--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Walk-up Experience release notes for upgrades from Zurich to Australia # Combined Walk-up Experience release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Walk-up Experience Release Notes for Upgrades from Zurich to Australia This consolidated release notes document guides ServiceNow customers through the Walk-up Experience updates from the Zurich release family to Australia. It helps you understand the new features, changes, removals, and activation procedures relevant to your upgrade preparation. Show full answer Show less ## Key Changes * **Coral Theme Introduction (Zurich Release):** Coral is now the default theme for new portal, web, and mobile experiences when Next Experience or Core UI is enabled. This theme provides a modern, brand-neutral look and feel, enhancing user experience with updated illustrations. * **Dark Theme Option:** The Coral theme includes a dark mode available for both web and mobile experiences, designed to reduce eye strain and improve readability. ## Features and Removals No new features, removals, or deprecations were introduced between Zurich and Australia releases for Walk-up Experience. If no updates were applicable for a release, a note stating "No updates for this release" is provided for clarity. ## Activation and Requirements * **Activation:** Walk-up Experience is a ServiceNow AI Platform feature, activated via the Walk-up Experience plugin `com.snc.walkup`. Activation details remain consistent from Zurich through Australia. * **Browser and Accessibility:** There are no changes in browser requirements or accessibility compliance between Zurich and Australia releases. The dark theme option introduced improves accessibility by offering better readability. * **Localization and Additional Requirements:** No updates or changes were introduced during the upgrade. ## Practical Implications for Customers * When upgrading to Australia, expect the Coral theme (including dark mode) to be the default for new experiences, ensuring a modern and user-friendly interface. * No additional feature changes or removals require special attention during upgrade, simplifying transition planning. * Activation steps remain unchanged; ensure the Walk-up Experience plugin is activated to leverage the feature. * Browser compatibility and accessibility standards remain stable, minimizing potential user impact. Consolidated page of all release notes for Walk-up Experience from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Walk-up Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Walk-up Experience to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-walkupexperience-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Walk-up Experience features. {#dfrn3-walkupexperience-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Walk-up Experience features or functionality were removed. {#dfrn3-walkupexperience-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Walk-up Experience features or functionality were deprecated. {#dfrn3-walkupexperience-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see [Activate](https://www.servicenow.com/docs/access?context=activate-walkup-experience&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Walk-up Experience, such as specific requirements or compliance levels. {#dfrn3-walkupexperience-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Walk-up Experience](https://www.servicenow.com/docs/access?context=walkup-experience-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]