---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage AI skills

# Manage AI skills {#ariaid-title1}

Release version: Australia  
Updated January 13, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage AI skills in Contract Management Pro including use cases, use case mappings, clause mappings, expected responses, and skill activation.

Manage AI skills to maintain and optimize the performance of metadata extraction, contract analysis, and obligation extraction capabilities in Contract Management Pro.{#cmpro-ai-skills-manage__cmpro-ai-skills-manage-para-1}

## Management tasks {#cmpro-ai-skills-manage__cmpro-ai-skills-manage-overview}

Perform the following management tasks for AI skills:

Manage use cases
:   Create, modify, and delete use cases that define how AI skills extract metadata, analyze contracts, and identify obligations. Use cases specify which fields to extract, what criteria to analyze, and which obligations to track.

Manage use case mappings
:   Map use cases to contract types to ensure the appropriate AI skills are applied to each contract. Update mappings when contract types change or new use cases are created.

Manage clause mappings
:   Map field groups to specific clauses for contract analysis. Define which clauses should be analyzed for each field group and update mappings as contract templates evolve.

Manage expected responses
:   Define and update expected responses for contract analysis to specify what the AI should identify when reviewing contracts. Expected responses help the AI understand your organization's contract standards and requirements.

Deactivate AI skills
:   Deactivate AI skills when they are no longer needed or when troubleshooting issues. Deactivation prevents the skills from running without deleting the configuration.

## Best practices {#cmpro-ai-skills-manage__cmpro-ai-skills-manage-best-practices}

Follow these best practices when managing AI skills:

* Review and update use cases regularly to ensure they align with current contract management processes
* Test changes to use cases and mappings with sample contracts before applying them to production
* Document the purpose and configuration of each use case for future reference
* Monitor AI skill performance and adjust configurations based on accuracy and user feedback
* Deactivate unused skills to improve system performance and reduce confusion
* **[Manage use cases for ServiceNow Otto for Contract Management Pro](https://www.servicenow.com/docs/qDMhjNQbBVoa0USU2jWy~A)**   
  Manage use cases for ServiceNow Otto for Contract Management Pro by updating the fields, deactivating them when not in use, deleting when no longer required, or copying existing use cases to create new ones.
* **[Manage use case mappings for ServiceNow Otto for Contract Management Pro](https://www.servicenow.com/docs/9ah8ONxas90aUA4DO~BmSQ)**   
  Manage use case mappings for ServiceNow Otto for Contract Management Pro by updating the mapped tables for use cases, deactivating the mappings when not in use, or deleting them when no longer required.
* **[Manage clause mappings for contract analysis](https://www.servicenow.com/docs/SoO_gJWPfDFvJhq~3g1NFQ)**   
  Manage clause mappings for contract analysis by updating the mapped clause for a field group, deactivating the mappings when not in use, or deleting them when no longer required.
* **[Manage expected response mappings for contract analysis](https://www.servicenow.com/docs/Ufa_fViAFCZ12HjAwALV3w)**   
  Manage expected response mappings for contract analysis by updating the expected response for the fields of a use case, deactivating the mappings when not in use, or deleting them when no longer required.
* **[Deactivate skills for ServiceNow Otto for Contract Management Pro](https://www.servicenow.com/docs/Px9L8t~ex5r586WCCKz3bQ)**   
  Deactivate the skills in ServiceNow Otto for Contract Management Pro when they are not in use.

**Related concepts**   

* [Manage clauses, tables, and contract templates](https://www.servicenow.com/docs/h~bdBhd_tSVMXemiAeyNWQ "As administrator manage clauses and contract templates.")
* [Manage contract records](https://www.servicenow.com/docs/WApwsjDxCFQdHXwY_dLCBw "As administrator manage contract records.")
* [Platform Analytics Solutions for Contract Management Pro](https://www.servicenow.com/docs/wIZtCTCPgVlmxI5ez8hiDQ "The Contracts Dashboard in Contract Management Pro is an analytics and reporting solution that enables you to make data-driven decisions through insights and trends derived from contract request data.")  
**Related tasks**   

* [Modify assignment rule for contract requests](https://www.servicenow.com/docs/qcyjiIFhGK5lQc9OTtBE0w "As a contracts configurator modify the assignment rule available in the base system for any changes required in the user or group to whom the contract request should be assigned.")