---
sourceDocument: australia Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - australia Combined Product Files

ft:clusterId :

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bundleId :

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---

# Combined Telecommunications Network Inventory release notes for upgrades from Zurich to Australia

# Combined Telecommunications Network Inventory release notes for upgrades from Zurich to Australia {#ariaid-title1}

Release version: Australia  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Combined Telecommunications Network Inventory Release Notes for Upgrades from Zurich to Australia

This consolidated release notes document guides ServiceNow customers through the key updates, features, and changes when upgrading Telecommunications Network Inventory (TNI) from the Zurich release family to Australia.
It combines cross-family notes for a seamless upgrade experience and highlights important pre- and post-upgrade tasks, new functionalities, changes, deprecations, and activation details.
Show full answer Show less  

## New Features

* **Logical Connection Records:** Logical interfaces are now automatically linked to their parent equipment or cards, improving data consistency and reducing duplicate Configuration Item (CI) creation.
* **Network Visualization Enhancements:** Introduction of a consolidated L1 menu for network visualizations including site, floor, and topology views. New roles support datacenter infrastructure management (DC Floor Designer, DC Ops Agent, DC Ops Viewer).
* **Datacenter Floor and Geo Maps:** Floor maps allow detailed layout views with operational data monitoring; geo maps provide geographical visualization of network sites and data centers with drill-down to floor maps.
* **Service Operations Workspace:** A unified workspace for agents to access incident/alarm details alongside network inventory entities, improving efficiency.
* **Capacity Management and Operational Data:** Supports pushing operational metrics to REST endpoints and storing them in ClothoDB. Time series metrics can be overlaid on datacenter floor maps for health monitoring.
* **Facility and Power Circuit Modeling:** New records to define datacenter details, power circuits, facility hardware, and physical facility models based on manufacturer data.
* **Equipment and Network Interface Enhancements:** New attributes such as Wavelength for network interfaces and RU numbering direction for rack units improve inventory accuracy.
* **ServiceNow AI Platform Tiers:** Introduction of Foundation, Advanced, and Prime AI licensing tiers, enabling different levels of AI features and automation depending on license.
* **Remote Hands Request Management:** Enables customers to submit operational requests (e.g., power inquiries, equipment restarts) securely with role-based access, plus auto-generated case summaries leveraging historical case data.
* **IP Address Management:** Supports multi-layer nested IP subnetworks with CIDR validation for IPv4 and IPv6, enabling more flexible and accurate subnet management.
* **Inventory Template Naming:** New naming patterns with real-time validation and custom rules improve naming consistency across inventory templates.
* **Rack Allocation Workflow and Data Model Navigator:** Automated rack unit reservation based on placement policies and a curated CMDB navigator tailored to telecom domains enhance operational workflows and data management.

## Changes

* **Theming and UI:** Coral theme is now default for portals and mobile with a dark mode option; network visualization menus reorganized for improved user experience.
* **Nomenclature Updates:** Terms such as "Network site" renamed to "Site," "xNF Instance" to "Service Instance," and "xNF" to "Network Function" for clarity.
* **LLM Service Update:** The Now LLM Service is deprecated as the default AI model provider, replaced by a third-party LLM by default, with manual selection still available.
* **Topology and IP Address Management:** Topology map icons updated for dark theme; IP Pool renamed to IP Address Block across interfaces for consistency.
* **Access Control:** Standard ServiceNow platform roles no longer have read access to specific TNI tables, enhancing security post-upgrade.

## Removals and Deprecations

No features or functionalities were removed or deprecated between Zurich and Australia releases.

## Activation and Additional Requirements

* **Plugin Installation:** The Network Inventory Advanced plugin (snniadv) must be requested and installed from the ServiceNow Store for both Zurich and Australia releases.
* **Related Plugins:** Additional plugins such as Telecommunications Alarm Management Open API, Customer Service Problem Management, Indoor Mapping (Zurich), and Remote Hands and Customer Service Install Base Management (Australia) are required to enable full functionality.

## Accessibility and Localization

* **Accessibility Improvements:** Enhanced keyboard navigation, screen reader support, zoom, color contrast, and text spacing in the Network Inventory application.
* **Localization:** No changes noted between releases.

## Practical Benefits for ServiceNow Customers

* Improved accuracy and consistency of inventory data through logical-physical interface linking and enhanced modeling capabilities.
* Better visualization and operational insights with integrated floor and geo maps, plus a unified workspace for incident and inventory data.
* Enhanced automation and operational efficiency via AI platform tiers, rack allocation workflows, and Remote Hands service management.
* Stronger security through updated role-based access controls.
* Flexible and validated IP address management supporting complex telecom network architectures.
* Streamlined upgrade process with consolidated notes, clear activation steps, and required plugin guidance.
\</  
Consolidated page of all release notes for Telecommunications Network Inventory from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Telecommunications Network Inventory release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Telecommunications Network Inventory to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-telecommunicationsnetworkinventory-summary__entry__2}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## New features

Between your current release family and Australia, new features were introduced for Telecommunications Network Inventory.  
{#dfrn3-telecommunicationsnetworkinventory-summary__entry__8}

| Release | Release notes |
|-|-|
| Zurich | [Create logical connection record](https://www.servicenow.com/docs/access?context=create-logical-connection-record-design-assign-playbook&family=zurich&ft:locale=en-US) :   Logical interfaces created are now automatically related to their corresponding cards or parent equipment. This enhancement ensures consistency across systems and helps prevent duplicate CI creation by improving the alignment between logical and physical interfaces. [Visualize your network infrastructure](https://www.servicenow.com/docs/access?context=data-center-inventory-management&family=zurich&ft:locale=en-US) :   Use the new L1 menu that consolidates all network visualizations into a single canvas and include a tabular section for each view, such as site, floor, and topology. The following roles are introduced to manage datacenter infrastructure. * DC Floor Designer (sn_ni_core.dc_floor_designer) -- Design floor layout in Map Studio. * DC Ops Agent (sn_ni_core.dc_ops_agent) -- Oversee the operations of the data center floor. * DC Ops Viewer (sn_ni_core.dc_ops_viewer) -- View the Network Inventory Workspace and its components. [Floor map](https://www.servicenow.com/docs/access?context=visualization-floor-maps&family=zurich&ft:locale=en-US) :   Use the floor map to view the layout of your datacenter infrastructure. View network asset placement and operational details to monitor power, thermal, and usage data. View the incidents and alerts and take appropriate action. [Geo map](https://www.servicenow.com/docs/access?context=visualization-map&family=zurich&ft:locale=en-US) :   Use the geo map to view the geographical locations of your network sites and data centers. Geo map supports rendering data centers on the map, enabling the relevant persona, such as the DC Ops Viewer, to view connected data centers. You can open a data center floor map directly from the geo map for more detailed insights. [Manage datacenter floor map](https://www.servicenow.com/docs/access?context=create-floor-map-data-center&family=zurich&ft:locale=en-US) :   Upload and manage your datacenter map objects using the Map Studio interface. Enable you to view respective floor plans for a selected building in a campus. [Service Operations Workspace](https://www.servicenow.com/docs/access?context=service-operations-workspace-network-inventory&family=zurich&ft:locale=en-US) :   Provides a converged experience for agents to view both incident/alarm details and Network Inventory entities within a single Workspace. Enhances efficiency in retrieving information and significantly improves the overall user experience. [Capacity management](https://www.servicenow.com/docs/access?context=capacity-management-reporting&family=zurich&ft:locale=en-US) :   Supports pushing operational data to REST endpoints through an exposed API and store it in the ClothoDB. Overlay time series metrics on the datacenter floor map to monitor overall health and take appropriate action. [Collect operational values for datacenter](https://www.servicenow.com/docs/access?context=enter-operational-values-data-center&family=zurich&ft:locale=en-US) :   Manually record operational values of Configuration Items (CI) and store it in ClothoDB. Use this data for datacenter performance tracking. [Define the datacenter details](https://www.servicenow.com/docs/access?context=define-data-center-details&family=zurich&ft:locale=en-US) :   Define your datacenter record to view the location-specific attributes for each datacenter, including the campus, buildings, and floors where your network asset is located. [Define the power circuit details](https://www.servicenow.com/docs/access?context=define-power-circuit-details&family=zurich&ft:locale=en-US) :   Define the power circuit record to represent the electrical pathway that delivers power within a data center. [Define the facility hardware details](https://www.servicenow.com/docs/access?context=define-facility-hardware-details&family=zurich&ft:locale=en-US) :   Define the facility hardware record to represent power, HVAC (Heating, Ventilation, and Air Conditioning), network representation, and their connectivity in a data center. [Create a facility model](https://www.servicenow.com/docs/access?context=create-facility-model&family=zurich&ft:locale=en-US) :   Create a facility model to define the physical characteristics data of the facility record based on the product manufacturer's recommendations. [Create a equipment record](https://www.servicenow.com/docs/access?context=create-equipment-record-design-and-assign&family=zurich&ft:locale=en-US) :   View datacenter records listed in the Equipment task attribute form. [Define the network interface details](https://www.servicenow.com/docs/access?context=define-tni-interfaces&family=zurich&ft:locale=en-US) :   Add Wavelength attribute to the Network Interface form and Port position attribute to Interface Model form. [Create an equipment holder model](https://www.servicenow.com/docs/access?context=create-equipment-holder-models&family=zurich&ft:locale=en-US) :   Added RU numbering direction attribute to define the numbering sequence of rack units in the Rack view. |
| Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) :   The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Remote Hands Request Management](https://www.servicenow.com/docs/access?context=remote-hands-request-management&family=australia&ft:locale=en-US) :   Enable your customers to request services such as power usage enquiries, equipment installation, equipment restarts, and more by connecting with onsite operations agents at your facility. Securely store your customer requests in the Remote Hands Case table, with role-based access controls. View an auto-generated summary of your requests for quick reference. [Remote hands case record](https://www.servicenow.com/docs/access?context=summerizing-remote-hands-case&family=australia&ft:locale=en-US) :   Remote Hands Request Summarization generates contextual summary of a Remote Hands case by combining current case data with insights from similar historical cases, using information submitted by the DCIM user through the CSM portal. [IP address management](https://www.servicenow.com/docs/access?context=ip-address-management&family=australia&ft:locale=en-US) :   Multi-layer nested IP Subnetworks with CIDR validation: You can now create IP Subnetworks within IP Subnetworks, supporting recursive nesting for both IPv4 and IPv6. When creating a subnetwork at any level, the system validates that the CIDR is correctly formatted, falls within the parent's range, is more specific than the parent, and is unique within the parent. [Inventory template naming patterns](https://www.servicenow.com/docs/access?context=naming-patterns-in-inventory-templates&family=australia&ft:locale=en-US) :   Author patterns from a variable library with real-time validation, verify resolved names across the full template hierarchy from a new Overview tab at design time, and add custom validation rules. [Roles](https://www.servicenow.com/docs/access?context=telecom-inventory-roles&family=australia&ft:locale=en-US) :   Standard ServiceNow platform roles no longer have read access to specific TNI tables. This change affects both new installations and upgrades. [\[Placeholder link text to key bundle-telmt.rack-allocation-workflow\]](https://www.servicenow.com/docs/access?context=rack-allocation-workflow&family=australia&ft:locale=en-US) :   The rack allocation agentic workflow reserves rack unit space in a datacenter by evaluating placement policies, capacity metrics, and change request requirements to find suitable rack allocations. [TNI Data Model Navigator](https://www.servicenow.com/docs/access?context=data-model-navigator&family=australia&ft:locale=en-US) :   A Data Model Navigator is a CMDB framework feature that presents a curated, domain-specific view of the CMDB. With TNI context, it organizes thousands of CMDB CI classes into a focused, hierarchical structure relevant to telecom operations. |
[ ]

