--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ServiceNow Vault release notes for upgrades from Zurich to Australia # Combined ServiceNow Vault release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Vault release notes for upgrades from Zurich to Australia This consolidated release note set assists ServiceNow customers in upgrading ServiceNow Vault from the Zurich release family to Australia. It provides essential information on new features, changes, activation, and upgrade requirements to streamline the transition and enhance data security and compliance using Vault's capabilities. Show full answer Show less ## Important Upgrade Information * **Pre-installation requirements:** To install ServiceNow Vault, ensure Data Discovery, Data Privacy, Data Anonymization, Field Encryption, and Zero Trust Access are installed. These can be automatically installed via Vault Console. * **Australia release composition:** ServiceNow Vault in Australia bundles Vault Console, Data Discovery, Data Privacy, Zero Trust Access, Field Encryption, Code Signing, and Log Export Service (LES). * **Activation:** Install Vault Console, ServiceNow Otto for Vault, and Vault Suite through the ServiceNow Store. Vault Suite automates installation of all paid Vault capabilities, eliminating manual plugin setup. ## Key Features Introduced Between Zurich and Australia * **Vault Console Dashboard:** Centralized monitoring of cloud encryption metrics and sensitive data with AI guidance via Ask Now Assist (now ServiceNow Otto for Vault). * **Vault Suite:** A bundled installation package providing full ServiceNow Vault capabilities including Field Encryption, Zero Trust Access, Log Export Service, Code Signing Enterprise, and Cloud Encryption. * **Default Log Export Service Configuration:** Enables one-step activation of security and audit log export with curated sources, requiring Log Export Service version 3.5.0 or later. * **Agentic Workflows with ServiceNow Otto:** Automated workflows such as securing custom applications, configuring Access Observer, summarizing access logs, and field encryption with Vault module to enhance security posture. * **AI Insights:** Identify unprotected sensitive data and prioritize protection efforts based on user input and data patterns. * **Guided Setup:** Accelerates Vault deployment by assisting in autoclassification and protection of sensitive data in both standard and custom applications. ## Notable Changes in Australia Release * The **securityadmin role** has been removed from Vault Console administration, consolidating administrative permissions under `snvaultconsole.vaultconsoleadmin` to align with least privilege principles. * **ServiceNow Otto for Vault** replaced Now Assist, representing the evolved AI conversational platform integrated across workflows with advanced agentic capabilities and multimodal interactions. * **Default AI model provider:** Azure OpenAI is now the default for new or inactive AI assets in ServiceNow Otto for Vault, while existing configurations using the Now LLM Service remain unchanged. ## Deprecations and Removed Features No features or functionalities were deprecated or removed between Zurich and Australia releases. ## Additional Considerations * No updates to browser requirements, accessibility, or localization information were introduced with the Australia release. * Regularly check ServiceNow Store for the latest version history and cumulative release notes to maintain up-to-date Vault capabilities. ## Practical Benefits for ServiceNow Customers * Streamlined upgrade process with clear pre- and post-upgrade tasks and bundled product installation via Vault Suite. * Enhanced security monitoring and management through a unified Vault Console dashboard with AI-driven insights and guided workflows. * Improved administrative security by reducing elevated roles to the minimum necessary. * Automated log export and audit trail capabilities to support compliance and security investigation needs. * Expanded AI-powered data classification and protection tools supporting custom and standard applications, enabling proactive sensitive data governance. Consolidated page of all release notes for ServiceNow Vault from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Vault release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Vault to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowvault-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : To install ServiceNow Vault, the following must be installed: * [Data Discovery](https://www.servicenow.com/docs/access?context=data-discovery-landing&family=zurich&ft:locale=en-US) * [Data Privacy](https://www.servicenow.com/docs/access?context=data-privacy-landing&family=zurich&ft:locale=en-US) * [Data anonymization](https://www.servicenow.com/docs/access?context=dps-data-anonymization&family=zurich&ft:locale=en-US) * [Field Encryption](https://www.servicenow.com/docs/access?context=field-encryption&family=zurich&ft:locale=en-US) * [Zero Trust Access](https://www.servicenow.com/docs/access?context=session-access&family=zurich&ft:locale=en-US) Note: Field Encryption, Data Discovery, and Data Privacy can be automatically installed using Vault Console. | | Australia | Upgrade information : ServiceNow Vault is a bundle of the following products: * [ServiceNow Vault](https://www.servicenow.com/docs/access?context=servicenow-vault-landing&family=australia&ft:locale=en-US) * [Data