--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto for Zero Copy Connector release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto for Zero Copy Connector release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Zero Copy Connector Release Notes for Upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers preparing to upgrade the ServiceNow Otto for Zero Copy Connector from the Zurich release family to the Australia release family. It summarizes new features, changes, deprecations, activation instructions, and other relevant upgrade information in a single reference. Show full answer Show less ## New Features * **Now Assist for Zero Copy Connectors:** The AI platform formerly known as Now Assist has been rebranded as **ServiceNow Otto®**. This conversational AI platform integrates seamlessly into ServiceNow workflows, offering agentic capabilities, multimodal interactions (web, mobile, messaging), and autonomous orchestration of cross-system workflows. * **Improved AI Agent for SAP OData Services:** The OData Services Recommender AI agent accelerates development by discovering relevant SAP OData v2 services, reducing missed integration opportunities, and aligning standard SAP capabilities with your use cases. ## Changes No changes were introduced between Zurich and Australia releases for the ServiceNow Otto for Zero Copy Connector. ## Removed Features No features or functionality were removed in the upgrade from Zurich to Australia. ## Deprecations The **Ask AI button** has been **removed from the Model Manager** in the Australia release. ## Activation Information To activate ServiceNow Otto for Zero Copy Connector, request the application from the **ServiceNow Store**. The store provides access to all available apps, submission guidelines, and cumulative release notes. This is the official method to enable the product in your environment. ## Additional Requirements, Browser, Accessibility, and Localization No new or changed additional requirements, browser specifications, accessibility information, or localization considerations were introduced between Zurich and Australia releases. ## Highlight Information * As of version 29.2.11, the AI experience branding has changed to **ServiceNow Otto**, reflecting across related products including the Zero Copy Connector. * Enhanced discovery of OData services is now facilitated by the AI agent tailored for Zero Copy Connector for ERP. ## Preparation for Upgrade Before upgrading, review and complete any recommended pre- and post-upgrade tasks to ensure a smooth transition. This includes verifying activation steps and familiarizing yourself with the new AI capabilities and branding changes. Consolidated page of all release notes for ServiceNow Otto for Zero Copy Connector from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Zero Copy Connector release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Zero Copy Connector to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Zero Copy Connector. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Now Assist for Zero Copy Connectors](https://www.servicenow.com/docs/access?context=now-assist-for-zero-copy-connector-for-erp&family=australia&ft:locale=en-US) : Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, support multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Improved AI Agent for SAP OData services](https://www.servicenow.com/docs/access?context=now-assist-erp-ai-agent-odata-service-recommender&family=australia&ft:locale=en-US) : Reduce missed integration opportunities and accelerate development by discovering relevant SAP OData v2 services for your models using the OData Services Recommender AI agent. This workflow finds standard SAP capabilities that align with your use cases. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Zero Copy Connector features. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Zero Copy Connector features or functionality were removed. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Zero Copy Connector features or functionality were deprecated. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | The Ask AI button has been removed from the Model Manager. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Zero Copy Connector. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install ServiceNow Otto for Zero Copy Connector by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for Zero Copy Connector is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Zero Copy Connector we have noted them here. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Zero Copy Connector we have noted them here. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Zero Copy Connector, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Zero Copy Connector we have noted them here. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Zero Copy Connector we have noted them here. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * As of version 29.2.11, ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Zero Copy Connector. * Discover OData services faster using an AI agent for Zero Copy Connector for ERP. See [Now Assist for Zero Copy Connectors](https://www.servicenow.com/docs/access?context=now-assist-for-zero-copy-connector-for-erp&family=australia&ft:locale=en-US) for more information. | [ ]