--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined SQL API release notes for upgrades from Zurich to Australia # Combined SQL API release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined SQL API Release Notes for Upgrades from Zurich to Australia This consolidated document provides important information about the SQL API release notes for ServiceNow customers upgrading from the Zurich release to the Australia release. It highlights new features, changes, activation instructions, and key considerations to help you prepare and successfully complete your upgrade. Show full answer Show less ## Key Features * **Live Connect (Introduced in Zurich):** Enables direct access to your ServiceNow instance data through ODBC and JDBC drivers without exporting or replicating data. This feature supports query-only access via SQL API, allowing integration with third-party BI and data analysis tools such as Power BI and DBvisualizer. * **Read-Only Operations:** The API ensures data integrity by allowing only read access, preventing unintended changes to your ServiceNow records. * **Selective Table Access:** You can restrict access to specific tables to control data exposure. * **Efficient Data Queries:** Targeted SQL queries reduce network overhead and improve performance by retrieving only necessary data. ## Key Outcomes * Streamlined data analysis by integrating ServiceNow data directly with standard BI platforms and third-party datasets. * Improved upgrade experience through clear guidance on pre- and post-upgrade tasks. * Enhanced performance and security by leveraging read-only SQL API queries and controlled table access. ## Activation and Requirements * **Server-Side Activation:** To use SQL API, activate the Live Connect plugin (com.glide.rest.sqlapiserver) on your ServiceNow instance. Activation requires a RaptorDB Pro entitlement. * **Client Drivers:** Download the free ODBC and JDBC SQL API drivers from the ServiceNow Store to connect your BI tools and data analysis platforms to your instance. * **Migrating from SOAP-based ODBC Client:** If you have an active RaptorDB Pro entitlement and currently use the SOAP-based ODBC client, you can migrate to the REST-based SQL API client by configuring both server and client sides accordingly. ## Upgrade Notes There are no additional feature updates, changes, removals, or deprecations related to SQL API between the Zurich and Australia releases. No new browser, accessibility, or localization requirements were introduced. ## Practical Considerations * Ensure you complete all recommended pre- and post-upgrade tasks to enable SQL API smoothly during your upgrade. * Use the SQL API to avoid data replication and maintain data consistency across your reporting and analytics tools. * Leverage read-only SQL queries to protect your data integrity while enabling comprehensive analytics. Consolidated page of all release notes for SQL API from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family SQL API release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading SQL API to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sqlapi-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : ServiceNow provided customers with a free SOAP‑based ODBC client. If you have an active RaptorDB Pro entitlement, you can migrate to the REST‑based SQL API client by completing the required configuration on both the server and client sides. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configuring-sql-api&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for SQL API. {#dfrn3-sqlapi-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=zurich&ft:locale=en-US) : The ServiceNow Live Connect enables you to access your ServiceNow instance data through ODBC and JDBC drivers. Using SQL API, you can directly access your instance data from third-party BI tools and other data analysis applications without exporting or replicating your data. The ServiceNow Live Connect plugin uses ServiceNow web services support for a query-only interface. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing SQL API features. {#dfrn3-sqlapi-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some SQL API features or functionality were removed. {#dfrn3-sqlapi-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some SQL API features or functionality were deprecated. {#dfrn3-sqlapi-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate SQL API. {#dfrn3-sqlapi-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Live Connect is a ServiceNow feature that is available with the activation of Live Connect plugin (com.glide.rest.sqlapiserver). The ServiceNow instance requires RaptorDB Pro entitlement to activate the SQL API server-side plugin. The SQL API drivers are freely available for download by anyone with a valid account to the ServiceNow Store. However, the SQL API client would not be able to connect to the ServiceNow instance until the server-side plugin is enabled. For more information, see [Install Live Connect on your ServiceNow instance](https://www.servicenow.com/docs/access?context=install-sql-api-plugin&family=zurich&ft:locale=en-US). Important: Live Connect is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for SQL API we have noted them here. {#dfrn3-sqlapi-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : You must download the SQL API ODBC and JDBC drivers on your client machine. These drivers enable your BI tools and data analysis platforms to connect to your ServiceNow data and run the Live Connect queries. You can download the ODBC and JDBC drivers from ServiceNow store. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for SQL API we have noted them here. {#dfrn3-sqlapi-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for SQL API, such as specific requirements or compliance levels. {#dfrn3-sqlapi-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for SQL API we have noted them here. {#dfrn3-sqlapi-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for SQL API we have noted them here. {#dfrn3-sqlapi-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Query your ServiceNow data directly without replicating it to external repositories or data warehouses. * Access data using read-only operations to prevent unintended changes to your ServiceNow records. Allow access only to the desired tables. * Integrate standard BI platforms such as Power BI, DBvisualizer, and other ODBC/JDBC-compatible tools directly with your ServiceNow data. * Merge your ServiceNow data with third-party datasets in your data lakes and analytical platforms for comprehensive analysis. * Write targeted SQL queries to retrieve only the data you need, reducing network overhead on data pipeline and data transformation, and improving performance. For more information, see [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ]