--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for Setup release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for Setup release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Setup Release Notes for Upgrades from Zurich to Australia This consolidated release notes document covers the upgrade path for ServiceNow Otto for Setup from the Zurich release family to the Australia release family. It provides a comprehensive summary of new features, changes, and important upgrade information relevant to ServiceNow customers preparing their upgrade to Australia. Show full answer Show less ## Key Features * **Tiered SKU Support:** Support added for Advanced and Prime SKUs within Simplified ITSM and CBS, enabling entitlement-driven experiences and flows. * **Product Hub Enhancements:** Improved experience with updated Resources and guided content for easier product discovery and setup. * **LitJS Component Support:** Enables importing and using LitJS components in the Otto Panel for a consistent and modern component framework. * **Configuration Tracking \& Admin Home Enhancements:** Improved visibility into setup progress with enhanced tracking, banners, and guidance messaging within Admin Home. * **Zero-Touch Implementation Enhancements:** Automated installation of Setup Hub with selected apps/plugins for new ServiceNow customers in supported non-production instances, including installation status tracking. * **Configuration Console UI Enhancements:** Added search, task management, configuration status indicators, and integrated Otto agent guidance to streamline setup tasks. * **App Selection Modal:** Guided workflow for platform admins to review and install mandatory and optional apps within product bundles, with licensing validation. * **Plugin Installation Support:** Allows discovery and installation of individual plugins directly from Product Hub without requiring full product bundles. * **Jumbo Apps \& Entitlement Validation:** Ensures proper licensing validation before installing large applications. * **Enhanced Admin Home Experience:** Centralizes access to Now Assist for Setup and key applications, providing context-aware guidance and recommended next steps. * **Centralized Application Setup:** Guided setup from Admin Home for Now Assist Admin and other entitled apps, automating required component installation and default configurations. * **Product Module \& Guided Configuration:** Unified experience for configuring platform and product modules with guided setup flows, activating only relevant modules based on installed products. ## Important Upgrade Information Before upgrading to Australia, customers should review and complete all relevant pre- and post-upgrade tasks to ensure a smooth transition. No features, functionality, or browser requirements were removed or deprecated between Zurich and Australia releases for Otto for Setup. ## Activation and Availability ServiceNow Otto for Setup is available for installation through the ServiceNow Store. Customers can request the product and view all available apps and version history via the Store. Activation requires submitting installation requests through the Store interface. ## Key Outcomes for ServiceNow Customers * Automates setup and configuration by installing required products and applying default settings, reducing manual effort. * Simplifies administration with a modular, clear Admin Home UI that centralizes access and accelerates task completion. * Introduces Product Hubs to streamline discovery, installation, and configuration of entitled products through guided flows. * Delivers an intuitive, customizable experience with streamlined access to critical setup tools based on user entitlements. * Improves installation readiness and configuration tracking for faster and more reliable implementation. Consolidated page of all release notes for ServiceNow Otto for Setup from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Setup release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Setup to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforsetup-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Setup. {#dfrn3-servicenowottoforsetup-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Tiered SKU support](https://www.servicenow.com/docs/access?context=ia-explore&family=australia&ft:locale=en-US) : ServiceNow Otto for Setup added support for Advanced and Prime SKUs across Simplified ITSM and CBS, including entitlement-driven experiences and flows. [Product Hub experience enhancements](https://www.servicenow.com/docs/access?context=ia-setup-apps&family=australia&ft:locale=en-US) : Enhanced the Product Hub experience with updates to the Resources section and guided content. [LitJS component support](https://www.servicenow.com/docs/access?context=ia-configure-il&family=australia&ft:locale=en-US) : Enabled support for importing and using LitJS components within ServiceNow Otto Panel to support a consistent component framework. [Configuration tracking and Admin Home guidance enhancements](https://www.servicenow.com/docs/access?context=ia-explore&family=australia&ft:locale=en-US) : Enhanced