--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Service Observability release notes for upgrades from Zurich to Australia # Combined Service Observability release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Observability release notes for upgrades from Zurich to Australia This consolidated document provides ServiceNow customers with a comprehensive summary of Service Observability updates and changes from the Zurich release through to Australia. It is designed to help you prepare effectively for your upgrade by highlighting key new features, changes, and important upgrade considerations across releases. Show full answer Show less ## Important Upgrade Information * Before upgrading to Australia, ensure you complete all relevant pre- and post-upgrade tasks detailed in the notes. * For Zurich, users with the `sncsowsvcobs.manager` role must belong to user groups of type `srm`. * There were no updates or changes introduced specifically in the Australia release for Service Observability. ## New Features Introduced (Zurich to Australia) * **Support for Health Log Analytics (HLA) Data:** Add service-related log data to dashboards to enhance observability insights. * **Enhanced Data Mapping:** Use data mapping tags as template variables in chart queries and select any field on a service (including custom fields) as variables for data mapping. * **Expanded Integrations with APM Vendors:** Integrate with more third-party APM tools such as SolarWinds on-premise, Amazon CloudWatch, Microsoft Azure Monitor, Splunk Observability, AppDynamics, Prometheus, and Dynatrace process groups. * **ServiceNow AI Platform Data:** Incorporate problem records and business application data scoped to the service under investigation into dashboards. * **Full Vendor Queries Support:** Recreate any supported vendor time series chart with template variables for entities and time ranges, and import selected charts directly from AWS and Azure APM dashboards. * **Additional Service Types:** Map all service offering types to APM data, not limited to those with a technical service parent. * **Testing Data Mappings:** Validate your data mappings before using them in charts and dashboards to ensure accuracy. * **Improved Data Source Connection Flow:** Create APM connections directly within Service Observability without switching contexts. ## Changes and Enhancements * **Chart Metadata Improvements:** Charts now feature more detailed axis labels for better clarity. * **Unified Data Mapping UI:** Create and test your data mappings within a single interface for efficiency. * **Coral Theme Introduction:** A new default theme offering a brand-neutral, fresh look for portals, web, and mobile experiences with Next Experience or Core UI enabled. * **Dark Theme Option:** Available for web and mobile to reduce eye strain and improve readability, aligned with accessibility best practices. ## Removed and Deprecated Features No features or functionality were removed or deprecated between Zurich and Australia releases. ## Activation and Additional Information * **Activation:** Service Observability must be installed by requesting it from the ServiceNow Store. This is the official channel for acquiring and managing the application. * No additional browser requirements or localization changes were introduced. * Accessibility enhancements include the new dark theme option to support usability. ## Key Benefits for ServiceNow Customers * Access deeper and more customizable observability insights by integrating a broader range of APM tools and ServiceNow AI data. * Streamline dashboard creation with enhanced data mapping capabilities and testing features, ensuring data accuracy and relevance. * Enjoy improved usability and visual experience through updated themes and a unified user interface. * Simplify upgrade planning by following clear pre- and post-upgrade instructions and understanding what has changed or remained consistent between releases. Consolidated page of all release notes for Service Observability from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Observability release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Observability to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceobservability-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : If you have the snc_sow_svcobs.manager role, you must belong to a user groups with a type of `srm`. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Service Observability. {#dfrn3-serviceobservability-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Support for HLA data in Service Observability dashboards](https://www.servicenow.com/docs/access?context=display-hla-data-on-a-dashboard&family=zurich&ft:locale=en-US) : As of 1.10, add service-related log data to your dashboards. [Use data mapping tags as variables in a chart's query](https://www.servicenow.com/docs/access?context=service-observability-template-variables&family=zurich&ft:locale=en-US) : As of 1.10, key/tags used in a data mapping can also be used as a template variable in a chart's query. [Use any field on a service as a variable in your data mapping query](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : As of 1.10, when creating a data mapping, if your key represents a service, for convenience a drop down shows fields from the corresponding CI for the service, including custom fields, that can be used as a variable. [New Service Observability integrations](https://www.servicenow.com/docs/access?context=exploring-service-observability&family=zurich&ft:locale=en-US) : Integrate with more APM vendors to bring third-party data into Service Observability dashboards. New integrations for this release include: * SolarWinds on-premise * Amazon CloudWatch * Microsoft Azure Monitor * Splunk Observability * As of 1.10, AppDynamics * As of 1.10, Prometheus * As of 1.10, support for Dynatrace process and process groups [Support for additional ServiceNow AI Platform data in Service Observability dashboards](https://www.servicenow.com/docs/access?context=edit-sn-based-charts&family=zurich&ft:locale=en-US) : Add data from problem records and business app records to your dashboards. The data displayed is scoped to the service being investigated. [Support for full vendor queries](https://www.servicenow.com/docs/access?context=customize-service-observability-dashboard-templates&family=zurich&ft:locale=en-US) : Recreate any supported vendor time series chart in your Service Observability dashboard using full queries and template variables to represent entities and start and end times.As of 1.10, import selected charts from an existing AWS or Azure APM dashboard. [Additional service types](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : Map all service offering types to APM data instead of just the types that have a technical service as a parent. [Test your data mapping](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : As of 1.10, you can test your data mapping before using it to create charts and dashboards. [Improved data source connection flow](https://www.servicenow.com/docs/access?context=connect-an-observability-data-source&family=zurich&ft:locale=en-US) : Create APM connections without leaving the SOW. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Service Observability features. {#dfrn3-serviceobservability-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Improved chart metadata](https://www.servicenow.com/docs/access?context=using-service-observability&family=zurich&ft:locale=en-US) : As of 1.10, charts have been improved to provide more detailed axis labels. [Improved data mapping UI](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : As of 1.10, you can now create and test your data mapping in the same UI. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Service Observability features or functionality were removed. {#dfrn3-serviceobservability-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Service Observability features or functionality were deprecated. {#dfrn3-serviceobservability-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Observability. {#dfrn3-serviceobservability-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Service Observability by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Service Observability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Observability, such as specific requirements or compliance levels. {#dfrn3-serviceobservability-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Integrate with a number of new application performance management (APM) vendors. * Add service-scoped ServiceNow AI Platform charts to Service Observability dashboards, including charts from MetricBaseand as of 1.10, Health Log Analytics (HLA). * Customize your Service Observability dashboards to add more advanced charts using full vendor queries and template variables. As of 1.10, you can directly import charts from AWS and Azure. * Create dashboards for additional service types. * Connect to data sources efficiently with an improved flow. * As of 1.10, test your data mappings before using them to create charts and dashboards. * As of 1.10, use any field on a service as a tag key value in a data mapping and then use that tag as a variable in your chart queries. See [Service Observability](https://www.servicenow.com/docs/access?context=service-observability&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]