## Changes

Between your current release family and Australia, some changes were made to existing Telecommunications Network Inventory features.  
{#dfrn3-telecommunicationsnetworkinventory-summary__entry__14}

| Release | Release notes |
|-|-|
| Zurich | Coral theme :   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Visualize your network infrastructure](https://www.servicenow.com/docs/access?context=data-center-inventory-management&family=zurich&ft:locale=en-US) :   The Network Visualization L1 menu is added to the Telecommunications Network Inventory Workspace. The Topology L1 menu has been removed and is available as Topology tab within the Network Visualization view. [Geo map](https://www.servicenow.com/docs/access?context=visualization-map&family=zurich&ft:locale=en-US) :   Network site map L1 menu is removed and repositioned as Geo map tab in the Network visualization view. [Define the power circuit details](https://www.servicenow.com/docs/access?context=define-power-circuit-details&family=zurich&ft:locale=en-US) :   The Power Circuits inventory is added. [Define the facility hardware details](https://www.servicenow.com/docs/access?context=define-facility-hardware-details&family=zurich&ft:locale=en-US) :   The All Facilities inventory is added. [Create a facility model](https://www.servicenow.com/docs/access?context=create-facility-model&family=zurich&ft:locale=en-US) :   The Facility Models inventory model is added. [Lists view](https://www.servicenow.com/docs/access?context=network-inventory-workspace-list-view&family=zurich&ft:locale=en-US) :   The Network site is renamed to Site. [Define network service instance details](https://www.servicenow.com/docs/access?context=create_application_services&family=zurich&ft:locale=en-US) :   xNF Instance is renamed to Service Instance. [Define network function details](https://www.servicenow.com/docs/access?context=create_business_applications&family=zurich&ft:locale=en-US) :   xNF is renamed to Network Function. |
| Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) :   The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) [Network topology](https://www.servicenow.com/docs/access?context=using-network-topology&family=australia&ft:locale=en-US) :   Topology map icons updated to support dark theme colour contrast. [IP address management](https://www.servicenow.com/docs/access?context=ip-address-management&family=australia&ft:locale=en-US) :   The IP Pool menu and records are now labeled as IP Address Block throughout the Network Inventory Workspace and Service Operations Workspace. |
[ ]

