--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Contract renewals # Contract renewals {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Contract Renewals The contract renewal workflow in ServiceNow enables customers to initiate, manage, and track renewals of existing contracts as a dedicated request type. This workflow supports renegotiation, review, approval, and signing of expiring contracts while maintaining a clear link between the original and renewed contract records. Each renewal generates a new contract record automatically, populated with relevant fields based on contract configuration, and ensures consistent user access rights between renewal requests and new contracts. Show full answer Show less ## Key Features * **Renewal Workflow:** Manage contract renewals end-to-end, preserving visibility and linking renewed contracts to their parent contracts. * **Types of Paper Supported:** Supports both own-paper and third-party paper renewals; however, third-party paper renewals apply only to single contracts, not multi-contract renewals. * **Contract Renewal Details:** Available tabs in the contract repository provide access to contract documents (including signed and renewal-related documents), contract requests (renewal and amendment history), and contract history with status and linkage details. * **AI Capabilities Integration:** ServiceNow Otto for Contract Management Pro features such as contract analysis, metadata extraction, obligation extraction, summarization, smart Q\&A, and conversational search are available for renewal requests and renewed contracts when configured appropriately. * **Amendment and Renewal Request Handling:** Both amendment and renewal requests can be processed in parallel without blocking each other. The system issues warnings if conflicts may arise when both requests are active on the same contract. ## Practical Usage * Submit renewal requests for expiring contracts and select the type of paper during intake. * Track and review renewal progress and details within the contract repository. * Manage signatures for own-paper renewal requests efficiently. * Coordinate renewal and amendment processes with system guidance to avoid conflicts. ## What You Can Expect By using the contract renewal workflow, ServiceNow customers gain streamlined processes for renewing contracts with full traceability, automated record creation linked to original contracts, and enhanced AI-driven insights. The system supports multiple paper types and parallel amendment workflows, improving operational efficiency and reducing risks of conflicts during contract lifecycle management. The contract renewal workflow enables you to initiate, manage, and track the renewal of an existing contract as a dedicated request type, and to maintain the link between a previous and renewed contract. You can renegotiate, review, approve, and sign expiring contracts through the workflow. The system tracks each renewed contract as a new contract record and links it to the parent contract, giving all end-to-end visibility of the renewal process. When contract is signed for a renewal request, a new contract record is created automatically. Field values are populated according to the contract configuration mapping for the request, and users who had access to the renewal request receive equivalent access to the new contract record. ## Types of paper for renewal {#cmpro-renewal-landing__section_lpj_frj_fhc} The renewal workflow supports both own-paper and third-party paper renewal requests. Note: Third-party paper renewals are supported only for single contracts. Multi-contract third-party paper renewals are not supported. While submitting a renewal request, you can select the Type of paper on the intake form. ## View contract renewal details {#cmpro-renewal-landing__section_xcc_dnf_fhc} The following tabs are available within the contract repository record to provide renewal details: * Contract documents: Provides access to all signed documents related to the contract, including those generated or updated as part of renewal processes. * Contract requests: Displays all renewed and subsequent amendment requests on the renewed contract. * Contract history: Displays contract renewal history, including linked contracts, dates, and status for each contract. The current contract repository record is highlighted. {#cmpro-renewal-landing__ul_bzh_yzf_fhc} ## ServiceNow Otto for Contract Management Pro features for renewals {#cmpro-renewal-landing__section_ai-features} Existing ServiceNow Otto for Contract Management Pro features work for renewal requests when the corresponding use case mapping is configured for the Renewal request type. When demo data is installed, the base system use case mappings for contract analysis, metadata extraction, and obligation extraction include the Renewal request type. Contract analysis, metadata extraction, obligation extraction, contract summarization, smart Q\&A, and conversational search are available on renewal requests and renewed contract records in the applicable states. For more information, see [AI capabilities in Contract Management Pro](https://www.servicenow.com/docs/r_N0FCRhN5b6MNRmfCmt6Q "Use AI capabilities to identify non-standard and missing clauses in contracts, extract metadata and obligations from signed contracts, and search contract metadata and documents using natural language."). ## Amendment and renewal interactions {#cmpro-renewal-landing__section_amend_renewal_interactions} You can submit both amendment and renewal requests for the same contract. The system allows parallel processing without blocking either request type. When you submit a renewal request while an amendment is in progress, or submit an amendment request while a renewal is in progress, the system displays warnings about potential conflicts. For more information about how amendment and renewal requests interact, see [Amendment and renewal interactions](https://www.servicenow.com/docs/VwTzmte2AJvbPAWp14r34g "Understand how amendment and renewal requests interact on the same contract, and the messages that guide you when they occur in sequence or in parallel."). ## Renewal action items {#cmpro-renewal-landing__section_related-tasks} * [Submit a renewal request](https://www.servicenow.com/docs/U306ACZdIXXONYB5tYCTLw "Submit a renewal request from Employee Center to renew an existing contract.") * [View renewal details](https://www.servicenow.com/docs/VR2z9VBDQ036Gv2bzlDb_g "View the renewal details in the contract repository record.") * [Manage signature in own-paper requests](https://www.servicenow.com/docs/udXqWXsNtl8HPbr4PcBRrQ "Send a finalized contract document to the specified signatories for signature, and manage the signature request by resending, uploading a signed contract, or canceling the request.") * [Work on a renewal request](https://www.servicenow.com/docs/okX~WSWYZM683ohIVzJJkQ "Review and work on a renewal request for an existing contract, from assignment through review, approval, and signature to the executed renewed contract.") * **[Work on a renewal request](https://www.servicenow.com/docs/okX~WSWYZM683ohIVzJJkQ)** Review and work on a renewal request for an existing contract, from assignment through review, approval, and signature to the executed renewed contract. * **[View renewal details](https://www.servicenow.com/docs/VR2z9VBDQ036Gv2bzlDb_g)** View the renewal details in the contract repository record. * **[Amendment and renewal interactions](https://www.servicenow.com/docs/VwTzmte2AJvbPAWp14r34g)** Understand how amendment and renewal requests interact on the same contract, and the messages that guide you when they occur in sequence or in parallel.