---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# AI skills

# AI skills in Contract Management Pro {#ariaid-title1}

Release version: Australia  
Updated January 13, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of AI skills in Contract Management Pro

AI skills in Contract Management Pro automate critical contract management tasks including metadata extraction, clause compliance analysis, obligation extraction, and conversational search.
These capabilities streamline contract review, improve data accuracy, and enhance searchability across contract repositories, enabling users to efficiently manage contract lifecycles within the ServiceNow platform.
Show full answer Show less  

## Key Features

* **Contract Analysis:** Reviews contracts for non-standard and missing clauses, helping ensure compliance and completeness. Activation requires configuration in the AI Admin Hub.
* **Contract Metadata Extraction:** Extracts key metadata from signed contracts stored in the contract repository and presents it in the Document Intelligence interface. This can be triggered manually or automatically based on system properties.
* **Contract Obligation Extraction:** Extracts obligations from contracts and displays them in the contract playbook. This feature is available only with the manage contract repository agentic workflow.
* **Conversational Contract Search and Insights:** Enables natural language, dialogue-driven searches across contract metadata and content for quick access to relevant information. Note that scanned PDFs are not supported, and search is limited to contracts stored internally.

## Workflows and Roles

The AI capabilities require coordination among designated roles:

* **Contract AI Administrator:** Installs the ServiceNow Otto for Contract Management Pro plugin, assigns user roles, and oversees activation of AI skills.
* **Contract AI Configurator:** Configures and activates AI skills in the AI Admin Hub, maps clauses and questions to contract elements, and sets up use cases.
* **Contract AI Fulfiller:** Initiates contract analyses, reviews AI-generated suggestions on clauses, and validates extracted metadata.

Example workflows demonstrate how these roles collaborate to configure AI skills, analyze contracts, extract metadata, and review results to maintain contract data integrity and compliance.

## Practical Benefits for ServiceNow Customers

* Automate labor-intensive contract review and data extraction, reducing manual effort and errors.
* Improve contract compliance by identifying non-standard or missing clauses efficiently.
* Enhance contract repository searchability through conversational queries, accelerating access to key contract information.
* Ensure timely review and update of contract metadata to maintain accurate records.  
AI skills automate contract metadata extraction, analyze contracts for clause compliance, extract obligations, and enable conversational search across contract repositories.

The following AI skills are available for contract management:

Contract analysis

:   Reviews the contract document for non-standard and missing clauses.For more information on activating the skill, see [Configure AI capabilities](https://www.servicenow.com/docs/hRqeqjrlcAbeR7svNHTmNQ "As an AI administrator, configure ServiceNow Otto for Contract Management Pro so that contract fulfillers can use the AI capabilities while working on contract documents or search the contracts for information from the ServiceNow Otto panel."). For more information on contract analysis, see [Contract review using ServiceNow Otto for Contract Management Pro](https://www.servicenow.com/docs/VNxFNLdOEJ30tPGrIHjdQw "As a contract fulfiller, you can analyze your contract documents and identify non-standard or missing clauses from the AI contextual side panel by using the ServiceNow Otto for Contract Management Pro application.").

Contract metadata extraction
:   Extracts metadata from a signed contract in contract repository record and displays the information on the Document Intelligence interface.

    For more information on activating the skill, see [Configure AI capabilities](https://www.servicenow.com/docs/hRqeqjrlcAbeR7svNHTmNQ "As an AI administrator, configure ServiceNow Otto for Contract Management Pro so that contract fulfillers can use the AI capabilities while working on contract documents or search the contracts for information from the ServiceNow Otto panel."). For more information on extracting the metadata from a contract, see [Extract contract metadata](https://www.servicenow.com/docs/NnYr0ufDlwl2VcR9BHH1oQ "As a contract fulfiller, use ServiceNow Otto for Contract Management Pro to extract metadata from a signed contract and add the information to the mapped fields in the contract repository.").

