--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for Cloud Cost Management (CCM) release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for Cloud Cost Management (CCM) release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Cloud Cost Management (CCM) Release Notes for Upgrades from Zurich to Australia This consolidated release notes page assists ServiceNow customers preparing to upgrade ServiceNow Otto for Cloud Cost Management (CCM) from the Zurich release family to Australia. It summarizes key new features, changes, activation steps, and other relevant information spanning these releases to streamline your upgrade process. Show full answer Show less ## Key Features * **AI-Powered Cloud Spend Summarization:** The Australia release introduces an AI-generated summary capability that provides insights into cloud spend trends, identifies top cost drivers, and evaluates budget alignment based on selected filters and groupings. Using the **Summarize** button, users can view month-over-month changes, commitments coverage, and receive the top five recommendations for cost reduction. * **Cost Optimization Automation:** The Australia release enables automation of repetitive cost optimization tasks, reducing the workload on cloud cost managers by leveraging AI-driven recommendations to cut unnecessary spending. ## Key Outcomes * Empowered cloud cost managers with smarter, data-driven decision-making tools that highlight spending patterns and optimization opportunities. * Streamlined upgrade process with clear pre- and post-upgrade tasks and activation guidance to smoothly transition to the Australia release of CCM. * Improved operational efficiency by automating routine cloud cost management activities, allowing teams to focus on strategic cost control. ## Activation and Upgrade Guidance To install or upgrade to ServiceNow Otto for Cloud Cost Management (CCM) Australia release, request the app via the ServiceNow Store. The store also provides cumulative release notes and version history for all related apps. There are no additional browser, localization, accessibility, or special requirements noted between Zurich and Australia releases. ## Additional Information There were no removals, deprecations, or changes to existing features between Zurich and Australia releases. If no updates occurred for a particular release family or aspect, this is explicitly noted to aid clarity. Consolidated page of all release notes for ServiceNow Otto for Cloud Cost Management (CCM) from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Cloud Cost Management (CCM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Cloud Cost Management (CCM) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcloudcostmanagementccm-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Cloud Cost Management (CCM). {#dfrn3-servicenowottoforcloudcostmanagementccm-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Make smarter cloud cost decisions with AI-powered summarization of cloud spend](https://www.servicenow.com/docs/access?context=spend-summary-otto-ccm&family=australia&ft:locale=en-US) : Get an AI-generated summary of your cloud spend trends, top cost drivers, and budget alignment with your selected filters and groupings. The Summarize button enables you to view month-over-month changes, commitments coverage, and the top five recommendations to reduce costs. Use these insights to make more informed decisions about your cloud spend. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Cloud Cost Management (CCM) features. {#dfrn3-servicenowottoforcloudcostmanagementccm-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Cloud Cost Management (CCM) features or functionality were removed. {#dfrn3-servicenowottoforcloudcostmanagementccm-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Cloud Cost Management (CCM) features or functionality were deprecated. {#dfrn3-servicenowottoforcloudcostmanagementccm-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Cloud Cost Management (CCM). {#dfrn3-servicenowottoforcloudcostmanagementccm-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install ServiceNow Otto for Cloud Cost Management (CCM) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Cloud Cost Management (CCM) we have noted them here. {#dfrn3-servicenowottoforcloudcostmanagementccm-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Cloud Cost Management (CCM) we have noted them here. {#dfrn3-servicenowottoforcloudcostmanagementccm-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Cloud Cost Management (CCM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcloudcostmanagementccm-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Cloud Cost Management (CCM) we have noted them here. {#dfrn3-servicenowottoforcloudcostmanagementccm-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Cloud Cost Management (CCM) we have noted them here. {#dfrn3-servicenowottoforcloudcostmanagementccm-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Automate repetitive cost optimization tasks and reduce workload on cloud cost managers. * Analyze cloud spend trends using an AI-powered summarization. * Optimize cloud costs using recommendations to reduce unnecessary spending. See [AI in Cloud Insights](https://www.servicenow.com/docs/access?context=ai-ccm&family=australia&ft:locale=en-US) for more information. | [ ]