--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for CMDB release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for CMDB release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for CMDB Release Notes for Upgrades from Zurich to Australia This consolidated document provides essential release notes for ServiceNow Otto for CMDB, covering upgrades from the Zurich release family through to Australia. It is designed to assist ServiceNow customers in preparing for their upgrade by summarizing new features, changes, activation instructions, and key considerations relevant to this product across these releases. Show full answer Show less ## Upgrade Preparation and Important Information * **Zurich Release:** The installation and activation process for the ServiceNow Otto for CMDB v2.1 plugin has changed. Customers should refer to the updated configuration instructions before upgrading. * **Australia Release:** No updates or changes impacting upgrade procedures were introduced. ## New Features, Changes, and Deprecations Between Zurich and Australia releases, there were no new features, changes, removals, or deprecations for ServiceNow Otto for CMDB in the Australia release. However, significant AI-powered enhancements were introduced in Zurich patches, including: * **Zurich Patch 11:** AI capabilities to identify upstream services and CIs affected by incidents or changes, recommend data sources and connectors for populating CMDB data, and discover business applications to associate with application services, enhancing data governance and reducing manual effort. * **Zurich Patch 7:** AI-powered querying across multiple CI classes and attributes with expanded search across tables and CI relationships, improving navigation and data retrieval in CI forms and dashboards. * **Zurich Patch 4 and earlier:** Improvements including default activation of some Now Assist skills and workflows, enhanced security configurations, faster debugging of Service Graph Connector imports, de-duplication tasks management, and streamlined manual CI creation and data governance processes. ## Activation and Additional Requirements * ServiceNow Otto for CMDB is available as a plugin through the ServiceNow Store and requires activation via the updated configuration process. * No additional requirements, browser requirements, accessibility, or localization changes were noted between Zurich and Australia releases. ## What ServiceNow Customers Can Expect Customers upgrading from Zurich to Australia can anticipate a stable ServiceNow Otto for CMDB experience with no new features or breaking changes introduced in Australia. The main focus should be on adapting to the changed activation process introduced in Zurich and leveraging the AI enhancements delivered in Zurich patches to improve CMDB accuracy, data governance, and operational efficiency. By following the updated configuration guidelines and understanding the AI-driven capabilities from earlier Zurich patches, customers can optimize their CMDB management and incident/change impact analysis workflows effectively. Consolidated page of all release notes for ServiceNow Otto for CMDB from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for CMDB release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for CMDB to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcmdb-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : The installation (activation) process has changed for the ServiceNow Otto for CMDB v2.1 plugin. See [Configure](https://www.servicenow.com/docs/access?context=now-assist-cmdb-configuring&family=zurich&ft:locale=en-US) for the new instructions. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for CMDB. {#dfrn3-servicenowottoforcmdb-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for CMDB features. {#dfrn3-servicenowottoforcmdb-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for CMDB features or functionality were removed. {#dfrn3-servicenowottoforcmdb-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for CMDB features or functionality were deprecated. {#dfrn3-servicenowottoforcmdb-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for CMDB. {#dfrn3-servicenowottoforcmdb-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : ServiceNow Otto for CMDB is a ServiceNow AI Platform feature that is available with activation of plugins that you get from the ServiceNow Store. For details, see [Configure](https://www.servicenow.com/docs/access?context=now-assist-cmdb-configuring&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for CMDB is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for CMDB we have noted them here. {#dfrn3-servicenowottoforcmdb-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for CMDB we have noted them here. {#dfrn3-servicenowottoforcmdb-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for CMDB, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcmdb-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for CMDB we have noted them here. {#dfrn3-servicenowottoforcmdb-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for CMDB we have noted them here. {#dfrn3-servicenowottoforcmdb-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * AI identifies the upstream services and CIs that are likely to be affected by an incident or by a proposed change. * AI recommends the data sources or Service Graph Connectors and ingestion sources that can best populate CMDB data. * AI discovers and suggests business applications to associate with existing application services in the CMDB, reducing manual mapping effort and improving data governance. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Get AI-powered answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace. * Search queries can now span multiple tables and relationships between CIs. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills and agentic workflows are now turned on by default. * Agentic workflows and AI agents included with Now Assist applications now require additional security configuration. * Reduce the debugging time and effort when you resolve issues with Service Graph Connector import sets. * Find and resolve de-duplication tasks. * Speed the process of manually creating CIs. * Methodically work through the process of improving CMDB data governance. * Search for CIs by specifying any of several attributes of the CI of interest. * View a concise summary of the key CI data on a CI form in a workspace page or on any list view. [Zurich Patch 3](https://www.servicenow.com/docs/access?context=zurich-patch-3&family=zurich&ft:locale=en-US) [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) See [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]