Contract obligation extraction
:   Extracts obligations from a signed contract in a contract repository record and displays the extracted information in the contract playbook.  
    Note:  
    Obligation extraction is available only with the manage contract repository agentic workflow.

    For more information on activating the skill, see [Configure AI capabilities](https://www.servicenow.com/docs/hRqeqjrlcAbeR7svNHTmNQ "As an AI administrator, configure ServiceNow Otto for Contract Management Pro so that contract fulfillers can use the AI capabilities while working on contract documents or search the contracts for information from the ServiceNow Otto panel.").

Conversational contract search and insights
:   Queries contract documents with conversational search using natural language and dialogue-driven queries, making it easier to find relevant information.  
    Conversational search enables queries based on:

    * Contract metadata
    * Content available in the contract document
    * Combined search across metadata and contract document
    * Summarization and Q\&A on contract documents
    {#cncore-ai-skills__ul_plf_14j_hhc}  
    Limitations:

    * No support for search within scanned PDF documents
    * Search functionality is limited to contracts stored in internal storage only
    {#cncore-ai-skills__ul_bg2_wnh_lhc}

    For more information on activating the skill, see [Configure AI capabilities](https://www.servicenow.com/docs/hRqeqjrlcAbeR7svNHTmNQ "As an AI administrator, configure ServiceNow Otto for Contract Management Pro so that contract fulfillers can use the AI capabilities while working on contract documents or search the contracts for information from the ServiceNow Otto panel.").

## Contract analysis workflow {#cncore-ai-skills__section_zhy_12w_fkc}

The following sample end-to-end workflow shows how different users work together to configure and review the contract by using ServiceNow Otto for Contract Management Pro.  
1. The contract AI administrator installs the ServiceNow Otto for Contract Management Pro.
2. The contract AI administrator assigns users to the roles of contract AI fulfiller and contract AI configurator.
3. The contract AI configurator configures and activates the contract analysis skill in the AI Admin Hub console.
4. The contract AI configurator maps question groups to active clauses in the clause library, questions to expected responses, and use cases to specific tables.
5. The contract AI fulfiller initiates the contract analysis by using ServiceNow Otto for Contract Management Pro.
6. The ServiceNow Otto for Contract Management Pro application analyzes the contract and identifies the non-standard and missing clauses.
7. The contract AI fulfiller reviews the analysis and accepts or ignores the suggested clauses.
8. The contract AI fulfiller can also add the missing clauses from the clause library.
9. The contract AI fulfiller completes the review task.
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## Metadata extraction workflow {#cncore-ai-skills__section_xhy_12w_fkc}

The following workflow shows how different users work together to configure and extract the metadata from the contract by using the ServiceNow Otto for Contract Management Pro application.

1. The contract AI administrator installs the ServiceNow Otto for Contract Management Pro plugin (sn_cm_gen_ai).
2. The contract AI administrator assigns users to the roles of contract AI fulfiller and contract AI configurator.
3. The contract AI configurator configures and activates the contract metadata extraction skill in the AI Admin Hub console.
4. In the system properties, the administrator specifies whether the metadata extraction should be automatically or manually initiated.
5. When a contract repository record is created with a signed contract, a contract manager with the sn_cm_gen_ai.ai_contract_fulfiller role initiates the metadata extraction process.The system properties can also be
   configured to initiate the metadata extraction process automatically when the contract repository record is created. For more information, see [Configure system properties for contract metadata extraction](https://www.servicenow.com/docs/yDlT9rXf9eJA0zm0IK3OpQ "Configure system properties to specify whether the contract metadata extraction should be automatically initiated or manually.").

6. The contract manager receives a notification when the metadata extraction is successfully completed.  
   Note:  
   The Metadata extraction-Completed notification isn't active by default.
7. The contract manager selects the Review extracted metadata button to view the extracted information in the DocIntel viewer.
8. The contract manager submits the verified information to update it in the contract repository.
9. When the extraction process is completed, the Extraction results tab opens on the contract repository record and displays the status of the processed information.
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