--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Visa Spoke release notes for upgrades from Zurich to Australia # Combined Visa Spoke release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Visa Spoke release notes for upgrades from Zurich to Australia This consolidated release note page provides ServiceNow customers with all key updates, new features, changes, deprecations, and activation information related to upgrading the Visa Spoke integration from the Zurich release family to Australia. It covers enhancements introduced between these versions to help you prepare for and execute your upgrade effectively. Show full answer Show less ## Important Upgrade Information * Pre- and post-upgrade tasks should be reviewed and completed as applicable before upgrading to Australia. * No updates or removals occurred in Zurich or Australia releases for some sections, ensuring stability in those areas. ## New Features in Australia * **Virtual Account and Funding Account Fields:** Spoke actions now return Virtual Account Number (VAN), Virtual Card Code, and Funding Account Number (FAN) for disputes or transactions involving virtual cards. The Submit Transaction Inquiry Request Builder accepts Funding Account Number as input. * **3-D Secure and Compelling Evidence (CE) 3.0 Fields:** Enhanced transaction detail fields supporting CE 3.0 framework include digital authentication indicators, device IDs, IP addresses, customer account IDs, shipping info, and more for improved liability-shift determination. New domain values support mobile back-to-back processing. * **CE Indicator on Queue Responses:** Queue response parsers now include a CE Indicator field to flag CE 3.0 dispute-rejected cases. * **Support for Hotel Dispute, Facilities Withdrawal, and CE Questionnaires:** New fields for dispute intake related to hotel checkout dates, facilities withdrawal dates, and CE transaction details enable better handling of specific dispute types in Europe and lodging industries. ## Key Changes * **Coral Theme Default:** Coral is now the default UI theme for new portals and mobile experiences, providing a fresh, brand-neutral look with optional dark theme support. * **Visa Resolve Online (VROL) Updates:** Visa Spoke actions were updated to align with VROL releases 25.2 and 26.1, including enhancements to dispute and fraud handling actions and introduction of a Dispute Intelligence object that provides AI-generated dispute win-likelihood scores and key influencing factors for smarter decision-making. * **Updated Response Field Mappings:** Dispute response parsers have been enhanced to parse new fields for compelling-evidence documentation such as document type, billing/shipping addresses, and travel itinerary details. * **Card Data Security Integration:** Several spoke actions now support integration with the Card Data Security application, improving PCI data handling within ServiceNow. * **IES Corrections:** Adjustments to case stage/state description fields and virtual account-related fields improve data accuracy and usability. ## Deprecations * The Authentication Program field was removed from multiple transaction detail response parsers in line with Visa IES 26.2 with no replacement field. ## Activation and Installation Visa Spoke can be installed and activated by requesting it from the ServiceNow Store. Customers should visit the store to view available apps, submit requests, and review cumulative release notes for all Visa Spoke versions. ## Accessibility and Localization * The Coral theme introduced a dark mode option for web and mobile experiences to improve readability and reduce eye strain. * No new localization or accessibility requirements were introduced beyond existing support. ## Highlights for ServiceNow Customers * Use updated Visa Spoke APIs in Australia release to minimize storage and transmission of Payment Card Industry (PCI) data within ServiceNow, enhancing security compliance. * Benefit from AI-powered Dispute Intelligence to improve dispute management decisions. * Leverage expanded data fields and new dispute questionnaire capabilities to handle complex dispute scenarios effectively. * Enjoy improved UI experience with the Coral theme and optional dark mode. Consolidated page of all release notes for Visa Spoke from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Visa Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Visa Spoke to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-visaspoke-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Visa Spoke. {#dfrn3-visaspoke-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Virtual account and funding account fields : These spoke actions now return the Virtual Account Number (VAN), Virtual Card Code (with description), and the underlying Funding Account Number (FAN) when a dispute or transaction involves a virtual card. * Look up Dispute Financial Details Response Parser * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser Separately, on the request side, Submit Transaction Inquiry Request Builder's Card/Account Number field now also accepts a Funding Account Number as search input. 3-D Secure and Compelling Evidence (CE) 3.0 transaction detail fields : These spoke actions now return Digital Authentication Indicator, Authentication Solution Indicator, VCDI device ID and IP address, and merchant-supplied device ID, device IP address, customer account/login ID, shipping address, order ID, foreign retailer indicator, and token requestor TSP ID, supporting liability-shift determinations under Visa's Compelling Evidence 3.0 framework. * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser Separately, these same three actions' Service Processing Type field (the underlying Deferred OCT request type) gained a new domain value for mobile back-to-back processing. CE indicator on queue responses : These spoke actions now include a CE Indicator field, populated only when an acquirer receives an incoming CE 3.0 dispute-rejected case. * Look up Queue Response Parser * Look up Batch Queue Response Parser Spoke support for hotel dispute, facilities-withdrawal, and CE transaction detail questionnaire fields : These spoke actions now submit and return three new dispute intake fields: the date facilities were withdrawn (Cancelled Recurring Transaction disputes in Europe), the date a cardholder checked out from a hotel (Not as Described or Quality disputes involving hotel or lodging merchants), and CE Transaction Details, a read-back field showing the original and matching historical transactions used in a compelling-evidence determination. The dispute agent and cardholder question wording and display conditions for these fields are documented in the Financial Services Card Operations release notes; this entry covers the underlying spoke-level transport. * Submit Dispute Questionnaire * Look up Dispute Details Response Parser | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Visa Spoke features. {#dfrn3-visaspoke-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Visa Resolve Online (VROL) version 25.