--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Telecommunications Network Inventory release notes for upgrades from Zurich to Australia # Combined Telecommunications Network Inventory release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Telecommunications Network Inventory Release Notes for Upgrades from Zurich to Australia This consolidated release note details the upgrades and enhancements for Telecommunications Network Inventory (TNI) as customers move from the Zurich release to the Australia release. It provides important pre- and post-upgrade tasks, highlights new features, changes, removals, deprecations, activation guidance, and additional requirements relevant to ServiceNow customers managing telecommunications network assets and infrastructure. Show full answer Show less ## New Features * **Logical Connection Records:** Logical interfaces are now automatically linked to their corresponding cards or parent equipment to maintain consistency and prevent duplicate Configuration Items (CIs). * **Network Visualization:** A new consolidated L1 menu offers unified views of network infrastructure, including site, floor, and topology visualizations. Roles such as DC Floor Designer, DC Ops Agent, and DC Ops Viewer enable targeted datacenter management. * **Datacenter Floor and Geo Maps:** Visualize datacenter layouts and geographical locations of network sites. Operational metrics and alerts can be monitored directly on floor maps, with seamless navigation from geo maps to detailed floor plans. * **Service Operations Workspace:** Provides a converged interface combining incident/alarm details with network inventory entities, enhancing agent efficiency. * **Capacity and Operational Data Management:** Support for pushing operational data to REST endpoints and storing it in ClothoDB, enabling performance tracking and health monitoring of datacenter assets. * **Facility and Equipment Modeling:** New records and models for datacenter details, power circuits, facility hardware, facility models, and equipment holders enhance physical infrastructure representation. * **Network Interface Enhancements:** Additional attributes like Wavelength and Port position improve interface detail tracking. * **ServiceNow AI Platform Tiers:** Introduction of three AI licensing tiers---Foundation, Advanced, and Prime---providing scalable AI capabilities tailored to customer needs. * **Remote Hands Request Management:** Enables customers to request onsite services securely, with role-based access and auto-generated case summaries leveraging historical case insights. * **IP Address Management:** Supports multi-layer nested IP subnetworks with CIDR validation for both IPv4 and IPv6, allowing recursive subnetting while ensuring address correctness and uniqueness. * **Inventory Template Naming Patterns:** Real-time validation and hierarchical name resolution with a new design-time Overview tab enhance template management. * **Rack Allocation Workflow:** Agentic workflow intelligently reserves rack unit space based on policies, capacity, and change requests. * **TNI Data Model Navigator:** Offers a curated, hierarchical CMDB view focused on telecom operations, simplifying navigation among thousands of CI classes. ## Changes * **User Interface:** Coral theme is now default with options for dark theme; network visualization menus are consolidated for streamlined access. * **Nomenclature Updates:** Several entities renamed for clarity, such as Network site to Site, xNF Instance to Service Instance, and xNF to Network Function. * **Service and API Updates:** Now LLM Service is deprecated as the default AI model provider, replaced by third-party LLMs while retaining manual selection capability. * **IP Address Management Labels:** IP Pool terminology updated to IP Address Block for consistency across interfaces. * **Topology Map Enhancements:** Improved icon support for dark theme color contrast. * **Access Control:** Standard ServiceNow platform roles no longer have read access to specific TNI tables, enhancing security. ## Removed and Deprecated Features No features or functionality were removed or deprecated between the Zurich and Australia releases. ## Activation and Additional Requirements * **Activation:** The Network Inventory Advanced plugin (snniadv) must be requested and installed from the ServiceNow Store for both Zurich and Australia releases. * **Plugin Dependencies:** For Zurich, installation of Telecommunications Alarm Management Open API and Customer Service Problem Management plugins is required to view incident and alert details. The Indoor Mapping plugin is necessary for floor map management. * **Australia-Specific Requirements:** Customers must install Customer Service Install Base Management and Remote Hands plugins to enable the Remote Hands feature. ## Accessibility and Localization * **Accessibility Improvements:** Australia release enhances keyboard navigation, screen reader support, zoom levels, color contrast, and text spacing throughout Network Inventory applications. * **Localization:** No changes noted for localization between Zurich and