--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for Configure, Price, Quote (CPQ) release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for Configure, Price, Quote (CPQ) release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Configure, Price, Quote (CPQ) Release Notes for Upgrades from Zurich to Australia This consolidated release notes page provides ServiceNow customers with all essential information regarding the upgrade of ServiceNow Otto for Configure, Price, Quote (CPQ) from the Zurich release to the Australia release. It highlights new features, changes, and important upgrade considerations to help ensure a smooth transition between these release families. Show full answer Show less ## Key Features * **Summarize a Quote (Zurich Release):** Enables generation of a comprehensive summary of a quote that consolidates key components such as products, pricing, discounts, and negotiated terms. This feature facilitates early customer discussions, internal reviews, and handoffs by providing a single snapshot of all quote-related actions, tasks, and notes without needing to review multiple records. ## Changes * **Now Assist Usage Measurement Update (Zurich):** Starting with Australia Early Access, AI usage measurement methodology for Now Assist transitions from a 365-day look-back model to a 365-day burn-down model. Usage resets at the contract anniversary date, improving accuracy in tracking AI consumption. ## Activation Information ServiceNow Otto for CPQ is available for installation through the **ServiceNow Store**. Customers must request the app from the store to activate it. The store also provides cumulative release notes and version history for all related apps. ## Other Considerations There are no updates, removals, deprecations, additional requirements, browser requirements, accessibility or localization changes between Zurich and Australia releases for ServiceNow Otto for CPQ. ## Practical Takeaways for ServiceNow Customers * Prepare for upgrades by reviewing and completing any pre- and post-upgrade tasks as applicable. * Leverage the quote summarization feature introduced in Zurich to improve quote accuracy and accelerate the quoting process. * Understand changes in AI usage measurement for better contract and consumption management. * Ensure activation of the ServiceNow Otto for CPQ app via the ServiceNow Store to access the latest features and improvements. Consolidated page of all release notes for ServiceNow Otto for Configure, Price, Quote (CPQ) from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Configure, Price, Quote (CPQ) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Configure, Price, Quote (CPQ) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Configure, Price, Quote (CPQ). {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Summarize a quote](https://www.servicenow.com/docs/access?context=summarize-quote&family=zurich&ft:locale=en-US) : Generate a summary of a quote to: * Summarize key quote components during early customer discussions or pre‑discovery. * Provide an updated view of the quote after revisions, without requiring review of multiple records. * Provide a single, consolidated snapshot of all actions, tasks, and notes derived from a quote in one place. * Highlight custom pricing, discounts, and negotiated changes made during the quoting process. * Review the quote prior to sending it to the customer to confirm accuracy and completeness. * Support internal handoffs by summarizing the quoted offer for internal teams. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Configure, Price, Quote (CPQ) features. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Configure, Price, Quote (CPQ) features or functionality were removed. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Configure, Price, Quote (CPQ) features or functionality were deprecated. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Configure, Price, Quote (CPQ). {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install ServiceNow Otto for CPQ by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for CPQ is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Configure, Price, Quote (CPQ) we have noted them here. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Configure, Price, Quote (CPQ) we have noted them here. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Configure, Price, Quote (CPQ), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Configure, Price, Quote (CPQ) we have noted them here. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Configure, Price, Quote (CPQ) we have noted them here. {#dfrn3-servicenowottoforconfigurepricequotecpq-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) Summarize quote for immediate, comprehensive insights into quote details (product, pricing, and terms) to improve quote accuracy, help teams align, reduce manual review, catch issues early, and accelerate quote turnaround. See [ServiceNow Otto for CPQ](https://www.servicenow.com/docs/access?context=now-assist-for-cpq-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]