--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Software Asset Management release notes for upgrades from Zurich to Australia # Combined Software Asset Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 27 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Software Asset Management release notes for upgrades from Zurich to Australia This consolidated release notes document guides ServiceNow customers through the Software Asset Management (SAM) upgrades from Zurich to Australia releases. It provides essential upgrade information, new features, changes, deprecations, and activation instructions to help customers prepare for and optimize their SAM environment. Show full answer Show less The notes cover key enhancements in license reclamation, SaaS integrations, reporting, automation, and AI-driven capabilities, enabling better license compliance, cost optimization, and streamlined asset management across hybrid software estates. ## Important Upgrade Information * From Zurich onward, key workflows like Reclamation and Procurement are migrated to Flow Designer flows. Customized legacy workflows are not replaced and are unsupported. * The Software Asset Workspace plugin moves to a store application; ensure compatibility when upgrading the SaaS License Management plugin. * Pre- and post-upgrade tasks must be completed as specified to enable smooth transitions. ## New Features * **Consolidated Reclamation View:** The License usage view in the Software Asset Workspace now includes a unified Reclamation tab showing candidates across all publishers, SaaS integrations, and reconciliation flows, improving visibility and efficiency. * **Enhanced SaaS Integrations:** Expanded support for Zoom Workplace, Smartsheet, Microsoft Entra ID SSO, Salesforce CRM, DocuSign, Adobe Cloud, and GitHub improves license tracking, reclamation accuracy, and compliance reporting. * **Publisher Packs and Virtualization Support:** Microsoft and VMware publisher packs now enable license management for Hyper-V virtualization, cluster deployments, SQL Server high availability, and VMware vSphere suites, ensuring compliance with complex licensing models. * **Advanced AI and Automation:** AI-powered software spend transaction classification, entitlement import error resolution, contract metadata extraction, and automated Microsoft 365 license assignment reduce manual effort and increase accuracy. * **Improved CMDB Data Quality and Lifecycle Management:** Tools to audit and remediate CMDB inconsistencies support better asset lifecycle tracking and risk management. * **Faster Updates and Reporting:** Twice-weekly Content Library shipments, enhanced dashboards, flexible Effective License Position reporting, and guided playbooks for lifecycle reporting enhance decision-making and compliance readiness. * **Product Hub and Configuration Console (Australia Patch 7+):** Simplify SAM onboarding and setup via centralized application management and a one-stop configuration console with AI conversational interfaces. * **New AI Experience Branding:** ServiceNow Otto introduces a conversational AI platform with agentic workflows and multimodal interactions, offering foundation to prime AI licensing tiers. ## Changes and Removals * The Removal Candidates tab is replaced by the Reclamation tab in the License usage view, consolidating reclamation management. * Coral theme becomes the default UI theme with a dark mode option to improve user experience. * Software Spend Detection is no longer available in Core UI and is now accessible only via Software Asset Workspace. * Granular admin roles (e.g., samadmin, samintegrator) enable delegated configuration tasks without full admin access, enhancing security. * Some UI elements and workflows have been renamed or relocated for clarity and usability. * No features were removed or deprecated in Australia; however, the reclamation workflow was deprecated starting Zurich. ## Activation and Installation * SAM activation requires enabling the Professional plugin along with the Software Asset Workspace store application. * Basic SAM capabilities activate a separate foundational plugin; the workspace application completes setup. * The classic SAM UI has limited support in Australia and later releases; customers are encouraged to adopt the Software Asset Workspace for improved experience. * Additional SAM-related applications such as SaaS License Management, IBM License Compliance, and Guided Experiences are available via ServiceNow Store. ## Additional Considerations * No changes to browser requirements or localization were introduced between Zurich and Australia releases. * The new Coral theme includes accessibility improvements such as a dark theme option to reduce eye strain. * Customers should review and follow the pre- and post-upgrade tasks to ensure a smooth transition. ## Practical Value for ServiceNow Customers By upgrading to the Australia release family, customers gain a unified, streamlined license reclamation process, richer SaaS and publisher integrations, and AI-powered automation to reduce manual workloads and improve compliance accuracy. The enhanced reporting capabilities and content updates support proactive software asset management, cost optimization, and audit readiness. The new Product Hub and Configuration Console simplify onboarding and configuration, accelerating time to value. Customers managing complex environments with virtualization, clustered deployments, or hybrid SaaS and on-premises applications will find improved license tracking and compliance tools tailored to current licensing models. The introduction of ServiceNow Otto AI capabilities enables advanced automation and insights, supporting more efficient and accurate software asset management practices. Consolidated page of all release notes for Software Asset Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Software Asset Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Software Asset Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-softwareassetmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Starting from