--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Usage Insights release notes for upgrades from Zurich to Australia # Combined Usage Insights release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Usage Insights Release Notes for Upgrades from Zurich to Australia This consolidated release notes document outlines the key updates, new features, and important upgrade information for Usage Insights as customers move from the Zurich release family to Australia. It provides a unified view to help ServiceNow customers prepare for the Australia upgrade, highlighting enhancements in data export, analytics, and user experience without changes in some areas. Show full answer Show less ## Key Features * **Bulk Export via REST API:** Usage Insights now supports asynchronous, large-volume data exports through a REST API that streams JSON batches to a Kafka topic. This enables programmatic, recurring data movement beyond manual exports. * **Analytics Overlay Experience:** A new utility icon offers quick access to key usage metrics directly on application pages, improving workflow efficiency. * **UXA-PA Integration Enhancements:** Enhanced filtering on dashboards, additional session metrics, inclusion of Pages data, drill-down capabilities, and a new condition builder for Events improve analytic depth and usability. * **Conversations View:** Australia introduces detailed reporting on ServiceNow Otto chat activities, including engagement metrics and chat events. * **Cross-Application Conversion Funnels:** Ability to create funnels spanning multiple applications enables tracking of user journeys across apps. * **Page Properties Analytics:** Filters on page attributes such as owner, category, or load time enable granular usage analysis. * **Custom Events Creation:** Users can create and describe custom events directly in the application without coding, enhancing event tracking and clarity. * **Platform Analytics Integration:** Funnels and dashboards created in Usage Insights are accessible and customizable directly within Platform Analytics, streamlining analytics management. ## Key Changes * **Coral Theme Default (Zurich):** Introduced as the default for new portals and experiences, featuring brand-neutral illustrations and an optional dark theme for web and mobile. No theme updates were noted in Australia. * **Usage Insights Naming:** User Experience Analytics is renamed to Usage Insights in Australia, reflecting expanded capabilities. * **Deprecations:** Usage Insights support was removed starting with the Xanadu release; customers must upgrade to Yokohama, Zurich, or Australia to continue usage. ## Important Upgrade Information * Pre- and post-upgrade tasks should be reviewed and completed to ensure smooth transition to Australia. * Usage Insights remains an active AI Platform feature by default and is available through the ServiceNow Store. * No additional browser, localization, or accessibility requirements were introduced from Zurich to Australia. ## Practical Benefits for ServiceNow Customers * Improved data export capabilities facilitate efficient, automated large-scale analytics data management. * Enhanced analytics overlays and dashboard features provide faster, more detailed insights directly within applications. * Cross-application funnels and conversation analytics support comprehensive user journey and engagement analysis. * Custom events and deeper Platform Analytics integration enable tailored reporting aligned with organizational metrics. * Maintaining current support by upgrading beyond deprecated releases ensures continuous access to Usage Insights features. Consolidated page of all release notes for Usage Insights from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Usage Insights release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Usage Insights to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-usageinsights-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Usage Insights. {#dfrn3-usageinsights-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Bulk export of User Experience Analytics data via REST API](https://www.servicenow.com/docs/access?context=data-export-restapi&family=zurich&ft:locale=en-US) : Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios. [Analytics overlay experience](https://www.servicenow.com/docs/access?context=uxa-access-analytics-overlay&family=zurich&ft:locale=en-US) : Try the new utility icon that shows you the key usage metrics for the pages that you're navigating to without having to leave the application page. The shortcut gives you faster access to the contextual analytics overlay. [UXA-PA integration enhancements](https://www.servicenow.com/docs/access?context=uxa-data-sources&family=zurich&ft:locale=en-US) : Experience the enhancements by enabling UXA filters on dashboards, additional metrics configuration for sessions, and the inclusion of Pages in the User Experience Analytics data source. Furthermore, inline dashboards for Usage Insights data now offer drill-down, and the Events data source benefits from a new condition builder. | | Australia | [Conversations](https://www.servicenow.com/docs/access?context=conversations&family=australia&ft:locale=en-US) : Explore the conversations view by ServiceNow Otto chat activity. It reports engagement metrics such as total chat users and live agent transfers, chat-related events, from starting a conversation to rendering a chat response to selecting a chat action. [Create cross-application conversion funnels](https://www.servicenow.com/docs/access?context=create-conversion-funnel-for-cross-application&family=australia&ft:locale=en-US) : Create and use cross-application conversion funnels to target all applications or one specific application, so that consecutive steps can follow from one application into another. [Page properties analytics](https://www.servicenow.com/docs/access?context=page-properties-analytics&family=australia&ft:locale=en-US) : Filter a page detail page by one or more page properties to analyse how usage differs across page attributes such as owner, category, or load time. [Bulk export of User Experience Analytics data via REST API](https://www.servicenow.com/docs/access?context=data-export-restapi&family=australia&ft:locale=en-US) : Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios. [Creating custom events](https://www.servicenow.com/docs/access?context=tagged-events&family=australia&ft:locale=en-US) : Create custom events without code directly in your application using the Usage Insights page overlay. Use event descriptions to provide greater visibility and clarity on Usage Insights events. [Access Funnels from Platform Analytics](https://www.servicenow.com/docs/access?context=create-funnel&family=australia&ft:locale=en-US) : Access funnels you create in Usage Insights directly in the Platform Analytics UI to view this data along with your organization's other business metrics. [Customize Dashboards](https://www.servicenow.com/docs/access?context=uxa-dashboards&family=australia&ft:locale=en-US) : Customize dashboards or pages for Platform Analytics directly in Usage Insights. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Usage Insights features. {#dfrn3-usageinsights-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Usage Insights features or functionality were removed. {#dfrn3-usageinsights-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Usage Insights features or functionality were deprecated. {#dfrn3-usageinsights-summary__entry__26} | Release | Release notes | |-|-| | Zurich | [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=zurich&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | | Australia | [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=australia&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | [ ] ## Activation information Review information on how to activate Usage Insights. {#dfrn3-usageinsights-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Usage Insights is a ServiceNow AI Platform feature that is active by default. Important: Usage Insights is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Usage Insights is a ServiceNow AI Platform feature that is active by default. Important: Usage Insights is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Usage Insights, such as specific requirements or compliance levels. {#dfrn3-usageinsights-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Usage Insight Data Export is delivered as a store app that adds a REST API endpoint to your instance and provisions a dedicated messaging topic for result delivery. * Access the analytics overlay faster via the new utility icon and then redirect to the analytics dashboard by selecting Analyze with User Experience Analytics on the overlay. * Experience enhanced analytics with UXA filters on dashboards, configurable session metrics, Pages in User Experience Analytics, drill-down in inline dashboards, and a condition builder for Events. See [User Experience Analytics](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * User Experience Analytics is now known as Usage Insights. * Usage Insight Data Export is delivered as a store app that adds a REST API endpoint to your instance and provisions a dedicated messaging topic for result delivery. * Tag and create events and update event descriptions. * View funnels you create in Usage Insights directly in Platform Analytics. * Create dashboards for Platform Analytics directly in Usage Insights. See [Usage Insights](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=australia&ft:locale=en-US) for more information. | [ ]