--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Telecommunications Service Operations Management (TSOM) release notes for upgrades from Zurich to Australia # Combined Telecommunications Service Operations Management (TSOM) release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Telecommunications Service Operations Management (TSOM) Release Notes for Upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for an upgrade of Telecommunications Service Operations Management (TSOM) from the Zurich release to the Australia release. It highlights new features, changes, deprecations, and activation instructions relevant to TSOM within this upgrade path. The notes cover enhancements in fault management, discovery connectors, data modeling, metrics aggregation, and AI platform integration. Show full answer Show less ## Key Features * **Fault Management Enhancements:** Automated alerts and event detection improve SD-WAN network health monitoring and issue resolution, with customizable event rules for real-time detection. * **Service Graph Connectors (SGCs):** Added support for Cisco Meraki and Fortinet, providing centralized management of physical and logical network elements, automated telecom-aware discovery, real-time CMDB synchronization, and visual network mapping. * **Telecom Discovery Builder Framework:** A standardized Extract, Transform, Load (ETL) framework simplifies telecom data processing, ensuring consistent mapping of network elements into CMDB structures and enabling ETL reusability across connectors. * **Discrepancy Management:** Enhanced tools identify and reconcile attribute mismatches and discrepancies in both physical and logical entities, improving data accuracy and audit performance with filtering capabilities for targeted audits. * **Granularity and Scheduling Controls for Pull Connectors:** New configuration options for Cisco Meraki and Fortinet pull connectors allow customers to limit API call volume and align data sampling schedules with system capabilities. * **Expanded SD-WAN and MPN Support:** Discovery connectors now support VeloCloud SD-WAN inventory from multiple account types, and Mobile Private Network (MPN) data modeling captures both physical hardware and virtual network functions within the CMDB. * **Metric Aggregation and KPI Customization:** The TSOMMetricAggregator scripted extension enables defining custom KPI calculations using raw and transformed metrics with temporal and spatial aggregation and user-defined labels. * **New Network Packet Broker CI Class:** Allows modeling of network packet broker devices in the CMDB, supporting traffic aggregation and filtering between network taps and monitoring tools. * **AI Platform Licensing Tiers:** Introduction of Foundation, Advanced, and Prime tiers offering progressively advanced AI capabilities, including generative AI skills and agentic workflows, affecting TSOM feature access based on license. ## Changes * **Logical Inventory Discovery:** Nokia Altiplano SGC enhancements enable discovery and management of logical elements such as ports and connections within the ServiceNow AI Platform CMDB. * **Audit and Remediation Enhancements:** Improved audit filtering by IP range, device type, and vendor enhances usability and performance, while manual and automated remediation workflows address detected discrepancies. * **LLM Service Deprecation:** The Now LLM Service is no longer the default AI model provider; a third-party LLM is now selected by default for new or inactive AI assets, with manual selection of Now LLM Service still available. * **SD-WAN Discovery Connectors:** New connectors standardize data processing using an SD-WAN data model integrated into the Telecom Discovery Builder Framework ETL pipeline, enhancing discovery accuracy and discrepancy audits. ## Deprecations and Removals * Previous separate ETLs for Optical Line Terminal (OLT) and Optical Network Unit (ONU) have been merged into a unified ETL supporting both physical and logical data and deprecated. * Service Operation CMDB Compliance Audit has been deprecated and replaced by Telecom Discrepancy Audit. * No features were removed specifically in the Australia release. ## Activation and Additional Information * TSOM applications and plugins are available through the ServiceNow Store; customers should request installation via the store for both Zurich and Australia releases. * No new additional or browser requirements were introduced in the Australia release. * No updates were made to accessibility or localization information for TSOM in this upgrade. ## Practical Impact for ServiceNow Customers Upgrading to the Australia release enhances your ability to manage telecommunications networks with improved automated fault detection, streamlined discovery of SD-WAN and MPN components, and more accurate CMDB data through advanced discrepancy management. The introduction of granular pull connector controls helps optimize API usage, and new metrics aggregation capabilities allow for customized KPI reporting tailored to your operational needs. The standardized Telecom Discovery Builder Framework reduces ETL development effort and ensures consistency across different network connectors. Additionally, understanding the new AI licensing tiers will help you align your usage with