--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Otto in Platform Analytics release notes for upgrades from Zurich to Australia # Combined ServiceNow Otto in Platform Analytics release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto in Platform Analytics Release Notes for Upgrades from Zurich to Australia This consolidated release notes page covers all updates for ServiceNow Otto in Platform Analytics from the Zurich release through to Australia. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, removals, deprecations, activation details, and other important considerations relevant to this upgrade path. Show full answer Show less Notably, no updates or changes were introduced specifically in the Australia release itself, but significant enhancements and improvements were made in the Zurich release that remain relevant. ## New Features Key new capabilities introduced up to the Australia release include: * **AI Data Explorer (introduced December 2025 in Zurich):** Enables users to ask natural language questions, receive AI-generated insights, visualizations, and collaborate in real-time. Features include extended and deeper data analysis, sharing explorations, duplicating answers, and summarizing insights. * **Query Generation Enhancements:** Supports multi-table sources, Workflow Data Fabric tables, database views, Glide List fields, and FXCurrency data type, allowing comprehensive querying across diverse data sets including financial operations and external data integration. * **Collaboration and Contextual Intelligence:** AI Data Explorer supports simultaneous collaboration, contextual guidance, and can be triggered from any application or data visualization for instant insights tailored to user context. * **Semantic Layer Customization:** Allows customization of semantic metadata descriptions and instructions in configuration tables, which can be transferred across instances via update sets. * **Segment Improvements:** Enhanced handling of manual and autogenerated segments with prioritization of manual segments, support for complex conditions, domain separation support, and improved synchronization to reduce noise and improve accuracy. * **Dashboard and Data Visualization Export Skill:** Activated by default for new customers and certain upgrade scenarios, enabling easier export of insights. ## Changes * **Renaming and User Interface Updates:** Now Assist is renamed to ServiceNow Otto® and the Now Assist Admin Console is now AI Admin Hub, reflecting ongoing rebranding efforts. * **Improved Skill Overview Pages:** More detailed descriptions, key benefits, and recommended skills are shown for AI skills in the AI Admin Hub. * **Indicator and Visualization Enhancements:** Ability to promote high-quality indicators for better AI search ranking, view directional trends in extended analysis, and default rendering of sparklines for single-score charts. * **Expanded Data Access:** AI Data Explorer and Query Generation now support querying data from protected application scopes when access is granted. * **Usage Measurement Adjustment:** AI usage measurement transitions to a 365-day burn-down model resetting at contract anniversary, improving usage tracking accuracy. * **Query Generation Process Transparency:** Users can view detailed states during query processing for greater visibility into AI operations. * **Segment Handling Optimization:** More segments are passed to the language model to improve selection accuracy, with long segments excluded to avoid performance issues. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Zurich and Australia releases for ServiceNow Otto in Platform Analytics. ## Activation and Installation ServiceNow Otto applications for Platform Analytics are either included by default or can be installed from the ServiceNow Store. Customers should review activation guidance and install or update applications via the store as needed. The store also provides cumulative version history and release notes for all related apps. ## Additional Requirements and Browser Support No new or changed additional system requirements or browser requirements were introduced between Zurich and Australia releases. ## Accessibility Enhancements * Keyboard navigation improvements in AI Data Explorer allow tabbing between text editor elements and icons. * Users can reorder question/response nodes using move up/down controls, enhancing content organization and accessibility. ## Key Outcomes for Customers * **Enhanced Data Exploration:** Use AI-powered natural language queries and advanced visualization to uncover deep insights and make informed decisions more efficiently. * **Improved Collaboration:** Collaborate in real-time within AI Data Explorer to align teams and accelerate data-driven actions. * **Broader Data Integration:** Connect and analyze data from multiple sources, including protected scopes, Workflow Data Fabric, and financial data, for more comprehensive analytics. * **Customizable AI Experience:** Tailor semantic metadata and segment definitions to