--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) Release Notes for Upgrades from Zurich to Australia This consolidated guide assists ServiceNow customers in preparing for the upgrade of ServiceNow Otto for Manufacturing Commercial Operations (MCO) from the Zurich release to the Australia release. It summarizes key new features, changes, deprecations, removals, activation steps, and other relevant upgrade information to streamline your transition process. Show full answer Show less ## New Features * **Zurich Release:** Introduction of an AI agent for executing recall campaigns faster. This agent automates the extraction of repair document data to generate corrective actions and associated charges, while also setting asset applicability criteria for impacted assets. * **Australia Release:** No new features were introduced. ## Changes * **Zurich Release:** Update in Now Assist AI usage measurement methodology from a 365-day look-back model to a 365-day burn-down model that resets at the contract anniversary date, effective starting from Australia Early Access. * **Australia Release:** No changes reported. ## Removed and Deprecated Features * No features or functionalities were removed or deprecated between Zurich and Australia releases. ## Activation Information * Activation of ServiceNow Otto for MCO requires enabling the `com.sn.mfg.gen.ai` plugin to access Now Assist features. * Manufacturing Commercial Operations is available via the ServiceNow Store, facilitating easy installation. ## Additional Requirements and Compatibility * No additional system requirements, browser specifications, or localization considerations were introduced or changed between the Zurich and Australia releases. * No updates on accessibility compliance were noted. ## Highlights * Zurich Patch 4 enabled the recall manager functionality to create corrective actions and charges via the AI agent. * Zurich Patch 5 included updates to the Now Assist usage measurement approach. * There are no new highlights for the Australia release. ## Recommendations for ServiceNow Customers Before upgrading to Australia, review and complete all pre- and post-upgrade tasks as recommended. Pay particular attention to the activation of the AI plugin to leverage enhanced recall campaign automation and updated AI usage measurement methodologies. This preparation ensures a smooth transition while maintaining operational continuity in your manufacturing commercial operations. Consolidated page of all release notes for ServiceNow Otto for Manufacturing Commercial Operations (MCO) from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Manufacturing Commercial Operations (MCO) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Manufacturing Commercial Operations (MCO). {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Execute recall campaigns faster](https://www.servicenow.com/docs/access?context=execute-recall-campaigns&family=zurich&ft:locale=en-US)[\[Placeholder link text to key execute-recall-campaigns-faster\]](https://www.servicenow.com/docs/access?context=execute-recall-campaigns-faster&family=zurich&ft:locale=en-US) : Use the create recall corrective actions AI agent to extract the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges. The AI agent sets the asset applicability criteria to determine which corrective actions are applicable to that particular subset of the impacted asset. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Manufacturing Commercial Operations (MCO) features. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Manufacturing Commercial Operations (MCO) features or functionality were removed. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Manufacturing Commercial Operations (MCO) features or functionality were deprecated. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Manufacturing Commercial Operations (MCO). {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Now Assist features are available with activation of ServiceNow Otto for MCO (com.sn.mfg.gen.ai) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Manufacturing Commercial Operations (MCO), such as specific requirements or compliance levels. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Enable the Recall manager to create corrective actions and charges for the recall campaign using the create recall corrective actions AI agent. See [ServiceNow Otto for MCO](https://www.servicenow.com/docs/access?context=now-assist-for-MCO&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]