--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Walk-up Experience release notes for upgrades from Zurich to Australia # Combined Walk-up Experience release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Walk-up Experience Release Notes for Upgrades from Zurich to Australia This consolidated release notes document supports ServiceNow customers upgrading their Walk-up Experience from the Zurich release family to Australia. It compiles all relevant updates, changes, and important information across releases to help you prepare for and execute your upgrade smoothly. The document highlights new features, changes, deprecated or removed functionality, activation details, and other key considerations between the Zurich and Australia releases. Show full answer Show less ## Key Changes * **Theme Update:** Starting with the Coral release (between Zurich and Australia), the Coral theme became the default for new portals, web, and mobile experiences when using Next Experience or Core UI. Coral provides a modern, brand-neutral visual style with fresh illustrations. * **Dark Theme Option:** A dark theme variant of Coral is available for web and mobile, enhancing readability and reducing eye strain. ## New Features and Functionality There were no Walk-up Experience new features introduced between Zurich and Australia releases. ## Deprecated and Removed Features No Walk-up Experience features or functionality were deprecated or removed during this upgrade path. ## Activation and Additional Requirements * Walk-up Experience must be activated via the **Walk-up Experience plugin (com.snc.walkup)** on the ServiceNow AI Platform. * No additional requirements or changes to browser support were introduced between Zurich and Australia. ## Accessibility and Localization * The Coral theme's dark mode supports accessibility goals by improving readability and reducing eye strain. * There are no new localization considerations between Zurich and Australia for Walk-up Experience. ## What to Expect After Upgrading After upgrading, your new portals and experiences using Next Experience or Core UI will default to the modern Coral theme, offering an improved visual interface and optional dark mode for user comfort. No feature removals or deprecations will affect your existing Walk-up Experience functionality. Activation processes remain consistent with previous releases. Consolidated page of all release notes for Walk-up Experience from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Walk-up Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Walk-up Experience to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-walkupexperience-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Walk-up Experience features. {#dfrn3-walkupexperience-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Walk-up Experience features or functionality were removed. {#dfrn3-walkupexperience-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Walk-up Experience features or functionality were deprecated. {#dfrn3-walkupexperience-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see [Activate](https://www.servicenow.com/docs/access?context=activate-walkup-experience&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Walk-up Experience, such as specific requirements or compliance levels. {#dfrn3-walkupexperience-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Walk-up Experience](https://www.servicenow.com/docs/access?context=walkup-experience-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]