the Zurich release, the following workflows are migrated to Flow Designer as flows: * Reclamation workflow * Procurement Process Flow - Auto allocation enabled When upgrading to the Zurich release, a fix script identifies whether the workflows were customized. If you haven't customized the workflows before the upgrade, the fix script deactivates the legacy workflows from the instance and deploys the Flow Designer flows on the instance post-upgrade. If you have customized the impacted workflows in the previous release, the fix script doesn't deploy the Flow Designer flows on the instance post-upgrade. You can view and access the impacted workflows in the instance after the upgrade. However, the deprecated workflows are considered as custom code and ServiceNow doesn't support those workflows. Starting from the Zurich release, the Software Asset Workspace plugin (com.sn_sam_workspace) is moved from the family release to the Software Asset Workspace store application. After upgrading to Zurich, the Software Asset Workspace plugin (com.sn_sam_workspace) is inactivated and the Software Asset Workspace store application (sn_sam_workspace) is enabled in the instance. When upgrading to the Software Asset Management -- SaaS License Management plugin (sn_sam_saas_int) version 16.0.6 or later in the Zurich release, verify that the Software Asset Workspace store app (sn_sam_workspace) is updated to version 9.0.4. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Software Asset Management. {#dfrn3-softwareassetmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Manage all reclamation candidates from a consolidated Reclamation tab on the License usage view in the Software Asset Workspace](https://www.servicenow.com/docs/access?context=sam-workspace-workbench&family=zurich&ft:locale=en-US) : Gain insights with a consolidated view of reclamation candidates across all publishers, SaaS integrations, installed software, and reconciliation flows. Drill down from the Reclamation tab into individual removal candidates for each publisher or integration, without switching between separate reclamation views. This enhancement gives your asset team a complete picture of reclamation opportunities across your software estate. [Manage licenses for Zoom Workplace offerings with the expanded Zoom SaaS integration](https://www.servicenow.com/docs/access?context=integrate-with-zoom&family=zurich&ft:locale=en-US) : Use the enhanced Zoom integration to recognize Zoom Workplace offerings, suite structures, and sub-products such as Meetings, Webinars, Phone, and Chat for accurate entitlement reconciliation. Identify stale users based on last login activity rather than meeting hosting history to reduce false positives during reclamation. Note: The enhanced Zoom Workplace offering is available starting from the Software Asset Management - SaaS License Management application version 16.10.0. [Improved license compliance reporting for Smartsheet SaaS integration](https://www.servicenow.com/docs/access?context=integrate-with-smartsheet&family=zurich&ft:locale=en-US) : Improve visibility and compliance reporting of Smartsheet user licenses using the assigned seat type in the Smartsheet portal. The integration now retrieves users by seat type and creates subscription records for each category independently. Note: The updated Smartsheet license reporting is supported starting from Software Asset Management - SaaS License Management (sn_sam_saas_int) version 16.9.0. [Use expanded Microsoft Entra ID Single Sign-On (SSO) license reclamation](https://www.servicenow.com/docs/access?context=saas-sso-integration&family=zurich&ft:locale=en-US) : Expand your Microsoft Entra ID SSO integrations to improve identification of inactive users and surface group-assigned users as reclamation candidates. Update SSO subscription reclamation logic to improve stale subscription detection. Note: The expanded Microsoft Entra ID capability is supported starting from Software Asset Management - SaaS License Management (sn_sam_saas_int) version 16.9.0. [Streamline the authentication process for Salesforce CRM integration](https://www.servicenow.com/docs/access?context=integrate-with-salesforce-crm&family=zurich&ft:locale=en-US) : Experience seamless data flow between the Software Asset Management application and Salesforce CRM. This updated feature supports the OAuth 2.0 Client Credentials grant type, eliminating manual authentication, and uses a secure machine-to-machine method to ensure efficient and uninterrupted data exchange. [Retrieve detailed subscription and consumption data across your entire organization with the Docusign integration](https://www.servicenow.com/docs/access?context=integrate-with-docusign-org&family=zurich&ft:locale=en-US) : Get insights into detailed subscription and consumption data across your organization by integrating Docusign with the Software Asset Management application. You can now access data at both the account and organization levels, giving you a centralized view of envelope activity and usage. This enhancement helps you better monitor Docusign consumption and optimize your license use. [Manage license compliance and optimization for Adobe Cloud services through Adobe Guided Setup](https://www.servicenow.com/docs/access?context=playbook-entitlementsetup-workspace&family=zurich&ft:locale=en-US) : Simplify setting up Adobe SaaS integration using the Adobe Guided Setup. The Guided Setup provides step-by-step guidance to set up the Adobe integration with the Software Asset Management application that supports license compliance and optimization for Adobe Cloud services. [Gain the flexibility to exclude certain SaaS subscriptions (users and subscription identifiers) from license calculations](https://www.servicenow.com/docs/access?context=subscription-exclusions&family=zurich&ft:locale=en-US) : Optimize your licensing costs with the ability to exclude certain low-value and high-volume subscriptions from ServiceNow's licensing calculations. [Optimize subscription licensing for specific SaaS offerings and editions via Single Sign-On (SSO) integrations](https://www.servicenow.com/docs/access?context=integrate-with-azure-ad&family=zurich&ft:locale=en-US) : Leverage the enhanced SSO integration that supports tracking subscriptions for specific SaaS offerings and editions. This update enables you to map SSO groups to software models for the specific offerings or editions and optimally license users based on their access. [Improve the security of Microsoft-related integrations with the enhanced support for application type permissions](https://www.servicenow.com/docs/access?context=microsoft-publisher-pack&family=zurich&ft:locale=en-US) : Enhance Microsoft SaaS integration security with the added support for application-type permissions. This feature includes SSO integration with Microsoft Entra ID, Microsoft Dynamics 365 and Power Apps, and Microsoft 365. [Monitor database memory for your SAP HANA Database with SAP HANA Database integration](https://www.servicenow.com/docs/access?context=add-sap-connection&family=zurich&ft:locale=en-US) : Manage memory allocations and licensing costs for your SAP HANA Database by integrating with the Software Asset Management application. Data populated through this approach helps in effective license reconciliation based on the peak memory usage of the SAP HANA Database. [Receive more frequent updates from the Software Asset Management Content Service](https://www.servicenow.com/docs/access?context=sam-content-updates&family=zurich&ft:locale=en-US) : Gain the benefit of twice-weekly shipments of the Content Library. This increase in the update frequency delivers faster Content Service to your ServiceNow instance. [Improve reclamation candidate selection for Microsoft 365 by considering mailbox and OneDrive sizes](https://www.servicenow.com/docs/access?context=o365-usage-activity&family=zurich&ft:locale=en-US) : Enhance the process of reclamation candidate selection for Microsoft 365 downgrade opportunities by considering three key factors: product usage, mailbox storage, and Microsoft OneDrive storage. Considering all these aspects enables more accurate and effective reclamation decisions. [Leverage the Flow Designer for reclamation workflow updates](https://www.servicenow.com/docs/access?context=reclaiming-software-sam&family=zurich&ft:locale=en-US) : Manage the reclamation process using the functionality migrated to the Flow Designer. The Flow Designer migration includes additional error handling features to enable a more intuitive and efficient way to manage the reclamation process. [Automatically identify and license Microsoft SQL Server high availability configurations](https://www.servicenow.com/docs/access?context=microsoft-sql-server-ha-configurations&family=zurich&ft:locale=en-US) : Use the Software Asset Management publisher pack for Microsoft to automatically identify and license Microsoft SQL Server deployments in high availability configurations, such as Always On availability groups. This capability enables the Software Asset Management application to automatically classify each replica within a configuration as either active or passive, resulting in more accurate license compliance for Microsoft SQL Server. [Manage licensing for Microsoft Server products on Microsoft Hyper-V virtualization technology](https://www.servicenow.com/docs/access?context=microsoft-server-licensing-hyper-v-virtualization-technology&family=zurich&ft:locale=en-US) : Use the Software Asset Management publisher pack for Microsoft to track and manage licensing for Microsoft Server products, such as Microsoft Windows Server and Microsoft SQL Server, on Microsoft Hyper-V virtualization technology. Track license usage and determine your license compliance position so that you can better optimize your licensing costs. [Apply preferred licensing assignments to Microsoft software products that are deployed on clusters](https://www.servicenow.com/docs/access?context=apply-preferred-licensing-assignments-microsoft-clusters&family=zurich&ft:locale=en-US) : Define and apply preferred cluster licensing assignments to the Microsoft software products that are deployed on your hypervisor clusters. By using a preferred cluster licensing assignment, you can choose whether you want to license these software products at either the physical host layer or the virtual layer, helping you better align with your organization's predetermined licensing strategy. Built-in validations help verify that your licensing strategy setup complies with the relevant Microsoft licensing requirements. [Manage the life-cycle risks of a software product based on its add-on or optional support](https://www.servicenow.com/docs/access?context=software-models-and-entitlements&family=zurich&ft:locale=en-US) : Gain insight into the extended life cycle of a software product when you purchase an add-on or optional support. Each time you indicate that a software product has an add-on or optional support, the Software Asset Management application extends the life-cycle dates of that product, as defined by the add-on or optional support. Use these extended life-cycle dates to identify and plan for your end-of-life (EOL) risks. [Manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP)](https://www.servicenow.com/docs/access?context=vmware-publisher-pack&family=zurich&ft:locale=en-US) : Following the updates to VMware's licensing policy, use the Software Asset Management publisher pack for VMware to track and manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP), which are updated suite-based product offerings for VMware vSphere. With these updated product offerings, you can measure compliance and optimize licensing for multiple VMware vSphere products under a single subscription. In addition, the publisher pack can account for the number of cores and the licensing minimums when calculating licensing requirements for VVS and VVEP. [Gain expanded insight into the content library information through content dashboard analytics](https://www.servicenow.com/docs/access?context=content-search-portal&family=zurich&ft:locale=en-US) : Gain in-depth information