--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Synthetic monitoring release notes for upgrades from Zurich to Australia # Combined Synthetic monitoring release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Synthetic Monitoring Release Notes for Upgrades from Zurich to Australia This consolidated guide provides ServiceNow customers with a comprehensive view of Synthetic Monitoring changes from the Zurich to Australia releases. It highlights new features, configuration changes, upgrade considerations, and important activation details to help customers prepare and smoothly transition between these versions. Show full answer Show less ## Important Upgrade Information * When upgrading to Australia, if you use MID Server locations for running monitors, a MID Server restart is required post-upgrade. * No new updates were introduced specifically in the Australia release for Synthetic Monitoring beyond Zurich. ## New Features Introduced in Zurich (Relevant for Upgrades to Australia) * View all monitors with open alerts and navigate directly to associated alerts. * Assign tags to monitor alerts for enhanced clustering and management. * Support for OAuth-based credentials on synthetic monitoring endpoints. * Run synthetic monitors from MID Servers to increase monitoring flexibility. * Create HTTP endpoints directly within Synthetic Monitoring without leaving the Service Operations Workspace (SOW). * Assign support groups to synthetic monitoring alerts to streamline alert handling and automation. ## Significant Changes and Enhancements in Zurich * Removal of the Configuration tab on the Monitor Details page; its information is now accessible under the Details tab. * Landing page improvements, including new filters for open alerts, an Alerts tab in Monitor Details, and additional columns showing alert statuses and monitor counts. * Introduction of the Coral theme as the default experience in portals, web, and mobile interfaces, featuring brand-neutral illustrations and an optional dark theme to improve usability and accessibility. * Added columns in Synthetic Location tables indicating location type (MID Server, ACC Collector, or platform-hosted) and the number of monitors per location. ## Activation and Additional Considerations * Synthetic Monitoring installation requires requesting the application from the ServiceNow Store. * No new browser requirements, localization updates, or deprecations apply between Zurich and Australia releases. * Accessibility is enhanced through the new Coral theme's dark mode option, supporting better readability and reduced eye strain. ## Key Outcomes for ServiceNow Customers * Enhanced alert visibility and management through improved UI and tagging capabilities. * Greater flexibility in running synthetic monitors via MID Servers and OAuth credentials support. * Simplified configuration with fewer navigation steps and integrated endpoint creation. * Improved user experience with updated themes and accessibility options. * Clear upgrade steps, particularly the need to restart MID Servers after upgrade to maintain monitoring functionality. Consolidated page of all release notes for Synthetic monitoring from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Synthetic monitoring release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Synthetic monitoring to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-syntheticmonitoring-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : If you want to run monitors using a MID Server as a location, you must restart the MID Server after upgrading. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Synthetic monitoring. {#dfrn3-syntheticmonitoring-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [View all monitors with open alerts](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=zurich&ft:locale=en-US) : As of 1.4, view all monitors with open alerts. [View alerts associated with a monitor](https://www.servicenow.com/docs/access?context=view-alerts-for-a-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, navigate to a monitor's open alerts. [Assign tags to a monitor's alerts](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, use tag-based clustering to group monitor alerts. [Use OAuth-based credentials](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, OAuth credentials on endpoints are supported. [MID Server support for running synthetic monitors](https://www.servicenow.com/docs/access?context=create-synthetic-monitoring-locations&family=zurich&ft:locale=en-US) : Run synthetic monitors from your MID Server. [HTTP endpoint creation directly in synthetic monitoring](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : Create HTTP endpoints for your monitors without leaving the SOW. [Support groups for synthetic monitor-based alerts](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : Assign a support group to a monitor, and then any raised alerts follow the associated alert automation rules. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Synthetic monitoring features. {#dfrn3-syntheticmonitoring-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Configuration tab removed](https://www.servicenow.com/docs/access?context=view-test-details&family=zurich&ft:locale=en-US) : In version 1.4, the Configuration tab on the Monitor Details page has been removed. You can access this information from the Details tab. [Landing page updates](https://www.servicenow.com/docs/access?context=view-aggregat-monitor-information&family=zurich&ft:locale=en-US) : In version 1.4, these changes were made to the landing page: * New open alerts filter * New Open alerts column in the Monitors table [New Alerts tab on the Monitor Details page](https://www.servicenow.com/docs/access?context=view-alerts-for-a-synthetic-monitor&family=zurich&ft:locale=en-US) : In version 1.4, you can view all alerts for a monitor or filter by open alerts. [New Alert column in the Monitor result history table on the Details tab](https://www.servicenow.com/docs/access?context=view-a-monitor-s-test-results&family=zurich&ft:locale=en-US) : In version 1.4, you can see open alerts for any tests the monitor has run. [Tag field on the Create Monitor page](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : In version 1.4, you can add tags when configuring alerts for monitors. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [New columns in the Synthetic Location table](https://www.servicenow.com/docs/access?context=create-synthetic-monitoring-locations&family=zurich&ft:locale=en-US) : * Type: Shows whether the location is a MID Server, ACC Collector, or hosted on the platform. * Number of monitors: Displays the number of monitors running on the location. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Synthetic monitoring features or functionality were removed. {#dfrn3-syntheticmonitoring-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Synthetic monitoring features or functionality were deprecated. {#dfrn3-syntheticmonitoring-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Synthetic monitoring. {#dfrn3-syntheticmonitoring-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Synthetic monitoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Synthetic monitoring, such as specific requirements or compliance levels. {#dfrn3-syntheticmonitoring-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Run synthetic monitors from the MID Server. * Create monitors without needing to leave SOW to create an HTTP endpoint. * Assign a support group to synthetic monitoring alerts for easy investigation. * As of 1.4, view alerts associated with monitors and navigate to those alerts. * As of 1.4, use tags on a monitor's alerts. * As of 1.4, use synthetic monitoring with endpoints that support OAuth credentials. See [Landing page](https://www.servicenow.com/docs/access?context=synthetic-monitoring-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]