better fit organizational data contexts and improve AI response accuracy. * **Simplified Upgrade and Activation:** Seamless activation via the ServiceNow Store and default skill activations reduce manual setup effort. * **Improved Usability and Accessibility:** Enhanced UI details, keyboard navigation, and query transparency support a better user experience. Consolidated page of all release notes for ServiceNow Otto in Platform Analytics from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto in Platform Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto in Platform Analytics to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoinplatformanalytics-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto in Platform Analytics. {#dfrn3-servicenowottoinplatformanalytics-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Gather insights, plan, and collaborate in the AI Data Explorer](https://www.servicenow.com/docs/access?context=ai-data-explorer&family=zurich&ft:locale=en-US) (December 2025) : Ask quick questions, receive tailored recommendations, and collaborate with AI and your colleagues to build long-term analysis. Enable teams to discuss and act on findings instantly. Centralize insights and narratives for better decision making. Guide users with contextual insights and suggestions. Main features include: * [Extended analysis](https://www.servicenow.com/docs/access?context=hidden-insights&family=zurich&ft:locale=en-US) generates a deeper level of analysis that can reveal new insights, enabling you to make more informed decisions. * [Add a data visualization from an exploration to a dashboard](https://www.servicenow.com/docs/access?context=add-data-viz-from-expl-to-dboard&family=zurich&ft:locale=en-US) * [Share explorations with tagged users](https://www.servicenow.com/docs/access?context=share-now-assist-explorer&family=zurich&ft:locale=en-US) * [Duplicate an exploration](https://www.servicenow.com/docs/access?context=nowass-expl-duplicate-exploration&family=zurich&ft:locale=en-US) * [Duplicate an answer in an exploration](https://www.servicenow.com/docs/access?context=nowass-expl-dup-del-question-resp&family=zurich&ft:locale=en-US) * [Summarize an exploration](https://www.servicenow.com/docs/access?context=summarize-exploration&family=zurich&ft:locale=en-US) AI Data Explorer leverages Query Generation to translate natural language questions into actionable insights. Query Generation enables users of AI Data Explorer to analyze their data and access a broader range of data sets. Key capabilities include: * [Ability to add tables to the semantic data layer](https://www.servicenow.com/docs/access?context=add-table-semantic-layer&family=zurich&ft:locale=en-US) * [Multi-table source support](https://www.servicenow.com/docs/access?context=ask-expl-questions&family=zurich&ft:locale=en-US) * [Workflow Data Fabric table support](https://www.servicenow.com/docs/access?context=create-integrations-applications&family=zurich&ft:locale=en-US) * [Database view support](https://www.servicenow.com/docs/access?context=add-table-semantic-layer&family=zurich&ft:locale=en-US) | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto in Platform Analytics features. {#dfrn3-servicenowottoinplatformanalytics-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Improved overview pages for skills](https://www.servicenow.com/docs/access?context=activate-aide-explorer&family=zurich&ft:locale=en-US) : When you select View details on the tile of an AI skill in AI Admin Hub, you now get more information: * A more detailed description of the skill * Key benefits of the skill * Required and recommended skills to go with the skill [Promote selected indicators in AI Search results](https://www.servicenow.com/docs/access?context=indicator-scope-control&family=zurich&ft:locale=en-US) : Add high-quality indicators that you identify to a list. The indicators on that list are given a boost in AI Search results for Query Generation. [View more indicator insights in Extended analysis](https://www.servicenow.com/docs/access?context=hidden-insights&family=zurich&ft:locale=en-US) : See directional trends over time and indicator target information in Extended analysis summaries. [Improvements to data visualizations in Query Generation responses](https://www.servicenow.com/docs/access?context=ask-expl-questions&family=zurich&ft:locale=en-US) : * Single-score charts now render sparklines by default. * When a user query on indicator data does not specify a visualization type, the response returns the indicator's default chart type. [Query indicator data](https://www.servicenow.com/docs/access?context=ai-data-explorer-implementation-checklist&family=zurich&ft:locale=en-US) : Get scores from automated indicators in your AI Data Explorer explorations. Only classic automated indicators are supported, not Data Snapshots. [Explorations not available from visualization or list for unsupported scope](https://www.servicenow.com/docs/access?context=launch-ai-data-explorer&family=zurich&ft:locale=en-US) : You can't open