related to various content tables and trends in content change from the enhanced Content Library portal. The introduction of numeric widgets, line graphs, bar charts, and content-specific tabs provides complete visibility to content shipped and analyze content coverage. The expanded search feature with additional filter options lets you view the records for a particular period or release. [Efficiently manage user allocations in bulk using group allocations](https://www.servicenow.com/docs/access?context=group-user-allocation&family=zurich&ft:locale=en-US) : Allocate licenses to user groups instead of individual users for a software entitlement using the group allocation feature for the user-based licensing metric software. Group allocation feature enables Software Asset Management managers to streamline and manage the license allocation process efficiently. User allocation is created for the group members based on the availability of unallocated licenses. Any changes made to the composition of the user group automatically updates the license allocation. [Use the enhanced License Usage view for expanded insights on your license compliance](https://www.servicenow.com/docs/access?context=sam-workspace-workbench&family=zurich&ft:locale=en-US) : Conduct a deeper analysis of your publisher compliance using both the list view and the card view in the License usage view. You can save and share the data by exporting the list view in multiple file formats. View integrated health check results, license usage analysis, and learn why a retired or stale CI is using a license. Furthermore, to avoid clutter on the Publisher details page, software model results are only shown for software models that have entitlements. [Seamlessly continue with the entitlement import process even when PPNs are missing](https://www.servicenow.com/docs/access?context=import-entitlements-workspace&family=zurich&ft:locale=en-US) : Continue with the entitlement import process by automatically creating software models when both PPNs and software models are missing. Software models are automatically generated based on the publisher and product details. [Use flexible reporting capabilities to gain deeper insights into your Effective License Position (ELP)](https://www.servicenow.com/docs/access?context=elp-grouping-byconsumption&family=zurich&ft:locale=en-US) : Improve analysis of your ELP with flexible reporting on reconciliation results. Reports can be run on existing reconciliation groups or customer-defined groups, and the report data can be organized by unique combinations of group, subgroup, publisher, product, version, and edition. For each combination, the average cost is calculated and provides the total number of required licenses. The results are presented in a structured format for easy analysis and reporting. | | Australia | [Install the Software Asset Management application from the Product Hub](https://www.servicenow.com/docs/access?context=sam-product-hub&family=australia&ft:locale=en-US) : Streamline onboarding by installing Software Asset Management and its dependent applications from the Product Hub. The Product Hub is the central location to view and manage all applications included in your Software Asset Management subscription. Access product documentation, videos, release notes, and community links from the same place. Important: Product Hub is available starting from Australia Patch 7. [Set up the Software Asset Management application using the Configuration Console](https://www.servicenow.com/docs/access?context=config-console-sam&family=australia&ft:locale=en-US) : Reduce the time it takes to set up Software Asset Management after installing it from the Product Hub by using the Configuration Console, a one-stop shop for setup. Use predefined settings to smoothen the onboarding journey and configure software foundations, properties, AI skills, governance, team management, and data management from a single location. You can also use the AI conversational interface to configure groups, users, and Content Service setup. Important: Configuration Console is available starting from Australia Patch 7. [Manage all reclamation candidates from a consolidated Reclamation tab on the License usage view in the Software Asset Workspace](https://www.servicenow.com/docs/access?context=sam-workspace-workbench&family=australia&ft:locale=en-US) : Gain insights with a consolidated view of reclamation candidates across all publishers, SaaS integrations, installed software, and reconciliation flows. Drill down from the Reclamation tab into individual removal candidates for each publisher or integration, without switching between separate reclamation views. This enhancement gives your asset team a complete picture of reclamation opportunities across your software estate. [Manage licenses for Zoom Workplace offerings with the expanded Zoom SaaS integration](https://www.servicenow.com/docs/access?context=integrate-with-zoom&family=australia&ft:locale=en-US) : Use the enhanced Zoom integration to recognize Zoom Workplace offerings, suite structures, and sub-products such as Meetings, Webinars, Phone, and Chat for accurate entitlement reconciliation. Identify stale users based on last login activity rather than meeting hosting history to reduce false positives during reclamation. Note: The enhanced Zoom Workplace offering is available starting from the Software Asset Management - SaaS License Management application version 17.7.0. [Improved license compliance reporting for Smartsheet SaaS integration](https://www.servicenow.com/docs/access?context=integrate-with-smartsheet&family=australia&ft:locale=en-US) : Improve visibility and compliance reporting of Smartsheet user licenses using the assigned seat type in the Smartsheet portal. The integration now retrieves users by seat type and creates subscription records for each category independently. Note: The updated Smartsheet license reporting is supported starting from Software Asset Management - SaaS License Management (sn_sam_saas_int) version 17.6.0. [Use expanded Microsoft Entra ID Single