--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Supplier Lifecycle Operations release notes for upgrades from Zurich to Australia # Combined Supplier Lifecycle Operations release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Supplier Lifecycle Operations Release Notes for Upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for the upgrade of Supplier Lifecycle Operations (SLO) from the Zurich release to the Australia release. It highlights new features, changes, deprecated items, and important upgrade instructions. Customers can expect a streamlined upgrade experience and enhanced supplier management capabilities across the Source-to-Pay process. Show full answer Show less ## New Features * **Smart Assessments:** Enables supplier managers to create bulk, survey-like assessments with enhanced UI for internal and external users using the Smart Assessment Engine. * **Email Integration:** Supplier managers can view and manage emails directly from the Source-to-Pay Workspace at the case, task, and supplier levels. Supplier contacts and internal stakeholders can respond and complete assigned tasks via email without portal login. * **Automated KPI Data Collection:** Automates KPI data capture, template modification, and calculation at supplier and contract levels for comprehensive performance monitoring. * **Multiple Internal Stakeholder Mapping:** Improves supplier governance by allowing mapping of various internal teams (legal, business, technical, risk) to suppliers. * **Universal Request:** Supplier contacts can create generic help requests through the Supplier Collaboration Portal when unsure which department to contact, improving case triage and routing. * **Overall Supplier Dashboard:** Displays comprehensive supplier performance metrics, including scores, spend, risk ratings, insights, and action plans. * **Supplier Operations Enhancements:** Offers advanced case management with structured resolution via Playbooks for key lifecycle events like onboarding and offboarding. * **Supplier Payment Optimization:** Enables prioritization and tracking of suppliers for credit card payment enablement, including propensity scoring and savings estimation. * **Relish Integration:** Facilitates sanction screening, banking detail verification, tax information validation, and supplier location change validation through integration with the Relish supplier intelligence platform. * **FedEx Dataworks Integration:** Provides supplier validation, risk assessment, and performance benchmarking using real-world data signals within the supplier onboarding workflow. * **AI L1 SLO Service Desk Specialist:** Offers autonomous help desk automation that resolves supplier inquiries using knowledge base articles and enterprise knowledge graphs without human interaction. * **Knowledge Article Generation:** Allows creation of knowledge articles from single or multiple closed supplier cases using ServiceNow Otto for SLO. * **AI-Driven Supplier Onboarding:** Automates data validation, duplicate checks, task generation, and communications, with AI agents extracting banking details and generating customized onboarding tasks. * **Automated Supplier Case Creation:** Converts supplier emails into cases automatically, routing SLO-related queries to supplier managers and other queries to universal requests. * **Supplier Performance Summarization and Sentiment Analysis:** Generates comprehensive performance summaries and analyzes supplier case sentiments to inform responses and actions. * **Email Response Generation:** Uses AI to draft professional email responses for supplier cases based on historical data and knowledge articles. ## Changes * **Coral Theme:** Introduced as the default brand-neutral theme for portals, web, and mobile experiences, including a dark mode option. * **Relish Enhancements:** Added bank account ownership verification and bulk sanction screening capabilities. * **AI-Driven Onboarding Enhancements:** Incorporates web search results and integrations with Craft and Relish to generate supplier scorecards and risk assessments. ## Deprecations and Removals No features or functionalities were removed or deprecated between the Zurich and Australia releases for Supplier Lifecycle Operations, except for the update in Now LLM Service models where older models remain supported but are not available for new development. ## Activation and Upgrade Instructions * Supplier Lifecycle Operations must be installed or requested via the ServiceNow Store. * Post-upgrade to Australia, the **Supplier Operations (com.snc.snso)** plugin must be installed. * The **Supplier Lifecycle Operations plugin** has been renamed to **Supplier Case Management**. * Ensure compliance with activation and installation procedures outlined to maintain system integrity. ## Additional Information * **Accessibility:** The Coral theme supports a dark mode to improve readability and reduce eye strain. * **AI Platform:** The release integrates ServiceNow Otto®, the conversational AI platform providing agentic and autonomous AI capabilities across web, mobile, and messaging channels. * **ServiceNow AI Licensing Tiers:** Introduces Foundation, Advanced, and Prime tiers to provide scalable AI features based on customer licensing. * **Early Availability Features:** Include enhanced bulk smart assessments, improved email workflows, automated document expiration monitoring with task creation, and