available AI features within TSOM. Activation remains straightforward through the ServiceNow Store, with no additional system requirements. Consolidated page of all release notes for Telecommunications Service Operations Management (TSOM) from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Telecommunications Service Operations Management (TSOM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Telecommunications Service Operations Management (TSOM) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Telecommunications Service Operations Management (TSOM). {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Fault Management: Events and alerts](https://www.servicenow.com/docs/access?context=fault-management-events-and-alerts&family=zurich&ft:locale=en-US) : You can monitor your SD-WAN network health and resolve issues faster with automated alerts and event detection. * Detect and resolve SD-WAN network issues faster with automated alerts and event monitoring. * Configure customizable event rules to detect SD-WAN device issues in real time. [Added Service Graph Connector for Cisco Meraki and Fortinet](https://www.servicenow.com/docs/access?context=configuring-cisco-meraki-service-graph-connector&family=zurich&ft:locale=en-US) : The following capabilities have been added to Cisco Meraki and Fortinet: * Provides a centralized management of physical infrastructure and logical network relationships within the ServiceNow AI Platform®. * Supports automated, telecom-aware discovery and real-time CMDB synchronization, along with visual network mapping, guided setup, and a dashboard for monitoring integration health. [Granular admin roles](https://www.servicenow.com/docs/access?context=exploring-the-telco-generic-schema-etl-framework&family=zurich&ft:locale=en-US) : The granular admin role enables developers and administrators to complete administrative configuration tasks for TSOM without requiring the full admin role. [Telecom Discovery Builder framework](https://www.servicenow.com/docs/access?context=exploring-the-telco-generic-schema-etl-framework&family=zurich&ft:locale=en-US) : Leverage a standardized Extract, Transform, Load (ETL) framework to streamline the processing and storage of telecom network data on the ServiceNow AI Platform. This reusable framework simplifies implementation by removing the need to manually build ETLs. It enables you to focus on connectivity logic while confirming consistent and reliable mapping of network elements such as equipment, cards, ports, LAGs, logical ports, and logical connections into predefined CMDB structures. Use Telecom Discovery Builder Framework to do the following: * Simplify data transformation tasks by duplicating the common ETL and configuring essential fields and settings for specific connector applications. * Deploy new Service Graph Connector (SGC) using existing ETLs to maintain consistent data transformation practices. * Help to ensure data integrity and support the automatic creation of TNI Entities through configured Before and After scripts. * The standardized CMDB/TNI data model enables ETL reusability across multiple connectors. * Allocate predefined storage locations for both physical and logical inventory elements. * Maintain consistent data model hierarchies across connectors to support unified network inventory management. * Improve Discovery SGC quality by providing an OOTB Data Source Validation tools. [Identify and reconcile discrepancies](https://www.servicenow.com/docs/access?context=exploring-telecom-reconciliation&family=zurich&ft:locale=en-US) : Use enhanced discrepancy identification and reconciliation features to keep your discovery data accurate and up to date on the ServiceNow AI Platform. These features give you better control over detected changes and improve overall audit performance. * Identify attribute value mismatches during discovery, such as bandwidth changes on ports (for example, from 10 Mbps to 100 Mbps). * Display previous and current attribute values, enabling you to decide whether to accept the new value, retain the old one, or manually raise a remediation task. * Detect discrepancies in logical entities alongside physical entities for comprehensive discrepancy management for newly discovered logical network elements. * Generate audit results using filtering conditions---such as specific IP ranges, device vendors, or port types---to focus on relevant subsets of data and significantly enhance audit performance and usability. | | Australia | [Granularity support for pull connectors](https://www.servicenow.com/docs/access?context=pull-connector-granularity&family=australia&ft:locale=en-US) : Configure granularity and polling schedule constraints on Meraki and Fortinet pull connector instances to reduce API call volume and align data sampling with source system capabilities. Per-connector validation prevents unsupported values for metrics collection schedules and granularity windows. For valid values per connector and API type, see [Pull connector granularity constraints](https://www.servicenow.com/docs/access?context=pull-connector-granularity-constraints&family=australia&ft:locale=en-US). [Discover VeloCloud SD-WAN inventory from both Partner (MSP) and Operator accounts](https://www.servicenow.com/docs/access?context=telecom-discovery-via-arista-velocloud&family=australia&ft:locale=en-US) : The