--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for Platform Analytics release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for Platform Analytics release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Platform Analytics Release Notes for Upgrades from Zurich to Australia This consolidated release notes page provides ServiceNow customers with a comprehensive view of updates, features, and important information related to upgrading ServiceNow Otto for Platform Analytics from the Zurich release family to Australia. It serves as a practical reference to understand any changes, activations, requirements, and highlights affecting the upgrade process and product usage. Show full answer Show less ## Upgrade Preparation and Important Information Before upgrading to the Australia release, customers should review and complete required pre- and post-upgrade tasks. The notes confirm that between Zurich and Australia releases, there are no new features, changes, removals, or deprecations for ServiceNow Otto for Platform Analytics, indicating a stable transition with no functional disruptions expected. ## Activation and Installation * **AI Data Explorer** is available through the ServiceNow Store and requires installation. * Core components such as Query Generation, Analytics Generation, and dashboard/data visualization export skills are installed with the Generative AI Controller, which is a dependency for all Now Assist applications. * After installation, customers must activate relevant skills as described in the product's configuration guides. * The ServiceNow Store provides updated applications and cumulative release notes for all related apps. ## Accessibility Enhancements Updates introduced in June 2026 for AI Data Explorer improve keyboard navigation and usability: * Users can navigate between the text editor and icons using keyboard tabbing. * Control menu items now allow users to move question/response nodes up or down, enhancing data exploration without relying solely on drag-and-drop. ## Usage Highlights from Zurich Releases * Some generative AI skills are enabled by default, streamlining AI-powered analytics. * Users can create editable "explorations" that combine AI assistance and manual input for collaborative, data-driven decision-making. * Platform Analytics artifacts can be generated and exported directly from conversational interactions in the ServiceNow Otto panel for a seamless experience. * The integration ensures consistent querying across ServiceNow Otto for Platform Analytics skills and related AI applications through a shared backend. ## No Updates Noted for Australia Release The Australia release itself does not introduce additional updates, requirements, or changes specific to ServiceNow Otto for Platform Analytics beyond those already present in Zurich patches. Consolidated page of all release notes for ServiceNow Otto for Platform Analytics from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Platform Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Platform Analytics to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforplatformanalytics-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Platform Analytics. {#dfrn3-servicenowottoforplatformanalytics-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Platform Analytics features. {#dfrn3-servicenowottoforplatformanalytics-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Platform Analytics features or functionality were removed. {#dfrn3-servicenowottoforplatformanalytics-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Platform Analytics features or functionality were deprecated. {#dfrn3-servicenowottoforplatformanalytics-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Platform Analytics. {#dfrn3-servicenowottoforplatformanalytics-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : AI Data Explorer is available from the ServiceNow Store. Query Generation, Analytics Generation, and the dashboard and data visualization export skill are installed with Generative AI Controller, which is included as a dependency of all Now Assist applications. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). After installation, activate the relevant skills. For more information, see the relevant Configure topics under [ServiceNow Otto for Platform Analytics](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&family=zurich&ft:locale=en-US). Important: ServiceNow Otto® for Platform Analytics applications are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Platform Analytics we have noted them here. {#dfrn3-servicenowottoforplatformanalytics-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Platform Analytics we have noted them here. {#dfrn3-servicenowottoforplatformanalytics-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Platform Analytics, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforplatformanalytics-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : * (June 2026 AI Data Explorer) Keyboard navigation allows tabbing between the text editor and the icons. * (June 2026 AI Data Explorer) Users can use move up/move down control menu items to change the order of question/response nodes in the exploration. Previously they could only drag the nodes. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Platform Analytics we have noted them here. {#dfrn3-servicenowottoforplatformanalytics-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Platform Analytics we have noted them here. {#dfrn3-servicenowottoforplatformanalytics-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)The following highlights are specific to AI Data Explorer, which relies on Query Generation in the back end. * Review changes to ServiceNow Otto® usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some generative AI skills are now turned on by default. * Create "explorations"---editable documents where you analyze data with the help of AI. Refine responses, add your own input, and collaborate with others to make data-informed decisions faster. Previous Patch releases * Generate and export Platform Analytics artifacts from conversational interactions in the ServiceNow Otto® panel. * Benefit from a single, smooth experience in asking questions across all ServiceNow Otto® for Platform Analytics skills, and other applications that incorporate Platform Analytics and AI, through a shared backend. See [ServiceNow Otto for Platform Analytics](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]