--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for Sales Automation release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for Sales Automation release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Sales Automation release notes for upgrades from Zurich to Australia This consolidated release notes document covers all key updates, features, and important information regarding the upgrade of ServiceNow Otto for Sales Automation from the Zurich release to Australia. It serves as a comprehensive guide to help ServiceNow customers prepare for and understand the changes involved in this upgrade. Show full answer Show less ## Key Features * **Agentic Workflows for Lead Management (Zurich):** Introduction of the "Help nurture new leads" workflow, which leverages a team of AI agents to assist sales agents in managing lead lifecycles. This workflow automates outreach, intent classification, appointment scheduling, and lead disinterest handling, enhancing sales efficiency. * **Available AI Agents:** Includes Lead outreach AI agent, Inbound email AI agent, Appointment management AI agent, and Lead disinterest AI agent, all designed to streamline various lead engagement tasks. ## Changes * **Now Assist Usage Measurement (Zurich Patch 5):** Transition from a 365-day look-back to a 365-day burn-down model for AI usage measurement, resetting usage at the contract anniversary date. This change provides a more accurate reflection of AI consumption aligned with contract terms. ## Activation and Requirements * **Activation:** Now Assist features require activation of the `com.sn.now.platform` plugin. ServiceNow Otto for Sales Automation is available through the ServiceNow Store. * **Additional Requirements:** The application depends on Sales Development AI agents to function properly. ## Other Considerations * **Terminology Update:** Now Assist for Sales and Order Management (SOM) was renamed to ServiceNow Otto for Sales Automation as of Zurich Patch 7, with no change in functionality or customer configuration. * **No Updates in Australia Release:** The Australia release contains no new features, changes, removals, deprecations, additional requirements, browser, accessibility, or localization updates beyond those already introduced in Zurich. ## Upgrade Preparation Customers upgrading to Australia should review and complete pre- and post-upgrade tasks as detailed in the full release notes to ensure a smooth transition. Note that if a family release shows "No updates for this release," no action is needed for that component. Consolidated page of all release notes for ServiceNow Otto for Sales Automation from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Sales Automation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Sales Automation to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforsalesautomation-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Sales Automation. {#dfrn3-servicenowottoforsalesautomation-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Use agentic workflows](https://www.servicenow.com/docs/access?context=using-agentic-worklflows-in-lead-management&family=zurich&ft:locale=en-US) : The Help nurture new leads agentic workflow works with a team of AI agents to assist the sales agents to manage the life cycle of leads, either independently or under supervision.{#dfrn3-servicenowottoforsalesautomation-summary__entry__13} | Workflow name | Description | Available AI agents | |-|-|-| | Help nurture new leads | * Outlines the steps required to engage the lead with the sales agent. * Sends initial outreach and follow-up emails. * Retrieves emails, classifies the intent, and routes it to the right sales agent to take action. * Schedules, reschedules, or deletes the appointments based on sales agent availability. * Manages the leads who want to opt out or uninterested. | * Lead outreach AI agent * Inbound email AI agent * Appointment management AI agent * Lead disinterest AI agent | [Table 1. Available workflows for lead management AI agents for the AI agent collection] | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Sales Automation features. {#dfrn3-servicenowottoforsalesautomation-summary__entry__20} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Sales Automation features or functionality were removed. {#dfrn3-servicenowottoforsalesautomation-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Sales Automation features or functionality were deprecated. {#dfrn3-servicenowottoforsalesautomation-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Sales Automation. {#dfrn3-servicenowottoforsalesautomation-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Activation information : Now Assist features are available with activation of com.sn.now.platform plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for Sales Automation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Sales Automation we have noted them here. {#dfrn3-servicenowottoforsalesautomation-summary__entry__44} | Release | Release notes | |-|-| | Zurich | Additional requirements : The ServiceNow Otto for Sales Automation application requires the Sales Development AI agents. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Sales Automation we have noted them here. {#dfrn3-servicenowottoforsalesautomation-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Sales Automation, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforsalesautomation-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Sales Automation we have noted them here. {#dfrn3-servicenowottoforsalesautomation-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Sales Automation we have noted them here. {#dfrn3-servicenowottoforsalesautomation-summary__entry__68} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Now Assist for Sales and Order Management (SOM) is now known as ServiceNow Otto for Sales Automation to align with our updated product taxonomy. There is no change to functionality or existing customer configurations. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Enable sales agents to use the Help nurture new leads agentic workflow to: * Proactively engage with initial leads * Book an appointment/demo to qualify a lead * Identify opt-outs and disinterest for lead disqualification See [Now Assist for SOM](https://www.servicenow.com/docs/access?context=now-assist-for-sales-and-order-management-som&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]