--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Sourcing and Procurement Operations release notes for upgrades from Zurich to Australia # Combined Sourcing and Procurement Operations release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sourcing and Procurement Operations Release Notes for Upgrades from Zurich to Australia This consolidated release notes document guides ServiceNow customers through the upgrade process for Sourcing and Procurement Operations from the Zurich release to Australia. It highlights new features, changes, and essential upgrade tasks to prepare for a smooth transition. The document also specifies that no updates, removals, or deprecations occurred in some releases, providing clarity on version-specific changes. Show full answer Show less ## New Features * **Multi-currency Support in Shopping Hub:** Approvers can now see currency values in both their local currency (primary) and the supplier's original currency (secondary) across approval views, To-Dos, notifications, and bundles, enhancing currency transparency. * **Decimal Quantity Support for Services:** Requesters can enter and edit decimal quantities for service-based purchase requisitions and orders, improving precision in service consumption tracking. Decimal quantities remain unsupported for goods, with validation to prevent errors. * **Automated Category Assignment:** The Spend Categorization agent automatically classifies service requests, requisitions, and purchase orders into spend categories, reducing manual effort and improving consistency. * **Purchase on Behalf of Others:** Users can purchase for authorized individuals directly within Shopping Hub without delegate configuration. Purchases are trackable by business owner filter in the My Purchases view. * **Configurable Line-Level Questions:** Catalog Builder enables line-specific questions during checkout for certain products or categories, enhancing data collection accuracy. * **Category and Pipeline Management:** Unified views and dashboards provide insights into category performance, savings opportunities, pipeline projects, and contract expirations to facilitate better spend and sourcing management. * **Enhanced Sourcing Requests:** Submit multi-product sourcing requests in a single intake form, automatically creating separate sourcing events. Manage third-party RFx tasks directly from the Employee Center for improved collaboration. * **Integration with IT Asset Management (ITAM):** The Asset Management Integration plugin allows asset managers to access catalog items and initiate procurement actions within the ITAM workspace, streamlining workflows. * **Improved Case Resolution Process:** Requesters receive notifications with actionable options to accept or reject case resolutions before closure, reducing premature case closures and improving satisfaction. * **Procurement Automation via AI:** The Email Parser Agent and Universal Request features use natural language processing and routing agents to create and assign procurement cases efficiently. * **Savings Opportunity Discovery:** Automated workflows identify cost-saving opportunities from contracts, spend, and supplier performance data, allowing procurement teams to act on potential savings. * **Coral Theme and Dark Mode:** The Coral theme with a dark mode option enhances the user interface for portals, web, and mobile experiences. * **ServiceNow Otto® AI Platform:** The conversational AI platform supports agentic capabilities, multimodal interactions, and autonomous orchestration across workflows, available in three licensing tiers (Foundation, Advanced, Prime) to match organizational needs. ## Changes * The Negotiation event table label was renamed to "Sourcing event" for clarity, with no change to the underlying table name. * The Coral theme is now the default for portals and mobile experiences when using Next Experience or Core UI. ## Activation and Requirements * Sourcing and Procurement Operations can be installed via the ServiceNow Store. Customers should request installation through the store and refer to cumulative release notes available there for updates on all released apps. * No additional browser requirements or specific localization changes were introduced in this upgrade. ## Accessibility The Coral theme includes a dark mode designed to improve readability and reduce eye strain, supporting accessibility best practices across web and mobile platforms. ## Practical Benefits for ServiceNow Customers * **Seamless Multi-currency Transactions:** Empower global teams to manage approvals and purchases with clear currency visibility. * **Enhanced Precision in Service Procurement:** Supports decimal quantities for services, allowing accurate requisition and order management. * **Streamlined Procurement Workflows:** Automation in category classification, purchase delegation, and sourcing request creation reduces manual tasks and errors. * **Integrated Asset and Procurement Management:** Enables asset managers to initiate procurement actions without switching platforms, improving efficiency. * **Improved User Experience:** New themes, dark mode, and conversational AI improve usability and productivity for procurement teams and requesters. * **Actionable Insights and Savings:** Pipeline and category analytics dashboards, along with savings discovery workflows, help identify and act on cost-saving