--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Contract amendments # Contract amendments {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Contract amendments The contract amendment workflow in ServiceNow enables you to initiate, manage, and track changes to existing contracts by submitting amendment requests. These amendments allow you to add, remove, or update contract terms without replacing the entire contract, streamlining contract management. Show full answer Show less You can initiate an amendment request either from the workspace using the Initiate Contract modal or directly from the contract repository record using the Amend option, provided these are configured properly. ## Key Features * **Types of paper supported:** Both own-paper and third-party amendment requests are supported, though third-party amendments apply only to single contract types. * **Contract repository tabs:** * **Contract Documents:** Access all signed documents, including those updated or created during amendments. * **Contract Requests:** View all contract and amendment requests linked to the contract. * **Amendment Field Changes:** Track detailed logs of all field changes made by amendments. * **Contract amendment workflow:** * Requesters initiate and submit amendment details, attach or generate documents depending on paper type, and link parent contracts. * Fulfillers review requests, link or update parent contracts as needed, assign and process amendments, upload revised documents, and finalize amendments via review, approval, and signature workflows. * Signed amendments are stored centrally with the parent contract for easy access and management. * **Storage:** Signed contracts and amendments are stored on the ServiceNow instance or external storage and referenced within the contract repository. * **ServiceNow Otto for Contract Management Pro:** Obligation and metadata extraction are not supported for amendments, but Contract Analysis is available for reviewing and analyzing amendment documents once configured. * **Amendment and renewal requests:** Both can be submitted and processed in parallel on the same contract. The system provides warnings to avoid conflicts when both are in progress. * **Contract state requirements:** Amendments can only be submitted for contracts in the Active state. Draft contracts awaiting review must be manually approved before amendments can be submitted. ## Key Outcomes * Efficient management of contract changes without replacing entire contracts. * Centralized visibility and tracking of all amendments and related documents within the contract repository. * Clear workflow roles for requesters and fulfillers to ensure proper review, approval, and documentation of amendments. * Parallel handling of amendments and renewals to maintain contract lifecycle continuity with conflict warnings. * Support for Contract Analysis to enhance amendment document review and decision-making. The contract amendment workflow enables you to initiate, manage, and track changes to existing contracts through amendment requests. Amendments can be made by adding, removing, or updating terms, without the need to replace the entire contract. You can initiate an amendment request from your workspace using the Initiate contract modal or from the contract repository record using the Amend option. To initiate an amendment request, verify you have configured the Initiate Contract modal and Amend option. ## Types of paper for an amendment {#cmpro-amend-landing__section_lpj_frj_fhc} The amendment workflow supports both own-paper and third-party amendment requests. Note: Third-party amendments are supported only for single contract types. While submitting an amendment request, you can select the Type of paper from initiate contract modal. ## View contract amendment details {#cmpro-amend-landing__section_xcc_dnf_fhc} The following tabs are available within the contract repository record to provide amendment details: * Contract Documents: Provides access to all signed documents related to the contract, including those generated or updated as part of amendment processes. * Contract Requests: Displays all contract and amendment requests associated with the contract. * Amendment Field Changes: Shows a detailed log of all field changes made through amendments, enabling easy tracking of modifications over time. {#cmpro-amend-landing__ul_bzh_yzf_fhc} ## Contract amendment workflow {#cmpro-amend-landing__section_ayp_p3j_fhc} The contract amendment workflow might progress as follows: 1. The contract requester does the following: 1. Initiates an amendment request from the workspace. 2. Enters amendment details and submits the request. 3. Initiates an amendment request. 4. For third-party paper amendment request, attaches contract document. For own-paper, the document is generated from a contract template. 5. Link a parent contract. 6. Submits amendment request. {#cmpro-amend-landing__ol_wxx_qwm_fhc} 2. The contract fulfiller does the following: 1. Review the details of the amendment requested. 2. Link a parent contract if already not linked or wants to change the linked parent contract. 3. Assign the amendment contract request. 4. Start working on the amendment request. 5. Update the contract details and contract document according to the amendment request. 6. Upload revised contract document using Create revision option. 7. Finalizes the contract amendment using the review, approval, and signature workflow. {#cmpro-amend-landing__ul_k1n_hyk_fhc} 3. After all signatories have approved the document, the signed amendment is attached to the contract repository record. 4. The contract repository record displays the amendment details in the Contract Documents, Contract Requests, and Amendment Field Changes tabs. 5. The signed contract is stored on the ServiceNow instance or an external storage system and referenced in the contract repository. The signed contract and its amendment documents are stored in a centralized repository under the parent contract for easy access and manage all related documents from a single location. The field values that have been modified will be updated in the amendment according to the contract configuration mapping. {#cmpro-amend-landing__ol_hpn_fnv_fxb} ## ServiceNow Otto for Contract Management Pro features for amendment documents {#cmpro-amend-landing__section_zzz_fnc_hhc} For amendment documents, ServiceNow Otto for Contract Management Pro features of obligation extraction or metadata extraction aren't supported. However, Contract Analysis is supported when all the configurations are complete and valid, enabling you to review and analyze amendments effectively. For more information, see [AI capabilities in Contract Management Pro](https://www.servicenow.com/docs/r_N0FCRhN5b6MNRmfCmt6Q "Use AI capabilities to identify non-standard and missing clauses in contracts, extract metadata and obligations from signed contracts, and search contract metadata and documents using natural language."). ## Amendment and renewal interactions {#cmpro-amend-landing__section_amend_renewal_interactions} You can submit both amendment and renewal requests for the same contract. The system allows parallel processing without blocking either request type. When you submit an amendment request while a renewal is in progress, or submit a renewal request while an amendment is in progress, the system displays warnings about potential conflicts. For more information about how amendment and renewal requests interact, see [Amendment and renewal interactions](https://www.servicenow.com/docs/VwTzmte2AJvbPAWp14r34g "Understand how amendment and renewal requests interact on the same contract, and the messages that guide you when they occur in sequence or in parallel."). * **[Approve contracts to allow amendments](https://www.servicenow.com/docs/GfL4Ao2S67cNv~wJWcl_9g)** Amendment requests can only be submitted for contracts in the Active state. If a contract is in Draft state and Awaiting Review substate, you need to manually approve it before submitting an amendment request. * **[Work on amendment request](https://www.servicenow.com/docs/gnfv7uGObxr_NPbtZpMWPQ)** Review and work on an amendment request for an existing contract. * **[View amendment details](https://www.servicenow.com/docs/QJZjCTlDIxmfd9ouQ31loA)** View the amendment details in the contract repository record.