. ## Practical Considerations for ServiceNow Customers When upgrading Service Level Management from Zurich to Australia, customers should focus on leveraging the First to Breach SLA timer to improve incident SLA tracking and benefit from the enhanced user interface provided by the Coral theme. Since no removals or deprecations were made, existing configurations remain valid. Activation is automatic, and no additional setup or browser changes are required. The dark mode option supports improved accessibility for end users. Consolidated page of all release notes for Service Level Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Level Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Level Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicelevelmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Service Level Management. {#dfrn3-servicelevelmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Configure the SLA timer for the First to breach source](https://www.servicenow.com/docs/access?context=sla-timer-configurations&family=zurich&ft:locale=en-US) : Keep up with your service level expectations on incidents by configuring a First to Breach SLA timer for target-based and advanced condition-based SLAs. These configurations help you stay on top of breaches and response times. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Service Level Management features. {#dfrn3-servicelevelmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Service Level Management features or functionality were removed. {#dfrn3-servicelevelmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Service Level Management features or functionality were deprecated. {#dfrn3-servicelevelmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Level Management. {#dfrn3-servicelevelmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Service Level Management is a ServiceNow AI Platform feature that is active by default. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Level Management, such as specific requirements or compliance levels. {#dfrn3-servicelevelmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. * SLA Timer Configuration supports target-based First to Breach SLA and advance condition-based First to Breach SLA. See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]