AI Data Explorer from a data visualization or list that shows data from a protected scope that is not supported. [Improvements to generated segments](https://www.servicenow.com/docs/access?context=querygen-segments&family=zurich&ft:locale=en-US) : * The names of automatically generated segments now include both the module name and the name of the application it belongs to. * Improved logic to join conditions for segments generated from reports and report sources. More complex conditions such as global OR are now supported. [Query Generation support for Glide Lists](https://www.servicenow.com/docs/access?context=querygen-unsupported-field-types&family=zurich&ft:locale=en-US) : Query Generation now supports Glide List fields on tables. [Explore data from protected scopes](https://www.servicenow.com/docs/access?context=enable-aide-secure-scope-apps&family=zurich&ft:locale=en-US) : Provide access to protected application scopes to AI Data Explorer and Query Generation, and you can use data from those application tables in explorations. [Manual segments are prioritized](https://www.servicenow.com/docs/access?context=querygen-segments&family=zurich&ft:locale=en-US) : Manual segments are re-ranked to take priority over automatically generated segments. [Improvements to how segments are handled](https://www.servicenow.com/docs/access?context=querygen-segments&family=zurich&ft:locale=en-US) : * Manual segments are re-ranked to take priority over automatically generated segments. * Prompt changes made to better support manual segments. * More segments are passed to the LLM to increase the chance of the correct segment getting selected. Twelve segments are passed instead of three. * Segments longer than 2000 characters are dropped to prevent context window bloat. [Customize semantic metadata in configuration tables](https://www.servicenow.com/docs/access?context=customize-semantic-metadata&family=zurich&ft:locale=en-US) : Customize semantic descriptions and usage instructions in the table and column configuration tables. Unlike the previous method of editing Entity and Dimension records, these changes can be transferred between instances through update sets. [View recommended actions](https://www.servicenow.com/docs/access?context=expl-view-recommended-actions&family=zurich&ft:locale=en-US) : AI Data Explorer can suggest actions based on the insights that it generates in an exploration. [Ask questions about FX currency data](https://www.servicenow.com/docs/access?context=qg-supported-query-operations&family=zurich&ft:locale=en-US) : Query Generation now supports the FXCurrency (Currency 2) data type. This means that you can use AI Data Explorer to explore financial operations data, including those within Source-to-Pay Operations. [Benefit from improvements to segments](https://www.servicenow.com/docs/access?context=querygen-segments&family=zurich&ft:locale=en-US) : Segments are reusable definitions in Query Generation that provide non-obvious context to assist the semantic layer or LLM to select the correct dimension and values. Users can create manual segments via a new form. A scheduled job synchronizes manual and autogenerated segments. This job also cleans up segments to help surface the correct segments and reduce noise. Domain separation is also now supported, with a Domain field on the Segments table. Segments based on reports and filters inherit the source domain. Manual segments have domains that are passed up to the Segments table on synchronization. Segments are not supported for modules on domain-separated instances. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Dashboard and data visualization export skill is active by default](https://www.servicenow.com/docs/access?context=export-db-dv-now-assist-panel&family=zurich&ft:locale=en-US) (January 2026) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Zurich Patch 5): If this skill was previously unconfigured, it is turned on automatically (the skill was never configured and turned on, then turned off again). If the skill was previously turned on, then off, it remains inactive. [Greater visibility into the Query Generation process](https://www.servicenow.com/docs/access?context=ask-expl-questions&family=zurich&ft:locale=en-US) : When you call Query Generation from AI Data Explorer or another application, you see each state that the query and response goes through before completing. [Multi-table source support](https://www.servicenow.com/docs/access?context=ask-expl-questions&family=zurich&ft:locale=en-US) : Query Generation supports related table conditions and dot-walking in queries. [Get insights and visualizations for Workflow Data Fabric tables](https://www.servicenow.com/docs/access?context=create-integrations-applications&family=zurich&ft:locale=en-US) : Ask AI Data Explorer information about Workflow Data Fabric data and get insightful responses. You must first add the Workflow Data Fabric tables to the Query Generation Semantic Table Configuration table. [Use database views in