Service Graph Connector automatically detects whether the supplied credentials belong to an Enterprise Proxy (partner) account or a direct operator account. The same scheduled import works for either topology without configuring the discovery mode. [Pagination for Meraki metrics requests](https://www.servicenow.com/docs/access?context=meraki-pull-connector-pagination&family=australia&ft:locale=en-US) : Meraki pull connector metrics requests now follow API pagination links automatically. This verifies complete data retrieval for large organizations. [Metric aggregation scripted extension](https://www.servicenow.com/docs/access?context=metric-aggregation-scripted-extension&family=australia&ft:locale=en-US) : Define custom KPI calculations on top of raw metrics using the `TSOMMetricAggregator` scripted extension point. Formulas can combine raw and transformed metrics, apply temporal aggregation operators (`avg`, `max`, `min`, `p95`) and spatial aggregation across matching resources, and attach user-defined labels to calculated KPIs. [Elastic connector for MPN alerts](https://www.servicenow.com/docs/access?context=set-up-connector-instance-nokia-mpn&family=australia&ft:locale=en-US) : Collect fault management alarm data from a Mobile Private Network (MPN) Elastic index and forward events to Event Management by configuring a connector instance. [Elastic connector for MPN metrics](https://www.servicenow.com/docs/access?context=configure-mpn-connectors-for-events-and-metrics&family=australia&ft:locale=en-US) : The MPN connector now supports flexible metrics collection and network-level aggregation for MPN environments. [MPN data model](https://www.servicenow.com/docs/access?context=mpn-data-model&family=australia&ft:locale=en-US) : Model your MPN topology in the CMDB with new CI classes and relationships for physical hardware and virtual network functions. The expanded data model captures connectivity between physical objects (servers, firewalls, and appliances) and virtual network functions (UPF, UDM, and 5G core functions). MPN infrastructure can be represented, related, and reported on alongside your telecom service operations data. [Network Packet Broker CI class](https://www.servicenow.com/docs/access?context=telecom-data-model&family=australia&ft:locale=en-US) : Model network packet broker devices in the CMDB with the new Network Packet Broker class (`cmdb_ci_network_packet_broker`), a child of Telco Equipment (`cmdb_ci_telco_equipment`). Network packet brokers sit between network TAPs or SPAN ports and your security and monitoring tools. They aggregate, filter, and distribute traffic so each tool receives only the data it needs. Example devices include the Iris Packet Broker IPB220 and IPB420, and APCON IntellaFlex XR monitoring switches. [Bind MPN metrics to configuration items automatically](https://www.servicenow.com/docs/access?context=metric-to-ci-binding-tsom-sgc&family=australia&ft:locale=en-US) : The MPN pull connector now ships with a preconfigured event field mapping rule that binds collected metrics to CMDB configuration items automatically. The rule uses a scripted extension to resolve the CI from event fields such as name, distinguished name, serial number, and hardware ID. [KPI aggregation capability](https://www.servicenow.com/docs/access?context=nokia-mpn-formula-engine&family=australia&ft:locale=en-US) : Use the Formula Engine to process raw KPI formulas into formatted expressions. The expressions are stored in the Formatted KPI Formula field and validated for balanced parentheses before the metric calculation engine references them. [Customize Fortinet license expiration date storage using scripted extension points](https://www.servicenow.com/docs/access?context=configure-fortinet-allowlist&family=australia&ft:locale=en-US) : By default, the Fortinet SD-WAN connector stores license expiration dates as separate CI key value pairs per device. You can override this behavior and implement alternative storage logic by using a scripted extension point. [Configure allowlists to scope connector polling](https://www.servicenow.com/docs/access?context=configuring-allowlist&family=australia&ft:locale=en-US) : Limit polling to specific organizations or ADOMs through allowlists on connector instances for Cisco Meraki and Fortinet. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Telecommunications Service Operations Management (TSOM) features. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Telecom Discovery via Nokia Altiplano](https://www.servicenow.com/docs/access?context=service-graph-connector-for-nokia-altiplano&family=zurich&ft:locale=en-US) : Nokia Altiplano SGC enables you to do the following: * Discover logical inventory for Nokia Altiplano such as logical ports, LAGs, and logical connections. * Enable customers to manage both physical infrastructure and logical network relationships on the ServiceNow AI Platform. * Store logical elements in the CMDB, improving visibility and traceability across the network. * Use the generic Extract, Transform, Load (ETL) framework provided by ServiceNow to integrate with Nokia Altiplano, significantly reducing development effort. [Discrepancy