--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Theme Builder release notes for upgrades from Zurich to Australia # Combined Theme Builder release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Theme Builder release notes for upgrades from Zurich to Australia This consolidated release note summary covers all updates and changes for Theme Builder from the Zurich release family through to the Australia release. It is designed to help ServiceNow customers prepare for upgrades by highlighting new features, changes, and important upgrade tasks. Theme Builder is included as a core plugin with the Next Experience application and is available by default, with upgrades accessible via the ServiceNow Store. Show full answer Show less ## New Features * **Brand Guidelines Upload:** From Zurich Patch 9 and enhanced in Australia 7.1, customers can upload brand guidelines as a PDF during theme creation to automatically generate theme colors aligned with documented brand standards. * **AI-Powered Theme Creation:** Since Zurich Patch 7, use Now Assist with ServiceNow Otto for Creator to generate themes from brand images. AI allows previewing multiple theme options and refining results within the Create a Theme wizard. Australia release further refines these capabilities. * **Expanded Image and Icon Customization:** Starting Theme Builder version 6.1, customers can edit colors and override default images for banners, modals, tile icons, and cards to better align themes with their branding style. Australia adds a new icon library for managing and uploading custom icons with support for size variants and dynamic color adjustments. * **Custom Fonts Management:** Upload, preview, edit, and manage up to 10 custom font families and associated font faces to maintain consistent branding. Fonts can be assigned and customized by component category and font size for precise typography control across interfaces, including Next Experience and embeddable components. * **Guided Tours and New Themes:** Version 6.1 introduced guided tours to help users learn features interactively and the ability to publish/unpublish the new Coral theme, including a dark variant for web and mobile experiences. * **Dark Mode for Theme Builder Interface:** Available since version 6.1 to reduce eye strain during theme editing. Note that this impacts only the Theme Builder interface, not the published themes. * **ServiceNow Otto AI Platform Tiers:** Australia release introduces three licensing tiers (Foundation, Advanced, Prime) for AI capabilities, affecting access to AI skills and workflows relevant to theme generation. ## Changes * **ServiceNow Otto Rebranding:** Now Assist was renamed to ServiceNow Otto®, a conversational AI platform integrated into workflows, supporting multimodal interactions and autonomous orchestration. * **Create a Theme Wizard Updates:** The color selection process was streamlined by combining primary and secondary colors into one step and removing neutral and additional color steps. Neutral and additional colors can now be adjusted within the Global Styles overview. Custom font upload is integrated directly into the font selector. * **Global Styles Panel Enhancements:** Renamed and reorganized for usability, including renaming the Font section to Typography, splitting it into Fonts and Sizes tabs, and adding a Categories tab for component-level typography management. The panel relocation simplifies theme editing and ensures a consistent interface. * **UI Improvements:** Upload and selection modals for logos, fonts, and shapes were enlarged and improved with drag-and-drop capabilities and previews before application. * **Color Selector Default Change:** The default color palette now uses the Coral theme's vibrant blue hues instead of static gray tones. ## Removed and Deprecated Features No features or functionality were removed or deprecated between Zurich and Australia releases. ## Activation and Requirements Theme Builder is included by default with the Next Experience application. Customers can update to the latest version from the ServiceNow Store. No additional requirements or browser changes were introduced between Zurich and Australia releases. ## Accessibility and Localization * **Accessibility Enhancements:** Custom font upload improves readability, supports cognitive accessibility needs, and enhances globalization support for diverse languages and alphabets. * **Dark Mode:** Available in the Theme Builder interface to reduce eye strain, improving usability in low-light conditions. * No localization updates were noted between Zurich and Australia. ## Practical Benefits for ServiceNow Customers * Streamlined theme creation with AI-powered automation reduces manual effort and speeds up branding alignment. * Enhanced customization options for images, icons, and fonts enable more precise brand representation across digital experiences. * Improved typography controls and theme management provide consistency and clarity in user interfaces, including external embeddable components. * Accessibility improvements help deliver inclusive experiences for users with disabilities or diverse cognitive needs. * Upgraded UI and guided tours lower the learning curve and improve the efficiency of theme building and maintenance. Consolidated page of all release notes for Theme Builder from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Theme Builder release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Theme Builder to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-themebuilder-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Theme Builder. {#dfrn3-themebuilder-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Upload brand guidelines to the theme creation workflow](https://www.servicenow.com/docs/access?context=create-theme-now-assist&family=zurich&ft:locale=en-US) : Upload your brand guidelines as a PDF to the theme creation workflow within the Now Assist panel to generate themes aligned with your brand. [Create a theme using ServiceNow Otto](https://www.servicenow.com/docs/access?context=create-theme-now-assist&family=zurich&ft:locale=en-US) : As of Zurich Patch 7, leverage Now Assist to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. This feature requires ServiceNow Otto for Creator. [Create a theme with AI in Theme Builder](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&family=zurich&ft:locale=en-US) : As of Zurich Patch 7, use AI to generate themes from brand images, preview multiple options, and refine results all within the updated Create a theme