--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Sidebar release notes for upgrades from Zurich to Australia # Combined Sidebar release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sidebar Release Notes for Upgrades from Zurich to Australia This consolidated summary provides ServiceNow customers with essential information about Sidebar enhancements and upgrade considerations from the Zurich release family through to Australia. It combines release notes across multiple versions to help you prepare for and understand changes, new features, and activation requirements related to Sidebar. Show full answer Show less ## Key Features * **Threaded Replies (Zurich)**: Enables responding to Sidebar messages using threaded replies, keeping main discussions clear and uncluttered. * **Customizable Subject Titles (Australia)**: Allows replacement of the default short description in Sidebar discussion subjects with any field from the associated record, enhancing clarity and context. * **Dynamic Window Framework (Australia)**: Introduces the ability to move and resize the Sidebar chat window, providing a more flexible and user-friendly interface. * **Standalone Discussions (Australia)**: Supports creating Sidebar discussions independent of any specific record, enabling broader collaboration scenarios. ## Upgrade and Activation Information * **Pre- and Post-Upgrade Tasks**: Customers should review and complete necessary tasks before and after upgrading to the Australia release. * **Activation**: Sidebar is a ServiceNow AI Platform feature included in the Omni-Experience Standard Feature Set. It is active by default in Australia. Sidebar is available through the ServiceNow Store. ## Changes, Removals, and Deprecations No features or functionality were changed, removed, or deprecated between Zurich and Australia releases for Sidebar. ## Additional Considerations * **Browser, Accessibility, and Localization**: No updates or changes were introduced regarding browser requirements, accessibility compliance, or localization for Sidebar between Zurich and Australia. * **Clutter Prevention**: Threaded replies help prevent discussion clutter, enhancing communication clarity. ## What to Expect After upgrading to Australia, you can expect Sidebar to offer enhanced interaction capabilities such as customizable discussion subjects and a flexible chat window experience, all while maintaining its core functionality with no removals or deprecated features. Activation is streamlined as Sidebar is enabled by default, simplifying deployment and use. Consolidated page of all release notes for Sidebar from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sidebar release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sidebar to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sidebar-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Sidebar. {#dfrn3-sidebar-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) : Use threaded replies to answer Sidebar messages without adding clutter to the main discussion. | | Australia | [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) : Customize the subject title for Sidebar discussions by replacing the default short description with any field from the record. [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) : Move and resize the Sidebar chat window using the dynamic window framework. [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) : Create a standalone Sidebar discussion that is not tied to a specific record. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Sidebar features. {#dfrn3-sidebar-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Sidebar features or functionality were removed. {#dfrn3-sidebar-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Sidebar features or functionality were deprecated. {#dfrn3-sidebar-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Sidebar. {#dfrn3-sidebar-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Sidebar is a ServiceNow AI Platform feature part of the Omni-Experience Standard Feature Set. For details, see [Installing Sidebar](https://www.servicenow.com/docs/access?context=install-sidebar&family=zurich&ft:locale=en-US). Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Sidebar is a ServiceNow AI Platform feature that is active by default. Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sidebar, such as specific requirements or compliance levels. {#dfrn3-sidebar-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Prevent Sidebar discussions from becoming cluttered by using threaded replies when responding to messages. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Move and resize the chat window using the Sidebar new dynamic window framework. * Create standalone Sidebar discussions. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) for more information. | [ ]