Australia. ## Practical Implications for ServiceNow Customers Upgrading to Australia brings enhanced visualization, operational monitoring, and AI capabilities tailored for telecommunications network management. The improved data modeling and visualization tools allow more accurate representation and management of datacenter infrastructure. Remote Hands functionality supports improved onsite service workflows. Enhanced IP address management and naming capabilities facilitate better inventory organization and validation. Customers should prepare by installing required plugins and reviewing access control changes to ensure a smooth transition and maximize the benefits of new features and improved user experiences. Consolidated page of all release notes for Telecommunications Network Inventory from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Telecommunications Network Inventory release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Telecommunications Network Inventory to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Telecommunications Network Inventory. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Create logical connection record](https://www.servicenow.com/docs/access?context=create-logical-connection-record-design-assign-playbook&family=zurich&ft:locale=en-US) : Logical interfaces created are now automatically related to their corresponding cards or parent equipment. This enhancement ensures consistency across systems and helps prevent duplicate CI creation by improving the alignment between logical and physical interfaces. [Visualize your network infrastructure](https://www.servicenow.com/docs/access?context=data-center-inventory-management&family=zurich&ft:locale=en-US) : Use the new L1 menu that consolidates all network visualizations into a single canvas and include a tabular section for each view, such as site, floor, and topology. The following roles are introduced to manage datacenter infrastructure. * DC Floor Designer (sn_ni_core.dc_floor_designer) -- Design floor layout in Map Studio. * DC Ops Agent (sn_ni_core.dc_ops_agent) -- Oversee the operations of the data center floor. * DC Ops Viewer (sn_ni_core.dc_ops_viewer) -- View the Network Inventory Workspace and its components. [Floor map](https://www.servicenow.com/docs/access?context=visualization-floor-maps&family=zurich&ft:locale=en-US) : Use the floor map to view the layout of your datacenter infrastructure. View network asset placement and operational details to monitor power, thermal, and usage data. View the incidents and alerts and take appropriate action. [Geo map](https://www.servicenow.com/docs/access?context=visualization-map&family=zurich&ft:locale=en-US) : Use the geo map to view the geographical locations of your network sites and data centers. Geo map supports rendering data centers on the map, enabling the relevant persona, such as the DC Ops Viewer, to view connected data centers. You can open a data center floor map directly from the geo map for more detailed insights. [Manage datacenter floor map](https://www.servicenow.com/docs/access?context=create-floor-map-data-center&family=zurich&ft:locale=en-US) : Upload and manage your datacenter map objects using the Map Studio interface. Enable you to view respective floor plans for a selected building in a campus. [Service Operations Workspace](https://www.servicenow.com/docs/access?context=service-operations-workspace-network-inventory&family=zurich&ft:locale=en-US) : Provides a converged experience for agents to view both incident/alarm details and Network Inventory entities within a single Workspace. Enhances efficiency in retrieving information and significantly improves the overall user experience. [Capacity management](https://www.servicenow.com/docs/access?context=capacity-management-reporting&family=zurich&ft:locale=en-US) : Supports pushing operational data to REST endpoints through an exposed API and store it in the ClothoDB. Overlay time series metrics on the datacenter floor map to monitor overall health and take appropriate action. [Collect operational values for datacenter](https://www.servicenow.com/docs/access?context=enter-operational-values-data-center&family=zurich&ft:locale=en-US) : Manually record operational values of Configuration Items (CI) and store it in ClothoDB. Use this data for datacenter performance tracking. [Define the datacenter details](https://www.servicenow.com/docs/access?context=define-data-center-details&family=zurich&ft:locale=en-US) : Define your datacenter record to view the location-specific attributes for each datacenter, including the campus, buildings, and floors where your network asset is located. [Define the power circuit details](https://www.servicenow.com/docs/access?context=define-power-circuit-details&family=zurich&ft:locale=en-US) : Define the power circuit record to represent the electrical pathway that delivers power within a data center. [Define the facility hardware details](https://www.servicenow.com/docs/access?context=define-facility-hardware-details&family=zurich&ft:locale=en-US) : Define the facility hardware record to represent power, HVAC (Heating, Ventilation, and Air Conditioning), network representation, and their connectivity in a data center. [Create a facility model](https://www.servicenow.com/docs/access?context=create-facility-model&family=zurich&ft:locale=en-US) : Create a facility model to define the physical characteristics data of the facility record based on the product manufacturer's recommendations. [Create a equipment record](https://www.servicenow.com/docs/access?context=create-equipment-record-design-and-assign&family=zurich&ft:locale=en-US) : View datacenter records listed in the Equipment task attribute form. [Define the network interface details](https://www.servicenow.com/docs/access?context=define-tni-interfaces&family=zurich&ft:locale=en-US) : Add Wavelength attribute to the Network Interface form and Port position attribute to Interface Model form. [Create an equipment holder model](https://www.servicenow.com/docs/access?context=create-equipment-holder-models&family=zurich&ft:locale=en-US) : Added RU numbering direction attribute to define the numbering sequence of rack units in the Rack view. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Remote Hands Request Management](https://www.servicenow.com/docs/access?context=remote-hands-request-management&family=australia&ft:locale=en-US) : Enable your customers to request services such as power usage enquiries, equipment installation, equipment restarts, and more by connecting with onsite operations agents at your facility. Securely store your customer requests in the Remote Hands Case table, with role-based access controls. View an auto-generated summary of your requests for quick reference. [Remote hands case record](https://www.servicenow.com/docs/access?context=summerizing-remote-hands-case&family=australia&ft:locale=en-US) : Remote Hands Request Summarization generates contextual summary of a Remote Hands case by combining current case data with insights from similar historical cases, using information submitted by the DCIM user through the CSM portal. [IP address management](https://www.servicenow.com/docs/access?context=ip-address-management&family=australia&ft:locale=en-US) : Multi-layer nested IP Subnetworks with CIDR validation: You can now create IP Subnetworks within IP Subnetworks, supporting recursive nesting for both IPv4 and IPv6. When creating a subnetwork at any level, the system validates that the CIDR is correctly formatted, falls within the parent's range, is more specific than the parent, and is unique within the parent. [Inventory template naming patterns](https://www.servicenow.com/docs/access?context=naming-patterns-in-inventory-templates&family=australia&ft:locale=en-US) : Author patterns from a variable library with real-time validation, verify resolved names across the full template hierarchy from a new Overview tab at design time, and add custom validation rules. [Roles](https://www.servicenow.com/docs/access?context=telecom-inventory-roles&family=australia&ft:locale=en-US) : Standard ServiceNow platform roles no longer have read access to specific TNI tables. This change affects both new installations and upgrades. [\[Placeholder link text to key bundle-telmt.rack-allocation-workflow\]](https://www.servicenow.com/docs/access?context=rack-allocation-workflow&family=australia&ft:locale=en-US) : The rack allocation agentic workflow reserves rack unit space in a datacenter by evaluating placement policies, capacity metrics, and change request requirements to find suitable rack allocations. [TNI Data Model Navigator](https://www.servicenow.com/docs/access?context=data-model-navigator&family=australia&ft:locale=en-US) : A Data Model Navigator is a CMDB framework feature that presents a curated, domain-specific view of the CMDB. With TNI context, it organizes thousands of CMDB CI classes into a focused, hierarchical structure relevant to telecom operations. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Telecommunications Network Inventory features. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Visualize your network infrastructure](https://www.servicenow.com/docs/access?context=data-center-inventory-management&family=zurich&ft:locale=en-US) : The Network Visualization L1 menu is added to the Telecommunications Network Inventory Workspace. The Topology L1 menu has been removed and is available as Topology tab within the Network Visualization view. [Geo map](https://www.servicenow.com/docs/access?context=visualization-map&family=zurich&ft:locale=en-US) : Network site map L1 menu is removed and repositioned as Geo map tab in the Network visualization view. [Define the power circuit details](https://www.servicenow.com/docs/access?context=define-power-circuit-details&family=zurich&ft:locale=en-US) : The Power Circuits inventory is added. [Define the facility hardware details](https://www.servicenow.com/docs/access?context=define-facility-hardware-details&family=zurich&ft:locale=en-US) : The All Facilities inventory is added. [Create a facility model](https://www.servicenow.com/docs/access?context=create-facility-model&family=zurich&ft:locale=en-US) : The Facility Models inventory model is added. [Lists