--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for Setup release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for Setup release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Setup Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with essential information for upgrading ServiceNow Otto for Setup from the Zurich release family to Australia. It summarizes new features, changes, removals, deprecations, activation details, and other important upgrade considerations. The Australia release introduces significant enhancements to streamline setup, configuration, and administration of ServiceNow Otto products. Show full answer Show less ## New Features * **Tiered SKU Support:** Supports Advanced and Prime SKUs for Simplified ITSM and CBS, enabling entitlement-driven experiences and workflows. * **Product Hub Enhancements:** Improved Resources section and guided content for better user experience in managing entitled products. * **LitJS Component Support:** Allows importing and using LitJS components within the Otto Panel for a consistent component framework. * **Configuration Tracking \& Admin Home Enhancements:** Improved visibility into configuration status with updated banners, messaging, and guidance for setup tasks and milestones. * **Zero-Touch Implementation:** Expanded automatic installation of Setup Hub with selected applications/plugins for new customers in supported non-production instances, including installation tracking and readiness checks. * **Configuration Console UI Updates:** Added search, task management, status indicators, and integrated Otto agent guidance to simplify configuration management. * **App Selection Modal:** Enhanced experience for selecting mandatory and optional apps during product bundle installations with guided workflows. * **Plugin Installation Support:** Enables discovery, review, and installation of individual plugins from Product Hub without requiring full product bundles. * **Jumbo Apps \& Entitlement Validation:** Ensures licensing validation before jumbo app installations to prevent unauthorized deployments. * **Enhanced Admin Home Dashboard:** Centralizes access to Now Assist for Setup and key applications with context-aware guidance and next action recommendations. * **Centralized Application Setup:** Allows setting up Now Assist Admin and other entitled apps directly from Admin Home via guided workflows that handle installation and default configurations. * **Product Hubs:** Provides product-specific hubs accessible from Admin Home for discovering, installing, and configuring entitled products with guided flows. * **Guided Module Configuration:** Offers a unified experience to configure platform and product modules, showing only relevant platform modules when applicable. ## Changes, Removals, and Deprecations No updates, removals, or deprecations were noted between Zurich and Australia releases for ServiceNow Otto for Setup. ## Activation Information ServiceNow Otto for Setup is available through the ServiceNow Store. Customers must request installation from the Store and can review all available apps and version histories there. This centralized activation process ensures customers have access to the latest release and features. ## Additional Requirements and Compatibility No new additional requirements, browser requirements, localization considerations, or accessibility updates were introduced in this release. ## Key Outcomes for ServiceNow Customers * **Automated Setup and Configuration:** Simplifies deployment by installing required products and applying default settings automatically. * **Streamlined Administration:** A clear, modular Admin Home UI centralizes access to applications and accelerates task completion. * **Guided Product Management:** Product Hubs provide a centralized, guided experience for discovery, installation, and configuration of entitled products. * **Enhanced User Experience:** Intuitive, customizable interfaces with entitlement-based access to critical setup tools improve operational efficiency. Consolidated page of all release notes for ServiceNow Otto for Setup from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Setup release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Setup to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforsetup-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Setup. {#dfrn3-servicenowottoforsetup-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Tiered SKU support](https://www.servicenow.com/docs/access?context=ia-explore&family=australia&ft:locale=en-US) : ServiceNow Otto for Setup added support for Advanced and Prime SKUs across Simplified ITSM and CBS, including entitlement-driven experiences and flows. [Product Hub experience enhancements](https://www.servicenow.com/docs/access?context=ia-setup-apps&family=australia&ft:locale=en-US) : Enhanced the Product Hub experience with updates to the Resources section and guided content. [LitJS component support](https://www.servicenow.com/docs/access?context=ia-configure-il&family=australia&ft:locale=en-US) : Enabled support for importing and using LitJS components within ServiceNow Otto Panel to support a consistent component framework. [Configuration tracking and Admin Home guidance