queries](https://www.servicenow.com/docs/access?context=add-table-semantic-layer&family=zurich&ft:locale=en-US) : Generate visualizations or ask AI Data Explorer about data kept in database views, like SLA data. You have to add the database views to the Query Generation Semantic Table Configuration table. [Query Generation skills are active by default](https://www.servicenow.com/docs/access?context=enable-query-generation&family=zurich&ft:locale=en-US) : If the Generative AI Controller plugin is activated, the skills for Query Generation are activated by default. The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill is turned on automatically (the skill was never turned on, then off again). Previously configured skills that were turned on, then off, remain inactive. [Add tables to the semantic data layer](https://www.servicenow.com/docs/access?context=add-table-semantic-layer&family=zurich&ft:locale=en-US) : Choose which tables your users can query with generative AI for data analysis. [Monitor the health of the Query Generation back end](https://www.servicenow.com/docs/access?context=querygen-health-page&family=zurich&ft:locale=en-US) : View the state of Now Assist for Platform Analytics LLM, plugins, system properties, components, and dependent products. | | Australia | [Improved overview pages for skills](https://www.servicenow.com/docs/access?context=activate-aide-explorer&family=australia&ft:locale=en-US) : When you select View details on the tile of an AI skill in AI Admin Hub, you now get more information: * A more detailed description of the skill * Key benefits of the skill * Required and recommended skills to go with the skill [Promote selected indicators in AI Search results](https://www.servicenow.com/docs/access?context=indicator-scope-control&family=australia&ft:locale=en-US) : Add high-quality indicators that you identify to a list. The indicators on that list are given a boost in AI Search results for Query Generation. [View more indicator insights in Extended analysis](https://www.servicenow.com/docs/access?context=hidden-insights&family=australia&ft:locale=en-US) : See directional trends over time and indicator target information in Extended analysis summaries. [Improvements to data visualizations in Query Generation responses](https://www.servicenow.com/docs/access?context=ask-expl-questions&family=australia&ft:locale=en-US) : * Single-score charts now render sparklines by default. * When a user query on indicator data does not specify a visualization type, the response returns the indicator's default chart type. [Now Assist renamed to ServiceNow Otto®](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&family=australia&ft:locale=en-US) : The Now Assist Admin Console is now AI Admin Hub and many other changes have been made. This renaming is a work in progress. [Query indicator data](https://www.servicenow.com/docs/access?context=ai-data-explorer-implementation-checklist&family=australia&ft:locale=en-US) : Get scores from automated indicators in your AI Data Explorer explorations. Only classic automated indicators, not Data snapshots, are supported. [Explorations not available from visualization or list for unsupported scope](https://www.servicenow.com/docs/access?context=launch-now-assist-explorer&family=australia&ft:locale=en-US) : You can't open AI Data Explorer from a data visualization or list that shows data from a protected scope that is not supported. [Improvements to generated segments](https://www.servicenow.com/docs/access?context=querygen-segments&family=australia&ft:locale=en-US) : * The names of automatically generated segments now include both the module name and the name of the application it belongs to. * Improved logic to join conditions for segments generated from reports and report sources. More complex conditions such as global OR are now supported. [Explore data from protected scopes](https://www.servicenow.com/docs/access?context=enable-aide-secure-scope-apps&family=australia&ft:locale=en-US) : Provide access to protected application scopes to AI Data Explorer and Query Generation, and you can use data from those application tables in explorations. (Query Generation bundle 5.2) [Improvements to how segments are handled](https://www.servicenow.com/docs/access?context=querygen-segments&family=australia&ft:locale=en-US) : * Manual segments are re-ranked to take priority over automatically generated segments. * Prompt changes made to better support manual segments. * More segments are passed to the LLM to increase the chance of the correct segment getting selected. Twelve segments are passed instead of three. * Segments longer than 2000 characters are dropped to prevent context window bloat. (Query Generation bundle 5.2) [Query Generation support for Glide Lists](https://www.servicenow.com/docs/access?context=querygen-unsupported-field-types&family=australia&ft:locale=en-US) : Query Generation now supports Glide List fields on tables. [Customize semantic metadata in configuration tables](https://www.servicenow.com/docs/access?context=customize-semantic-metadata&family=australia&ft:locale=en-US) : Customize