---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Contracts Dashboard

# Contracts Dashboard {#ariaid-title1}

Release version: Australia  
Updated October 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Contracts Dashboard

The Contracts Dashboard enables ServiceNow customers to make data-driven decisions by analyzing trends and insights from contract request data.
It provides a comprehensive view of contract request trends, comparisons, and detailed key performance indicators (KPIs) to support effective contract management.
Show full answer Show less  

## Access and Roles

* **Contract Report Publisher:** Required to edit and publish contract-related reports.
* **Contract Report Viewer:** Needed to view contract reports and access the dashboard within Contract Workspace.
* **Contract PA Admin:** Required to activate and configure the Analytics Pack for Contract Management Pro.

Users can access the dashboard via the navigation path (*All \> Contracts Core \> Contracts Dashboard*) or through the Analytics Center in Contract Workspace (for users with the viewer role).

## Key Features

* Visualizes contract requests created and signed year-to-date with comparisons to previous data runs.
* Displays open contract requests categorized by paper type (own paper vs. third-party paper).
* Shows monthly trends of opened and closed contract requests over the past 12 months.
* Highlights contract request age distribution in defined ranges (0-30 days, 31-60 days, 61+ days).
* Tracks average completion times for different contract types monthly over the last year.

## Reports and Indicators

The dashboard includes multiple report types presenting real-time and year-to-date data:

* **Total Contract Requests (YTD):** Shows the number and trend of contract requests created this year, including percentage changes and last data collection date.
* **Total Signed Contracts (YTD):** Displays signed contracts data with trends and percentage changes.
* **Open Contract Requests by Type of Paper:** Donut chart reflecting current open requests by own or third-party paper.
* **Contract Requests Trend:** Line chart showing monthly opened and closed requests over 12 months.
* **Open Contract Requests by Age:** Bar chart categorizing open requests by age ranges.
* **Contract Request Completion Time:** Line graph tracking average completion times per contract type monthly.

## Filters

The dashboard supports filtering to tailor data views according to:

* **Contract Type:** Multi-select to focus on specific contract categories.
* **Type of Paper:** Choice between own paper and third-party paper.
* **Request Type:** Multi-select among New Contract, Amendment, and Renewal request types (all selected by default).

These filters allow customers to customize report and KPI data to match their contract management needs precisely.  
With Contracts Dashboard, you can make data-driven decisions by analyzing the trends and insights derived from the contract request data.  
On the dashboard, you can analyze the contract request trends, compare data, and drill down into each report to view key performance indicator (KPI) details.

For more information on working with KPI details, see [Examining indicators with KPI Details](https://www.servicenow.com/docs/access?context=kpi-details-components&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).  
Figure 1. Contracts Dashboard

## Required ServiceNow AI Platform roles {#cncore-contracts-dashboard__section_njk_drv_w1c}

* Contract Report Publisher \[sn_cm_core.contract_report_publisher\]: Needed to edit and publish reports related to contract requests and signed contracts data.
* Contract Report Viewer \[sn_cm_core.contract_report_viewer\]: Needed to view reports related to contract requests and signed contracts data, and to access the Contracts Dashboard from Contract Workspace.
* Contract PA Admin \[sn_cm_pa.pa_admin\]: Needed to activate and configure the Analytics Pack for Contract Management Pro.
{#cncore-contracts-dashboard__ul_ojk_drv_w1c}

## Access the Contracts Dashboard {#cncore-contracts-dashboard__section_pjk_drv_w1c}

To open the Contracts Dashboard, use one of the following methods:

* Navigate to AllContracts CoreContracts Dashboard.
* In Contract Workspace, select the Analytics Center icon in the left navigation bar. This option is available only to users with the contract report viewer \[sn_cm_core.contract_report_viewer\] role.
{#cncore-contracts-dashboard__ul_access_contracts_dashboard}

## Using data in Contracts Dashboard {#cncore-contracts-dashboard__section_qjk_drv_w1c}

General counsels can make data-driven decisions through insights into the contract requests data with the following metrics:

* Number of contract requests created, and contracts signed so far this year along with a comparison to the data collected during the previous run of scheduled jobs.
* Number of open contract requests by type of paper: own paper and third-party paper.
* Monthly trend of opened and closed contract requests in the last 12 months.
* Number of contract requests by age range.
* Monthly trend of completion time for various contract types in the last 12 months.
{#cncore-contracts-dashboard__ul_imh_v4m_2bc}

## Indicators {#cncore-contracts-dashboard__section_sjk_drv_w1c}

YTD Contract request
:   Number of contract requests that have been created so far this year.

