--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Service Reliability Management release notes for upgrades from Zurich to Australia # Combined Service Reliability Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Reliability Management Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with key information about Service Reliability Management (SRM) updates from the Zurich release family through to Australia. It highlights new features, changes, and important upgrade considerations to help you prepare for and manage the upgrade process efficiently. Notably, the Australia release itself contains no updates for SRM. Show full answer Show less ## Key Features Introduced Since Zurich * **Auto-generate SLOs:** The SLO creator agent (available via the ServiceNow Otto for ITOM plugin) automatically generates Service Level Objectives (SLOs) by analyzing incidents, alerts, and outages, accelerating SLO adoption. * **Remove Services:** From version 6.5.0, you can remove services from SRM monitoring to keep views and dashboards relevant. Removed services remain in the CMDB and can be re-added anytime. * **Outage-based SLIs:** Also starting in 6.5.0, outage-based Service Level Indicators (SLIs) enable tracking of real downtime and customer impact, complementing alert-based SLIs for a comprehensive reliability overview. * **Improved SLO, SLI, and Error Budget Setup:** A streamlined flow simplifies the creation and management of SLOs, SLIs, and error budget policies. * **Notification Destinations:** Error budget policy violation notifications can be sent to Microsoft Teams channels, enhancing team awareness and enabling quick link-back to SRM investigations. * **Service Reliability Dashboard:** The dashboard provides interactive charts and an improved SLO table (from version 6.4.1) to monitor service performance, error budgets, and identify issues effectively. * **Team Approval Customization:** Flexible team governance allows different approval teams for new versus existing requests, fully configurable via the Service Operations Workspace Admin Center without manual Catalog Builder setup. ## Key Changes Since Zurich * **Work Notes on SLOs:** Version 6.6.1 adds work notes visible on the Details tab and Activity panel, unifying manual and automated SLO change tracking. * **Microsoft Teams Notifications:** Error budget violation alerts now feature a direct-action button, improving navigation to relevant SLOs. * **Terminology Updates:** "Application service" and "technical service" are renamed to "service instance" and "technology management service" to align with current standards. * **Enhanced SLO Table:** The SLO table layout on the Reliability metrics tab was improved for better readability and navigation. * **Navigation Updates:** Integrations Launchpad and Alert Automation are now accessible via the ITOM Admin Experience icon in Service Operations Workspace rather than primary navigation icons. * **Updated Dashboard Charts:** The High burn rate chart links to a chart view for enhanced data visualization. * **Coral Theme:** Introduced as the new default theme for portal, web, and mobile experiences with Next Experience or Core UI enabled, offering a fresh, brand-neutral look and a dark theme option to improve readability and reduce eye strain. ## Upgrade and Activation Considerations Before upgrading to Australia, review and complete any pre- and post-upgrade tasks as appropriate. There are no additional activation or browser requirements changes between Zurich and Australia for SRM. The Service Reliability Management application and ITOM Mobile Agent are available through the ServiceNow Store. ## Removed and Deprecated Features No features or functionality were removed or deprecated in SRM between Zurich and Australia releases. ## Accessibility and Localization The new Coral theme supports a dark mode option to enhance accessibility by reducing eye strain. No additional localization updates were introduced. ## Practical Impact for ServiceNow Customers These updates enable your teams to automate SLO creation, better track service reliability through outage-based indicators, and customize governance workflows with enhanced approval flexibility. Enhanced dashboards and Microsoft Teams integration improve monitoring and communication around service performance and error budgets. The refreshed UI and navigation updates contribute to a more intuitive user experience, facilitating smoother SRM adoption and management. Consolidated page of all release notes for Service Reliability Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Reliability Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Reliability Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicereliabilitymanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Service Reliability Management. {#dfrn3-servicereliabilitymanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Auto-generate SLOs for SRM services](https://www.servicenow.com/docs/access?context=now-assist-itom-manage-generated-slos&family=zurich&ft:locale=en-US) : Use the SLO creator agent to generate SLOs for your SRM services. This capability is available with the ServiceNow Otto for ITOM plugin. The agent analyzes incidents, alerts, and outage events to automatically create SLOs, helping teams adopt SLOs faster and track service reliability. [Remove a service](https://www.servicenow.com/docs/access?context=sr-remove-service&family=zurich&ft:locale=en-US) : Starting in version 6.5.0, remove a service from SRM when you no longer need to track or monitor its