opportunities. * **Robust Case Management:** Enables requester involvement in case resolution to ensure issues are effectively addressed before closure. Consolidated page of all release notes for Sourcing and Procurement Operations from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sourcing and Procurement Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sourcing and Procurement Operations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sourcingandprocurementoperations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Sourcing and Procurement Operations. {#dfrn3-sourcingandprocurementoperations-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=zurich&ft:locale=en-US) : Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver's local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review. [Decimal quantity support service-based purchases](https://www.servicenow.com/docs/access?context=decimal-support-services&family=zurich&ft:locale=en-US) : Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center. [Automatically assign categories during SR](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=zurich&ft:locale=en-US) : Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows. [Purchase behalf another user Shopping](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=zurich&ft:locale=en-US) : Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view. [Purchase requisition line-level questions Shopping](https://www.servicenow.com/docs/access?context=prl-question-shoppinghub&family=zurich&ft:locale=en-US) : Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories. [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=zurich&ft:locale=en-US) : View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience. [Category management tab](https://www.servicenow.com/docs/access?context=category-mgmt-tab&family=zurich&ft:locale=en-US) : Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers. [Category analytics](https://www.servicenow.com/docs/access?context=spo-category-analytics&family=zurich&ft:locale=en-US) : View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace. [Pipeline management tab](https://www.servicenow.com/docs/access?context=pipeline-mgmt-tab&family=zurich&ft:locale=en-US) : Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams. [Report savings when awarding multiple](https://www.servicenow.com/docs/access?context=report-savings-multiple-suppliers&family=zurich&ft:locale=en-US) : Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers. [Create pipeline project expiring contract](https://www.servicenow.com/docs/access?context=create-pipeline-expire-contract&family=zurich&ft:locale=en-US) : Create a pipeline project directly from an expiring contract using a guided, decision-based workflow. [Submit multi-product sourcing requests](https://www.servicenow.com/docs/access?context=multi-product-sourcing-intake-with-third-party-integration&family=zurich&ft:locale=en-US) : Submit sourcing requests with multiple products in a single sourcing intake form, and the third-party sourcing solution will automatically create separate sourcing events for each product. [Manage third-party RFx tasks in Employee Center](https://www.servicenow.com/docs/access?context=third-party-rfx-task-management-for-requestors&family=zurich&ft:locale=en-US) : View and manage third-party Request for anything (RFx) tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx. [Sourcing Procurement Operations integration Asset](https://www.servicenow.com/docs/access?context=spo-itam-better-together&family=zurich&ft:locale=en-US) : The Asset Management Integration for Sourcing and Procurement Operations plugin (com.snc.sn_spend_asset) provides an integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency. This integration enables asset managers to access catalog items, including those items without assigned prices, directly within the ITAM workspace. By enabling procurement actions without switching platforms, it streamlines workflows and improves the user experience. [Sourcing Pipeline Management](https://www.servicenow.com/docs/access?context=spo-sourcing-pipeline-mgmt&family=zurich&ft:locale=en-US) : Sourcing Pipeline Management introduces a centralized approach to managing sourcing projects, enabling you to create, track, and manage sourcing activities in one place. It includes workflow automation to reduce manual effort, improves visibility into sourcing activities, and supports tracking and forecasting of cost savings. [Using Shopping Hub](https://www.servicenow.com/docs/access?context=use-shoppinghub-portal&family=zurich&ft:locale=en-US) : Enter decimal quantities when creating purchase requisitions for service items using quick or full checkout flows in Shopping Hub. Edit service acknowledgments with decimal values to enable more precise tracking of service consumption. [Purchasing tasks and procurement cases](https://www.servicenow.com/docs/access?context=purchasing-tasks&family=zurich&ft:locale=en-US) : Review and respond to proposed case resolutions based on conditions defined in the decision tables before the case is permanently closed. When a fulfiller marks a case as resolved, the system now automatically transitions the case status to Awaiting Acceptance, pausing closure until the requester takes action. Requesters are notified via email with actionable buttons and can also accept or reject the resolution