--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Contract request ticket page actions # Contract request ticket page actions {#ariaid-title1} Release version: Australia Updated September 17, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read The actions available on a contract request ticket page depend on the paper type and the state of the request. These actions apply in the Employee Center to requested-for and opened-by users who have the contract user role, for both out-of-the-box and custom record producers. ## Own paper (self-serve) {#cncore-cmr-ticket-actions__cncore-cmr-ticket-actions-own} {#cncore-cmr-ticket-actions__cncore-cmr-ticket-actions-own-table__entry__2} | State | Available actions | |-|-| | Draft | Edit request (update the form), Resubmit (moves to Work in progress), Cancel (moves to Cancelled). | | Work in progress | Cancel, Request Changes (add mandatory comments and an optional document for the fulfiller), Send for Signature (triggers the signature flow). | | New, Awaiting review, or Awaiting approval | Cancel. | | Awaiting signature | Cancel. Upload signed contract (wet-sign scenarios only). | | Contract signed, Closed complete, or Cancelled | No actions. | [Table 1. Own paper actions by state] {#cncore-cmr-ticket-actions__cncore-cmr-ticket-actions-own-table} ## Amendment (any paper type) and new third-party paper contracts {#cncore-cmr-ticket-actions__cncore-cmr-ticket-actions-tpc} {#cncore-cmr-ticket-actions__cncore-cmr-ticket-actions-tpc-table__entry__2} | State | Available actions | |-|-| | Draft | Edit request (update the form), Resubmit (moves to Work in progress), Cancel (moves to Cancelled). | | Work in progress, Awaiting signature, New, Awaiting review, or Awaiting approval | Cancel. | | Contract signed, Closed complete, or Cancelled | No actions. | [Table 2. Amendment and third-party paper actions by state] {#cncore-cmr-ticket-actions__cncore-cmr-ticket-actions-tpc-table} **Related concepts** * [Contract Management Pro glossary](https://www.servicenow.com/docs/nu5AY2cfCyiW9R2SChx_lg#contract-management-pro-glossary "Learn about the terms and concepts used in Contract Management Pro.") **Related reference** * [Components installed with Contract Management Pro](https://www.servicenow.com/docs/KgVuwhJbpy90XDqjViR~6g "Several types of components are installed with activation of the Contracts Core application that includes the components for Word Document Templates, including tables and user roles.") * [Components installed with Contract Workspace](https://www.servicenow.com/docs/rF153GaFzXx6xtcGOdukkw "User roles are installed with activation of the Contract Workspace plugin.") * [Components installed with Analytics Pack for Contract Management Pro](https://www.servicenow.com/docs/0Qen9j3lDlxRnWT0ZU7dlA "Several types of components are installed with activation of the Analytics Pack for Contract Management Pro plugin, including user roles and scheduled jobs.") * [Contract request State and Contract document status in Contract Management Pro](https://www.servicenow.com/docs/Q828Fv9YqdZ5hRU64nL_lg "Contract requests follow a specific life cycle and move through a series of states in Contract Management Pro. The contract request state and the contract document status are displayed in the State and the Contract status fields on the request record.") * [Amendment and renewal interaction messages](https://www.servicenow.com/docs/XjkwjqnY8so6xoLzaSe1WQ "Reference of the messages shown when an amendment and a renewal interact on the same contract, by scenario, state, and placement.") * [Signatory roles](https://www.servicenow.com/docs/iR83A81eN5IQkswsnqahvA "Signatory roles define how each participant interacts with a contract document during the signature workflow.") * [Clause Variation form](https://www.servicenow.com/docs/Zp98kOGZWiQraEX2eMAz_w "Use the Clause Variation new record form to create or modify a clause variation.") * [Contract Configuration form](https://www.servicenow.com/docs/u1t3HrYPiEDosw0f5Rg6FA "Use the Contract Configuration New Record form to create or modify a contract configurations.") * [Properties installed to configure expiry notifications](https://www.servicenow.com/docs/x0rLZLg17nk~phgz_g3rKQ "There are several properties related to Contracts Core that can be used to configure the number of days before which expiry notification should be sent and the generation of audit certificate.") * [Properties installed to configure contracts integrations](https://www.servicenow.com/docs/FNJFK1dQcV1WleM8jS1GUQ "There are several properties that you can use to configure integrations for Contract Management Pro.") * [Expiring Contracts Condition form fields](https://www.servicenow.com/docs/SQD6iQOyowP76sjMmhWHdQ "The Expiring Contracts Condition form is used to create a rule or update an existing rule.") * [Action assignment form](https://www.servicenow.com/docs/wKTKudUZPnfE3MgbjTGYxw "Learn about the fields of the Action Assignment form. Use this form to add the New action button to your workspace.") * [UFX Add on Event mapping form](https://www.servicenow.com/docs/gvsivMFRgB4W43svB~o8kw "The UFX Add on Event mapping form to configure the display of declarative action in your application.") * [Obligation form](https://www.servicenow.com/docs/qslR~1MuR8jsQE4LbKHaUQ "The obligation form provides the details to create or modify an obligation record in Obligation Management.") * [Obligation Management notifications](https://www.servicenow.com/docs/efv0aYTNkLewTgFgjJimAg "Obligation Management uses email notifications to notify obligation fulfiller and obligation users when an obligation task is created, assigned, submitted, approved, or rejected.") * [Contract Analysis Playbook form](https://www.servicenow.com/docs/JUO66sfJA3xFl8cjam~Ezw "Fields on the Contract Analysis Playbook form define the negotiation guidance for a contract type and the conditions that determine when an external AI tool retrieves it.") * [Contract analysis playbook tool messages](https://www.servicenow.com/docs/UIZIfmqDznMrgzhdAJAQCA "Messages that the playbook tool returns to an external AI tool when it cannot resolve or return a playbook for a contract. Each message tells the fulfiller how to correct the request.") * [Default availability of out-of-the-box record producers](https://www.servicenow.com/docs/t6hCjBKnNerd7UII7gk96A "The out-of-the-box contract request record producers that are enabled by default differ for new customers.") * [Contract Management solutions](https://www.servicenow.com/docs/OhibclvKMo3sMhnSqNEnCA "Explore the differences between the different contract management solutions offered in ServiceNow - ITAM Contract Management, (Deprecated) Legal Simple Contracts, and Contract Management Pro (CM Pro)")