--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for IT Operations Management (ITOM) release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for IT Operations Management (ITOM) release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for IT Operations Management (ITOM) Release Notes for Upgrades from Zurich to Australia This consolidated guide assists ServiceNow customers in preparing for upgrades from the Zurich release to the Australia release of ServiceNow Otto for IT Operations Management (ITOM). It details new features, changes, deprecations, activation procedures, and important considerations to ensure a smooth transition and maximize the value of the ITOM capabilities enhanced by AI-driven automation and observability integrations. Show full answer Show less ## New Features * **Cloud Agent Integrations:** Setup support for Microsoft Azure and Google Cloud AI agents within the analyze alert impact agentic workflow expands observability insights alongside Dynatrace, New Relic, and Kentik. * **ITOM MCP Server:** Enables connection of MCP client applications (e.g., Claude, Moveworks) for comprehensive alert investigation, CI reliability review, incident impact assessment, and automated SLO creation. * **Auto-Generated SLOs:** The SLO creator agent automatically generates service level objectives for SRM services by analyzing incidents, alerts, and outages, facilitating faster adoption of reliability tracking. * **Improved Dynatrace Integration:** The Dynatrace MCP server agent replaces the prior analysis AI agent, providing deeper alert analysis in multiple agentic workflows with detailed context such as logs and topology. * **Manage Alerts Autonomously Workflow Enhancements:** AI-driven alert triage, impact analysis, root cause investigation, and enriched preview panels help reduce manual effort and accelerate response times. Automated alert groups now integrate with Now Assist features. * **Log Analytics Alert Analysis:** AI assesses alert urgency and classifies alerts as proactive or reactive, offering contextual insights to prioritize investigations. * **Service Observability Dashboard and Service Health Analysis:** Generative AI summarizes dashboard data and service health insights directly within the Service Operations Workspace, improving operator situational awareness. * **Expanded Observability Skills:** Addition of Datadog and Gemini Cloud Assistant observability skills enhances alert investigation capabilities across five observability tools. * **AIOps LEAP Improvements:** New interface, default configurations for opportunity savings, and actionable insights panels help optimize automation opportunities and knowledge management. * **Error Analysis via Now Assist:** Enables identification of underlying causes for Agent Client Collector errors, improving operational troubleshooting. * **Security Control Enhancements:** Access control lists (ACLs) and user identity configurations in AI Agent Studio provide improved security for running AI agents and workflows. * **Certificate Renewal Automation:** Now Assist certificate renewal agent can identify and renew expiring certificates automatically. * **Incident Context Workflow:** The triage and analyze alerts agentic workflow can be initiated within incident forms for automated assignment, acknowledgment, and significance analysis of alerts related to incidents. ## Changes * **Rebranding:** ServiceNow Otto® is established as the conversational AI platform integrated into workflows with agentic and multimodal capabilities supporting autonomous orchestration. * **AI Usage Measurement:** Transition from a 365-day look-back to a 365-day burn-down model aligning usage tracking with contract anniversaries. * **Workflow and Agent Adjustments:** Four AIOps AI agents were removed from the analyze alert impact workflow and are now part of the manage alerts autonomously workflow for streamlined alert handling. * **Default Activation of AI Skills:** New installations and upgrades automatically enable unconfigured AI skills and workflows, facilitating faster access to AI capabilities while preserving previously deactivated configurations. * **AIOps LEAP Renaming:** Renamed as Learning-Enhanced Automation Platform to reflect broader automation functions beyond playbook creation. * **Service Operations Workspace Integration:** Playbooks are now accessible within the Service Operations Workspace module. * **Coral Theme Introduction:** Default UI theme for new portals and experiences featuring brand-neutral illustrations and a dark mode option for improved usability. * **Additional Role Configuration:** Security roles must be explicitly assigned for agentic workflows and AI agents to function correctly, ensuring controlled access and compliance. ## Deprecations * **Google Gemini Cloud Assist Agent:** Marked for future deprecation; customers should migrate to the analyze alert impact workflow's Gemini Cloud Assist A2A Investigation Agent. * **Dynatrace Analysis AI Agent:** Being deprecated in favor of the Dynatrace MCP server agent, which offers enhanced alert context and analysis capabilities. ## Activation and Licensing ServiceNow Otto for ITOM must be installed from the ServiceNow Store along with the AIOps Experience application. The solution requires an ITOM Pro Plus or Enterprise Plus license for operation. Proper activation and role configuration are essential to enable AI agents and workflows. ## Accessibility and User Experience The new Coral theme supports a dark mode option aimed at reducing eye strain and enhancing readability for web and mobile users, improving overall