--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Service Reliability Management release notes for upgrades from Zurich to Australia # Combined Service Reliability Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Reliability Management release notes for upgrades from Zurich to Australia This consolidated release notes document covers all updates and changes in Service Reliability Management (SRM) for ServiceNow customers upgrading from the Zurich release family to Australia. It provides a comprehensive view of new features, changes, removals, deprecations, activation, and other important upgrade-related information to help customers prepare and manage their SRM environments effectively. Show full answer Show less ## Key Features Introduced Between Zurich and Australia * **Auto-generate SLOs for SRM Services:** Using the *ServiceNow Otto for ITOM* plugin, the SLO creator agent automatically generates service level objectives (SLOs) by analyzing incidents, alerts, and outages, accelerating SLO adoption and reliability tracking. * **Remove a Service:** Starting in version 6.5.0, customers can remove services from SRM monitoring to keep data relevant. Removed services stay in the CMDB and can be re-added anytime. * **Outage-Based SLIs:** Also from version 6.5.0, outage-based service level indicators (SLIs) track actual downtime and customer impact, complementing alert-based SLIs for comprehensive reliability insights. * **Notification Destinations:** Notifications about error budget policy violations can be sent to destinations like Microsoft Teams, enabling real-time alerts within collaboration channels and easy access back to SRM for investigation. * **Service Reliability Dashboard:** Enhancements allow monitoring of service performance via interactive charts, an improved SLO table, and multiple visualizations to track error budgets and identify issues across services. * **Customizable Team Approval Settings:** More flexible governance by assigning different approval teams for new and existing requests, fully manageable via the Service Operations Workspace Admin Center without manual Catalog Builder setup. ## Changes to Existing Features * **SLO Work Notes:** From version 6.6.1, SLOs include work notes visible in the Activity panel, consolidating manual and automated changes for better traceability. * **Microsoft Teams Notifications:** In version 6.5.0, error budget violation notifications now use a button for direct access to the relevant SLO in SRM, improving user experience. * **Service Class Renaming:** "Application service" and "technical service" renamed to "service instance" and "technology management service," aligning with updated naming standards. * **SLO Table View:** Redesigned in version 6.5.0 for improved readability and easier navigation on the Reliability metrics tab. * **Navigation Updates:** Icons for Integrations Launchpad and Alert Automation were moved under the ITOM Admin Experience icon in the Service Operations Workspace for streamlined access. * **Service Reliability Dashboard:** The High burn rate chart now links to a chart view rather than a list view to better visualize SLO performance. * **Coral Theme:** Introduced as the default theme for new portals, web, and mobile experiences with Next Experience or Core UI enabled, including a dark theme option to improve readability and reduce eye strain. ## Removals and Deprecations No features or functionalities were removed or deprecated between Zurich and Australia for Service Reliability Management. ## Activation and Additional Information * **Activation:** SRM or ITOM Mobile Agent can be installed via the ServiceNow Store. Customers should review activation instructions and version history there. * **Browser and Accessibility:** No new browser requirements were introduced. Accessibility enhancements include a dark theme option within the Coral theme. * **Localization:** No updates or specific localization considerations were noted. ## Practical Benefits for ServiceNow Customers * Accelerate service reliability tracking with automated SLO generation. * Maintain relevant monitoring data by removing obsolete services from SRM views. * Gain a fuller understanding of service health with outage-based SLIs alongside alert-based SLIs. * Improve team communication through integrated notifications in collaboration tools like Microsoft Teams. * Monitor and manage service performance effectively using enhanced dashboards and visualizations. * Customize approval workflows easily to align with your team's governance needs. * Benefit from improved UI and navigation with updated themes and streamlined access to key SRM tools. Consolidated page of all release notes for Service Reliability Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Reliability Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Reliability Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicereliabilitymanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Service Reliability Management. {#dfrn3-servicereliabilitymanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Auto-generate SLOs for SRM services](https://www.servicenow.com/docs/access?context=now-assist-itom-manage-generated-slos&family=zurich&ft:locale=en-US) : Use the SLO creator agent to generate SLOs for your SRM services. This capability is available with the ServiceNow Otto for ITOM plugin. The agent analyzes incidents, alerts, and outage events to automatically create SLOs, helping teams adopt SLOs faster and track service reliability. [Remove a