directly through the Employee Center. This notification helps to ensure that unresolved issues are addressed before a case is closed, improving resolution accuracy and customer satisfaction. | | Australia | [Email parser agent](https://www.servicenow.com/docs/access?context=email-parser-agent-spo&family=australia&ft:locale=en-US) : Analyzes incoming emails to automatically identify the appropriate procurement intent and create corresponding procurement cases using the intent to action agentic workflow. Procurement teams can review the generated cases and take the necessary actions to efficiently manage procurement requests. [Universal Request](https://www.servicenow.com/docs/access?context=universal-request&family=australia&ft:locale=en-US) : Submit procurement requests in Employee Center using natural language, even when a request requires collaboration across multiple departments or teams. A routing agent reviews each request, creates a procurement case, and assigns it to the appropriate fulfillers. Requests involving multiple teams are coordinated across departments, with status updates available on Employee Center throughout the process. [Savings opportunities](https://www.servicenow.com/docs/access?context=savings-opportunity-identification&family=australia&ft:locale=en-US) : Savings Opportunity Discovery agentic workflow identifies cost-saving opportunities from contracts, spend data, and supplier performance. Review and act on opportunities from the Potential Savings Opportunities page. [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=australia&ft:locale=en-US) : Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver's local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review. [Decimal quantity support service-based purchases](https://www.servicenow.com/docs/access?context=decimal-support-services&family=australia&ft:locale=en-US) : Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center. [Automatically assign categories](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=australia&ft:locale=en-US) : Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows. [Purchase for another user](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=australia&ft:locale=en-US) : Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Sourcing and Procurement Operations features. {#dfrn3-sourcingandprocurementoperations-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Components installed Sourcing Procurement Operations](https://www.servicenow.com/docs/access?context=installed-with-FSC&family=zurich&ft:locale=en-US) : The Negotiation event table label has been renamed to Sourcing event. This change affects the label only. The underlying table name, \[sn_shop_negotiation_event\], remains unchanged. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Sourcing and Procurement Operations features or functionality were removed. {#dfrn3-sourcingandprocurementoperations-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Sourcing and Procurement Operations features or functionality were deprecated. {#dfrn3-sourcingandprocurementoperations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Sourcing and Procurement Operations. {#dfrn3-sourcingandprocurementoperations-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sourcing and Procurement Operations, such as specific requirements or compliance levels. {#dfrn3-sourcingandprocurementoperations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. * Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker. * Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line. * Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists. * Enable requesters to submit sourcing requests with multiple products in a single sourcing intake form, automatically generating individual sourcing events for each product. * Allow requesters to view and manage third-party RFx tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx. * Initiate catalog and off-catalog procurement workflows from the IT Asset Management (ITAM) workspace using the ITAM-SPO better together feature. * Enable decimal quantities for service items when creating purchase requisitions using quick or full checkouts in Shopping Hub and Employee Center. * Enable requesters to accept or reject case resolutions through email or Employee Center before closure, reducing premature case closures. See [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=zurich&ft:locale=en-US) for more information. | | Australia | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. * Automatically identify and prioritize savings opportunities across contracts, spend, sourcing, and supplier performance. * View supplier amounts in both local and original currencies across to-dos, emails, and relevant purchasing views. * Enter and edit decimal quantities for service-based purchase requisitions and purchase orders, and enforce validation to prevent decimal quantities for goods. * Classify service requests, purchase requisitions, and purchase orders into the correct spend categories automatically. * Purchase on behalf of other users directly from Shopping Hub and track purchases using the business owner filter. * Create a single sourcing request when a requester submits an intake request with multiple products or services. See [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=australia&ft:locale=en-US) for more information. | [ ]