view](https://www.servicenow.com/docs/access?context=network-inventory-workspace-list-view&family=zurich&ft:locale=en-US) : The Network site is renamed to Site. [Define network service instance details](https://www.servicenow.com/docs/access?context=create_application_services&family=zurich&ft:locale=en-US) : xNF Instance is renamed to Service Instance. [Define network function details](https://www.servicenow.com/docs/access?context=create_business_applications&family=zurich&ft:locale=en-US) : xNF is renamed to Network Function. | | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) [Network topology](https://www.servicenow.com/docs/access?context=using-network-topology&family=australia&ft:locale=en-US) : Topology map icons updated to support dark theme colour contrast. [IP address management](https://www.servicenow.com/docs/access?context=ip-address-management&family=australia&ft:locale=en-US) : The IP Pool menu and records are now labeled as IP Address Block throughout the Network Inventory Workspace and Service Operations Workspace. | [ ] ## Removed Between your current release family and Australia, some Telecommunications Network Inventory features or functionality were removed. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Telecommunications Network Inventory features or functionality were deprecated. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Telecommunications Network Inventory. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see [Install TNI](https://www.servicenow.com/docs/access?context=installing-telecommunications-network-inventory&family=zurich&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Telecommunications Network Inventory is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see [Install TNI](https://www.servicenow.com/docs/access?context=installing-telecommunications-network-inventory&family=australia&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Telecommunications Network Inventory is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Telecommunications Network Inventory we have noted them here. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : * You must install Telecommunications Alarm Management Open API (sn_ind_tmf642) and Customer Service Problem Management (sn_sprb_mgmt) plugin to view incident and alert details. * You must install the Indoor Mapping plugin (sn_map_core) to create and manage floor maps for data centers. | | Australia | Additional requirements : You must install Customer service install base management (sn_cs_sm_request) plugin and Remote Hands plugin from the ServiceNow Store to use the Remote Hands feature. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Telecommunications Network Inventory we have noted them here. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Telecommunications Network Inventory, such as specific requirements or compliance levels. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Accessibility information : Improved overall accessibility across Network Inventory application, focusing on keyboard navigation, screen readers, zoom levels, colour contrast, and text spacing. | [ ] ## Localization information If there are specific localization considerations for Telecommunications Network Inventory we have noted them here. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Telecommunications Network Inventory we have noted them here. {#dfrn3-telecommunicationsnetworkinventory-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * The Logical interfaces (such as VLANs) and physical interfaces (such as Gigabit Ethernet ports) are now related to their parent equipment or card to help prevent duplicate CI creation. * Get converged experience for Network Inventory workflows using Service Operations Workspace. * Upload and manage CAD/PNG of floor maps to view the datacenter layout with physical asset placements over the floor. * Ingest operational data and show time series metrics on the datacenter floor map to monitor health. * Capture an inventory of operational facilities and define their relationships to respective network hardware such as the power chain. See [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&family=zurich&ft:locale=en-US) for more information. | | Australia | Australia Early Availability * Enable customers to request services for equipment housed in your facility using Remote Hands. * View a concise summary of Remote Hands Request [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Create IP addresses directly within an IP subnetwork. * Define reusable naming patterns using the new TNI CI Naming application with real-time validation, hierarchical name construction, and interactive preview before applying to the inventory. * Access control update --- TNI table permissions [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Reserves rack unit space in a datacenter with rack allocation agentic workflow * TNI Data Model Navigator, a CMDB framework that presents a curated, domain-specific view of telecom See [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&family=australia&ft:locale=en-US) for more information. | [ ]