service](https://www.servicenow.com/docs/access?context=sr-remove-service&family=zurich&ft:locale=en-US) : Starting in version 6.5.0, remove a service from SRM when you no longer need to track or monitor its reliability. Removing a service clears it from SRM views, including the Service page and Service reliability dashboard. The service remains in the Configuration Management Database (CMDB), and you can add it back to SRM at any time. [Create outage-based SLIs](https://www.servicenow.com/docs/access?context=sr-create-slo-sli&family=zurich&ft:locale=en-US) : Starting in version 6.5.0, add outage-based SLIs to track real downtime and customer impact. Use them with existing alert-based SLIs for a broader view of reliability. The flow for creating service level objectives (SLOs), SLIs, and error budget policies is also improved to simplify setup. [Keep teams informed with notification destinations](https://www.servicenow.com/docs/access?context=create-notification-destination&family=zurich&ft:locale=en-US) : Send notifications about error budget policy violations to notification destinations. The first supported destination is Microsoft Teams, which lets you post details in specific channels and link back to SRM for further investigation. [Monitor service reliability in a dashboard](https://www.servicenow.com/docs/access?context=sr-service-dashboard-visualizations&family=zurich&ft:locale=en-US) : Use the Service reliability dashboard to monitor and manage service performance. The dashboard offers multiple visualizations to help you track error budgets, monitor SLOs, and identify issues across your services. Starting in version 6.4.1, monitor reliability using interactive charts and a new service level objective (SLO) table in the Service reliability dashboard. [Customize team approval settings](https://www.servicenow.com/docs/access?context=sr-add-approval-teams&family=zurich&ft:locale=en-US) : Customize team governance with more flexibility and less manual effort. You can assign different approval teams for new and existing team requests. The customization options are also fully available in the Service Operations Workspace Admin Center and no longer require manual setup in the Catalog Builder. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Service Reliability Management features. {#dfrn3-servicereliabilitymanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Work notes for SLOs](https://www.servicenow.com/docs/access?context=sr-view-slo&family=zurich&ft:locale=en-US) : In version 6.6.1, SLOs include work notes on the Details tab. Posted work notes are visible in the Activity panel, providing a unified view of both manual and automated SLO changes. [Microsoft Teams notification update](https://www.servicenow.com/docs/access?context=srm-notifications-messages&family=zurich&ft:locale=en-US) : In version 6.5.0, the error budget policy violation notification in Microsoft Teams now includes a button instead of a text link. The new button makes it easier to open the relevant SLO directly in SRM. [New service class names](https://www.servicenow.com/docs/access?context=sr-work-services&family=zurich&ft:locale=en-US) : In version 6.5.0, application service and technical service are now called service instance and technology management service. The terminology update aligns with current naming standards. [Enhanced SLO table view](https://www.servicenow.com/docs/access?context=sr-work-SLI-SLO&family=zurich&ft:locale=en-US) : In version 6.5.0, the Service level objectives table on the SRM Reliability metrics tab has a new layout, which improves readability and navigation. [New navigation for Integrations Launchpad and Alert Automation](https://www.servicenow.com/docs/access?context=sr-work-integrations&family=zurich&ft:locale=en-US) : In version 6.5.0, the icons for Integrations Launchpad and Alert Automation have been removed from the primary navigation. You can now access them under the ITOM Admin Experience icon in the Service Operations Workspace. [Updated Service reliability dashboard](https://www.servicenow.com/docs/access?context=sr-service-dashboard-visualizations&family=zurich&ft:locale=en-US) : In version 6.5.0, the High burn rate chart now links to a chart view instead of a list view. The new link helps you better visualize and explore SLO performance. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Service Reliability Management features or functionality were removed. {#dfrn3-servicereliabilitymanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Service Reliability Management features or functionality were deprecated. {#dfrn3-servicereliabilitymanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Reliability Management. {#dfrn3-servicereliabilitymanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: SRM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Reliability Management, such as specific requirements or compliance levels. {#dfrn3-servicereliabilitymanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Auto-generate service level objectives (SLOs) to help teams track service reliability in SRM. * Starting in version 6.5.0, remove unneeded services from SRM to keep your monitoring data relevant. * Starting in version 6.5.0, track real downtime and customer impact with outage-based service level indicators (SLIs). * Get timely error budget updates that reflect the impact of ongoing, open alerts. * Track, manage, and visualize service performance with the Service reliability dashboard. See [Service Reliability Management](https://www.servicenow.com/docs/access?context=sr-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]