Sign-On (SSO) license reclamation](https://www.servicenow.com/docs/access?context=saas-sso-integration&family=australia&ft:locale=en-US) : Expand your Microsoft Entra ID SSO integrations to improve identification of inactive users and surface group-assigned users as reclamation candidates. Update SSO subscription reclamation logic to improve stale subscription detection. Note: The expanded Microsoft Entra ID capability is supported starting from Software Asset Management - SaaS License Management (sn_sam_saas_int) version 17.6.0. [Onboard entitlements faster with additional predefined license metrics](https://www.servicenow.com/docs/access?context=c_SAMLicenseMetrics&family=australia&ft:locale=en-US) : Reduce entitlement onboarding time by using additional predefined license metrics for supported publishers. These predefined license metrics help you track consumption, verify compliance, and reconcile deployments against entitlements. Review tier ranges and calculation factors on the new License Metric Tier tab of the Software entitlement page. [Analyze software spend transactions with AI in the Software Asset Workspace](https://www.servicenow.com/docs/access?context=spend-detection-ai-enhancements&family=australia&ft:locale=en-US) : Reduce manual software spend classification with AI-powered detection. The Software Asset Workspace now automatically identifies software purchases from imported transactions, extracts publisher and product details, and matches them to your Software Asset Management Content Library. [Manage IBM sub-capacity licensing on Nutanix AHV (Acropolis Hypervisor)](https://www.servicenow.com/docs/access?context=ibm-licensing-vmware-vsphere-environment&family=australia&ft:locale=en-US) : Gain visibility into IBM products deployed on Nutanix AHV virtualized environments, with consumption data for sub-capacity eligible metrics such as PVU, VPC, and RVU MAPC (Managed Activated Processor Cores). Licensing calculations align with IBM sub-capacity requirements, including 30-minute capacity scans that capture peak processor core capacity to help keep license positions audit-ready. Note: IBM sub-capacity licensing on Nutanix AHV is available with IBM License Compliance for Software Asset Management 7.0.0 and later versions. [Gain visibility into the software asset life cycle with improved CMDB data quality](https://www.servicenow.com/docs/access?context=cmdb-sa-sam-use&family=australia&ft:locale=en-US) : Audit your Software Asset Management CMDB for data quality gaps including missing edition/version details, cloud license inconsistencies, duplicate installs, and misaligned virtual-to-host relationships. Use the CMDB success advisor for Software Asset Management to systematically validate CI attributes, remediate duplicates, and establish consistent server mapping rules across your estate. [Streamline entitlement import by resolving import errors with AI-suggested corrections](https://www.servicenow.com/docs/access?context=resolve-entitlement-import-error&family=australia&ft:locale=en-US) : Reduce manual effort and improve data accuracy when reviewing entitlement import errors in the Software Asset Workspace by using AI skills. When publisher or product names in the standard entitlement import template don't match standard content, the Software normalization and Product match reviewer skills provide AI-suggested corrections for review. The feature also identifies potential duplicate entitlements, enabling you to review and dismiss them where appropriate. [Enhance SaaS application usage monitoring by integrating with the Agent Client Collector for Visibility Content (ACC-VC)](https://www.servicenow.com/docs/access?context=shadow-saas-analytics&family=australia&ft:locale=en-US) : Monitor SaaS application usage across your organization by using URL monitoring data through the integration of your Software Asset Management application with ACC-VC. The SaaS Detection Report aggregates this usage data and distinguishes managed applications from the unmanaged ones. This enhancement provides actionable visibility to ServiceNow Otto for SAM managers into actual SaaS usage for software spend optimization. Note: The ACC-VC integration with the Software Asset Management application is available with Software Asset Management - SaaS License Management 17.4.0 and later versions. [Enhanced integration with OpenLM for tracking subscription and consumption licenses](https://www.servicenow.com/docs/access?context=concurrent-licenses&family=australia&ft:locale=en-US) : Gain improved visibility into engineering application licenses across subscription-based and consumption models with the OpenLM integration. This capability provides support for named user allocation and usage tracking. Additionally, you can better monitor compliance risks and note denial patterns through actionable insights into automated processes and dashboards. [Leverage machine learning (ML) normalization for managing your software assets in protected government environments](https://www.servicenow.com/docs/access?context=ml-learning-sam&family=australia&ft:locale=en-US) : Extend ML normalization capabilities to regulated markets for ServiceNow Protected Platform (SPP) in Singapore (SG) and Australia (AU). [Enhance the security of SAP ABAP on-premise integration using OAuth 2.0 authentication](https://www.servicenow.com/docs/access?context=add-sap-connection&family=australia&ft:locale=en-US) : Benefit from enhanced OAuth 2.0 authentication for your SAP ABAP on-premise integrations with improved security. This capability provides a more secure, compliant, and future-proof method for integrating the Software Asset Management application with your SAP systems. [Improve your license management experience through the enhanced support for Oracle WebLogic Suite licensing](https://www.servicenow.com/docs/access?context=oracle-licensing-cloud-environments&family=australia&ft:locale=en-US) : Access flexible licensing options that align with different deployment models and usage patterns through comprehensive license management with support for