semantic descriptions and usage instructions in the table and column configuration tables. Unlike the previous method of editing Entity and Dimension records, these changes can be transferred between instances through update sets. [View recommended actions](https://www.servicenow.com/docs/access?context=expl-view-recommended-actions&family=australia&ft:locale=en-US) : AI Data Explorer can suggest actions based on the insights that it generates in an exploration. [Ask questions about FX currency data](https://www.servicenow.com/docs/access?context=qg-supported-query-operations&family=australia&ft:locale=en-US) : Query Generation now supports the FXCurrency (Currency 2) data type. This means that you can use AI Data Explorer to explore financial operations data, including those within Source-to-Pay Operations. [Benefit from improvements to segments](https://www.servicenow.com/docs/access?context=querygen-segments&family=australia&ft:locale=en-US) : Segments are reusable definitions in Query Generation that provide non-obvious context to assist the semantic layer or LLM to select the correct dimension and values. Users can create manual segments via a new form. A scheduled job synchronizes manual and autogenerated segments. This job also cleans up segments to help surface the correct segments and reduce noise. Manual segments are re-ranked to take priority over automatically generated segments. Domain separation is also now supported, with a Domain field on the Segments table. Segments based on reports and filters inherit the source domain. Manual segments have domains that are passed up to the Segments table on synchronization. Segments aren't supported for modules on domain-separated instances. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto in Platform Analytics features or functionality were removed. {#dfrn3-servicenowottoinplatformanalytics-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto in Platform Analytics features or functionality were deprecated. {#dfrn3-servicenowottoinplatformanalytics-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto in Platform Analytics. {#dfrn3-servicenowottoinplatformanalytics-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Now Assist applications for Platform Analytics are either included by default or you can install them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Now Assist in Platform Analytics applications are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto in Platform Analytics we have noted them here. {#dfrn3-servicenowottoinplatformanalytics-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto in Platform Analytics we have noted them here. {#dfrn3-servicenowottoinplatformanalytics-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto in Platform Analytics, such as specific requirements or compliance levels. {#dfrn3-servicenowottoinplatformanalytics-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Accessibility information : * (June 2026 AI Data Explorer) Keyboard navigation allows tabbing between the text editor and the icons. * (June 2026 AI Data Explorer) Users can use move up/move down control menu items to change the order of question/response nodes in the exploration. Previously they could only drag the nodes. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto in Platform Analytics we have noted them here. {#dfrn3-servicenowottoinplatformanalytics-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto in Platform Analytics we have noted them here. {#dfrn3-servicenowottoinplatformanalytics-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | The following highlights are specific to AI Data Explorer, which relies on Query Generation in the back end. * AI-Generated Insights: Ask questions in natural language and see them turned into documented insights and visualizations. AI guides your analysis and suggests follow-up questions to deepen your exploration. Switch between two powerful modes, Standard analysis and Extended analysis, to uncover hidden insights. * Integration with External Data: Extend supported data sources and enable seamless integration with external systems through Data Fabric tables to gain more complete insights across the company's diverse data. * Document Editing and Organization: Shape your data story exactly as you need it. Collect, edit, and organize insights directly within your exploration. * Collaboration with Other Users: Transform data analysis by working simultaneously with colleagues in a shared space to refine analyses, align on insights, and accelerate data-driven decisions. * Smart Integration with Contextual Intelligence: Trigger AI Data Explorer instantly from any application, list, or data visualization. Doing so accesses powerful insights enhanced by contextual awareness and usage patterns to highlight the data that matter most to you. See [ServiceNow Otto for Platform Analytics](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&family=australia&ft:locale=en-US) for more information. | [ ]