--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for Operational Sustainability Management Management release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for Operational Sustainability Management Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Operational Sustainability Management Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with an overview of updates, new features, changes, and important upgrade information for ServiceNow Otto for Operational Sustainability Management from the Zurich release through to Australia. It is designed to assist customers in preparing for and executing their upgrade smoothly by highlighting enhancements and critical upgrade tasks. Show full answer Show less ## Key Features * **Agentic Workflows in ESG (Zurich):** Introduces an intelligent carbon calculations workflow that assists sustainability teams by automating the selection of metric definitions and emission factors, enabling review and adjustments prior to final use---streamlining carbon accounting processes. * **Utility Invoice Data Extraction (Zurich):** Utilizes Gen AI-powered document intelligence to extract ESG metric data from utility bills (electricity, gas, water), automating data collection to reduce manual effort and errors. This integration supports scalable enterprise operations and compliance through audit features. * **Now Assist Usage Measurement Changes (Zurich Patch 5):** AI usage measurement shifts from a 365-day look-back model to a 365-day burn-down model resetting at the contract anniversary, impacting how AI consumption is tracked. * **Automatic Activation of AI Skills and Agentic Workflows (Zurich Patch 4):** Certain generative AI skills, agents, and workflows are now enabled by default for appropriate user roles. New customers get automatic activation upon installation, while existing customers upgrading to Australia Early Access see unconfigured AI assets turned on automatically. ## Upgrade Considerations and Configuration * **Pre- and Post-Upgrade Tasks:** Customers should review and complete recommended tasks before and after upgrading to Australia to ensure a smooth transition. * **Role-Based Security:** Agentic workflows and AI agents require careful role configuration for user access. Customers must assign the necessary roles to users to enable execution of these AI features. * **Activation:** ServiceNow Otto for Operational Sustainability is available via the ServiceNow Store and requires explicit installation request. No new activation changes were introduced in Australia. ## Changes, Removals, and Deprecations * No features or functionality were removed or deprecated between Zurich and Australia releases. * There were no updates for Australia release in terms of new features, removals, deprecations, browser requirements, accessibility, localization, or additional requirements. ## Practical Impact for ServiceNow Customers Upgrading from Zurich to Australia will primarily involve adapting to AI usage measurement changes and leveraging enhanced AI-driven workflows and document intelligence introduced in Zurich. Customers can expect more streamlined sustainability management processes, particularly in carbon accounting and ESG data collection, with automated, AI-powered capabilities reducing manual effort and improving accuracy. Ensuring correct role assignments is critical to fully benefit from AI features. No disruptive removals or deprecations mean a stable upgrade path. Consolidated page of all release notes for ServiceNow Otto for Operational Sustainability Management Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Operational Sustainability Management Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Operational Sustainability Management Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Operational Sustainability Management Management. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Use agentic workflows in ESG](https://www.servicenow.com/docs/access?context=use-agentic-ai-in-now-assist-for-esg-management&family=zurich&ft:locale=en-US) : The carbon calculations agentic workflow acts as a copilot for sustainability teams, streamlining carbon accounting workflows. It intelligently selects metric definitions and emission factors from the library, generates calculated metric definitions, and enables user review and adjustments before final use. [Extract data from utility invoices](https://www.servicenow.com/docs/access?context=extract-data-from-utility-invoices&family=zurich&ft:locale=en-US) : ServiceNow Otto for Operational Sustainability with document intelligence for utility bills, designed to streamline your ESG metric data collection and reporting. Here are the key highlights: * Extract ESG metric data with Gen AI-Powered Document Intelligence from utility bills, like electricity, gas, and water, with accuracy and efficiency. * Automate data collection by eliminating manual data entry and reducing errors. * Integrate extracted data with ESG metric workflows for a seamless experience. * Scale your operations with an enterprise-scale solution that handles large volumes of data. * Confirm compliance and transparency with built-in audit features that support reporting requirements. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Operational Sustainability Management Management features. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Operational Sustainability Management Management features or functionality were removed. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Operational Sustainability Management Management features or functionality were deprecated. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Operational Sustainability Management Management. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install ServiceNow Otto for Operational Sustainability by requesting it from the ServiceNow Store. Important: ServiceNow Otto for Operational Sustainability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Operational Sustainability Management Management, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Operational Sustainability Management Management we have noted them here. {#dfrn3-servicenowottoforoperationalsustainabilitymanagementmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. Accelerate carbon reporting with AI-powered calculations, validation, and insights for Scope 3 emissions. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) Automate metric data collection from utility invoices by extracting key information using the AI-driven document intelligence for utility invoices. See [ServiceNow Otto](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]