accessibility. ## Practical Implications for Service Consolidated page of all release notes for ServiceNow Otto for IT Operations Management (ITOM) from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for IT Operations Management (ITOM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for IT Operations Management (ITOM) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforitoperationsmanagementitom-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for IT Operations Management (ITOM). {#dfrn3-servicenowottoforitoperationsmanagementitom-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Configure the Microsoft Azure and Google Cloud agents](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&family=zurich&ft:locale=en-US) : Set up the Microsoft Azure and Google Cloud AI agents to get insights from those tools in the analyze alert impact agentic workflow. With Microsoft Azure and Google Cloud support, the workflow helps you investigate and respond to alerts from a wider range of observability tools, including Dynatrace, New Relic, and Kentik. [Use the ITOM MCP Server](https://www.servicenow.com/docs/access?context=use-itom-mcp-server&family=zurich&ft:locale=en-US) : Use the ITOM MCP Server to connect an MCP client application, such as Claude or Moveworks, to your ServiceNow ITOM environment. Investigate alerts, review CI reliability, assess incident impact on reliability, and create standard availability SLOs through the MCP client application. [Auto-generate SLOs for SRM services](https://www.servicenow.com/docs/access?context=now-assist-itom-manage-generated-slos&family=zurich&ft:locale=en-US) : Use the SLO creator agent to generate SLOs for your SRM services. The agent analyzes incidents, alerts, and outage events to automatically create SLOs, helping teams adopt SLOs faster and track service reliability. [Configure the Dynatrace MCP server agent](https://www.servicenow.com/docs/access?context=now-assist-itom-config-dynatrace-mcp&family=zurich&ft:locale=en-US) : Set up the new Dynatrace MCP server agent, which replaces the Dynatrace analysis AI agent, for deeper alert analysis. In the analyze alert impact agentic workflow, you can ask more detailed questions about Dynatrace alerts, such as questions about logs, topology, or recent changes. In the manage alerts autonomously agentic workflow, investigations now pull more comprehensive Dynatrace context based on alert type. [Updates to the manage alerts autonomously agentic workflow](https://www.servicenow.com/docs/access?context=itom-autonomous-operator-workflow&family=zurich&ft:locale=en-US) : The manage alerts autonomously agentic workflow has been updated to provide additional AI insights in the preview panel and alert record. These updates include: * Summaries of the logic behind automated decisions, such as auto closures of insignificant alerts * A written summary of the Service Observability dashboard Additionally, automated alert groups are now supported across Now Assist features such as alert assist and AI insights. [Analyze log analytics alerts to assess impact and triage urgency](https://www.servicenow.com/docs/access?context=itom-autonomous-operator-workflow&family=zurich&ft:locale=en-US) : The manage alert autonomously agentic workflow now includes AI-driven analysis for log analytics alerts. The alert hypothesizer skill evaluates historical patterns to assess if triage is required. It also classifies alerts as proactive or reactive, where proactive indicates emerging risk and reactive indicates an active issue. The analysis can include contextual insights such as potential failure scenarios to support an alert investigation. [Analyze Service Observability dashboard skill](https://www.servicenow.com/docs/access?context=analyze-a-dashboard-in-service-observability&family=zurich&ft:locale=en-US) : The analyze Service Observability dashboard skill uses generative AI to summarize a single Service Observability dashboard and calls out insights found in charts. This summary helps operators quickly orient to and understand a particular dashboard. Once activated, this skill is available on all Service Observability dashboards and runs automatically from Incident Investigation when Service Observability is installed. [Analyze service health](https://www.servicenow.com/docs/access?context=analyze-service-health-in-service-observability&family=zurich&ft:locale=en-US) : The analyze service health skill uses generative AI to analyze all available Service Observability dashboards for the selected service in the Service Operations Workspace (SOW). It generates a summary of a service's health and calls out any found insights. Once activated, this skill is available from the header of a service record in the SOW. [Enhance IT operations with AI-driven, autonomous alert management using the manage alerts autonomously workflow](https://www.servicenow.com/docs/access?context=itom-autonomous-operator-workflow&family=zurich&ft:locale=en-US) : Automate alert triage, impact analysis, and root cause investigation with an AI-driven workflow that replaces manual operator steps with autonomous decision-making. The workflow processes incoming alerts end-to-end and surfaces consolidated insights through Express List, giving operators immediate visibility into what happened, what's affected, and why. [Configure the Datadog and Gemini Cloud Assistant observability skills](https://www.servicenow.com/docs/access?context=itom-ai-agent-configuration&family=zurich&ft:locale=en-US) : Set up the new Datadog and Gemini Cloud Assistant observability skills to get insights from those tools in the manage alerts