supplier portal document upload capability for contacts regardless of document configuration. This release delivers significant automation, AI-driven enhancements, and integrations that empower ServiceNow customers to improve Consolidated page of all release notes for Supplier Lifecycle Operations from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Supplier Lifecycle Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Supplier Lifecycle Operations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-supplierlifecycleoperations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Supplier Lifecycle Operations. {#dfrn3-supplierlifecycleoperations-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Smart Assessments](https://www.servicenow.com/docs/access?context=slo-campaign-mgmt&family=zurich&ft:locale=en-US) : Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and external users. This feature utilizes the capabilities of the Smart Assessment Engine application. [Emails view for supplier managers](https://www.servicenow.com/docs/access?context=enabling-emails-view-for-contacts&family=zurich&ft:locale=en-US) : Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected, incomplete email errors are handled, and email-related activities can be summarized from the workspace. Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal. [Automated KPI data collection](https://www.servicenow.com/docs/access?context=create-auto-kpi-template&family=zurich&ft:locale=en-US) : This feature enables automated data collection, KPI template modifications, and calculation at supplier and contract levels. The automated KPI system integrated into action plans can be used for comprehensive performance monitoring. [Mapping multiple internal stakeholders to a supplier](https://www.servicenow.com/docs/access?context=manage-internal-stakeholders&family=zurich&ft:locale=en-US) : This feature enhances supplier governance in SLO by enabling the mapping of multiple internal stakeholders such as legal, business, technical, and risk teams to suppliers, improving visibility and management of supplier relationships. [Universal Request](https://www.servicenow.com/docs/access?context=universal-request&family=zurich&ft:locale=en-US) : Supplier contacts can create generic cases by selecting Request Help in the Supplier Collaboration Portal, if they can't find the relevant search results or are unsure of which department to contact for help. These cases are triaged and routed internally to appropriate case types. Universal requests remove ambiguity and improve efficiency for both suppliers and internal operations. [Overall supplier dashboard](https://www.servicenow.com/docs/access?context=overall-supplier-db&family=zurich&ft:locale=en-US) : The overall supplier performance dashboard provides detailed information about overall supplier scores, count of all active suppliers, their all-time spend, and overall risk ratings. It also includes the Supplier Insights section and the Action plans section showing relevant details. [Supplier Operations](https://www.servicenow.com/docs/access?context=supplier-operations&family=zurich&ft:locale=en-US) : Supplier Operations ​ provides support for advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. It includes the ability to resolve cases via Playbooks for a structured and consistent approach. [Supplier Payment Optimization](https://www.servicenow.com/docs/access?context=supplier-pmnt-opt&family=zurich&ft:locale=en-US) : Supplier managers can identify, prioritize, and track suppliers with high potential for accepting credit card payments. * Supplier Managers can initiate credit card enablement cases, enabling suppliers to use credit card payments as their preferred payment method. * They can initiate credit card enablement journey for new or existing suppliers after checking their propensity scores (currently requires manual updates). * They can view the saving estimates associated with the card for a given supplier using the Savings calculator tool. They can also view the calculation details of the savings estimator formulas. [Relish Integration](https://www.servicenow.com/docs/access?context=relish-slo-connector&family=zurich&ft:locale=en-US) : Supplier managers can conduct sanction screening, validate banking details change requests, and supplier location change requests via Relish integration. | | Australia | [FedEx Dataworks Integration](https://www.servicenow.com/docs/access?context=fedex-dataworks-overview&family=australia&ft:locale=en-US) : FedEx Dataworks combines unmatched, proprietary real-world data signals with advanced analytics to power ServiceNow's Source-to-Pay workflows. Relationship managers can use these signals during supplier onboarding to validate suppliers, evaluate risk, and benchmark supplier performance --- without leaving the supplier workspace. The FedEx Dataworks integration includes the following features: * Supplier validation in supplier onboarding Registration stage: Verifies a supplier's details against FedEx Dataworks records to establish a FedEx Dataworks Supplier ID. This step is part of the supplier onboarding playbook and is required before risk assessment or performance benchmarking data can be retrieved. * FedEx Dataworks risk assessment in supplier onboarding Qualification stage: Returns risk factor ratings for a matched supplier, covering customs risk, restricted country screening, and dangerous