--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for Enterprise Architecture (EA) release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for Enterprise Architecture (EA) release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Enterprise Architecture (EA) Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive summary of new features, changes, and updates for ServiceNow Otto for Enterprise Architecture (EA) from the Zurich to Australia releases. It is designed to assist customers in preparing for and executing their upgrade by highlighting critical enhancements, configuration changes, and activation requirements. Show full answer Show less ## Key Features * **Diagram Comparison and Visualization Enhancements:** Customers can now compare different versions of Enterprise Modeling and Visualization diagrams, including business application hierarchies and business capability maps. Visual indicators highlight new and modified elements, improving change identification. * **Now Assist AI Skill Improvements:** Enhanced AI-driven capabilities include elaborating or shortening text fields, generating actionable insights on business applications, and querying Architectural Decision Records (ADR) for specific information. * **Business Application Insights:** The Business Application Insights skill now offers configurable access controls and visibility into source fields, aiding in informed decision-making without manual data review. * **Security Enhancements:** Implementation of Access Control Lists (ACLs) enables secure execution of AI agents and agentic workflows, supporting dynamic or AI user identities. * **AI Provider Options:** Support for additional generative AI models such as Google Gemini and AWS Claude expands AI skill and agent capabilities beyond the existing Now LLM Service and Azure OpenAI. * **AI Search on TRM Catalog:** Natural language search functionality is available for published Technology Reference Model (TRM) catalog records directly within the Now Assist panel. * **ServiceNow AI Platform Licensing Tiers:** Three new tiers---Foundation, Advanced, and Prime---offer varying access to AI features, skills, agentic workflows, and agents based on customer licensing. * **Enterprise Architecture Workspace Enhancements:** Now Assist integration on dashboard widgets and context-sensitive business application summaries improve user insights and interaction. ## Key Changes * **Now Assist Usage Measurement:** Transition to a 365-day burn-down model resets AI usage at contract anniversaries for more precise monitoring. * **Activation and Default Behavior:** AI skills and agentic workflows are enabled by default for new installations and certain upgrade scenarios, streamlining adoption. * **Role-Based Access:** Role restrictions and masking have been added to control access to AI skills and workflows, ensuring compliance with organizational security policies. * **UI Updates:** The Now Assist icon placement has been optimized for better usability across diagrams, dashboards, and context menus. ## Upgrade Preparation and Activation Before upgrading to Australia, customers should review and complete the recommended pre- and post-upgrade tasks to ensure a smooth transition. Activation of the ServiceNow Otto for Enterprise Architecture (EA) plugin is required to access Now Assist features. The product is available through the ServiceNow Store. ## Additional Considerations * **Accessibility:** The Coral theme includes a dark mode option to enhance readability and reduce eye strain. * **Browser and Localization:** No changes or new requirements were introduced between Zurich and Australia releases. * **Deprecations and Removals:** No features were deprecated or removed in these releases. ## Practical Benefits for ServiceNow Customers * Improved productivity and decision-making through AI-generated insights and natural language interaction. * Enhanced diagram management with visual change tracking and comparison capabilities. * Greater security and compliance with ACL-based controls for AI workflows and agents. * Flexible AI licensing options to align with organizational needs and scale AI adoption. * Seamless search and interaction with TRM catalog records to support enterprise architecture governance. Consolidated page of all release notes for ServiceNow Otto for Enterprise Architecture (EA) from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Enterprise Architecture (EA) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Enterprise Architecture (EA) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Enterprise Architecture (EA). {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Compare Enterprise Modeling and Visualization diagrams](https://www.servicenow.com/docs/access?context=compare-modeling-diagrams&family=zurich&ft:locale=en-US) : Learn the details of the changes in the Enterprise Modeling and Visualization diagrams by comparing a diagram with its previous version. You can compare business application hierarchy, business capability map, and business process map diagrams. [Elaborate or shorten content in form fields](https://www.servicenow.com/docs/access?context=elaborate-or-shorten-content-form-fields&family=zurich&ft:locale=en-US) : Elaborate or shorten text in the Description field of the following records using the Refine text Now Assist skill: * Business application * Business capability * Business process * Value stream stages * Information object Also, generate, elaborate, or shorten text in the Reasoning field in the Planned Disposition section of the business application record. [Business Application Insights skill configuration changes](https://www.servicenow.com/docs/access?context=configure-now-assist-ea&family=zurich&ft:locale=en-US) : For the Business application insights Now Assist skill, you can view the business application source fields based on which the business application insights are generated. Also, you can determine the availability of the skill by defining a specific criteria in the Define access