Discovery](https://www.servicenow.com/docs/access?context=data-discovery-landing&family=australia&ft:locale=en-US) * [Data Privacy](https://www.servicenow.com/docs/access?context=data-privacy-landing&family=australia&ft:locale=en-US) * [Zero Trust Access](https://www.servicenow.com/docs/access?context=session-access&family=australia&ft:locale=en-US) * [Field Encryption](https://www.servicenow.com/docs/access?context=field-encryption&family=australia&ft:locale=en-US) * [Code Signing](https://www.servicenow.com/docs/access?context=code-signing-landing&family=australia&ft:locale=en-US) * [Log Export Service (LES)](https://www.servicenow.com/docs/access?context=les-intro&family=australia&ft:locale=en-US) Note: Field Encryption, Data Discovery, and Data Privacy can be automatically installed using Vault Console. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Vault. {#dfrn3-servicenowvault-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [ServiceNow Vault console dashboard](https://www.servicenow.com/docs/access?context=vault-dashboard&family=zurich&ft:locale=en-US) : * Manage and monitor cloud encryption metrics. * Get AI guidance using the Ask Now Assist panel. * Explore more detail for each metric. [ServiceNow Vault console dashboard](https://www.servicenow.com/docs/access?context=vault-dashboard&family=zurich&ft:locale=en-US) : Monitor your sensitive data in ServiceNow Vault with a comprehensive dashboard. The dashboard view shows metrics from each of the ServiceNow Vault tools and provides easy access to them. [Guided Vault](https://www.servicenow.com/docs/access?context=guided-vault&family=zurich&ft:locale=en-US) : Use guided setup to quickly start using ServiceNow Vault on the following applications: * [Financial Services](https://www.servicenow.com/docs/access?context=fso-overview&family=zurich&ft:locale=en-US) * [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&family=zurich&ft:locale=en-US) | | Australia | [Vault Suite](https://www.servicenow.com/docs/access?context=vault-suite&family=australia&ft:locale=en-US) : Deploy the complete ServiceNow Vault offering on your instance with Vault Suite, which automates the installation of all paid ServiceNow Vault capabilities for instances with a ServiceNow Vault subscription. Vault Suite includes Vault Console, Field Encryption, Zero Trust Access (Continuous Authentication, Location, and Session Access), Log Export Service, Code Signing Enterprise, and Cloud Encryption, eliminating the manual plugin setup previously required to access the full set of ServiceNow Vault capabilities. [Default Log Export Service configuration for Vault](https://www.servicenow.com/docs/access?context=vault-default-policies-configs&family=australia&ft:locale=en-US) : Begin exporting security and audit logs from your instance with a preconfigured Log Export Service topic and curated log sources, designed for instances with a ServiceNow Vault subscription. Activate the default configuration in a single step from the Vault Console, with no manual setup required. Log Export Service version 3.5.0 or later must be installed on the instance. [Guided setup for custom applications](https://www.servicenow.com/docs/access?context=use-vault-guided-setup&family=australia&ft:locale=en-US) : Use Ask Now Assist to enhance your security posture autonomously by identifying, classifying, and protecting sensitive data in your custom applications. [Securing custom apps with Vault agents agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-vault-securing-custom-apps-agents&family=australia&ft:locale=en-US) : Propose data classifications and available protections for a custom application. When you install ServiceNow Otto for Vault, this agentic workflow is turned on by default. [Access Observer configuration agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-vault-access-observer-config&family=australia&ft:locale=en-US) : View, create, deactivate, and delete Access Observer settings for a particular field. The access observer configuration agentic workflow helps you monitor the people and processes that access data on your instance. When you install ServiceNow Otto for Vault, this agentic workflow is turned on by default. [Summarize Access Observer logs agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-vault-access-observer-logs&family=australia&ft:locale=en-US) : Review and summarize access logs for a specific field, identifying access sources, users, and their roles. For example, you can ask Now Assist to summarize access logs to view users who accessed a field, along with their roles and how they accessed the data. When you install ServiceNow Otto for Vault, this agentic workflow is turned on by default. [Field encryption with Vault module agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-vault-field-encryption-module&family=australia&ft:locale=en-US) : Encrypt specific fields and configure secure access to users with designated roles using the field encryption with vault module agentic workflow. When you install ServiceNow Otto for Vault, this agentic workflow is turned on by default. [Sensitive data monitoring in AI Insights](https://www.servicenow.com/docs/access?context=vault-tools&family=australia&ft:locale=en-US) : Identify unprotected sensitive data across your configured tables using the AI Insights section in the Vault console dashboard. View users entering sensitive data in unprotected columns and channels, grouped by sensitive data patterns. This information can further be used to prioritize protection efforts. [Guided setup for custom applications](https://www.servicenow.com/docs/access?context=use-vault-guided-setup&family=australia&ft:locale=en-US) : Autoclassify and protect the occurrences of sensitive data within your custom applications using guided setup for Vault. This flow helps you to quickly start using Vault capabilities in your own applications. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Vault features. {#dfrn3-servicenowvault-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Removed `security_admin` role from Vault console admin](https://www.servicenow.com/docs/access?context=vault-roles&family=australia&ft:locale=en-US) : The `security_admin` role has been removed from the roles required to elevate to and administer Vault Console. All administrative tasks including that of viewing tools metrics across the dashboard is now available to the `sn_vault_console.vault_console_admin` [ServiceNow Otto name change](https://www.servicenow.com/docs/access?context=now-assist-vault-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Default model provider for AI assets](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. Azure OpenAI is the default model for all AI assets in ServiceNow Otto for Vault. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Vault features or functionality were removed. {#dfrn3-servicenowvault-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Vault features or functionality were deprecated. {#dfrn3-servicenowvault-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Vault. {#dfrn3-servicenowvault-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install ServiceNow Vault by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Vault is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Vault Console, ServiceNow Otto for Vault and Vault Suite by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Vault is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Vault we have noted them here. {#dfrn3-servicenowvault-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Vault we have noted them here. {#dfrn3-servicenowvault-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Vault, such as specific requirements or compliance levels. {#dfrn3-servicenowvault-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Vault we have noted them here. {#dfrn3-servicenowvault-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Vault we have noted them here. {#dfrn3-servicenowvault-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Manage and monitor cloud encryption metrics. * Get AI guidance using the Ask Now Assist panel in Vault console. * Use guided setup to begin autoclassifying sensitive data within [Financial Services](https://www.servicenow.com/docs/access?context=fso-overview&family=zurich&ft:locale=en-US) and [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&family=zurich&ft:locale=en-US) applications. * Monitor and review critical sensitive data metrics from the centralized ServiceNow Vault Console dashboard. * Navigate between security tools efficiently using the ServiceNow Vault Console dashboard. See [ServiceNow Vault](https://www.servicenow.com/docs/access?context=servicenow-vault-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * The `security_admin` role no longer appears on the elevated roles list required for Vault Console administration. This change was made to conform with the principle of least privilege, ensuring administrators only elevate to roles they actually need. * Starting with [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US), Now Assist for Vault is now ServiceNow Otto for Vault. Access AI-powered security capabilities within Vault Console with the [ServiceNow Otto for Vault](https://www.servicenow.com/docs/access?context=now-assist-vault-landing&family=australia&ft:locale=en-US) application. This change reflects the evolution of AI assistance features while existing entitlements remain unchanged. Check your entitlements to determine access to specific features. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Receive the full value of your ServiceNow Vault subscription with the new Vault Suite, which installs the complete set of paid ServiceNow Vault capabilities, including Vault Console, Field Encryption, Zero Trust Access, Log Export Service, and Cloud Encryption, on entitled instances. * Begin exporting security and audit logs from your instance by default with a preconfigured Log Export Service topic and curated log sources. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Enhance your security posture by securing the data in your custom applications with Ask Now Assist. * Surface sensitive data access by users automatically by leveraging Now Assist to configure, audit, and summarize your Access Observer logs. [Early availability](https://www.servicenow.com/docs/access?context=australia-all-other-fixes&family=australia&ft:locale=en-US) * Identify potential threats and data leaks using the new AI Insights section within the ServiceNow Vault console dashboard. * Use guided setup to begin autoclassifying sensitive data within your custom applications. See [ServiceNow Vault](https://www.servicenow.com/docs/access?context=servicenow-vault-landing&family=australia&ft:locale=en-US) for more information. | [ ]