--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Sidebar release notes for upgrades from Zurich to Australia # Combined Sidebar release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sidebar release notes for upgrades from Zurich to Australia This consolidated guide provides ServiceNow customers with essential information about the Sidebar feature upgrades from the Zurich release family to Australia. It includes new features, changes, activation details, and important upgrade tasks to help you prepare and manage your Sidebar experience effectively. Show full answer Show less ## New features * **Threaded replies (Zurich):** Enables responding to Sidebar messages in threads, reducing clutter in main discussions. * **Customizable subject titles (Australia):** Allows replacing the default short description in Sidebar discussions with any field from the related record for easier identification. * **Dynamic chat window controls (Australia):** Provides the ability to move and resize the Sidebar chat window using a dynamic window framework, enhancing user interface flexibility. * **Standalone discussions (Australia):** Supports creating Sidebar discussions that are independent of specific records, enabling broader collaboration scenarios. ## Changes and removals There were no changes or removals to Sidebar features between Zurich and Australia releases. ## Activation information * **Zurich:** Sidebar is part of the ServiceNow AI Platform within the Omni-Experience Standard Feature Set and requires installation from the ServiceNow Store. * **Australia:** Sidebar is enabled by default as a ServiceNow AI Platform feature and remains available through the ServiceNow Store. ## Additional considerations * There are no new requirements, browser specifications, accessibility updates, or localization changes between Zurich and Australia for Sidebar. ## Practical implications for ServiceNow customers When upgrading to Australia, expect enhanced Sidebar usability with threaded replies from Zurich, improved discussion customization, and a more flexible chat window interface. Sidebar activation is streamlined, being enabled by default in Australia. No deprecated or removed features require remediation. This ensures a smooth transition and enriched collaboration capabilities within your ServiceNow environment. Consolidated page of all release notes for Sidebar from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sidebar release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sidebar to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sidebar-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Sidebar. {#dfrn3-sidebar-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) : Use threaded replies to answer Sidebar messages without adding clutter to the main discussion. | | Australia | [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) : Customize the subject title for Sidebar discussions by replacing the default short description with any field from the record. [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) : Move and resize the Sidebar chat window using the dynamic window framework. [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) : Create a standalone Sidebar discussion that is not tied to a specific record. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Sidebar features. {#dfrn3-sidebar-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Sidebar features or functionality were removed. {#dfrn3-sidebar-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Sidebar features or functionality were deprecated. {#dfrn3-sidebar-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Sidebar. {#dfrn3-sidebar-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Sidebar is a ServiceNow AI Platform feature part of the Omni-Experience Standard Feature Set. For details, see [Installing Sidebar](https://www.servicenow.com/docs/access?context=install-sidebar&family=zurich&ft:locale=en-US). Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Sidebar is a ServiceNow AI Platform feature that is active by default. Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sidebar, such as specific requirements or compliance levels. {#dfrn3-sidebar-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Prevent Sidebar discussions from becoming cluttered by using threaded replies when responding to messages. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Move and resize the chat window using the Sidebar new dynamic window framework. * Create standalone Sidebar discussions. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) for more information. | [ ]