--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined SQL API release notes for upgrades from Zurich to Australia # Combined SQL API release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined SQL API release notes for upgrades from Zurich to Australia This consolidated release note helps ServiceNow customers prepare for upgrading the SQL API from the Zurich release family to Australia by summarizing new features, changes, activation steps, and important considerations. It combines all relevant updates across these releases for a streamlined upgrade experience. Show full answer Show less ## Key Features * **Live Connect (Zurich):** Enables direct access to ServiceNow instance data via ODBC and JDBC drivers using a read-only query interface, avoiding data export or replication. It supports integration with third-party BI tools and data analysis platforms. * **REST-based SQL API client migration:** Customers with an active RaptorDB Pro entitlement can migrate from the SOAP-based ODBC client to the REST-based SQL API client by configuring both server and client sides. * **Standard BI platform integration:** Supports tools like Power BI and DBvisualizer directly with ServiceNow data for enhanced analytics and combining with external data sources. ## Activation and Requirements * **Activation:** To enable SQL API, activate the Live Connect plugin (com.glide.rest.sqlapiserver) on your ServiceNow instance, which requires an active RaptorDB Pro entitlement. * **Drivers:** SQL API ODBC and JDBC drivers must be downloaded from the ServiceNow Store and installed on client machines to connect BI tools or analytics platforms to ServiceNow data. * **Client connection:** The SQL API client cannot connect unless the server-side plugin is enabled. ## Changes, Deprecations, and Removals There are no updates, changes, deprecations, or removals to SQL API features between Zurich and Australia releases. ## Additional Notes * No new browser or localization requirements were introduced. * No accessibility changes were made. * The Australia release includes no new feature updates or changes for SQL API. ## Benefits for ServiceNow Customers * Directly query your ServiceNow data with SQL without replicating it externally, ensuring data integrity and security. * Use read-only queries to prevent unintended data changes. * Control access to specific tables to maintain governance. * Improve performance and reduce network overhead by retrieving only needed data with targeted SQL queries. * Seamlessly integrate ServiceNow data with external datasets for comprehensive analytics. Consolidated page of all release notes for SQL API from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family SQL API release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading SQL API to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sqlapi-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : ServiceNow provided customers with a free SOAP‑based ODBC client. If you have an active RaptorDB Pro entitlement, you can migrate to the REST‑based SQL API client by completing the required configuration on both the server and client sides. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configuring-sql-api&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for SQL API. {#dfrn3-sqlapi-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=zurich&ft:locale=en-US) : The ServiceNow Live Connect enables you to access your ServiceNow instance data through ODBC and JDBC drivers. Using SQL API, you can directly access your instance data from third-party BI tools and other data analysis applications without exporting or replicating your data. The ServiceNow Live Connect plugin uses ServiceNow web services support for a query-only interface. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing SQL API features. {#dfrn3-sqlapi-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some SQL API features or functionality were removed. {#dfrn3-sqlapi-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some SQL API features or functionality were deprecated. {#dfrn3-sqlapi-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate SQL API. {#dfrn3-sqlapi-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Live Connect is a ServiceNow feature that is available with the activation of Live Connect plugin (com.glide.rest.sqlapiserver). The ServiceNow instance requires RaptorDB Pro entitlement to activate the SQL API server-side plugin. The SQL API drivers are freely available for download by anyone with a valid account to the ServiceNow Store. However, the SQL API client would not be able to connect to the ServiceNow instance until the server-side plugin is enabled. For more information, see [Install Live Connect on your ServiceNow instance](https://www.servicenow.com/docs/access?context=install-sql-api-plugin&family=zurich&ft:locale=en-US). Important: Live Connect is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for SQL API we have noted them here. {#dfrn3-sqlapi-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : You must download the SQL API ODBC and JDBC drivers on your client machine. These drivers enable your BI tools and data analysis platforms to connect to your ServiceNow data and run the Live Connect queries. You can download the ODBC and JDBC drivers from ServiceNow store. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for SQL API we have noted them here. {#dfrn3-sqlapi-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for SQL API, such as specific requirements or compliance levels. {#dfrn3-sqlapi-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for SQL API we have noted them here. {#dfrn3-sqlapi-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for SQL API we have noted them here. {#dfrn3-sqlapi-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Query your ServiceNow data directly without replicating it to external repositories or data warehouses. * Access data using read-only operations to prevent unintended changes to your ServiceNow records. Allow access only to the desired tables. * Integrate standard BI platforms such as Power BI, DBvisualizer, and other ODBC/JDBC-compatible tools directly with your ServiceNow data. * Merge your ServiceNow data with third-party datasets in your data lakes and analytical platforms for comprehensive analysis. * Write targeted SQL queries to retrieve only the data you need, reducing network overhead on data pipeline and data transformation, and improving performance. For more information, see [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ]