--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for App Engine release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for App Engine release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for App Engine Release Notes for Upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrades from the Zurich to Australia release ofServiceNow Otto for App Engine. It covers new features, changes, deprecations, removals, activation instructions, and other important upgrade-related information. The document highlights updates relevant to customers using Otto for App Engine, focusing on enhancements across AI capabilities and platform experience. Show full answer Show less ## New Features * **Record Summarization Skill (Zurich):** Enables generation of summaries for records in custom applications and tables. Users can configure summarization parameters and invoke summaries directly within the product or via the Now Assist chat panel. * **Third-Party AI Model Providers (Zurich):** Expanded Now Assist options now include Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet, alongside existing providers like Now LLM Service and Azure OpenAI GPT-4.1 models. * **Conversational AI Asset Creation with Build Agent (Australia):** Customers with a ServiceNow Otto for Creator subscription can create agentic workflows, AI agents, and skills for custom apps through conversational interaction. * **ServiceNow AI Platform Licensing Tiers (Australia):** Introduction of three licensing tiers that determine AI capabilities access: * **Foundation:** Basic AI insights * **Advanced:** Productivity-boosting AI across use cases * **Prime:** Autonomous AI asset creation and full AI capabilities ## Changes * **AI Usage Measurement (Zurich to Australia):** Transition from a 365-day look-back to a 365-day burn-down model for measuring Now Assist usage. Usage resets on the contract anniversary date, improving alignment with licensing. * **ServiceNow Otto Branding and Experience (Australia):** The conversational AI platform formerly known as ServiceNow Otto has been rebranded and enhanced. It now supports multimodal interactions and autonomous orchestration across web, mobile, and messaging channels. * **Default Large Language Model Provider (Australia):** New or inactive AI assets default to third-party LLM providers instead of the Now LLM Service, which remains available for manual selection. ## Removals and Deprecations There were no removals or deprecations of features related to ServiceNow Otto for App Engine between Zurich and Australia releases. ## Activation Information ServiceNow Otto for App Engine continues to be available via the ServiceNow Store. Customers should request installation or upgrades through the store to access the latest version. The activation process remains consistent from Zurich to Australia releases. ## Additional Considerations * **Browser Requirements:** No changes were introduced between Zurich and Australia releases. * **Accessibility and Localization:** No updates noted for either release. * **Upgrade Preparation:** Customers should review and complete any pre- and post-upgrade tasks as recommended before upgrading to Australia. ## Practical Impact for Customers Upgrading to Australia enables access to enhanced AI capabilities, including improved record summarization, expanded AI model choices, and conversational creation of AI assets. The new licensing tiers clarify feature availability based on subscription levels. Changes to AI usage measurement support more predictable licensing compliance. The rebranding to ServiceNow Otto reflects a more integrated and autonomous AI experience within ServiceNow workflows. Customers can expect a smoother upgrade path with no feature removals and consistent activation procedures. Consolidated page of all release notes for ServiceNow Otto for App Engine from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for App Engine release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for App Engine to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforappengine-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for App Engine. {#dfrn3-servicenowottoforappengine-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Record summarization skill](https://www.servicenow.com/docs/access?context=custom-app-record-summarization-na-for-app-engine&family=zurich&ft:locale=en-US) : Generate summaries for records in custom applications and tables with the custom app record summarization skill. [Configure custom app record summarization](https://www.servicenow.com/docs/access?context=configure-custom-app-record-summarization-na-for-app-engine&family=zurich&ft:locale=en-US) : Configure the custom app record summarization skill so that it generates summaries for the tables and records that you specify. You can add context about the table or tables and describe the purpose of the table, so that Now Assist can use that information when generating summaries. [Summarize a record in-product](https://www.servicenow.com/docs/access?context=summarize-record-in-product-na-for-app-engine&family=zurich&ft:locale=en-US) : Select the Summarize button on a record in-product to generate a summary. You can also summarize a record through chat in the Now Assist panel. See [Summarize a record through chat](https://www.servicenow.com/docs/access?context=summarize-record-through-chat-na-for-app-engine&family=zurich&ft:locale=en-US) for more information. [New third-party AI model provider options available for Now Assist](https://www.servicenow.com/docs/access?context=manage-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini. | | Australia | [Create AI assets conversationally with Build Agent](https://www.servicenow.com/docs/access?context=create-custom-ai-agent&family=australia&ft:locale=en-US) : If you have a ServiceNow Otto for Creator subscription, you can use Build Agent to conversationally create agentic workflows, AI agents, and skills for custom apps. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for App Engine features. {#dfrn3-servicenowottoforappengine-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for App Engine features or functionality were removed. {#dfrn3-servicenowottoforappengine-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for App Engine features or functionality were deprecated. {#dfrn3-servicenowottoforappengine-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for App Engine. {#dfrn3-servicenowottoforappengine-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for App Engine is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for App Engine is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for App Engine, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforappengine-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Generate summaries for records in custom applications using the generative AI capabilities of Now Assist. [Zurich release notesPreliminary release notes for Zurich Release Testing Preview (RTP)](https://www.servicenow.com/docs/access?context=family-release-notes&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See [ServiceNow Otto for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for App Engine. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Prepare for Now LLM Service to be deprecated in a future release. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) * If you have a ServiceNow Otto for Creator subscription, you can create AI assets conversationally using Build Agent. See [ServiceNow Otto for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=australia&ft:locale=en-US) for more information. | [ ]