--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Security Incident Response (SIR) Release Notes from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrades of ServiceNow Otto for Security Incident Response (SIR) from the Zurich release to the Australia release. It summarizes new features, changes, and important upgrade information relevant to security incident response workflows, AI-driven automation, and agentic functionalities embedded within the product. Show full answer Show less ## Important Upgrade Information * **Now Assist AI Skills and Agents Activation:** Several AI skills and agents related to security incident summarization, resolution, analysis, and reporting are activated by default upon upgrading. Customers who previously did not configure or activate these skills will see them enabled automatically, while those who manually deactivated skills retain control over their activation status after upgrade. * **Dependency Updates:** Updating the ServiceNow Otto for SIR application also updates required dependency applications automatically. * **AI Search Requirement:** The AI Search application must be enabled for recommended actions to function properly within SIR. Customers should verify its activation and contact support if issues arise. * **Role Configuration:** Agentic workflows and AI agents require additional role assignments for user access controls to function correctly. Customers must ensure installed roles are properly assigned to users. ## Key Features Introduced (Zurich Release) * **Enhanced Incident Resolution Plan:** Incorporate existing runbooks into AI-driven Security Incident Resolution Plans to provide richer context for automated recommendations. * **Generative AI Quality Assessment:** Generate natural language quality assessment reports for security incidents, offering a detailed evaluation based on predefined rules. * **SIR Shift Handover Report Generation:** AI agents assist analysts in creating detailed shift handover reports by extracting and summarizing relevant incident data, with iterative analyst feedback to refine content. * **Agentic Workflows for Metrics Analysis:** Analyze team performance metrics such as case volume, mean time to assign (MTTA), and mean time to resolve (MTTR), and receive improvement suggestions. * **Advanced Correlation Insights:** Generate correlation insights based on any configuration item or affected user related to a security incident, accessible from the Security Incident Response Workspace. * **Security Incident Resolution Agentic Workflow:** Analysts can interact with AI agents in natural language to receive resolution plans and assistance based on incident details, runbooks, knowledge articles, and past incidents. ## Enhancements and Changes * **Incident Resolution Workflow Improvements:** Added capabilities such as Sightings search and Isolate host to streamline incident resolution processes. * **Recommended Actions UI:** Introduction of a "Show More" card enhances visibility and context for recommended actions during incident investigations. ## Features and Functionality Status * No features were removed or deprecated between Zurich and Australia releases. * There were no updates or changes introduced specifically in the Australia release for ServiceNow Otto for SIR. ## Activation and Additional Considerations * ServiceNow Otto for Security Incident Response (SIR) is available for installation via the ServiceNow Store. * Customers should review and perform pre- and post-upgrade tasks to ensure smooth transition. * There are no additional browser, accessibility, or localization requirements introduced in this upgrade. ## Practical Impact for ServiceNow Customers Upgrading to the Australia release equips security teams with enhanced AI-driven tools to automate and improve incident resolution, reporting, and operational metrics analysis. The activation of default AI skills and agents accelerates adoption of intelligent workflows, while role-based security ensures controlled access. Enhanced UI components and agentic workflows provide analysts with actionable insights and streamlined workflows, improving efficiency and response quality in Security Incident Response. Consolidated page of all release notes for ServiceNow Otto for Security Incident Response (SIR) (SIR) from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Security Incident Response (SIR) (SIR) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Note: The following Now Assist skills, agents, and agentic workflows for ServiceNow Otto for Security Incident Response (SIR) are activated by default: Skills * Security incident summarization * Resolution notes generation * Post incident analysis * Security incident recommended actions * Correlation insights generation * Security incident quality assessment * Natural language condition evaluator * Generate content for shift handover * Quality assessment report NACM * Security incident resolution plan * Security operations metrics analysis Agentic workflows * Wrap up security incident * Resolve security incident * Generate SIR shift handover report * Analyze security operations metrics Agents * EDR AI agent * Exchange online integration handling AI agent * Observable analysis AI agent * Security incident activities handling AI agent * Security incident resolution AI agent * Security incident retrieval AI agent * Security incident shift handover AI agent * Security incident wrap up generator AI agent * Security metrics analysis AI agent For more information, see [AI assets on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) Note: Upgrading the Now Assist plugins activates any designated skills that were previously untouched by the customer. * If you installed the plugins for a skill but never configured it, meaning you never activated it nor adjusted associated roles, any skill on by default is activated on a per skill basis when upgrade. * If you previously toggled a skill from active and then back to inactive, or updated any roles for that skill, that skill remains inactive when upgrading. * You maintain full control over deactivating individual skills at any time after activation. When you update the ServiceNow Otto for Security Incident Response (SIR) (SIR) application, the dependency applications are automatically updated. For more information about required applications for ServiceNow Otto for Security Incident Response (SIR), see [Supporting information](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-security-incident&family=zurich&ft:locale=en-US). The AI Search application must be enabled so that the recommended actions skill works for security incidents with ServiceNow Otto for Security Incident Response (SIR). To verify that AI Search is enabled on your instance, navigate to AllAI SearchAI Search Status. Contact support if the page indicates that AI Search isn't enabled. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Security Incident Response (SIR) (SIR). {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Resolve a security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&family=zurich&ft:locale=en-US) : Help enhance incident resolution plan generation by adding your existing runbooks to the AI runbooks section within the Security incident resolution plan skill. The existing runbooks provide additional context to the skill. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Explore Security incident quality assessment](https://www.servicenow.com/docs/access?context=na-sir-quality-assessment&family=zurich&ft:locale=en-US) : Use generative AI to create a quality assessment report of a security incident. The reports are generated using a predefined, natural language rule set. The report provides an overall assessment summary followed by the detailed assessment for all the rules. [Generate SIR Shift Handover Report](https://www.servicenow.com/docs/access?context=add-incidents-shifthandover-ai-agent&family=zurich&ft:locale=en-US) : The AI agent helps add security incident details to a shift handover report. The agent populates the different sections of the shift handover with appropriate content by identifying the relevant details from the security incident. The AI agent can fetch details of the security incident and identify if the analyst has access to the shift handover record. The AI agent can generate content for each section of the shift handover record and asks for analysts feedback on the content. The AI agent refines the content based on the feedback and saves the content to the records on approval. [Use agentic workflows](https://www.servicenow.com/docs/access?context=using-now-assist-ai-agents-sir&family=zurich&ft:locale=en-US) : The analyze security operations metrics agentic workflow helps security managers to analyze their teams' performance. * Generate metrics for Security Incident Response (SIR) records for case volume, mean time to assign (MTTA), and mean time to resolve (MTTR) for a date range of your choosing. * Request suggestions for how to improve MTTR, MTTA, and volume based on your metrics. [Enhancements to correlation insights in ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=generating-insights-for-now-assist-for-security&family=zurich&ft:locale=en-US) : You can generate and view results for correlation insights in the Security Incident Response Workspace. * Correlation insights aren't limited to the primary configuration item (CI) or affected users associated with a security incident. You can base your correlation insights on any CI or affected user for a security incident. * You can generate correlation insights from the Investigation tab for a security incident in any state in the Security Incident Response Workspace. * You can generate insights for multiple items simultaneously for Associated Observables, Configuration items, and Affected Users. * Results are displayed in a modeless dialog that you can size and move. [Using the security incident resolution agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&family=zurich&ft:locale=en-US) : Use the security incident resolution agentic workflow to close your security incidents. Analysts can chat with AI agents in natural language to resolve the security incidents. The AI agent analyzes the incident details, existing runbooks, Knowledge articles, and past similar security incidents as inputs, and provides a resolution plan. The AI agent also assists the analysts to resolve the security incident. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Security Incident Response (SIR) (SIR) features. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Resolve a security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&family=zurich&ft:locale=en-US) : Use the Sightings search and Isolate host capabilities in the Resolve security incident workflow to help resolve security incidents. [Generate recommended actions](https://www.servicenow.com/docs/access?context=generate-recommended-actions-now-assist-for-security&family=zurich&ft:locale=en-US) : A new Show More UI card has been introduced to enhance the visibility of recommended actions. As a security analyst, you can now access additional context along with further recommended steps to assist in the analysis and investigation of security incidents. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Security Incident Response (SIR) (SIR) features or functionality were removed. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Security Incident Response (SIR) (SIR) features or functionality were deprecated. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Security Incident Response (SIR) (SIR). {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install ServiceNow Otto for Security Incident Response (SIR) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for Security Incident Response (SIR) is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Security Incident Response (SIR) (SIR), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Help enhance incident resolution plan generation by adding your existing runbooks to the AI runbooks section within the Security incident resolution plan skill. The existing runbooks provide additional context to the skill. * Use the Sightings search and Isolate host capabilities in the Resolve security incident workflow to help resolve security incidents. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills are now turned on by default. * Use generative AI to create a quality assessment report of a security incident. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Help analysts to add security incidents details to the Shift Handover report by chatting with AI agents in the Now Assist panel. Zurich Early Availability * Help your analysts to gain insight into security incident record metrics with an agentic workflow. Chat with AI agents in natural language from the Now Assist panel. * Help your analysts to resolve security incidents by chatting with AI agents in the Now Assist panel where the AI agent can assist in providing a resolution plan. | | Australia | No updates for this release. | [ ] *[\>]: and then