goods risk. Risk assessment is available in the supplier onboarding playbook after a successful supplier match. * Supplier performance benchmarking: Retrieves FedEx Dataworks logistics performance metrics for a matched supplier, displayed in a dedicated section on the supplier profile page. [AI L1 SLO Service Desk Specialist](https://www.servicenow.com/docs/access?context=ai-l1-slo-service-desk-specialist&family=australia&ft:locale=en-US) : The AI L1 SLO Service Desk Specialist is a fully autonomous help desk automation solution that resolves supplier inquiries without manual intervention from a fulfiller. For general inquiry cases, the AI L1 SLO Service Desk Specialist retrieves relevant information from published knowledge base articles and the FSC Common KG Tags added under the Enterprise knowledge graph to investigate the issue. [Generate a knowledge article from a closed supplier case](https://www.servicenow.com/docs/access?context=generate-article-case&family=australia&ft:locale=en-US) : Generate, review, and publish knowledge articles from closed supplier cases using ServiceNow Otto for SLO. [Generate a knowledge article from multiple closed cases](https://www.servicenow.com/docs/access?context=generate-article-multiple-cases&family=australia&ft:locale=en-US) : Generate, review, and publish a knowledge article from multiple closed supplier cases using ServiceNow Otto for SLO. [Verify tax information change request using Relish](https://www.servicenow.com/docs/access?context=validate-tax-information&family=australia&ft:locale=en-US) : Relish is a third-party supplier intelligence platform that validates supplier data while working on supplier cases. When a tax information change request is assigned to a supplier manager and they start working on it, they can verify the tax details using Relish. [View supplier sanction status using Relish](https://www.servicenow.com/docs/access?context=view-supplier-sanction-status&family=australia&ft:locale=en-US) : Supplier managers can view the sanction status and last sanction check date for suppliers from the Manage Suppliers list. These fields in the supplier list are available regardless of whether Relish is installed or not, but are updated only when Relish is integrated. If Relish is not integrated, users can edit the field manually if they want. [Smart Assessments](https://www.servicenow.com/docs/access?context=slo-campaign-mgmt&family=australia&ft:locale=en-US) : Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and external users. This feature utilizes the capabilities of the Smart Assessment Engine application. [Emails view for supplier managers in the Source-to-Pay Workspace](https://www.servicenow.com/docs/access?context=enabling-emails-view-for-contacts&family=australia&ft:locale=en-US) : Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected and incomplete email errors are handled. Email-summarization is available from the workspace for tasks and cases only. Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal. Internal stakeholders receive the emails and they can perform the assigned tasks directly via email without logging in to the Source-to-Pay Workspace. [AI driven supplier onboarding](https://www.servicenow.com/docs/access?context=supplier-onboarding-agentic-workflow&family=australia&ft:locale=en-US) : Use theAI driven supplier onboarding workflow to automate data validation, duplicate checking, task generation, and supplier communication. Key enhancements include: * Extract banking information from uploaded documents to reduce information mismatch. * Use the document strategy generator AI agent to generate a customized onboarding task list using all published knowledge base articles. * View a list of AI-suggested suppliers while reviewing supplier onboarding requests initiated through sourcing requests. * Supplier relationship managers can manually approve or reject supplier onboarding requests. * Resolve duplicate supplier onboarding requests from the Now Assist panel by updating the supplier legal name, contact email, or both. [Automate supplier case creation from emails](https://www.servicenow.com/docs/access?context=automated-supplier-case-creation-from-emails&family=australia&ft:locale=en-US) : Convert supplier emails into cases automatically when registered supplier contacts send emails to a supplier inbox. Supplier cases are created for all SLO related queries and assigned to the supplier relationship manager. For queries unrelated to SLO, a universal request is created for resolution. [Summarize supplier performance in Source-to-Pay Workspace](https://www.servicenow.com/docs/access?context=summarize-supp-perf&family=australia&ft:locale=en-US) : Generate comprehensive supplier performance summaries, including performance data, trends, and actionable insights, using the supplier performance summarization skill. [Analyze sentiments in supplier cases](https://www.servicenow.com/docs/access?context=slo-analyze-sentiments&family=australia&ft:locale=en-US) : Use the sentiment analysis skill to analyze supplier case fields and determine the tone or sentiment of the fulfiller. [Generate an email response for supplier cases](https://www.servicenow.com/docs/access?context=generate-email-response-for-supplier-case&family=australia&ft:locale=en-US) : Use the email response skill to analyze the supplier case details and generate professional email response regardless of the record type using past email responses, KB articles, and related tasks. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Supplier Lifecycle Operations features. {#dfrn3-supplierlifecycleoperations-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Verify bank account ownership using Relish](https://www.servicenow.com/docs/access?context=verify-banking-information&family=australia&ft:locale=en-US) : When a banking details change request is assigned to a supplier manager and they start working on it, they can verify the details using Relish. By default, bank validation checks only the bank routing number and address details. Relish also verifies the bank account number and account ownership information when bank account ownership validation is enabled. [Conduct bulk sanction screening using Relish](https://www.servicenow.com/docs/access?context=perform-bulk-sanction-screening&family=australia&ft:locale=en-US) : When a sanction screening request for compliance verification is assigned to a supplier manager and they start working on it, they can verify the details using Relish. Supplier managers can conduct sanction screening for multiple suppliers simultaneously using the bulk sanction screening feature. [AI driven supplier onboarding](https://www.servicenow.com/docs/access?context=supplier-onboarding-agentic-workflow&family=australia&ft:locale=en-US) : * Leverages Web search results to generate a supplier scorecard highlighting key strengths, positive indicators, and potential risk signals. * If Craft is configured, the workflow leverages the Craft integration to generate a comprehensive, normalized supplier scorecard and risk assessment. It provides a structured evaluation of the supplier's overall profile and associated risk factors. * If Relish is integrated, the supplier's banking information is further validated and synchronized with Relish. | [ ] ## Removed Between your current release family and Australia, some Supplier Lifecycle Operations features or functionality were removed. {#dfrn3-supplierlifecycleoperations-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Supplier Lifecycle Operations features or functionality were deprecated. {#dfrn3-supplierlifecycleoperations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Supplier Lifecycle Operations. {#dfrn3-supplierlifecycleoperations-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Supplier Lifecycle Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Important: * The plugin Supplier Operations (com.snc.sn_so) must be installed after upgrading to Supplier Lifecycle Operations Australia release. For more information, see [Install Supplier Operations](https://www.servicenow.com/docs/access?context=install-supplier-ops&family=australia&ft:locale=en-US). * The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see [Supplier Case Management](https://www.servicenow.com/docs/access?context=supplier-case-management&family=australia&ft:locale=en-US). * Supplier Lifecycle Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here. {#dfrn3-supplierlifecycleoperations-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here. {#dfrn3-supplierlifecycleoperations-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Supplier Lifecycle Operations, such as specific requirements or compliance levels. {#dfrn3-supplierlifecycleoperations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Supplier Lifecycle Operations we have noted them here. {#dfrn3-supplierlifecycleoperations-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Supplier Lifecycle Operations we have noted them here. {#dfrn3-supplierlifecycleoperations-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. * The plugin Supplier Operations (com.snc.sn_so) must be installed after upgrading to Supplier Lifecycle Operations Zurich release. For more information, see [Install Supplier Operations](https://www.servicenow.com/docs/access?context=install-supplier-ops&family=zurich&ft:locale=en-US). * The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see [Supplier Case Management](https://www.servicenow.com/docs/access?context=supplier-case-management&family=zurich&ft:locale=en-US). See [Supplier Lifecycle Management](https://www.servicenow.com/docs/access?context=supp-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Australia Early Availability * Enable supplier managers and admins to create and manage smart assessments in bulk for internal and external users. * Enhance email interactions for supplier managers by creating a centralized email view displaying all emails within the Source-to-Pay workspace at case, task, and supplier levels. * Improved action plans with Gantt chart visualizations, email notifications, messaging, and activity streams. * Automate the monitoring and follow-up of the expiring supplier documents. As documents approach expiration, supplier tasks are automatically generated in the supplier portal or workspace, requesting the document owner to submit updated documentation. After document expiry also, automatic tasks are created in place of follow-ups via email reminders and supplier cases. * Enable supplier contacts to upload documents from the portal even if the supplier document configuration isn't done. Note: This facility is already enabled for supplier managers in the previous releases. They can upload documents from the workspace even if the supplier document configuration isn't done. | [ ]