--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for App Engine release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for App Engine release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for App Engine Release Notes for Upgrades from Zurich to Australia This consolidated guide assists ServiceNow customers in preparing for the upgrade of ServiceNow Otto for App Engine from the Zurich release family to Australia. It includes key new features, changes, activation instructions, and important upgrade considerations spanning both releases to help ensure a smooth transition and optimal use of the platform. Show full answer Show less ## New Features * **Record Summarization Skill (Zurich):** Generate AI-powered summaries for records in custom applications and tables. You can configure this skill with context about specific tables to enhance summary accuracy. Summaries can be generated directly in-product or via the Now Assist chat panel. * **Expanded AI Model Providers (Zurich):** Now Assist skills and AI agents support additional third-party AI models, including Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet, alongside existing options like Now LLM Service and Azure OpenAI GPT-4.1 variants. * **Conversational AI Asset Creation with Build Agent (Australia):** Customers with a ServiceNow Otto for Creator subscription can now create agentic workflows, AI agents, and skills for custom apps conversationally, simplifying AI asset development. * **ServiceNow AI Platform Licensing Tiers (Australia):** A new tiered licensing model offers Foundation, Advanced, and Prime levels, granting varying access to AI features, generative skills, and autonomous capabilities depending on subscription. ## Changes * **Now Assist Usage Measurement (Zurich to Australia):** Usage tracking shifts from a 365-day look-back model to a 365-day burn-down model resetting annually on the contract anniversary, enabling clearer consumption monitoring. * **Branding and Naming (Australia):** The AI platform experience formerly known as ServiceNow Otto has been rebranded as ServiceNow Otto®, reflecting its role as a conversational AI platform integrated with workflows, supporting multimodal interactions and autonomous orchestration. * **Default LLM Model Provider Update (Australia):** The Now LLM Service is no longer the default for new or inactive AI assets; a third-party large language model provider is now selected by default. Existing configurations remain unchanged, and manual selection of Now LLM Service is still possible. ## Activation and Installation ServiceNow Otto for App Engine is available for installation via the **ServiceNow Store**. Customers should request the app through the store to activate it. The store also provides access to cumulative release notes and app version histories to support upgrade planning and compliance. ## Additional Notes * **No removals or deprecations** were reported between Zurich and Australia releases. * **No updates** were recorded for browser requirements, accessibility, localization, or additional requirements across the two releases. ## Practical Benefits for Customers * Enhanced AI capabilities with record summarization and expanded AI model options improve automation and insight generation in custom applications. * Conversational creation of AI assets accelerates development and deployment of intelligent workflows. * Updated usage measurement and licensing tiers offer clearer cost management and tailored feature access. * Branding clarity and model provider flexibility help align customer AI strategies with evolving ServiceNow offerings. * Installation via ServiceNow Store streamlines access and simplifies upgrade processes. Consolidated page of all release notes for ServiceNow Otto for App Engine from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for App Engine release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for App Engine to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforappengine-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for App Engine. {#dfrn3-servicenowottoforappengine-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Record summarization skill](https://www.servicenow.com/docs/access?context=custom-app-record-summarization-na-for-app-engine&family=zurich&ft:locale=en-US) : Generate summaries for records in custom applications and tables with the custom app record summarization skill. [Configure custom app record summarization](https://www.servicenow.com/docs/access?context=configure-custom-app-record-summarization-na-for-app-engine&family=zurich&ft:locale=en-US) : Configure the custom app record summarization skill so that it generates summaries for the tables and records that you specify. You can add context about the table or tables and describe the purpose of the table, so that Now Assist can use that information when generating summaries. [Summarize a record in-product](https://www.servicenow.com/docs/access?context=summarize-record-in-product-na-for-app-engine&family=zurich&ft:locale=en-US) : Select the Summarize button on a record in-product to generate a summary. You can also summarize a record through chat in the Now Assist panel. See [Summarize a record through chat](https://www.servicenow.com/docs/access?context=summarize-record-through-chat-na-for-app-engine&family=zurich&ft:locale=en-US) for more information. [New third-party AI model provider options available for Now Assist](https://www.servicenow.com/docs/access?context=manage-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini. | | Australia | [Create AI assets conversationally with Build Agent](https://www.servicenow.com/docs/access?context=create-custom-ai-agent&family=australia&ft:locale=en-US) : If you have a ServiceNow Otto for Creator subscription, you can use Build Agent to conversationally create agentic workflows, AI agents, and skills for custom apps. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for App Engine features. {#dfrn3-servicenowottoforappengine-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for App Engine features or functionality were removed. {#dfrn3-servicenowottoforappengine-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for App Engine features or functionality were deprecated. {#dfrn3-servicenowottoforappengine-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for App Engine. {#dfrn3-servicenowottoforappengine-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for App Engine is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for App Engine is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for App Engine, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforappengine-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for App Engine we have noted them here. {#dfrn3-servicenowottoforappengine-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Generate summaries for records in custom applications using the generative AI capabilities of Now Assist. [Zurich release notesPreliminary release notes for Zurich Release Testing Preview (RTP)](https://www.servicenow.com/docs/access?context=family-release-notes&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See [ServiceNow Otto for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for App Engine. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Prepare for Now LLM Service to be deprecated in a future release. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) * If you have a ServiceNow Otto for Creator subscription, you can create AI assets conversationally using Build Agent. See [ServiceNow Otto for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=australia&ft:locale=en-US) for more information. | [ ]