YTD Signed Contracts
:   Number of contracts that have been signed so far this year.

Average contract request completion time per contract type
:   Monthly trend of the average completion time of contract requests by various contract types.

Contract Request Age
:   Number of contract requests that have been open for the following periods: 0-30 days, 31-60 days, and 61+ days.

## Breakdowns {#cncore-contracts-dashboard__section_tjk_drv_w1c}

* Contract Type
* Contract type of paper
* Contract Request Age
* Request type
{#cncore-contracts-dashboard__ul_jzk_pdx_w1c}

## Reports {#cncore-contracts-dashboard__section_vjk_drv_w1c}

{#cncore-contracts-dashboard__table_wjk_drv_w1c__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Total contract requests (YTD) | Score ![Score icon.]() | Contract Request \[sn_cm_core_contract_request\] | The number of contract requests created so far this year and the trend for contract request data. This report compares the latest data with the data collected during the previous run of scheduled jobs. It displays the following information: * Increase or decrease in the number of contract requests * Percentage of the increase or decrease * Date when the data was last collected {#cncore-contracts-dashboard__ul_ax1_3xx_w1c} |
| Total signed contracts (YTD) | Score ![Score icon.]() | Contract Request Repository \[sn_cm_core_contract_request_m2m_contract_repository\] | Number of signed contracts so far this year and the trend for signed contracts. This report compares the latest data with the data collected during the previous run of scheduled jobs. It displays the following information: * Increase or decrease in signed contract requests * Percentage of increase or decrease * Date when the data was last collected {#cncore-contracts-dashboard__ul_l1w_p5c_x1c} |
| Open contract requests by type of paper | Donut ![Donut icon.]() | Contract Request \[sn_cm_core_contract_request\] | Real-time count of open contract requests by the type of paper: own paper and third-party paper. |
| Contract requests trend | Line ![Line icon.]() | Contract Request \[sn_cm_core_contract_request\] | Real-time monthly trend of contract requests that were opened and closed in the last 12 months. Hovering on a line displays the number of contract requests opened and closed in the month. |
| Open contract requests by age | Bar ![Bar icon.]() | Contract Request \[sn_cm_core_contract_request\] | Real-time count of contract requests by age ranges. The age of a contract request is calculated by the request creation date and the date when you are viewing the report. |
| Contract request completion time | Line ![Line icon.]() | Contract Request \[sn_cm_core_contract_request\] | Real-time trend of the average completion time for different types of contract requests in the last 12 months. The completion time is calculated from the time the request is created to the time it is closed. Line graph in which hovering on a line displays the completion time for the related contract request type. To hide a contract request type in the graph, select its name in the legend below the graph. |
[Table 1. Reports on Contracts Dashboard]

{#cncore-contracts-dashboard__table_wjk_drv_w1c}

## Filters {#cncore-contracts-dashboard__section_xjk_drv_w1c}

{#cncore-contracts-dashboard__table_yjk_drv_w1c__entry__3}

| Name | Type | Description |
|-|-|-|
| Contract type | Multi-select | Select one or multiple values to view relevant contract type data in the Contracts Dashboard. |
| Type of paper | Choice | Displays own paper and third-party paper in the list. You can select the desired option to view the relevant data in the Contracts Dashboard. |
| Request type | Multi-select | Displays New Contract, Amendment, and Renewal. By default, all three values are selected and the dashboard reflects data for all request types. Select one or more values to filter all charts and KPIs to the selected request types only. |
[Table 2. Filters on Contracts Dashboard]

{#cncore-contracts-dashboard__table_yjk_drv_w1c}

*[\>]: and then