--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Security Incident Response (SIR) Release Notes for Upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrades of the ServiceNow Otto for Security Incident Response (SIR) application from the Zurich release family to Australia. It summarizes new features, changes, activation details, and important upgrade tasks across these releases, focusing on AI-enhanced incident management capabilities that improve security operations efficiency. Show full answer Show less ## Key Features * **AI-Driven Skills and Agentic Workflows Activation:** Upon upgrade, multiple Now Assist AI skills and agentic workflows are activated by default, including security incident summarization, resolution notes generation, post-incident analysis, recommended actions, correlation insights, quality assessment, and shift handover content generation. These enhance automation and analyst productivity. * **Security Incident Resolution Enhancements:** Integration of existing runbooks into AI runbooks enriches resolution planning. Analysts can interact with AI agents using natural language to generate resolution plans and assist in incident closure. * **Shift Handover Report Generation:** AI agents facilitate creating detailed shift handover reports by extracting and refining relevant security incident information, incorporating analyst feedback for accuracy. * **Security Incident Quality Assessment:** Generative AI produces comprehensive quality assessment reports based on predefined natural language rules, offering summaries and detailed evaluations of incidents. * **Correlation Insights Improvement:** Correlation insights can now be generated for multiple associated configuration items, observables, and affected users---not limited to primary items---directly within the Security Incident Response Workspace, enhancing investigation scope. * **Security Operations Metrics Analysis:** Agentic workflows enable security managers to analyze team performance metrics such as case volume, mean time to assign (MTTA), and mean time to resolve (MTTR), with AI-generated improvement suggestions. * **UI Enhancements:** Introduction of a 'Show More' card improves visibility and context for recommended actions during incident analysis. * **Role Configuration Requirements:** Additional security role assignments are required for agentic workflows and AI agents to function properly when user access is restricted by roles, ensuring controlled execution aligned with organizational policies. * **Dependency Management:** Upgrading the SIR application automatically updates dependent applications. AI Search must be enabled for recommended actions functionality; customers should verify this in their instance settings. ## Important Upgrade Considerations * Pre- and post-upgrade tasks must be reviewed and completed to ensure smooth transition. * Skills previously installed but not configured will be activated by default during upgrade unless explicitly deactivated or role configurations were altered. * Customers retain control to deactivate individual AI skills post-upgrade as needed. * Ensure AI Search is enabled for full functionality of AI-based recommended actions. ## Changes and Removals No features or functionalities were removed or deprecated between the Zurich and Australia releases for ServiceNow Otto for Security Incident Response (SIR). The Australia release itself introduces no additional new features or changes beyond those present in the Zurich updates. ## Activation and Additional Information * The ServiceNow Otto for Security Incident Response (SIR) application is available via the ServiceNow Store and should be installed through the Store with appropriate requests. * No new browser requirements, localization, accessibility, or additional requirements were introduced between Zurich and Australia releases. ## Practical Benefits for ServiceNow Customers By upgrading from Zurich to Australia and enabling the default AI skills and workflows, security teams can leverage enhanced AI-driven automation, comprehensive incident quality assessments, improved shift handover processes, and deeper operational insights. These capabilities reduce manual effort, accelerate incident resolution, and provide actionable analytics to optimize security response performance. Consolidated page of all release notes for ServiceNow Otto for Security Incident Response (SIR) (SIR) from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Security Incident Response (SIR) (SIR) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Note: The following Now Assist skills, agents, and agentic workflows for ServiceNow Otto for Security Incident Response (SIR) are activated by default: Skills * Security incident summarization * Resolution notes generation * Post incident analysis * Security incident recommended actions * Correlation insights generation * Security incident quality assessment * Natural language condition evaluator * Generate content for shift handover * Quality assessment report NACM * Security incident resolution plan * Security operations metrics analysis Agentic workflows * Wrap up security incident * Resolve security incident * Generate SIR shift handover report * Analyze security operations metrics Agents * EDR AI agent * Exchange online integration handling AI agent * Observable analysis AI agent * Security incident activities handling AI agent * Security incident resolution AI agent * Security incident retrieval AI agent * Security incident shift handover AI agent * Security incident wrap up generator AI agent * Security metrics analysis AI agent For more information, see [AI assets on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) Note: Upgrading the Now Assist plugins activates any designated skills that were previously untouched by the customer. * If you installed the plugins for a skill but never configured it, meaning you never activated it nor adjusted associated roles, any skill on by default is activated on a per skill basis when upgrade. * If you previously toggled a skill from active and then back to inactive, or updated any roles for that skill, that skill remains inactive when upgrading. * You maintain full control over deactivating individual skills at any time after activation. When you update the ServiceNow Otto for Security Incident Response (SIR) (SIR) application, the dependency applications are automatically updated. For more information about required applications for ServiceNow Otto for Security Incident Response (SIR), see [Supporting information](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-security-incident&family=zurich&ft:locale=en-US). The AI Search application must be enabled so that the recommended actions skill works for security incidents with ServiceNow Otto for Security Incident Response (SIR). To verify that AI Search is enabled on your instance, navigate to AllAI SearchAI Search Status. Contact support if the page indicates that AI Search isn't enabled. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Security Incident Response (SIR) (SIR). {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Resolve a security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&family=zurich&ft:locale=en-US) : Help enhance incident resolution plan generation by adding your existing runbooks to the AI runbooks section within the Security incident resolution plan skill. The existing runbooks provide additional context to the skill. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Explore Security incident quality assessment](https://www.servicenow.com/docs/access?context=na-sir-quality-assessment&family=zurich&ft:locale=en-US) : Use generative AI to create a quality assessment report of a security incident. The reports are generated using a predefined, natural language rule set. The report provides an overall assessment summary followed by the detailed assessment for all the rules. [Generate SIR Shift Handover Report](https://www.servicenow.com/docs/access?context=add-incidents-shifthandover-ai-agent&family=zurich&ft:locale=en-US) : The AI agent helps add security incident details to a shift handover report. The agent populates the different sections of the shift handover with appropriate content by identifying the relevant details from the security incident. The AI agent can fetch details of the security incident and identify if the analyst has access to the shift handover record. The AI agent can generate content for each section of the shift handover record and asks for analysts feedback on the content. The AI agent refines the content based on the feedback and saves the content to the records on approval. [Use agentic workflows](https://www.servicenow.com/docs/access?context=using-now-assist-ai-agents-sir&family=zurich&ft:locale=en-US) : The analyze security operations metrics agentic workflow helps security managers to analyze their teams' performance. * Generate metrics for Security Incident Response (SIR) records for case volume, mean time to assign (MTTA), and mean time to resolve (MTTR) for a date range of your choosing. * Request suggestions for how to improve MTTR, MTTA, and volume based on your metrics. [Enhancements to correlation insights in ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=generating-insights-for-now-assist-for-security&family=zurich&ft:locale=en-US) : You can generate and view results for correlation insights in the Security Incident Response Workspace. * Correlation insights aren't limited to the primary configuration item (CI) or affected users associated with a security incident. You can base your correlation insights on any CI or affected user for a security incident. * You can generate correlation insights from the Investigation tab for a security incident in any state in the Security Incident Response Workspace. * You can generate insights for multiple items simultaneously for Associated Observables, Configuration items, and Affected Users. * Results are displayed in a modeless dialog that you can size and move. [Using the security incident resolution agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&family=zurich&ft:locale=en-US) : Use the security incident resolution agentic workflow to close your security incidents. Analysts can chat with AI agents in natural language to resolve the security incidents. The AI agent analyzes the incident details, existing runbooks, Knowledge articles, and past similar security incidents as inputs, and provides a resolution plan. The AI agent also assists the analysts to resolve the security incident. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Security Incident Response (SIR) (SIR) features. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Resolve a security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&family=zurich&ft:locale=en-US) : Use the Sightings search and Isolate host capabilities in the Resolve security incident workflow to help resolve security incidents. [Generate recommended actions](https://www.servicenow.com/docs/access?context=generate-recommended-actions-now-assist-for-security&family=zurich&ft:locale=en-US) : A new Show More UI card has been introduced to enhance the visibility of recommended actions. As a security analyst, you can now access additional context along with further recommended steps to assist in the analysis and investigation of security incidents. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Security Incident Response (SIR) (SIR) features or functionality were removed. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Security Incident Response (SIR) (SIR) features or functionality were deprecated. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Security Incident Response (SIR) (SIR). {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install ServiceNow Otto for Security Incident Response (SIR) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for Security Incident Response (SIR) is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Security Incident Response (SIR) (SIR), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here. {#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Help enhance incident resolution plan generation by adding your existing runbooks to the AI runbooks section within the Security incident resolution plan skill. The existing runbooks provide additional context to the skill. * Use the Sightings search and Isolate host capabilities in the Resolve security incident workflow to help resolve security incidents. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills are now turned on by default. * Use generative AI to create a quality assessment report of a security incident. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Help analysts to add security incidents details to the Shift Handover report by chatting with AI agents in the Now Assist panel. Zurich Early Availability * Help your analysts to gain insight into security incident record metrics with an agentic workflow. Chat with AI agents in natural language from the Now Assist panel. * Help your analysts to resolve security incidents by chatting with AI agents in the Now Assist panel where the AI agent can assist in providing a resolution plan. | | Australia | No updates for this release. | [ ] *[\>]: and then