the Oracle WebLogic Suite for both Per Processor and Named User Plus (NUP) metrics. The enhanced support now covers the entire WebLogic product family, including the flagship Suite edition. [Improve software normalization outcomes with expanded pattern-based normalization rules rule](https://www.servicenow.com/docs/access?context=c_SAMDiscovery&family=australia&ft:locale=en-US) : Streamline the software model discovery process by leveraging the expanded pattern-based normalization rule, which eliminates the need to manually update or create new normalization rules for every minor variation in software discovery models. This rule automatically recognizes and matches diverse patterns and variations in software model data. As a result, discovered publisher, product, version, and edition values are seamlessly aligned with the ServiceNow® repository. [Enhanced SQL server enterprise edition license compliance to support Server/CAL licensing model](https://www.servicenow.com/docs/access?context=mapping-ms-license-metrics&family=australia&ft:locale=en-US) : Optimize licensing for legacy Microsoft SQL Server Enterprise Edition licenses under the Server+CAL licensing model with Software Assurance (SA) by using the enhanced licensing rule. A single server license can cover up to four virtual machines, provided that the combined processing power for these VMs does not exceed twenty hardware threads or cores at any given time. [Generate optimal software lifecycle reports using a guided playbook that ensures adherence to compliance and audit requirements.](https://www.servicenow.com/docs/access?context=guidedplaybook-sw-lifecycle-reports&family=australia&ft:locale=en-US) : Simplify the creation of optimal software life-cycle reports through a guided playbook that assists in defining report scope, identifying gaps, and performing corrective actions. The playbook also integrates with the success portal, enabling you to establish and monitor success metrics, organize tasks and activities, and effectively track progress toward your objectives. [Streamline license management for Microsoft server product Installations and license usage via a single report](https://www.servicenow.com/docs/access?context=device-license-consumption-report&family=australia&ft:locale=en-US) : Gain insights to a unified report for all Microsoft server product installations and license usage across license metrics. The Microsoft Server Infrastructure and License consumption report consolidates infrastructure data per device along with license usage and exemptions. Get detailed justifications for exemptions such as unlicensed or ignored installations, making it easier to monitor, analyze, and optimize your IT resources. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Improve accuracy and productivity by extracting licensing data from contracts and generating software entitlements](https://www.servicenow.com/docs/access?context=extract-entitlements-from-contracts-now-assist-sam&family=australia&ft:locale=en-US) : Leverage generative AI to upload contract documents and automatically extract licensing data, generating software entitlements. You can review and refine the entitlements prior to finalization. The entitlements are created and linked to the contract records, ensuring a streamlined and accurate process. [Benefit with an integrated troubleshooting experience for SaaS applications by resolving common issues using automated guidance](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&family=australia&ft:locale=en-US) : Use generative AI to troubleshoot SaaS integrations with automated guidance and recommendations. By following the resolution guidance, you can significantly reduce downtime, lower the mean time to resolution (MTTR), and resolve complex SaaS issues without deep technical intervention. [Use an agentic workflow to automate Microsoft 365 license assignment to users to improve efficiency](https://www.servicenow.com/docs/access?context=now-assist-sam-fulfill-sw-asset-requests-workflow&family=australia&ft:locale=en-US) : Use AI agents to assign Microsoft 365 licenses automatically to users on the Microsoft 365 Admin Center without manual intervention. The AI agent analyzes whether there are available licenses and automatically assigns those licenses to the Microsoft 365 Admin Center, ensuring accuracy and compliance. [Software Asset Management integration with Contract Management Pro](https://www.servicenow.com/docs/access?context=sam-integration-cmpro&family=australia&ft:locale=en-US) : Gain centralized visibility into software contract life cycles and streamline contract management by extracting key metadata and obligations from an uploaded signed contract document using the agentic AI workflow. Additionally, you can optimize costs through proactive tracking of contract renewals, expirations, and contractual obligations by integrating Software Asset Management with the Contract Management Pro application. Note that only Software Asset Management Enterprise users can leverage this functionality. [Improve user activity tracking with the GitHub integration](https://www.servicenow.com/docs/access?context=integrate-with-github&family=australia&ft:locale=en-US) : Achieve more accurate user activity data and improved license reclamation for low or no-activity subscriptions by leveraging the enhanced GitHub integration for broader event coverage and extended retention. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Software Asset Management features. {#dfrn3-softwareassetmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Removal candidates tab replaced with the Reclamation tab in the License usage view](https://www.servicenow.com/docs/access?context=sam-workspace-workbench&family=zurich&ft:locale=en-US) : The Reclamation tab in the License usage view on the Software Asset Workspace presents a consolidated view of reclamation candidates across all publishers, SaaS integrations, installed software, and reconciliation flows. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Group Allocations tab on the software model form](https://www.servicenow.com/docs/access?context=software-model-fields&family=zurich&ft:locale=en-US) : The Group Allocations tab on the software model form lists all the group allocation records created for allocating an assignment group to the software entitlement. [Group column on the User Allocations list](https://www.servicenow.com/docs/access?context=software-entitlement-fields&family=zurich&ft:locale=en-US) : The Group column in the User Allocations list indicates whether the user allocation is done individually or as part of a group assignment to the software entitlement. The group's name is populated when the user allocation is automatically created with the group assignment. An empty value is populated when the user allocation record is individually created. [Resume reclaim button on the Removal Candidate form](https://www.servicenow.com/docs/access?context=add-sw-removal-workspace&family=zurich&ft:locale=en-US) : The Resume reclaim button is available when the state of the reclamation candidate is Attention Required. When selected, the Resume reclaim button runs a verification to check the completeness of data for processing. [Publisher optimizations for Microsoft](https://www.servicenow.com/docs/access?context=pub-opt-microsoft&family=zurich&ft:locale=en-US) : The Publisher Optimizations dashboard for Microsoft has been updated to support additional subscriptions. [Publisher optimizations for SAP](https://www.servicenow.com/docs/access?context=pub-opt-sap&family=zurich&ft:locale=en-US) : The Publisher Optimizations dashboard for SAP has been updated with a report on SAP HANA Database monthly peak usage. | | Australia | [Removal candidates tab replaced with the Reclamation tab in the License usage view](https://www.servicenow.com/docs/access?context=sam-workspace-workbench&family=australia&ft:locale=en-US) : The Reclamation tab in the License usage view on the Software Asset Workspace presents a consolidated view of reclamation candidates across all publishers, SaaS integrations, installed software, and reconciliation flows. [Manage software models with clearer licensing terminology](https://www.servicenow.com/docs/access?context=software-model-fields&family=australia&ft:locale=en-US) : Understand licensing scope at a glance from the renamed column in the Software Model \[cmdb_software_product_model\] table. The License all installs accessed by clients column is renamed to License all installs. The new name reflects that all installs meeting the software model's conditions are licensed, not only those tied to client access records. [Software Spend Detection Core UI](https://www.servicenow.com/docs/access?context=spend-detection-sam-workspace&family=australia&ft:locale=en-US) : The Software Spend Detection feature is no longer available in the Core UI. Software Spend Detection is now accessible from the Software Asset Workspace under License operations. Existing imports and spend transactions created in the Core UI are now accessible from the Software Asset Workspace. [Now Assist \> ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Delete button on the Product Workload Mapping form](https://www.servicenow.com/docs/access?context=integrate-with-crowdstrike&family=australia&ft:locale=en-US) : A Delete button is available on the Product Workload Mapping form for CrowdStrike integration profiles to enable you to delete existing workload-to-software model mappings directly from the integration profile. [Product workload mappings and breakdown data lists on the License operations view](https://www.servicenow.com/docs/access?context=operations-workspace&family=australia&ft:locale=en-US) : View the product workload mappings, usage, and consumption lists on the License operations view without requiring additional configuration. [Engineering application licenses, usages, and denials lists on the License operations view](https://www.servicenow.com/docs/access?context=operations-workspace&family=australia&ft:locale=en-US) : View engineering application lists including licenses, usages, concurrent usage, denials, and unidentified publisher integration map on the License operations view for quick access. [Troubleshoot button alongside the error message on the Integration profile form](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&family=australia&ft:locale=en-US) : The Troubleshoot button is available for all SaaS integrations on the error message that is displayed when connection validation fails due to an error. When selected, the button triggers the generation of error summary and resolution guidance. [Granular configuration admin roles](https://www.servicenow.com/docs/access?context=sam-installed-components&family=australia&ft:locale=en-US) : Use granular admin roles, such as sam_admin and sam_integrator, to complete administrative configuration tasks without requiring the full admin role. By using limited admin privileges that provide access to only certain tasks, you can help reduce security risks across your organization. | [ ] ## Removed Between your current release family and Australia, some Software Asset Management features or functionality were removed. {#dfrn3-softwareassetmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Software Asset Management features or functionality were deprecated. {#dfrn3-softwareassetmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | * Reclamation workflow * Procurement Process Flow - Auto allocation enabled | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Software Asset Management. {#dfrn3-softwareassetmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Software Asset Management is available with activation of the following plugins: Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin (com.sn_samp_master_ws) : Activating this plugin automatically activates the following: * Activate all Software Asset Management Professional plugin (com.sn_samp_master) * Software Asset Workspace store application (sn_sam_workspace) After you activate the Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin (com.sn_samp_master_ws), you can't access