configuration tracking and updated Admin Home banners and messaging to provide improved visibility into updates and guide users through setup tasks and implementation milestones. [Zero-touch implementation enhancements](https://www.servicenow.com/docs/access?context=ia-explore&family=australia&ft:locale=en-US) : Expanded zero‑touch installation to automatically install Setup Hub with selected applications and plugins for new ServiceNow customer in supported non‑production instances, with installation status tracking and readiness for configuration. [Configuration Console page UI enhancements](https://www.servicenow.com/docs/access?context=ia-configure-il&family=australia&ft:locale=en-US) : Enhanced the Configuration Console with search support, task management actions, configuration status indicators, and integrated ServiceNow Otto agent guidance. [Mandatory and optional app selection modal](https://www.servicenow.com/docs/access?context=ia-mandatory-optional-select-modal&family=australia&ft:locale=en-US) : Enhanced the app selection experience for product bundle installations. Platform admins can review required and optional apps, validate licensing, and install bundles through a guided workflow. [Plugin installation support](https://www.servicenow.com/docs/access?context=ia-plugin-install&family=australia&ft:locale=en-US) : Introduced support for individual plugin installation from Product Hub. Platform admins can discover, review, and install standalone plugins without requiring a product bundle. [Jumbo apps and entitlement validation](https://www.servicenow.com/docs/access?context=ia-jumbo-apps-valid&family=australia&ft:locale=en-US) : Added entitlement validation for jumbo app installations, ensuring that required applications are appropriately licensed before installation begins. [Enhanced Admin Home experience](https://www.servicenow.com/docs/access?context=ia-explore&family=australia&ft:locale=en-US) : Leverage an enhanced Admin Home dashboard to centralize access to Now Assist for Setup and key applications, with context‑aware guidance and recommended next actions, available after installing the Now Assist for Setup store app. [Centralized application setup](https://www.servicenow.com/docs/access?context=ia-administer&family=australia&ft:locale=en-US) : You can now set up Now Assist Admin and other entitled applications directly from Admin Home using a guided experience that installs required components and applies default configurations from a single starting point. [Product module Product Hubs](https://www.servicenow.com/docs/access?context=ia-explore&family=australia&ft:locale=en-US) : You can now access product‑specific Product Hubs from Admin Home to discover, install, and configure entitled Now Assist products through guided setup flows that install required components and apply default configurations. [Guided module configuration](https://www.servicenow.com/docs/access?context=ia-config-landing&family=australia&ft:locale=en-US) : Configure the Platform module and applicable product modules from a unified configuration experience that guides you through module‑specific setup, with the Platform module appearing only when the selected product includes platform‑level changes for the installation. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Setup features. {#dfrn3-servicenowottoforsetup-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Setup features or functionality were removed. {#dfrn3-servicenowottoforsetup-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Setup features or functionality were deprecated. {#dfrn3-servicenowottoforsetup-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Setup. {#dfrn3-servicenowottoforsetup-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install ServiceNow Otto for Setup by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for Setup is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Setup we have noted them here. {#dfrn3-servicenowottoforsetup-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Setup we have noted them here. {#dfrn3-servicenowottoforsetup-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Setup, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforsetup-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Setup we have noted them here. {#dfrn3-servicenowottoforsetup-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Setup we have noted them here. {#dfrn3-servicenowottoforsetup-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Automates setup and configuration by installing required products and applying default settings. * Simplifies administration with a clear, modular Admin Home UI that centralizes access and accelerates task completion. * Introduces Product Hubs to centralize discovery, installation, and configuration of entitled ServiceNow Otto products through guided, modular setup flows. * Delivers an intuitive, customizable experience with streamlined access to critical tools based on user entitlements. See [ServiceNow Otto for Setup](https://www.servicenow.com/docs/access?context=ia-landing&family=australia&ft:locale=en-US) for more information. | [ ]