--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Upgrade Console release notes for upgrades from Zurich to Australia # Combined Upgrade Console release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Upgrade Console release notes for upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with essential information about upgrading the Upgrade Console from the Zurich release family to the Australia release family. It highlights new features, changes, deprecations, and important upgrade tasks to ensure a smooth transition through the upgrade process. Show full answer Show less ## Key Features * **Upgrade Plan Selection:** Introduced in Zurich, users can now select or create an upgrade plan during the pre-upgrade activities for both production and sub-production instances. * **Enhanced Preview and Store Application Upgrades:** Improved functionalities in previewing application upgrades and managing store application upgrades, including a new "Sync Now" option to refresh installed applications updated outside the upgrade process. * **Improved Upgrade Access:** Upgrade Console can now be accessed via the Admin menu by navigating through Admin Home, enhancing ease of use. * **Guided Upgrade Workflow:** Structured upgrade processes are available for both sub-production (three phases) and production instances (four phases) to guide users smoothly through each upgrade step. * **Bulk Application Update Console (Australia):** Enables review, selection, and update of multiple applications simultaneously, reducing manual effort. * **App Version Compatibility Support (Australia):** Automatically updates all related applications to compatible versions within the Now Assist suite when upgrading an application using the compatibility matrix. * **ATF Troubleshooting Agent Access (Australia):** Facilitates troubleshooting of failed Automated Test Framework (ATF) tests directly from the post-upgrade activities on non-production instances. ## Key Changes * **Coral Theme (Zurich):** Coral has become the default theme for new portal, web, and mobile experiences with Next Experience or Core UI, providing a modern, brand-neutral interface with a dark theme option. * **Guided Upgrade Access Update (Zurich):** Users can now resume ongoing upgrades via a "Resume upgrade" option in addition to accessing Guided upgrade through the dedicated tab. * **Deprecation (Zurich):** The "Ready your environment" step was removed from pre-upgrade activities in production instances to streamline the process. ## Important Upgrade Information * **Activation:** Upgrade Console is an AI Platform feature active by default and available via the ServiceNow Store in both Zurich and Australia. * **Pre- and Post-Upgrade Tasks:** Customers should carefully review and complete recommended tasks before and after upgrading to ensure a successful upgrade. * **Accessibility, Localization, Browser, and Additional Requirements:** No new updates or changes were introduced in these areas between Zurich and Australia. ## Practical Benefits for ServiceNow Customers * Streamlined upgrade planning and execution with guided workflows tailored to production and sub-production instances. * Improved user experience through enhanced upgrade steps and a modernized interface. * Easier management of application upgrades via bulk updates and compatibility support, reducing manual overhead. * Direct access to troubleshooting tools for automated tests improves post-upgrade validation and issue resolution. Consolidated page of all release notes for Upgrade Console from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Upgrade Console release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Upgrade Console to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-upgradeconsole-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Upgrade Console. {#dfrn3-upgradeconsole-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Additional step in pre-upgrade activities](https://www.servicenow.com/docs/access?context=um-pre-upgrade-activities&family=zurich&ft:locale=en-US) : You an now choose an upgrade plan in the Choose an upgrade plan step by either selecting an existing plan or by creating a new plan. This new step is applicable for both production and sub-production instances. [Enhanced functionalities in the Preview application upgrades step](https://www.servicenow.com/docs/access?context=um-pre-upgrade-activities&family=zurich&ft:locale=en-US) : Experience the new functionalities within the Preview application upgrades step for a seamless upgrade experience on your instance. These new functionalities are applicable for both production and sub-production instances. [Enhanced capabilities in the Store application upgrades step](https://www.servicenow.com/docs/access?context=um-post-upgrade-activities&family=zurich&ft:locale=en-US) : Review the Store application upgrades step in the post-upgrade activities for updated information in the App updates and Upgrade store applications sections. You can also use the new Sync Now option to update the list of installed applications that were either added or upgraded outside the upgrade process. [Additional way to access Upgrade Management](https://www.servicenow.com/docs/access?context=um-guided-tour-implement&family=zurich&ft:locale=en-US) : You can now access Upgrade Console through the Admin menu by selecting Admin Home, and then selecting the Upgrade Console link. [Guided upgrade on sub-production instance](https://www.servicenow.com/docs/access?context=um-guided-tour-implement&family=zurich&ft:locale=en-US) : Upgrade your sub-production instance to facilitate a seamless and successful transition. This process is structured into three pivotal phases: Pre-upgrade, Instance upgrade, and Post-upgrade tasks. [Guided upgrade on production instance](https://www.servicenow.com/docs/access?context=um-guided-tour-implement-prod&family=zurich&ft:locale=en-US) : Elevate your upgrade experience within your production instance by meticulously completing each stage of the transition. This comprehensive process encompasses four crucial phases: Select upgrade, Pre-upgrade, Instance upgrade, and Post-upgrade tasks, all designed for a successful upgrade experience. | | Australia | [Bulk application update console](https://www.servicenow.com/docs/access?context=um_bulk_app_update_desc&family=australia&ft:locale=en-US) : Review, select, and update multiple applications from a single console, reducing the effort of managing application updates individually. [App version compatibility support](https://www.servicenow.com/docs/access?context=um-pre-upgrade-activities&family=australia&ft:locale=en-US) : Update the Now Assist suite to manage application version compatibility by automatically updating all related applications to compatible versions when you upgrade an application in the compatibility matrix. [ATF Troubleshooting agent access](https://www.servicenow.com/docs/access?context=um-post-upgrade-activities&family=australia&ft:locale=en-US) : You can now troubleshoot failed tests by accessing the ATF troubleshooting agent from the Conduct post-testing step in the post-upgrade activities of a non-production instance. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Upgrade Console features. {#dfrn3-upgradeconsole-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Updated access to Guided upgrade](https://www.servicenow.com/docs/access?context=um-guided-tour-implement&family=zurich&ft:locale=en-US) : Apart from the Guided upgrade tab option, you can also access Guided upgrade by selecting Resume upgrade if there is an ongoing upgrade in the instance. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Upgrade Console features or functionality were removed. {#dfrn3-upgradeconsole-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Upgrade Console features or functionality were deprecated. {#dfrn3-upgradeconsole-summary__entry__26} | Release | Release notes | |-|-| | Zurich | * Removed the Ready your environment step in the pre-upgrade activities on a production instance. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Upgrade Console. {#dfrn3-upgradeconsole-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Upgrade Console is a ServiceNow AI Platform feature that is active by default. Important: Upgrade Console is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Upgrade Console is a ServiceNow AI Platform feature that is active by default. Important: Upgrade Console is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Upgrade Console we have noted them here. {#dfrn3-upgradeconsole-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Upgrade Console we have noted them here. {#dfrn3-upgradeconsole-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Upgrade Console, such as specific requirements or compliance levels. {#dfrn3-upgradeconsole-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Upgrade Console we have noted them here. {#dfrn3-upgradeconsole-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Upgrade Console we have noted them here. {#dfrn3-upgradeconsole-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Enable a smooth upgrade experience on your production and sub-production instances by completing essential tasks before, during, and after the instance upgrade. * Access Upgrade Console and Guided upgrade by experiencing the new and updated options. See [Upgrade Management](https://www.servicenow.com/docs/access?context=um-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Access the ATF troubleshooting agent directly from the Upgrade console. * Manage your application version compatibility by updating the Now Assist suite. See [Upgrade Management](https://www.servicenow.com/docs/access?context=um-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]