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=zurich&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.2 revision changes: * Submit Dispute Questionnaire * Hypersearch Request Builder * Hypersearch Response Parser * Create Dispute Pre-Arbitration Request Builder * Create Dispute Pre-Arbitration Response Parser * Look up Dispute Response Details Request Builder * Look up Dispute Response Details Response Parser * Look up Dispute Pre-Arbitration Response Details Request Builder * Look up Dispute Pre-Arbitration Response Details Response Parser * Look up Dispute Pre-Arbitration Details Request Builder * Look up Dispute Pre-Arbitration Details Response Parser * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser In addition, the Look up Dispute Details, Look up Dispute Response Details, Look up Dispute Pre-Arbitration Details, and Look up Dispute Pre-Arbitration Response Details actions now return a Dispute Intelligence object in their output. Dispute Intelligence includes an AI-generated Probability of Success score for the dispute, along with a ranked list of key factors influencing that score, so a consuming app can incorporate Visa's own win-likelihood assessment into its dispute-handling decisions. | | Australia | Updated response field mapping for dispute response details : Updated response field mapping for the following spoke actions so FSO can parse and surface the additional fields Visa introduced under the Reference Doc Summary tab's flexible schema for revision 26.2, including document-type, billing- and shipping-address, and travel-itinerary (outbound/inbound passenger name and departure/arrival date) fields for compelling-evidence documentation. * Look up Dispute Response Details Response Parser * Look up Dispute Pre Arbitration Details Response Parser * Look up Dispute Pre Arbitration Response Details Response Parser Updated case, collaboration, and related Spoke actions : Updated the following spoke actions for IES corrections: * Look up GMFP Details Response Parser to correct the case stage/state description field length (widened to String (100)) Also updated Look up Dispute Financial Details Response Parser to return the Virtual Account Number, Virtual Card Code, and Funding Account Number fields. [Card data security updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=australia&ft:locale=en-US) : The following spoke actions have been updated to support integration with the Card data security application: * Look up Associated Transaction List * Look up Image * Look up Report Output * Download and Attach Image [VROL release 26.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=australia&ft:locale=en-US) : Updated the following Visa Spoke actions to align with VROL release 26.1 revision changes. These changes support dispute agents and admins in processing disputes accurately: * Submit Exception Request Builder * Submit Fraud Bundle Dispute Questionnaire * Look up Dispute Financial Details Request Builder * Look up Dispute Financial Details Response Parser * Submit Fraud Report Request Builder * Look up Fraud Report Details Response Parser * Look up Fraud Report Details Request Builder * Look up Transaction Details Request Builder * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser * Look up Dispute Filing Details Response Parser * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser * Create Dispute Pre Arbitration Response * Look up Dispute Pre Arbitration Details Request Builder * Look up Dispute Pre Arbitration Response Details Request Builder * Look up Dispute Pre Arbitration Details Response Parser * Look up Dispute Response Details Request Builder * Submit Dispute Questionnaire * Look up Dispute Pre Arbitration Response Details Response Parser * Look up Dispute Response Details Response Parser * Initiate Dispute from Transaction or Case * Create Dispute Pre Arbitration | [ ] ## Removed Between your current release family and Australia, some Visa Spoke features or functionality were removed. {#dfrn3-visaspoke-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Visa Spoke features or functionality were deprecated. {#dfrn3-visaspoke-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Authentication Program field : The Authentication Program field is removed from these spoke actions, per Visa IES 26.2. There is no replacement for this field. * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser | [ ] ## Activation information Review information on how to activate Visa Spoke. {#dfrn3-visaspoke-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Visa Spoke by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Visa Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Visa Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Visa Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Visa Spoke, such as specific requirements or compliance levels. {#dfrn3-visaspoke-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Apply Visa Resolve Online (VROL) release 25.2 revision changes to some Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use updated Visa Spoke APIs to help prevent storage or transmission of Payment Card Industry (PCI) data within ServiceNow. * Apply Visa Resolve Online (VROL) release 26.1 revision changes to some Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=australia&ft:locale=en-US) for more information. | [ ]