the Software Asset Management Core UI. Basic Software Asset Management (com.snc.sams) : To access the foundation capabilities of Software Asset Management, activate this plugin. After you activate the Basic Software Asset Management, activate the Software Asset Workspace store application (sn_sam_workspace) to complete the setup. In the ServiceNow AI Platform® Zurich release, there's limited support for the Software Asset Management classic user interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform® release, you can move to the new workspace for an intuitive and personalized experience. Install the following Software Asset Management applications by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/store) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). * Software Asset Management - SaaS License Management * Data Collection for Oracle Global Licensing and Advisory Services (GLAS) * IBM License Compliance for Software Asset Management * ITAM Health Check * Software Asset Management Guided Experiences * Software Asset Workspace Important: Software Asset Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Software Asset Management is available with activation of the following plugins: Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin (com.sn_samp_master_ws) : Activating this plugin automatically activates the following: * Activate all Software Asset Management Professional plugin (com.sn_samp_master) * Software Asset Workspace store application (sn_sam_workspace) After you activate the Activate all Software Asset Management Professional plugin including the Software Asset Workspace plugin (com.sn_samp_master_ws), you can't access the Software Asset Management Core UI. Basic Software Asset Management (com.snc.sams) : To access the foundation capabilities of Software Asset Management, activate this plugin. After you activate the Basic Software Asset Management, activate the Software Asset Workspace store application (sn_sam_workspace) to complete the setup. The ServiceNow AI Platform® in the Australia release has limited support for the Software Asset Management classic user interface. However, it remains active in your instance, including when you upgrade to a newer ServiceNow AI Platform® release. Install the listed Software Asset Management applications by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/store) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). * Software Asset Management - SaaS License Management * Data Collection for Oracle Global Licensing and Advisory Services (GLAS) * IBM License Compliance for Software Asset Management * ITAM Health Check * Software Asset Management Guided Experiences * Software Asset Workspace Important: Software Asset Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Software Asset Management we have noted them here. {#dfrn3-softwareassetmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Software Asset Management we have noted them here. {#dfrn3-softwareassetmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Software Asset Management, such as specific requirements or compliance levels. {#dfrn3-softwareassetmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Software Asset Management we have noted them here. {#dfrn3-softwareassetmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Software Asset Management we have noted them here. {#dfrn3-softwareassetmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Streamline Adobe integration with the Software Asset Management application using the Adobe Guided Setup. * Integrate SAP HANA Database with the Software Asset Management application to monitor the memory allocations and licensing costs for your SAP HANA Database measurement. * Track and optimize licensing for Microsoft Server products on Microsoft Hyper-V virtualization technology by using the Software Asset Management publisher pack for Microsoft. * Track and optimize licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP) by using the Software Asset Management publisher pack for VMware. * Gain the flexibility to retrieve both subscription and consumption data at the organization level using the enhanced Docusign integration with the Software Asset Management application. See [Software Asset Management](https://www.servicenow.com/docs/access?context=c_SoftwareAssetMgmt&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Software Asset Management (SAM). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Manage your IBM software estate on Nutanix AHV (Acropolis Hypervisor), including products deployed under sub-capacity licensing. Gain visibility into PVU, VPC, and RVU MAPC (Managed Activated Processor Cores) consumption to support compliance and cost optimization. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Streamline the entitlement import process by resolving import errors using AI skills, for a faster import process and improved data accuracy. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Streamline your Software Asset Management application implementation by automating entitlement extraction from contracts using AI, ensuring faster deployment. * Enhance your SaaS integration troubleshooting experience with user-friendly error explanations and resolution guidance for runtime job failures. * Automate the process of assigning available licenses to the Microsoft 365 Admin Portal by using an agentic workflow. * Leverage Obligation Management and AI-powered contract metadata and obligation extraction from an uploaded signed contract document in the Software Asset Workspace by using the combined capabilities of Software Asset Management and Contract Management Pro. Australia Patch 0 * Streamline software lifecycle reporting and compliance management with a guided playbook. * Use a consolidated Microsoft licensing report that unifies device and infrastructure deployment details with license consumption calculations and transparent explanations. See [Software Asset Management](https://www.servicenow.com/docs/access?context=c_SoftwareAssetMgmt&family=australia&ft:locale=en-US) for more information. | [ ]