enhancements](https://www.servicenow.com/docs/access?context=ia-explore&family=australia&ft:locale=en-US) : Enhanced configuration tracking and updated Admin Home banners and messaging to provide improved visibility into updates and guide users through setup tasks and implementation milestones. [Zero-touch implementation enhancements](https://www.servicenow.com/docs/access?context=ia-explore&family=australia&ft:locale=en-US) : Expanded zero‑touch installation to automatically install Setup Hub with selected applications and plugins for new ServiceNow customer in supported non‑production instances, with installation status tracking and readiness for configuration. [Configuration Console page UI enhancements](https://www.servicenow.com/docs/access?context=ia-configure-il&family=australia&ft:locale=en-US) : Enhanced the Configuration Console with search support, task management actions, configuration status indicators, and integrated ServiceNow Otto agent guidance. [Mandatory and optional app selection modal](https://www.servicenow.com/docs/access?context=ia-mandatory-optional-select-modal&family=australia&ft:locale=en-US) : Enhanced the app selection experience for product bundle installations. Platform admins can review required and optional apps, validate licensing, and install bundles through a guided workflow. [Plugin installation support](https://www.servicenow.com/docs/access?context=ia-plugin-install&family=australia&ft:locale=en-US) : Introduced support for individual plugin installation from Product Hub. Platform admins can discover, review, and install standalone plugins without requiring a product bundle. [Jumbo apps and entitlement validation](https://www.servicenow.com/docs/access?context=ia-jumbo-apps-valid&family=australia&ft:locale=en-US) : Added entitlement validation for jumbo app installations, ensuring that required applications are appropriately licensed before installation begins. [Enhanced Admin Home experience](https://www.servicenow.com/docs/access?context=ia-explore&family=australia&ft:locale=en-US) : Leverage an enhanced Admin Home dashboard to centralize access to Now Assist for Setup and key applications, with context‑aware guidance and recommended next actions, available after installing the Now Assist for Setup store app. [Centralized application setup](https://www.servicenow.com/docs/access?context=ia-administer&family=australia&ft:locale=en-US) : You can now set up Now Assist Admin and other entitled applications directly from Admin Home using a guided experience that installs required components and applies default configurations from a single starting point. [Product module Product Hubs](https://www.servicenow.com/docs/access?context=ia-explore&family=australia&ft:locale=en-US) : You can now access product‑specific Product Hubs from Admin Home to discover, install, and configure entitled Now Assist products through guided setup flows that install required components and apply default configurations. [Guided module configuration](https://www.servicenow.com/docs/access?context=ia-config-landing&family=australia&ft:locale=en-US) : Configure the Platform module and applicable product modules from a unified configuration experience that guides you through module‑specific setup, with the Platform module appearing only when the selected product includes platform‑level changes for the installation. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Setup features. {#dfrn3-servicenowottoforsetup-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Setup features or functionality were removed. {#dfrn3-servicenowottoforsetup-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Setup features or functionality were deprecated. {#dfrn3-servicenowottoforsetup-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Setup. {#dfrn3-servicenowottoforsetup-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install ServiceNow Otto for Setup by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for Setup is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Setup we have noted them here. {#dfrn3-servicenowottoforsetup-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Setup we have noted them here. {#dfrn3-servicenowottoforsetup-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Setup, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforsetup-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Setup we have noted them here. {#dfrn3-servicenowottoforsetup-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Setup we have noted them here. {#dfrn3-servicenowottoforsetup-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Automates setup and configuration by installing required products and applying default settings. * Simplifies administration with a clear, modular Admin Home UI that centralizes access and accelerates task completion. * Introduces Product Hubs to centralize discovery, installation, and configuration of entitled ServiceNow Otto products through guided, modular setup flows. * Delivers an intuitive, customizable experience with streamlined access to critical tools based on user entitlements. See [ServiceNow Otto for Setup](https://www.servicenow.com/docs/access?context=ia-landing&family=australia&ft:locale=en-US) for more information. | [ ]