identification](https://www.servicenow.com/docs/access?context=discrepancy-identification-types-of-discrepancies&family=zurich&ft:locale=en-US) : Use the enhanced audit and reconciliation logic to do the following: * Detect mismatches in logical elements such as logical ports, LAGs, and connections. * Filter audit results by IP range, device type, or vendor to focus on relevant subsets of data. * Enhance audit performance, usability, and customer satisfaction by reducing unnecessary processing. | | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [SD-WAN Discovery connectors](https://www.servicenow.com/docs/access?context=sd-wan-data-model&family=australia&ft:locale=en-US) : Enable comprehensive SD-WAN visibility by using new Telecom Discovery connectors. Standardize data processing through the SD-WAN Data Model integrated into the Telecom Discovery Builder Framework ETL pipeline. [Types of discrepancies](https://www.servicenow.com/docs/access?context=discrepancy-identification-types-of-discrepancies&family=australia&ft:locale=en-US) : Enhance discovery accuracy and data quality with SD-WAN-specific discrepancy audits that validate discovery results against the CMDB. Reconcile discrepancies manually or automatically using the remediation engine. When the audit detects a newly discovered CI not present in the CMDB, a single follow-on task is created at the equipment level for resolution. | [ ] ## Removed Between your current release family and Australia, some Telecommunications Service Operations Management (TSOM) features or functionality were removed. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Telecommunications Service Operations Management (TSOM) features or functionality were deprecated. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__26} | Release | Release notes | |-|-| | Zurich | * The two previous Extract, Transform, Load (ETLs) for Optical Line Terminal (OLT) and Optical Network Unit (ONU) have been merged into a unified ETL that supports both physical and logical data and have been deprecated and phased out. * The previous Service Operation CMDB Compliance Audit has been deprecated and replaced by the Telecom Discrepancy Audit. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Telecommunications Service Operations Management (TSOM). {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Telecommunications Service Operations Management applications and plugins by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Telecommunications Service Operations Management (TSOM) applications and plugins are available in ServiceNow Store. For details, see the "Activation information" section of this release notes. | | Australia | Activation information : Install Telecommunications Service Operations Management (TSOM) applications and plugins by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Telecommunications Service Operations Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Telecommunications Service Operations Management (TSOM) we have noted them here. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Telecommunications Service Operations Management (TSOM) we have noted them here. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Telecommunications Service Operations Management (TSOM), such as specific requirements or compliance levels. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Telecommunications Service Operations Management (TSOM) we have noted them here. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Telecommunications Service Operations Management (TSOM) we have noted them here. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Simplify connector build and data transformation by leveraging the reusable, standardized Telecom Discovery Builder Framework across multiple telecom data sources. * Discover logical network elements from Nokia Altiplano using the enhanced Service Graph Connector for unified network visibility on the ServiceNow AI Platform. * Detect discrepancies in both logical and physical entities, including attribute value mismatches, and improve audit accuracy using targeted filters. See [Telecommunications Service Operations Management](https://www.servicenow.com/docs/access?context=telecommunications-service-operations-management&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Telecommunications, Media, and Technology (TMT). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Reduce API call volume and enforce per-API scheduling constraints for Meraki and Fortinet pull connectors with new granularity and schedule window controls. * Define custom KPI calculations on top of raw metrics using the metric aggregation scripted extension point. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Gain comprehensive SD-WAN visibility with new Telecom Discovery connectors for Cisco Meraki and Fortinet FortiManager. * Extend discovery pattern capabilities with support for switch stacks, card models, life-cycle attributes, and improved error handling. * Monitor SD-WAN health in real time with new Telecom Event and Metric connectors that enable intelligent event categorization, correlation, and KPI aggregation. See [Telecommunications Service Operations Management](https://www.servicenow.com/docs/access?context=telecommunications-service-operations-management&family=australia&ft:locale=en-US) for more information. | [ ]