wizard. If you prefer, you can skip the AI step and continue creating your theme manually using the existing workflow. This feature requires ServiceNow Otto for Creator. [Create a theme using ServiceNow Otto](https://www.servicenow.com/docs/access?context=create-theme-now-assist&family=zurich&ft:locale=en-US) : As of Zurich Patch 7, leverage Now Assist to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. This feature requires ServiceNow Otto for Creator. [Create a theme with AI in Theme Builder](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&family=zurich&ft:locale=en-US) : As of Zurich Patch 7, use AI to generate themes from brand images, preview multiple options, and refine results all within the updated Create a theme wizard. If you prefer, you can skip the AI step and continue creating your theme manually using the existing workflow. This feature requires ServiceNow Otto for Creator. [Explore the expanded image categories with color editing and override capability](https://www.servicenow.com/docs/access?context=working-with-image-styles&family=zurich&ft:locale=en-US) : As of Theme Builder version 6.1, configure the following new image categories to further enhance your theme: * Edit the colors of banners, modals, tile icons, and cards from within Theme Builder. * Override each of these default illustrations with your own custom images to uniquely align with your branding style. [Guided tours in Theme Builder](https://www.servicenow.com/docs/access?context=guided-tours-theme-builder&family=zurich&ft:locale=en-US) : As of version 6.1, learn about additional features and complete tasks through interactive steps by taking guided tours within Theme Builder. [Publish the new Coral theme](https://www.servicenow.com/docs/access?context=tb-apply-theme&family=zurich&ft:locale=en-US) : Publish or unpublish the new Coral theme directly from Theme Builder. This theme provides a fresh look and feel and features brand-neutral illustrations to enhance your user experience. A dark theme variant is available for web and mobile experiences. [Upload and manage custom fonts in your theme](https://www.servicenow.com/docs/access?context=upload-custom-font&family=zurich&ft:locale=en-US) : Use your organization's fonts to maintain a consistent look and feel for your brand throughout your experience. * Upload, preview, and edit at most 10 custom font families from the Global styles or Component styles tabs. * Add unlimited associated font faces to each font family and apply them individually to components. * Delete your font family or font face from your theme. | | Australia | [Upload brand guidelines to generate theme colors in Theme Builder](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&family=australia&ft:locale=en-US) : As of Theme Builder, version 7.1, upload brand guidelines as a PDF in the Theme Builder wizard to generate theme colors from your documented brand standards. [Upload brand guidelines to generate theme colors in the ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&family=australia&ft:locale=en-US) : Upload brand guidelines as a PDF to the Theme Builder theme creation workflow in the ServiceNow Otto panel to generate themes aligned with your brand. [AI-powered color palette theme creation](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&family=australia&ft:locale=en-US) : Use AI to generate themes from brand images, preview multiple options, and refine results all within the updated Create a theme wizard. If you prefer, you can skip the AI step and continue creating your theme manually using the existing workflow. This feature requires ServiceNow Otto for Creator. [Generate themes using ServiceNow Otto](https://www.servicenow.com/docs/access?context=create-theme-now-assist&family=australia&ft:locale=en-US) : Use ServiceNow Otto to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. This feature requires ServiceNow Otto for Creator and a theme creation workflow enabled in AI Agent Studio. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Override default icons for a fully branded experience](https://www.servicenow.com/docs/access?context=tb-icon-illustrations&family=australia&ft:locale=en-US) : View and manage your theme's icon library in Theme Builder, including uploading custom assets to replace default icons. Icons support size variants, outline and fill styles, and dynamic color adjustments and integrate with embeddable components. [Control typography at the component category level](https://www.servicenow.com/docs/access?context=assign-fonts-by-category&family=australia&ft:locale=en-US) : Assign fonts to individual component categories to create clearer visual distinction across your interface. [Flexible Font size control](https://www.servicenow.com/docs/access?context=edit-font-size&family=australia&ft:locale=en-US) : Fine-tune font sizes across component categories for a polished, consistent look. Use font‑size controls to tailor default or custom fonts to your brand needs. Applies across Next Experience and embeddable components, ensuring a consistent brand look even on external sites. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Theme Builder features. {#dfrn3-themebuilder-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=zurich&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Create a theme wizard color selector updated](https://www.servicenow.com/docs/access?context=tb-create-theme&family=zurich&ft:locale=en-US) : As of Theme Builder version 6.1, when you create a theme, the color selector now defaults to Coral theme colors instead of static gray tones. This means your initial color options feature a blue hue for a more vibrant look. Colors can still be customized at any time by selecting a preferred color in the color selector. [Global styles upload and selector modals updated](https://www.servicenow.com/docs/access?context=working-with-global-styles&family=zurich&ft:locale=en-US) : A more consistent, user-friendly interface is now available for uploading logos, fonts, and shapes. The following changes have been made: * A larger modal for uploading your company logo with a browse or drag-and-drop capability. * A larger modal for selecting predefined corner shapes and fonts. * A preview window within each modal for immediately viewing your selections before they're applied to your theme. [Updated Global styles Overview panel](https://www.servicenow.com/docs/access?context=working-with-global-styles&family=zurich&ft:locale=en-US) : The Global styles Overview panel has been updated in the following ways: * The Font section has been renamed Typography. * The font family field that is listed in the Typography section has been renamed as the Default font family. The Default font family still indicates which font is applied globally across your theme, unless you override it at the component level. | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Updated Editor page Global styles preview options](https://www.servicenow.com/docs/access?context=working-with-global-styles&family=australia&ft:locale=en-US) : The Global styles panel has been updated in the following ways: * The UI styles preview tab has been renamed to Abstract UI. * The Experience preview tab has been renamed to Experiences. * A Categories tab is now available allowing you to view groups of components by font or font size. This tab appears only when the Typography panel is open. [Global styles panel updated](https://www.servicenow.com/docs/access?context=working-with-global-styles&family=australia&ft:locale=en-US) : The Global styles panel has been updated in the following ways: * Global styles panel was relocated to simplify theme editing and provide a more consistent interface. * The Typography panel now features two dedicated tabs, Fonts and Sizes allowing you to manage typefaces and font scales independently. In addition, the panel supports a new structure for editing typography at a category level, bridging the previous gap between global and individual component styling. [Create a theme wizard updated](https://www.servicenow.com/docs/access?context=tb-create-theme&family=australia&ft:locale=en-US) : The existing create a theme wizard has been updated and streamlined in the following ways: * Primary and secondary colors are now selected in a single step. * The neutral color step has been removed. You can now choose a neutral color from the Global styles overview panel when needed. * The additional colors step has been removed. Additional brand colors can also be selected from the Global styles overview panel. * Custom font upload is now available directly from the font selector. * The final step is still the theme summary, with all editing options accessible directly from this page. | [ ] ## Removed Between your current release family and Australia, some Theme Builder features or functionality were removed. {#dfrn3-themebuilder-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Theme Builder features or functionality were deprecated. {#dfrn3-themebuilder-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Theme Builder. {#dfrn3-themebuilder-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Theme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from the ServiceNow Store. Important: Theme Builder is available by default and upgrades are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Theme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from the ServiceNow Store. Important: Theme Builder is available by default and upgrades are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Theme Builder we have noted them here. {#dfrn3-themebuilder-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Theme Builder we have noted them here. {#dfrn3-themebuilder-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Theme Builder, such as specific requirements or compliance levels. {#dfrn3-themebuilder-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : [Upload custom font](https://www.servicenow.com/docs/access?context=upload-custom-font&family=zurich&ft:locale=en-US) : The ability to upload custom fonts to your theme can help users with disabilities in several ways, including: * Improved readability: Custom fonts can be selected to enhance readability, making text easier to see, understand, and retain. This is beneficial for users with visual impairments, as clear letter forms reduce eye strain. * Support for cognitive differences: Custom fonts can address cognitive accessibility needs. For instance, users with dyslexia or Attention- Deficit/Hyperactivity Disorder (ADHD) may benefit from fonts that reduce reading strain and improve information processing. * Improved globalization support: Custom fonts tailored to specific languages improve the readability for non-Latin alphabets and ensure consistent, accessible user experiences across global audiences. [Dark mode in Theme Builder](https://www.servicenow.com/docs/access?context=dark-mode-theme-builder&family=zurich&ft:locale=en-US) : As of version 6.1, Theme Builder is now available in light and dark mode. This option is commonly used to alleviate eye strain and improve readability. Dark mode applies to the Theme Builder interface only and does not affect the appearance of individual themes. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Theme Builder we have noted them here. {#dfrn3-themebuilder-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Theme Builder we have noted them here. {#dfrn3-themebuilder-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 9](https://www.servicenow.com/docs/access?context=zurich-patch-9&family=zurich&ft:locale=en-US) * Beginning with Zurich Patch 9, upload brand guidelines as a PDF to the theme creation workflow in the Now Assist panel to generate themes that align with your brand. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * As of Zurich Patch 7, use Now Assist to automatically create brand‑aligned themes, then refine and publish them in Theme Builder. * Publish the new Next Experience Coral theme from Theme Builder. * Add custom fonts to your theme for enhanced branding. * As of Theme Builder version 6.1, configure modal, tile icon, banner, and card colors, and override these default illustrations with your own custom imagery. * As of Theme Builder version 6.1, enable dark mode to improve usability of Theme Builder in low-light conditions. See [Working with themes](https://www.servicenow.com/docs/access?context=next-experience-theming&family=zurich&ft:locale=en-US) for more information. | | Australia | * Generate color palettes instantly by uploading a brand image or brand guidelines and let the AI theme generator automatically detect your brand colors. * Customize fonts by category and adjust font sizes to scale typography across specific component categories like headers, buttons, and form fields, or by size groups for consistent styling. * Access the new icon library to configure and override default icons using custom assets. See [Working with themes](https://www.servicenow.com/docs/access?context=next-experience-theming&family=australia&ft:locale=en-US) for more information. | [ ]