## Removed

Between your current release family and Australia, some Telecommunications Network Inventory features or functionality were removed.  
{#dfrn3-telecommunicationsnetworkinventory-summary__entry__20}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Australia, some Telecommunications Network Inventory features or functionality were deprecated.  
{#dfrn3-telecommunicationsnetworkinventory-summary__entry__26}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Telecommunications Network Inventory.  
{#dfrn3-telecommunicationsnetworkinventory-summary__entry__32}

| Release | Release notes |
|-|-|
| Zurich | Activation information :   Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see [Install TNI](https://www.servicenow.com/docs/access?context=installing-telecommunications-network-inventory&family=zurich&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Telecommunications Network Inventory is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Australia | Activation information :   Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see [Install TNI](https://www.servicenow.com/docs/access?context=installing-telecommunications-network-inventory&family=australia&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Telecommunications Network Inventory is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Telecommunications Network Inventory we have noted them here.  
{#dfrn3-telecommunicationsnetworkinventory-summary__entry__38}

| Release | Release notes |
|-|-|
| Zurich | Additional requirements : * You must install Telecommunications Alarm Management Open API (sn_ind_tmf642) and Customer Service Problem Management (sn_sprb_mgmt) plugin to view incident and alert details. * You must install the Indoor Mapping plugin (sn_map_core) to create and manage floor maps for data centers. |
| Australia | Additional requirements :   You must install Customer service install base management (sn_cs_sm_request) plugin and Remote Hands plugin from the ServiceNow Store to use the Remote Hands feature. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Telecommunications Network Inventory we have noted them here.  
{#dfrn3-telecommunicationsnetworkinventory-summary__entry__44}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Telecommunications Network Inventory, such as specific requirements or compliance levels.  
{#dfrn3-telecommunicationsnetworkinventory-summary__entry__50}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | Accessibility information :   Improved overall accessibility across Network Inventory application, focusing on keyboard navigation, screen readers, zoom levels, colour contrast, and text spacing. |
[ ]

## Localization information

If there are specific localization considerations for Telecommunications Network Inventory we have noted them here.  
{#dfrn3-telecommunicationsnetworkinventory-summary__entry__56}

| Release | Release notes |
|-|-|
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Telecommunications Network Inventory we have noted them here.  
{#dfrn3-telecommunicationsnetworkinventory-summary__entry__62}

| Release | Release notes |
|-|-|
| Zurich | * The Logical interfaces (such as VLANs) and physical interfaces (such as Gigabit Ethernet ports) are now related to their parent equipment or card to help prevent duplicate CI creation. * Get converged experience for Network Inventory workflows using Service Operations Workspace. * Upload and manage CAD/PNG of floor maps to view the datacenter layout with physical asset placements over the floor. * Ingest operational data and show time series metrics on the datacenter floor map to monitor health. * Capture an inventory of operational facilities and define their relationships to respective network hardware such as the power chain. See [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&family=zurich&ft:locale=en-US) for more information. |
| Australia | Australia Early Availability * Enable customers to request services for equipment housed in your facility using Remote Hands. * View a concise summary of Remote Hands Request [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Create IP addresses directly within an IP subnetwork. * Define reusable naming patterns using the new TNI CI Naming application with real-time validation, hierarchical name construction, and interactive preview before applying to the inventory. * Access control update --- TNI table permissions [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Reserves rack unit space in a datacenter with rack allocation agentic workflow * TNI Data Model Navigator, a CMDB framework that presents a curated, domain-specific view of telecom See [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&family=australia&ft:locale=en-US) for more information. |
[ ]