tab of the Business application insights skill. [Role restrictions for ServiceNow Otto for EA skills](https://www.servicenow.com/docs/access?context=configure-now-assist-ea&family=zurich&ft:locale=en-US) : Role restriction is added to the default roles associated with the following skills: * Diagram change analysis * ADR Doc Summarization and Actions * Business application insights * Refine text [Business Application Insights skill](https://www.servicenow.com/docs/access?context=generate-insights-into-ba&family=zurich&ft:locale=en-US) : Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by ServiceNow Otto for Enterprise Architecture (EA). The business application insights help you to make informed decisions without manually reviewing large volumes of data. [Implement access control lists for security in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Enable security implementation to execute AI agents and agentic workflows through access control lists (ACLs) and user identities.ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user. To learn about ACLs for ServiceNow Otto for Enterprise Architecture (EA) agents and skills, see [Configure](https://www.servicenow.com/docs/access?context=configure-now-assist-ea&family=zurich&ft:locale=en-US) and [Generate enterprise architecture diagram agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-aiagents-ea-diagramming-usecase&family=zurich&ft:locale=en-US). [Generate a summary of the Architectural Decision Records (ADR) document or get a particular information from the document](https://www.servicenow.com/docs/access?context=summarize-docs-genai-skill-ea&family=zurich&ft:locale=en-US) : On the Architectural Decision Records page, use the field option in the Now Assist menu to derive a particular information about the ADR content. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | [AI Search on the TRM catalog](https://www.servicenow.com/docs/access?context=ai-search-trm-cat&family=australia&ft:locale=en-US) : Search published TRM catalog records using natural language queries in the Now Assist panel. EA Workspace ships default AI Search configuration that automatically indexes TRM catalog records you publish. To make previously published TRM catalog records searchable, you can manually trigger indexing. For information, see [Index previously published TRM catalog records for AI Search](https://www.servicenow.com/docs/access?context=index-archive-pub-trm-cat&family=australia&ft:locale=en-US) or [AI Search on the TRM catalog](https://www.servicenow.com/docs/access?context=ai-search-trm-cat&family=australia&ft:locale=en-US). [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Business application summarization skill enhancements](https://www.servicenow.com/docs/access?context=generate-insights-into-ba&family=australia&ft:locale=en-US) : Generate context-sensitive business application summaries from the following pages: * Business capability hierarchy page: On generating a business application summary from this page, information such as the associated primary and secondary capabilities and the position in the capability hierarchy are displayed along with the general information about the business application. * Application rationalization list view page: On generating a business application summary from this page, information such as the indicator scores (actual and normalized scores), and associated demand details are displayed along with the general information about the business application. * Application rationalization bubble chart page: On generating a business application summary from this page, information such as x and y-axis details, and planned disposition details are displayed along with the general information about the business application. [Generate insights for Enterprise Architecture Workspace dashboard widgets](https://www.servicenow.com/docs/access?context=generate-insights-ea-dashboard&family=australia&ft:locale=en-US)Now Assist : Generate insights for the widgets available on the Enterprise Architecture Dashboard page using the Now Assist Explorer icon available on the header of each widget. [Diagram change analysis skill enhancements](https://www.servicenow.com/docs/access?context=compare-modeling-diagrams&family=australia&ft:locale=en-US) : * Compare any two versions of a diagram and generate a summary of the changes. * Select any version as a primary or secondary version to compare. * Generate a summary for real-time changes made to the primary version while already comparing it to another diagram version. * Modify diagram versions to compare using the Diagram comparison icon on the diagram comparison page. * Identify differences faster when comparing two versions of a diagram, by using the color-coded highlights on the canvas. Newly added shapes and relationship lines appear in green and modified ones appear in yellow. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Enterprise Architecture (EA) features. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). * The Compare versions button is added to the diagram page in the Enterprise Modeling and Visualization. * The Now Assist icon is added to the diagram page in the Enterprise Modeling and Visualization. You can use this icon to show or hide the Now Assist panel. * The Now Assist icon is displayed on selecting the description field of the business application, business capability, business process, value stream stages, and information objects. Also, the icon is displayed on selecting the Reasoning field in the Planned Disposition section of the business application record. * Added Define availability and Define access tabs in the Business application insights Now Assist skill configuration page in the AI Admin Hub console. * Added Role restrictions to skill section in the Define access tab of Now Assist skills in the AI Admin Hub console. [Role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and their AI agents use [role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&family=zurich&ft:locale=en-US). [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. * The Generate insights button is added to the business application page in the Enterprise Architecture Workspace. * Changes to the Architectural Decision Records page: * The Now Assist drop-down menu is added. * A field is added to the Now Assist drop-down menu to enter queries and get answers for Architectural Decision Records (ADR) artifact content. * The Summarize button is moved to the Now Assist drop-down menu. * In the context menu, the Now Assist button is changed to the Now Assist icon and placed as the first option of the context menu. * The Now Assist drop-down menu is added. * A field is added to the Now Assist drop-down menu to enter queries and get answers for Architectural Decision Records (ADR) artifact content. * The Summarize button is moved to the Now Assist drop-down menu. * In the context menu, the Now Assist button is changed to the Now Assist icon and placed as the first option of the context menu. | | Australia | * The diagram comparison canvas displays visual indicators to highlight new or modified shapes and entities. Newly added shapes and relationship lines appear in green and modified ones appear in yellow. * The Now Assist icon is added to the header of each widget on the Enterprise Architecture Dashboard page. * The Now Assist icon is removed from the side panel of the Enterprise Modeling and Visualization diagram page. It's added to the Compare diagrams page, which opens when you select the Compare versions button in the diagram canvas header. * The Compare versions button is added to the header of the canvas on the diagram comparison page. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Enterprise Architecture (EA) features or functionality were removed. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Enterprise Architecture (EA) features or functionality were deprecated. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Enterprise Architecture (EA). {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Now Assist features are available with activation of the ServiceNow Otto for Enterprise Architecture (EA) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for Enterprise Architecture (EA) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Now Assist features are available with activation of the ServiceNow Otto for Enterprise Architecture (EA) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US). Important: ServiceNow Otto for Enterprise Architecture (EA) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Enterprise Architecture (EA) we have noted them here. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Enterprise Architecture (EA) we have noted them here. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Enterprise Architecture (EA), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Enterprise Architecture (EA) we have noted them here. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Enterprise Architecture (EA) we have noted them here. {#dfrn3-servicenowottoforenterprisearchitectureea-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * All ServiceNow Otto for EA skills are activated by default. * Use the Diagram change analysis Now Assist skill to compare an Enterprise Modeling and Visualization diagram with its previous version and generate a summary of the differences. * Use the Refine text Now Assist skill to elaborate or shorten text in the Description field of the business application, business capability, business process, and information object records. Also, use this skill to generate, elaborate, or shorten text in the Reasoning field under the Planned Disposition section of the business application record. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Use the Business Application Insights Now Assist skill to generate insights into your business applications. * Implement security in Now Assist AI agents with access control lists (ACLs). * On the Architectural Decision Records page, use the field in the Architectural Decision Records menu to enter queries and derive the required information from the Architectural Decision Records (ADR) artifact content. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use the Business Application Insights Now Assist skill to generate insights into your business applications. * Implement security in Now Assist AI agents with access control lists (ACLs). * On the Architectural Decision Records page, use the field in the Architectural Decision Records menu to enter queries and derive the required information from the Architectural Decision Records (ADR) artifact content. Zurich Early Availability * Enhance your productivity by using the Now LLM Service or a supported third-party LLM with any ServiceNow Otto for Enterprise Architecture (EA) skill or AI agent. * Enhance your user experience with Coral that is used as the default theme for new portal, web, and mobile experiences. See [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US)You can use the Now Assist panel to search your published TRM catalog records using natural language queries. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * When you compare two versions of an Enterprise Modeling and Visualization diagram, the diagram canvas highlights the differences visually. This makes it easier to identify what has changed at a glance, without relying solely on the Now Assist change summary panel. * Support for models OpenAI GPT-5 mini, Claude Haiku 4.5, and Google Gemini 3.0 Flash added for any Now Assist for Enterprise Architecture (EA) skill. Australia Early Availability * Generate insights for the widgets available on the Enterprise Architecture Dashboard page. * Generate a context-sensitive summary for business applications based on the page that you're generating the summary from. * Compare any two versions of a diagram and generate a summary in the Enterprise Modeling and Visualization page. See [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=australia&ft:locale=en-US) for more information. | [ ]