autonomously agentic workflow. With Datadog and Google Gemini, the workflow now supports five observability tools, including Dynatrace, Kentik, and New Relic, helping you investigate and respond to a wider range of alerts. [AIOps LEAP skill setup](https://www.servicenow.com/docs/access?context=change-leap-large-languauge-model-llm&family=zurich&ft:locale=en-US) : Status information for records grouping job run is available when skills are modified with support KB content. [AIOps LEAP settings page](https://www.servicenow.com/docs/access?context=setup-aiops-leap-properties&family=zurich&ft:locale=en-US) : The new interface for the AIOps LEAP properties includes default configuration to achieve opportunity savings and reporting. [Action Insights panel](https://www.servicenow.com/docs/access?context=automation-opportunity-sub-groups&family=zurich&ft:locale=en-US) : The Action Insights panel on the automation opportunity details page provides suggestion to create sub-groups when there are large volumes of records. This helps optimize opportunities and knowledge gaps for architects. [View an error analysis by ServiceNow Otto in ACC](https://www.servicenow.com/docs/access?context=agent-errors-now-assist&family=zurich&ft:locale=en-US) : Starting in version 6.0.0, use Now Assist AI agents to gather information about errors occurring on Agent Client Collector agents. For example, you can verify the underlying cause behind a specific error or error code. [Configure the Dynatrace analysis AI agent](https://www.servicenow.com/docs/access?context=now-assist-itom-config-dynatrace&family=zurich&ft:locale=en-US) : Set up the Dynatrace analysis AI agent in the analyze alert impact agentic workflow to investigate Dynatrace alerts. With Dynatrace, the agentic workflow now supports three observability tools, including Kentik and New Relic, helping you investigate and respond to a wider range of alerts. [Expand the analyze alert impact agentic workflow with four new AIOps agents](https://www.servicenow.com/docs/access?context=now-assist-itom-use-aia&family=zurich&ft:locale=en-US) : Get a fuller view of alert impact with four new AIOps agents in the analyze alert impact agentic workflow. Along with observability data, the agentic workflow now includes information from within ServiceNow to help surface business impact and related issues. Activate the AIOps agents to include them in the agentic workflow. [Enhance your decision-making process with the analyze potential impact agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-itom-analyze-potential-impact-workflow&family=zurich&ft:locale=en-US) : Assess the potential impact of a change using the analyze potential impact agentic workflow. This workflow provides an analysis of the relevant servers and suggested services that might be impacted by your change request, ensuring that you have all the insights needed to make informed decisions before making a change. [Add access control lists for security in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Enable security settings to run AI agents and agentic workflows using ACLs and user identities. You can configure and manage the ACLs in AI Agent Studio. [Certificate renewal AI agent](https://www.servicenow.com/docs/access?context=now-assist-cert-renewal-ai-agent&family=zurich&ft:locale=en-US) : Use the Now Assist certificate renewal AI agentic workflow to automatically renew certificates before they expire. You can perform the following with the Now Assist certificate renewal AI agent: * Renew individual certificates * Find all certificates about to expire * Renew all certificates about to expire in a single prompt [Utilize the triage and analyze alerts agentic workflow in the context of an incident](https://www.servicenow.com/docs/access?context=itom-alert-triage-agentic-workflow&family=zurich&ft:locale=en-US) : Initiate the triage and analyze alerts agentic workflow from the Now Assist panel in the context of the incident form to perform all the functions of the workflow. This workflow automatically assigns, acknowledges, and summarizes origin alerts, determines their significance through historical analysis, and analyzes related incidents. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for IT Operations Management (ITOM) features. {#dfrn3-servicenowottoforitoperationsmanagementitom-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=zurich&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [AIOps AI agents removed from the analyze alert impact agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-itom-agentic-aia&family=zurich&ft:locale=en-US) : Four AIOps AI agents have been removed from the analyze alert impact agentic workflow because they're now available in the manage alerts autonomously agentic workflow. AI agents for Dynatrace, Kentik, and New Relic remain in the analyze alert impact agentic workflow to help you learn about and respond to alerts. [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [AIOps LEAP rebranding](https://www.servicenow.com/docs/access?context=exploring-aiops-leap&family=zurich&ft:locale=en-US) : AIOps LEAP is renamed as Learning-Enhanced Automation Platform reflecting expanded scope beyond just Playbook creation. [Service Operations Workspace (SOW) Integration](https://www.servicenow.com/docs/access?context=view-and-use-aiops-leap-playbooks-in-sow&family=zurich&ft:locale=en-US) : Playbooks appear in SOW module. [Data Range Display](https://www.servicenow.com/docs/access?context=exploring-aiops-leap&family=zurich&ft:locale=en-US) : The AIOps LEAP landing page shows analyzed data date range for automation teams to be aware of time-ranges of analysis. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for IT Operations Management (ITOM) features or functionality were removed. {#dfrn3-servicenowottoforitoperationsmanagementitom-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for IT Operations Management (ITOM) features or functionality were deprecated. {#dfrn3-servicenowottoforitoperationsmanagementitom-summary__entry__26} | Release | Release notes | |-|-| | Zurich | In [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US), the Google Gemini Cloud Assist agent is being prepared for future deprecation. To continue receiving Google Cloud insights, use the analyze alert impact agentic workflow which includes the Gemini Cloud Assist A2A Investigation Agent. For configuration instructions, see [\[Placeholder link text to key configure-integration-agents-for-now-assist\]](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&family=zurich&ft:locale=en-US). In [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US), the Dynatrace analysis AI agent is being prepared for future deprecation. To continue getting Dynatrace insights in agentic workflows, deactivate the Dynatrace analysis AI agent and set up the Dynatrace MCP server agent. For configuration details, see [Configure the Dynatrace MCP server agent](https://www.servicenow.com/docs/access?context=now-assist-itom-config-dynatrace-mcp&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for IT Operations Management (ITOM). {#dfrn3-servicenowottoforitoperationsmanagementitom-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install AIOps Experience \[sn_sow_aiops\] and ServiceNow Otto for ITOM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for ITOM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for IT Operations Management (ITOM) we have noted them here. {#dfrn3-servicenowottoforitoperationsmanagementitom-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : The ServiceNow Otto for ITOM application requires an ITOM Pro Plus or Enterprise Plus license. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for IT Operations Management (ITOM) we have noted them here. {#dfrn3-servicenowottoforitoperationsmanagementitom-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for IT Operations Management (ITOM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforitoperationsmanagementitom-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for IT Operations Management (ITOM) we have noted them here. {#dfrn3-servicenowottoforitoperationsmanagementitom-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for IT Operations Management (ITOM) we have noted them here. {#dfrn3-servicenowottoforitoperationsmanagementitom-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for ITOM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Use the Microsoft Azure and Google Cloud AI agents for deeper analysis in the analyze alert impact agentic workflow. [Zurich Patch 9](https://www.servicenow.com/docs/access?context=zurich-patch-9&family=zurich&ft:locale=en-US) Use the ITOM MCP Server with an MCP client application to investigate alerts, review configuration item (CI) reliability, assess incident impact, and create service level objectives (SLOs). [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * AIOps LEAP added support for new third-party model Claude Sonnet 4.6. * Auto-generate service level objectives (SLOs) to help teams track service reliability in SRM. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Use the Dynatrace Model Context Protocol (MCP) server agent for deeper analysis in the analyze alert impact and manage alerts autonomously agentic workflows. * Analyze a Service Observability dashboard to find performance insights. * Understand service health by analyzing all available Service Observability dashboards for a service. * Expand support for 3P AI Model in AIOps LEAP to include additional model options across Small (OpenAI GPT-4o mini, Claude Haiku 4.5, Gemini 2.0 Flash) and Large (OpenAI GPT-4o, Claude Sonnet 4.5, Gemini 2.0 Pro) tracks. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Now Assist skills used in the analyze potential impact agentic workflow are turned on by default. * Use the new manage alerts autonomously workflow to efficiently manage alerts and minimize resolution times, including an AI agent for triage, impact analysis, and root cause investigation. * [\[Placeholder link text to key aiops-leap\]](https://www.servicenow.com/docs/access?context=aiops-leap&family=zurich&ft:locale=en-US) : Create Knowledge Base articles with embedded command snippets : Guided chat workflow to create and manage Playbook and KBs : Break large groups into targeted sub-groups using generative AI : Generate comprehensive resolution steps from multiple web sources : Regenerate resolutions when new data sources are enabled [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * View an error analysis by Now Assist in Agent Client Collector. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Get deeper impact analysis in the analyze alert impact agentic workflow with five new AI agents. * Enhance security for Now Assist AI agents with access control lists (ACLs). * Find all TLS certificates expiring within a determined time and renew them in a single prompt. * Use the triage and analyze alert agentic workflow to perform initial triage and analysis in the context of an incident. * Review Alert analysis, and relevant information for new mixed alert groups in the Now Assist panel to help investigate alerts more effectively. See [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]