--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Skills Foundation release notes for upgrades from Zurich to Australia # Combined Skills Foundation release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Skills Foundation Release Notes for Upgrades from Zurich to Australia This consolidated release note provides essential information for ServiceNow customers upgrading the Skills Foundation application from the Zurich release to the Australia release. It highlights important upgrade tasks, new features, changes, removals, deprecations, activation procedures, additional requirements, and other relevant considerations to ensure a smooth transition and optimized use of Skills Foundation capabilities. Show full answer Show less ## Important Upgrade Information * **Pre- and Post-Upgrade Tasks:** Customers must review and complete specified tasks before and after upgrading to the Australia release. * **Zurich to Australia:** No updates or new features were introduced in the Australia release compared to Zurich. * **Data Download Restriction:** In Zurich, industry skills data cannot be downloaded as part of guided setup. ## Key Changes between Zurich and Australia Releases * **Skills Intelligence Enhancements:** The skill search functionality now uses AI Search instead of machine learning models, allowing indexing based on skill name, description, or both. * **AI Search with RAG Configuration:** Available for Pro Plus License customers with LLM integration to improve skill search capabilities. * **Multilingual Support:** Limited to languages supported by AI Search, fewer than the previous 23 languages. * **Resume Parsing:** Now conducted using Now Assist technology. * **Data Plugin Changes:** ITSM skills moved from the CDS plugin back to the seed data plugin. * **Skills Intelligence Workspace Renaming:** The application is now called Skills Workspace. * **Role Group Skill Recommendations:** Not available out-of-the-box unless custom ontology data is loaded. * **Skill Harmonization:** Duplicate skill identification relies on AI search, which may impact quality slightly. * **Skills Import:** Added integration options for SAP SuccessFactors, with imported skills processed via the harmonization pipeline. * **Career Tab Update:** Skill recommendations now derive from both employee activity-tagged skills and similar user skills. ## Deprecations and Removed Features * **Deprecated:** LinkedIn Parsing capability removed due to reliance on ML models. * **Skills Ontology:** The prebuilt skill structure with categories and definitions is no longer provided; customers must supply and import their own skills data. * **Legacy Data Science Algorithms:** Deprecated from Talent Development applications. * **No feature removals were introduced in Australia.** ## Activation and Additional Requirements * **Activation:** Skills Foundation must be installed via the ServiceNow Store. * **Required Plugins:** * Human Resources Scoped App (snhrcore) must be installed for HR and Talent job profile synchronization. * Skills Foundation (snskillsint) version 10.0 and Skills Workspace (snskillsintws) version 6.1 are required for full feature access. * HRSD integration for SAP SuccessFactors (snhrsf) depends on SuccessFactors spoke version 4.6.1-7 for importing skills data. * **Access Requests:** For earlier releases, approval of Restricted Caller Access (RCA) messages is necessary to update and re-import plugins. ## Highlight Information * Skills Intelligence application was renamed to Skills Foundation. * AI search replaces machine learning models for improved skill search efficiency. * Automatic synchronization of HR job profiles and Talent job profiles occurs when employees join or change positions, requiring the HR Scoped App. * Integration with SAP SuccessFactors enables importing user skills to support Growth Experiences and enhance adoption, but only for customers using Job Profile Builder (not Talent Intelligence Hub). Consolidated page of all release notes for Skills Foundation from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Skills Foundation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Skills Foundation to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-skillsfoundation-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : You cannot download industry skills data as part of the guided setup. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Skills Foundation. {#dfrn3-skillsfoundation-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Skills Foundation features. {#dfrn3-skillsfoundation-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Skills Intelligence](https://www.servicenow.com/docs/access?context=skills-intelligence&family=zurich&ft:locale=en-US) : Skills search is powered by AI Search capability instead of machine learning models. You can configure the skill search to be indexed based on the skill name or description or both. For Pro Plus License (i.e. LLM Integration) customers, AI search with RAG configuration is provided to power skill search.Multilingual skill support is limited to the languages supported by AI Search, which is fewer than the previously supported 23 languages.Resume parsing is done using Now Assist.ITSM skills previously stored in the CDS plugin were moved back to the seed data plugin. [Skills Intelligence Workspace](https://www.servicenow.com/docs/access?context=skills-intelligence-workspace&family=zurich&ft:locale=en-US) : The application name Skills Intelligence Workspace has been changed to Skills Workspace.Role group skill recommendations will not be readily available unless you load your own ontology data to the industry plugin.In Skill Harmonization, duplicate skills identification relies on AI search instead of ML models, which will have some quality impact in identifying duplicates.In Skills Import, two new integration options are added for SAP SuccessFactors and skills and user skills imported go through harmonization pipeline. [Career tab in Employee Center](https://www.servicenow.com/docs/access?context=manage-skills-profile&family=zurich&ft:locale=en-US) : In the Career tab, the recommended skills source is now derived both from skills that are tagged to activities that employees has been pursuing and from similar user skills. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Skills Foundation features or functionality were removed. {#dfrn3-skillsfoundation-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Skills Foundation features or functionality were deprecated. {#dfrn3-skillsfoundation-summary__entry__26} | Release | Release notes | |-|-| | Zurich | * The LinkedIn Parsing capability is not supported because it is based on ML models. * The skills ontology, which contained skill structure with categories and definition, is no longer provided. Supply your own skills data and import it into the Skills Foundation application. * Legacy Data Science algorithms from Talent Development applications. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Skills Foundation. {#dfrn3-skillsfoundation-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Skills Foundation by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Skills Foundation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Skills Foundation we have noted them here. {#dfrn3-skillsfoundation-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : * The Human Resources Scoped App (sn_hr_core) plugin on Australia family release must be installed for HR profile and Talent job profile synchronization. Note: For earlier releases, you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request. Approve the message and re-import the plugin manually. * The Skills foundation (sn_skills_int) v 10.0 for the skills foundation features. * The Skills Workspace plugin (sn_skills_int_ws) v 6.1 must be installed to access the workspace experience. * HRSD integration for SAP SuccessFactors (sn_hr_sf) Plugin which depends on SuccessFactors (sn_successfactors) spoke v 4.6.1-7 to fetch skills and user skills data. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Skills Foundation we have noted them here. {#dfrn3-skillsfoundation-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Skills Foundation, such as specific requirements or compliance levels. {#dfrn3-skillsfoundation-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Skills Foundation we have noted them here. {#dfrn3-skillsfoundation-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Skills Foundation we have noted them here. {#dfrn3-skillsfoundation-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * The Skills Intelligence application name has been changed to Skills Foundation. * The skills ontology, which contained skill structure with categories and definition, is no longer provided. Supply your own skills data and import it into the Skills Foundation application. * Efficient skill search mechanism is provided by replacing machine learning models with AI search and AI search with RAG configuration for Pro Plus License (i.e. LLM Integration) customers. * Automatic HR job profile and Talent job profile synchronization when a new employee joins the organization, or an existing employee changes position. You must have Human Resources Scoped App (sn_hr_core) installed for this feature to work. * Integration between SAP SuccessFactors and ServiceNow enables customers to import skills and user skills into ServiceNow, unlocking Growth Experiences features and driving higher adoption. The integration feature will only work for the customers who are using Job Profile Builder and will not work for those who are using Talent Intelligence Hub. See [Skills Intelligence](https://www.servicenow.com/docs/access?context=skills-intelligence&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]