reliability. Removing a service clears it from SRM views, including the Service page and Service reliability dashboard. The service remains in the Configuration Management Database (CMDB), and you can add it back to SRM at any time. [Create outage-based SLIs](https://www.servicenow.com/docs/access?context=sr-create-slo-sli&family=zurich&ft:locale=en-US) : Starting in version 6.5.0, add outage-based SLIs to track real downtime and customer impact. Use them with existing alert-based SLIs for a broader view of reliability. The flow for creating service level objectives (SLOs), SLIs, and error budget policies is also improved to simplify setup. [Keep teams informed with notification destinations](https://www.servicenow.com/docs/access?context=create-notification-destination&family=zurich&ft:locale=en-US) : Send notifications about error budget policy violations to notification destinations. The first supported destination is Microsoft Teams, which lets you post details in specific channels and link back to SRM for further investigation. [Monitor service reliability in a dashboard](https://www.servicenow.com/docs/access?context=sr-service-dashboard-visualizations&family=zurich&ft:locale=en-US) : Use the Service reliability dashboard to monitor and manage service performance. The dashboard offers multiple visualizations to help you track error budgets, monitor SLOs, and identify issues across your services. Starting in version 6.4.1, monitor reliability using interactive charts and a new service level objective (SLO) table in the Service reliability dashboard. [Customize team approval settings](https://www.servicenow.com/docs/access?context=sr-add-approval-teams&family=zurich&ft:locale=en-US) : Customize team governance with more flexibility and less manual effort. You can assign different approval teams for new and existing team requests. The customization options are also fully available in the Service Operations Workspace Admin Center and no longer require manual setup in the Catalog Builder. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Service Reliability Management features. {#dfrn3-servicereliabilitymanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Work notes for SLOs](https://www.servicenow.com/docs/access?context=sr-view-slo&family=zurich&ft:locale=en-US) : In version 6.6.1, SLOs include work notes on the Details tab. Posted work notes are visible in the Activity panel, providing a unified view of both manual and automated SLO changes. [Microsoft Teams notification update](https://www.servicenow.com/docs/access?context=srm-notifications-messages&family=zurich&ft:locale=en-US) : In version 6.5.0, the error budget policy violation notification in Microsoft Teams now includes a button instead of a text link. The new button makes it easier to open the relevant SLO directly in SRM. [New service class names](https://www.servicenow.com/docs/access?context=sr-work-services&family=zurich&ft:locale=en-US) : In version 6.5.0, application service and technical service are now called service instance and technology management service. The terminology update aligns with current naming standards. [Enhanced SLO table view](https://www.servicenow.com/docs/access?context=sr-work-SLI-SLO&family=zurich&ft:locale=en-US) : In version 6.5.0, the Service level objectives table on the SRM Reliability metrics tab has a new layout, which improves readability and navigation. [New navigation for Integrations Launchpad and Alert Automation](https://www.servicenow.com/docs/access?context=sr-work-integrations&family=zurich&ft:locale=en-US) : In version 6.5.0, the icons for Integrations Launchpad and Alert Automation have been removed from the primary navigation. You can now access them under the ITOM Admin Experience icon in the Service Operations Workspace. [Updated Service reliability dashboard](https://www.servicenow.com/docs/access?context=sr-service-dashboard-visualizations&family=zurich&ft:locale=en-US) : In version 6.5.0, the High burn rate chart now links to a chart view instead of a list view. The new link helps you better visualize and explore SLO performance. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Service Reliability Management features or functionality were removed. {#dfrn3-servicereliabilitymanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Service Reliability Management features or functionality were deprecated. {#dfrn3-servicereliabilitymanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Reliability Management. {#dfrn3-servicereliabilitymanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: SRM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Reliability Management, such as specific requirements or compliance levels. {#dfrn3-servicereliabilitymanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Reliability Management we have noted them here. {#dfrn3-servicereliabilitymanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Auto-generate service level objectives (SLOs) to help teams track service reliability in SRM. * Starting in version 6.5.0, remove unneeded services from SRM to keep your monitoring data relevant. * Starting in version 6.5.0, track real downtime and customer impact with outage-based service level indicators (SLIs). * Get timely error budget updates that reflect the impact of ongoing, open alerts. * Track, manage, and visualize service performance with the Service reliability dashboard. See [Service Reliability Management](https://www.servicenow.com/docs/access?context=sr-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]